Analyst-Risk Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Global Services Group (GSG) brings together the company’s external and internal servicing functions and includes the below world-class organizations. Emerging as the Enterprise Sales Operations & Business Enablement utility, SABE drives standardization & agility for the organization. Sales Operations includes Pre-sales, acquisition & Account Management while Business Enablement includes Marketing, Platform & Capabilities. SABE team provides support to various functions across the company through a variety of services, including incentive servicing, performance reporting and insights, marketing campaign enablement, and platform and servicing to accelerate business growth and improve efficiency and productivity across the Blue Box. The current role comes under SABE Merchant Data Platforms & Capabilities team which supports key data platforms and products for GMNS business through product enablement support – business support, product validations and data quality management. Candidate would be required to support key product journeys through migration support, quality management and change management support on data and business. Responsibilities: · Partner closely with POs to build and enhance merchant data products to enable critical business objectives (servicing, engagement etc.) · Collaborate with partners across product, data science and tech teams to support product enablement support through feasibility analysis, validations, change management etc. · Create and execute end to end data validation strategy for migration of merchant data products GCP/Lumi Platform · Build a robust data quality management system to proactively identify issues and recommend product improvements · Support business users on product and data issues through RCA, remediation, and product fixes · Build and maintain a self-serve reporting suite on Tableau to cater to customer’s regular and ad hoc requests across use cases driving efficiency. · Independently handle customers/stakeholders for any queries/escalations · Monitor and track user reported issues to ensure that timeliness & quality goals are met. · Document best practice guidelines to build knowledge within team and reduce the overall product issues · Manage partner team expectations including scope, schedule, changes, and problem resolution · Drive on-time, high quality project/process deliverables Minimum Qualifications · Minimum 3-5 Years of experience in Data analysis, Data management, Product Servicing with strong knowledge of Amex Systems · Experience in Payments/Financial Sector and roles across multiple business units · Hands on experience on Hive/SQL, Python, Big Query, Tableau · Experience in working on large enterprise initiatives, partnering with multiple diverse teams We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.