Analyst-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About American Express

American Express is a global services company that provides consumers and businesses with exceptional access to products, insights and experiences that enrich lives and build business success.

We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions.

Working at American Express

Experiences That Back You

What you choose to do for a living is one of the most meaningful decisions you can make. At American Express, our job is to help you excel at yours. We provide experiences to become a great leader, a world of opportunities to grow your career, and an inclusive culture to help you thrive. Because the best way to back our customers is to back our people.

Reasons to Believe

• An iconic global brand, where you can grow as a leader
• Meaningful and rewarding work that is performed with integrity
• A culture of learning in collaboration with great colleagues and leaders
• A unique career journey shaped by your talent and curiosity
• Support and trust to thrive in your career and life

Function Description:

Global Services Group (GSG) brings together the company’s external and internal servicing functions, and includes the below world-class organizations:

• Global Servicing Network, which provides exceptional care to our external customers, and

• Global Business Services, which provides many of the vital internal services that make American Express run efficiently.

Emerging as the Enterprise Sales Operations & Business Enablement utility, SABE drives standardization & agility for the organization. Sales Operations includes Pre-sales, acquisition & Account Management while Business Enablement includes Marketing, Platform & Capabilities.

Enterprise Data Platform (EDP) team in SABE will be responsible for providing centralized servicing & product operations for enterprise big data platform Cornerstone as well as new generation big data platform Lumi and other products (nVision, Hyperdrive, Sisense, Qalibrate, Power BI) and ensure timely resolution to queries raised by Enterprise users, driving & governing core platform functions while working closely with the EDP Product owners.

• End to end ownership for data onboarding while collaborating with multiple stakeholder and teams to deliver on business value
• Identify data gaps in the onboarded tables through validation and collaborate with Prod Support team in resolving the gaps by thereby enhancing the quality of data
  

• Formulate and communicate strategies in a clear and compelling way
  

• Demonstrate agility in supporting deliverables from the Product team
  

• Manage customer expectations including scope, schedule, changes, and problem resolution
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
• Create effective operational reporting and insights to support decision making
• Support and mentor team in effective decision making as necessary
• Involvement beyond core responsibilities demonstrating leadership behaviors
  Servicing
  

• Manage and enhance servicing experience for end customers for data related incidents through high quality resolutions & strong process adherence i.e. governance, reporting, escalation
  

• Manage the post replication issues related to Metadata through the established process.
• Take appropriate action to close feedback loop by recommending solutions to unstructured challenges via correct channels
  

• Identify and document best practice guidelines to build knowledge within team and reduce the overall product issues
• Be the Subject matter expert of the platform/product
• Ideate & innovate on customer self-serving products/capabilities and drive change management
• Support and mentor team in effective decision making as necessary
• Involvement beyond core responsibilities demonstrating leadership behaviors

Past Experience

• Minimum 5-8 Years of experience in Data Analysis & Data Management or Servicing with strong knowledge of Amex Systems

Skills/Capabilities

Functional

• Data Quality

• Data Analytics

• Product Management

• Servicing

• Expertise in Data Analysis on large set of data

• Automation

Technical

• Hive

• SQL

• Python

• Tableau

Preferred

• Big Query

• ServiceNow

Platforms

• Big Data - Hadoop

• MS Office suites (Excel, PowerPoint, Word)

Preferred

• Big Data Platforms

• Google Cloud Platform

• nVision

• Hyperdrive

• Sisense

• Power BI

• Qalibrate

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.