Company Description Delpack Logistics India Pvt. Ltd. is deeply involved in the Indian e-commerce industry, providing quality end-to-end solutions in E-Commerce, Delivery Management, Logistics, and Fleet Management sectors. With over 700 skilled employees, the company partners with Fortune-500 clients and operates across India. We are committed to delivering above-market standards with a 99% delivery performance rate, utilizing innovative technology including electric vehicles to enhance our transportation fleet. Delpack Logistics strives to achieve customer success through dedicated partnerships. Role Description This is a full-time, on-site role for a Station Manager located in Pehowa. The Station Manager will be responsible for overseeing daily operations, managing team activities, ensuring excellent customer service, and coordinating with other departments to enhance operational efficiency. The role involves supervising and training staff, handling communication with clients, and maintaining high performance standards to meet company objectives. Qualifications Operations Management skills for overseeing daily logistics and delivery operations Strong Communication and Customer Service skills to interact with clients and ensure their satisfaction Team Leadership and Training experience to manage and develop team members Proven ability to work effectively in a fast-paced, dynamic environment Bachelor's degree in Business Administration, Management, or a related field is preferred Experience in the logistics or e-commerce industry is an advantage. Show more Show less
Company Description Delpack Logistics India Pvt. Ltd. is deeply involved in the Indian e-commerce industry, providing end-to-end solutions in E-Commerce, Delivery Management, Logistics, and Fleet Management sectors. We strive to become synonymous with our motto, “Smile Delivered!” & working towards being the most client-centric company upon whom businesses can rely & trust. By providing our business collaborations more of what they want – best-in-class services, before-time solutions, and convenience – Delpack continues to grow and evolve as a major e-commerce delivery management service partner. Role Description This is a full-time on-site role for an Amazon Station (Operations) Manager in Surat, Gujarat at Delpack Logistics India Pvt. Ltd. The Operations Manager will oversee daily station operations, ensure efficient processes, and achieve performance goals. Responsibilities include supervising staff, managing operations, enhancing business processes, and delivering excellent customer service. The role requires close coordination with various teams to ensure timely and quality deliveries. Qualifications 6-7+ years of experience in e-commerce last-mile operations management. Sound understanding of Lean Operations principles and practices. Proven capability in local hiring, recruitment, and workforce management, especially in high-volume, fluctuating environments. Demonstrated experience managing vehicle fleets and large teams of delivery associates/riders and supervisors. Strong understanding of last-mile delivery challenges, routing optimization, and logistics technology. Proficiency in data analysis and relevant software tools. Highly adaptable, capable of performing repetitive tasks with high accuracy, and effective at multitasking in fast-paced, dynamic work environments. Metrics-driven with excellent attention to detail. Comfortable working independently with minimal supervision. Adept at stakeholder negotiation with strong communication and interpersonal skills. Possesses strong leadership, team management, problem-solving, and decision-making abilities. Job Requirements 1. Operational Excellence: Ensure seamless end-to-end station operations, including efficient cash and shipment management. 2. Team Leadership: Lead, manage, and develop delivery associates and support staff, cultivating a positive and productive team environment. 3. Zero Breach Focus: Drive and monitor zero shipment breaches within defined turnaround times (TAT) across the designated region. 4. Performance Optimization: Monitor, analyze, and improve key delivery performance indicators (KPIs) to enhance efficiency and effectiveness. 5. Cost and Productivity Management: Directly responsible for reducing per-shipment costs and increasing productivity by ensuring adherence to Promise Delivery Dates (PDD). 6. Data-Driven Improvement: Leverage data to improve performance metrics & identify opportunities to enhance customer experience. 7. Performance Analysis and Improvement: Maintain and analyze operational metrics to assess performance and implement data-driven improvements. 8. Inventory and Efficiency Tracking: Monitor quality, quantity, stock levels, delivery times, transport costs, and overall efficiency. 9. Target Achievement: Meet established targets for cost, productivity, accuracy, and timeliness. 10. Financial and Resource Management: Oversee operational budgets, cash management, and fleet management for the delivery center. 11. Compliance and Audits: Ensure strict adherence to operational Standard Operating Procedures (SOPs) and facilitate timely audits. 12. Logistics Expertise: Possess strong knowledge of route optimization and efficient delivery scheduling. 13. Logistics Coordination: Arrange goods, plan optimal delivery routes, and process shipments effectively. 14. People Management: Act as a people manager, coordinating with HR to address Delivery Associate issues and grievances. 15. Workforce Development: Supervise, coach, and train the Gurugram station workforce to maximize performance. 16. Process Implementation: Ensure full-scale and effective implementation of processes at the ground level. 17. Problem Resolution: Proactively resolve any operational problems or customer complaints that arise. 18. Professional Standards: Ensure that Delivery Associates maintain proper dress code and professional conduct with customers. 19. High Standards and Process Review: Frame and maintain high work standards and continuously review and refine existing processes.
Company Description Delpack Logistics India Pvt. Ltd. is deeply involved in the Indian e-commerce industry, providing end-to-end solutions in E-Commerce, Delivery Management, Logistics, and Fleet Management sectors. We strive to become synonymous with our motto, “Smile Delivered!” & working towards being the most client-centric company upon whom businesses can rely & trust. By providing our business collaborations more of what they want – best-in-class services, before-time solutions, and convenience – Delpack continues to grow and evolve as a major e-commerce delivery management service partner. Role Description This is a full-time on-site role for an Amazon Station (Operations) Manager in Surat, Gujarat at Delpack Logistics India Pvt. Ltd. The Operations Manager will oversee daily station operations, ensure efficient processes, and achieve performance goals. Responsibilities include supervising staff, managing operations, enhancing business processes, and delivering excellent customer service. The role requires close coordination with various teams to ensure timely and quality deliveries. Qualifications 6-7+ years of experience in e-commerce last-mile operations management. Sound understanding of Lean Operations principles and practices. Proven capability in local hiring, recruitment, and workforce management, especially in high-volume, fluctuating environments. Demonstrated experience managing vehicle fleets and large teams of delivery associates/riders and supervisors. Strong understanding of last-mile delivery challenges, routing optimization, and logistics technology. Proficiency in data analysis and relevant software tools. Highly adaptable, capable of performing repetitive tasks with high accuracy, and effective at multitasking in fast-paced, dynamic work environments. Metrics-driven with excellent attention to detail. Comfortable working independently with minimal supervision. Adept at stakeholder negotiation with strong communication and interpersonal skills. Possesses strong leadership, team management, problem-solving, and decision-making abilities. Job Requirements 1. Operational Excellence: Ensure seamless end-to-end station operations, including efficient cash and shipment management. 2. Team Leadership: Lead, manage, and develop delivery associates and support staff, cultivating a positive and productive team environment. 3. Zero Breach Focus: Drive and monitor zero shipment breaches within defined turnaround times (TAT) across the designated region. 4. Performance Optimization: Monitor, analyze, and improve key delivery performance indicators (KPIs) to enhance efficiency and effectiveness. 5. Cost and Productivity Management: Directly responsible for reducing per-shipment costs and increasing productivity by ensuring adherence to Promise Delivery Dates (PDD). 6. Data-Driven Improvement: Leverage data to improve performance metrics & identify opportunities to enhance customer experience. 7. Performance Analysis and Improvement: Maintain and analyze operational metrics to assess performance and implement data-driven improvements. 8. Inventory and Efficiency Tracking: Monitor quality, quantity, stock levels, delivery times, transport costs, and overall efficiency. 9. Target Achievement: Meet established targets for cost, productivity, accuracy, and timeliness. 10. Financial and Resource Management: Oversee operational budgets, cash management, and fleet management for the delivery center. 11. Compliance and Audits: Ensure strict adherence to operational Standard Operating Procedures (SOPs) and facilitate timely audits. 12. Logistics Expertise: Possess strong knowledge of route optimization and efficient delivery scheduling. 13. Logistics Coordination: Arrange goods, plan optimal delivery routes, and process shipments effectively. 14. People Management: Act as a people manager, coordinating with HR to address Delivery Associate issues and grievances. 15. Workforce Development: Supervise, coach, and train the Gurugram station workforce to maximize performance. 16. Process Implementation: Ensure full-scale and effective implementation of processes at the ground level. 17. Problem Resolution: Proactively resolve any operational problems or customer complaints that arise. 18. Professional Standards: Ensure that Delivery Associates maintain proper dress code and professional conduct with customers. 19. High Standards and Process Review: Frame and maintain high work standards and continuously review and refine existing processes.
You will be joining Delpack Logistics India Pvt. Ltd., a key player in the Indian e-commerce sector, offering comprehensive solutions in E-Commerce, Delivery Management, Logistics, and Fleet Management domains. With a workforce of over 700 talented individuals, our company collaborates with top Fortune-500 partners and operates nationwide. Our unwavering commitment to excellence is reflected in our remarkable 99% delivery performance rate, supported by cutting-edge technology such as electric vehicles to optimize our transportation fleet. At Delpack Logistics, we are dedicated to fostering customer success through enduring partnerships. As a Station Manager based in Pehowa, you will assume a pivotal full-time, on-site role. Your primary responsibilities will encompass overseeing day-to-day operations, supervising team activities, ensuring top-notch customer service, and liaising with various departments to streamline operational processes effectively. This role will involve supervisory duties like staff training, client communication management, and upholding superior performance benchmarks to achieve organizational goals. Key Qualifications: - Proficiency in Operations Management to supervise daily logistics and delivery operations - Exceptional Communication and Customer Service skills to engage with clients and guarantee their contentment - Skilled in Team Leadership and Training to guide and cultivate team members - Demonstrated ability to thrive in a fast-paced, dynamic environment - A Bachelor's degree in Business Administration, Management, or a related field is preferred - Prior experience in the logistics or e-commerce sector would be advantageous.,