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BCE Global Tech
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Application Support

Application Support

BCE Global Tech

5 years

0 Lacs

bengaluru karnataka india

Posted:2 hours ago| Platform:

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Skills Required

support networks content connect mobile usability reliability android kotlin training documentation remediation troubleshooting analysis engagement report management automation communication network software sharepoint linux oracle mysql security design ip scripting python perl integration xml rest engineering development

Work Mode

Remote

Job Type

Full Time

Job Description

BackAt BCE, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how people connect with each other and the world.Are you someone who would be interested in pushing the boundaries of what can be accomplished through a native mobile experience for one of the biggest media brands? Are you seeking to showcase your skills to our 2+ million customers? Our team's purpose is to help users easily self-manage their Wireless, TV, Internet, and Home Phone services and devices while on the go. With over 8 million monthly visits (and growing), it is critical that our application provide best in class usability and reliability to meet our customers’ needs. Most importantly, are you willing to push boundaries and go beyond Android and enter the realm of Kotlin Multiplatform (KPM).If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the team.Be part of a team with rotating shifts that cover a 24/7 operationUpdate training and support documentationRespond to and manage new and existing trouble ticket.Perform tier 1 support level remediation: example restart the application …Document troubleshooting steps, status, d.iagnostic results, root cause analysisEngage higher tier support when required, including vendor engagementPresent incident outage reportExecute defined procedures and perform mass updatesParticipate in Change Management activitiesComplete predefined periodic checklists and develop suggestions for automation

Requirements

Excellent verbal and written communication skills in English (high proficiency)

Attention to detail

Minimum 5 years hands on experience in an application support role

Application knowledge: Network, Element or Fault Management Systems

Software Knowledge: Teams, Outlook, SharePoint, MS Office 365 SuiteOS: Linux, Windows, SolarisDB: Oracle, MySQLSSDLC & Security by DesignNetwork knowledge L2/L3, IP segments (Tool: Wire shark)Advanced scripting knowledge: Bash, Python, PerlBasic integration concepts: SOAP XML, REST APIs

Preferred Qualifications

Undergraduate Degree or Diploma in a Computer Science or Engineering Related Discipline

What We Offer

Competitive salaries and comprehensive health benefitsFlexible work hours and remote work optionsProfessional development and training opportunities.A supportive and inclusive work environment

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Application Support