Analyst-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description:

Global Servicing (GS)

Global Servicing (GS) is responsible for the company's customer service, credit, and fraud operations serving consumers, commercial clients, and merchants around the world, as well as global consumer travel and lifestyle servicing. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.

Global Strategy & Enablement

The Global Strategy & Enablement (GS&E) team consists of talented operations and enablement colleagues from around the world who empower and enable the growth of American Express. This team brings the GS vision to life by collaborating, innovating, and developing valuable, scalable solutions, and balancing the needs of customers, colleagues, and shareholders. In addition, the team delivers the best-in-class learning experiences, performance insights, governance, and capacity planning across GS's global network. GS&E also oversees the GS Gen AI strategy as the team explores expanding use cases and serving as a critical partner with the Technology, EDDS, and Capabilities teams to bring Gen AI to life in ways that will best serve colleagues and customers.

Sales and Business Enablement (SABE)

SABE is an Enterprise Utility, tasked to ensure enablement to support business growth across sales and marketing organizations by providing accurate Performance Reporting & Analytics, Global Incentives Servicing, Data Platforms & Capabilities. The current role comes under Data Platforms & Capabilities which consists of a wide range of platforms and products which the team supports.

Responsibilities:

This opportunity is in American Express Data Platform and Capabilities team, responsible for developing new business opportunities, launching & supporting new products and services, and expanding product distribution to support enterprise value and drive revenue growth. The team is focused on meeting the business needs of our customers by creating information products and services that leverage the American Express closed-loop data. The Customer 360 team is responsible for providing solutions to create a 360 view of our customers across different businesses. C360 platform uses big data platform and algorithms to recommend accurate information using internal Amex and External data sources. It has lot of enterprise-wide use
cases catering to consumer, commercial and merchant business's needs.

Responsibilities of the candidate would include:

. Focus on supporting business use case specific issues using data analysis, identifying data trends, data monitoring and taking remediate actions

. Collaborate and manage key business stakeholders across the enterprise

. Document best practice guidelines to build knowledge within team and reduce the overall product issues

. Manage partner team expectations including scope, schedule, changes, and problem resolution

. Drive on-time, high quality project/process deliverables

. Appropriate action to highlight challenges and ensure resolution via correct channels.

. Independently handle customers/stakeholders for any queries/escalations

. Monitor and track user reported issues to ensure that timeliness & quality goals are met.

. Document best practice guidelines to build knowledge within team and reduce the overall product issues

Required Skills

. Strong analytical skills including the ability to think through all aspects of complex business requirements and generate possible courses of action

. Demonstrated ability to drive results and manage multiple relationships and projects, proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change

. Ability to prioritize and deliver work within a deadline-driven climate.

. Strong communication skills oriented toward working with customers to document their product needs.

. Drive on-time, high quality project/process deliverables

. Team player with demonstrated ability in collaborating across customer and Technology organizations.

. Experience in creation & execution of User Acceptance test cases, specifically in a Big Data environment

. Hive/SQL Data handling skills & ability to detect patterns/problems based on analyzing data

. Data Ingestion and Product development knowhow in big data and elastic environment

. Basics of matching and scoring algorithms, Postman usage to run API collections, pull data and analyze it to determine product performance is a big plus.

Leadership Outcomes:

. Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

. Demonstrate learning agility, make decisions quickly and with the highest level of integrity

. Lead with a digital mindset and deliver the world's best customer experiences every day

Past Experience

Preferred:

Functional Skills

. Strong Business Acumen & problem-solving skills

. Demonstrated experience in SDLC

. Expertise in Project Management

. Expertise in Agile Scrum methodology

Technical Skills

. Proficiency in Hive, SQL, Big Query, Google Cloud Platform

. Advanced Excel

. Workable experience in Tableau/Power BI for visualization

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.