Application Support

Paramatrix Technologies Pvt. Ltd is looking for Application Support to join our dynamic team and embark on a rewarding career journey.
An Application Support Professional is an individual who provides technical assistance and support for software applications used within an organization or by end - users. They play a crucial role in ensuring the smooth functioning of software applications and addressing any issues that arise. Responsibilities of an Application Support Professional typically include : Troubleshooting : Identifying and resolving software application issues reported by users or discovered through monitoring systems. User Support : Assisting end - users with technical questions, providing guidance on how to use software applications, and troubleshooting user - reported problems. Incident Management : Managing and documenting incidents, including prioritizing and escalating issues as necessary to ensure timely resolution. Software Maintenance : Performing routine maintenance tasks such as applying patches, updates, and configuration changes to keep applications running smoothly. Root Cause Analysis : Investigating the underlying causes of recurring or critical issues and working to prevent their recurrence. Documentation : Maintaining accurate documentation of known issues, troubleshooting steps, and resolutions to aid in future problem - solving and knowledge sharing. Collaboration : Collaborating with software developers, system administrators, and other IT teams to resolve complex issues, provide feedback on software performance, and contribute to process improvements. Training and Support Materials : Developing training materials and providing training sessions to users, helping them understand the features and functionality of software applications. Monitoring and Performance Optimization : Monitoring application performance, identifying potential bottlenecks, and suggesting optimizations to improve overall performance and stability. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.