Amazon | Station (Operations) Manager — Last Mile (Surat, Gujarat)

Company Description

Delpack Logistics India Pvt. Ltd. is deeply involved in the Indian e-commerce industry, providing end-to-end solutions in E-Commerce, Delivery Management, Logistics, and Fleet Management sectors. We strive to become synonymous with our motto, “Smile Delivered!” & working towards being the most client-centric company upon whom businesses can rely & trust. By providing our business collaborations more of what they want – best-in-class services, before-time solutions, and convenience – Delpack continues to grow and evolve as a major e-commerce delivery management service partner.

Role Description

This is a full-time on-site role for an Amazon Station (Operations) Manager in Surat, Gujarat at Delpack Logistics India Pvt. Ltd. The Operations Manager will oversee daily station operations, ensure efficient processes, and achieve performance goals. Responsibilities include supervising staff, managing operations, enhancing business processes, and delivering excellent customer service. The role requires close coordination with various teams to ensure timely and quality deliveries.

Qualifications

1. 6-7+ years of experience in e-commerce last-mile operations management.
2. Sound understanding of Lean Operations principles and practices.
3. Proven capability in local hiring, recruitment, and workforce management, especially in high-volume, fluctuating environments.
4. Demonstrated experience managing vehicle fleets and large teams of delivery associates/riders and supervisors.
5. Strong understanding of last-mile delivery challenges, routing optimization, and logistics technology.
6. Proficiency in data analysis and relevant software tools.
7. Highly adaptable, capable of performing repetitive tasks with high accuracy, and effective at multitasking in fast-paced, dynamic work environments.
8. Metrics-driven with excellent attention to detail.
9. Comfortable working independently with minimal supervision.
10. Adept at stakeholder negotiation with strong communication and interpersonal skills.
11. Possesses strong leadership, team management, problem-solving, and decision-making abilities.

Job Requirements

1. Operational Excellence:

shipment management.

2. Team Leadership:

3. Zero Breach Focus:

4. Performance Optimization:

5. Cost and Productivity Management:

6. Data-Driven Improvement:

7. Performance Analysis and Improvement:

8. Inventory and Efficiency Tracking:

9. Target Achievement:

10. Financial and Resource Management: Oversee operational budgets, cash management, and fleet management for the delivery center.

11. Compliance and Audits:

12. Logistics Expertise:

13. Logistics Coordination:

14. People Management:

15. Workforce Development:

16. Process Implementation:

17. Problem Resolution:

18. Professional Standards:

19. High Standards and Process Review: