Alliances Manager

Alliance Operations Specialist (Back Office)

About the Role

Back Office Alliance Operations Specialist

Responsibilities

• Partner Onboarding & Management:

  Oversee the administrative lifecycle of technology partners, from initial onboarding and account setup to ongoing system and data maintenance in our CRM (e.g., Salesforce).

• Joint Business Planning Support:

  Assist in gathering, organizing, and compiling performance data, key metrics, and reports for quarterly business reviews (QBRs) with our top partners.

• System & Tool Administration:

  Manage partner-specific portals, dashboards, and internal collaboration tools (e.g., Partner Center, PartnerEdge, etc.) to ensure information is accurate and up-to-date.

• Financial & Royalty Processing:

  Collaborate with finance teams to accurately track and process partner royalties, incentives, and co-marketing funds, ensuring all transactions are compliant with alliance agreements.

• Contract & Agreement Management:

  Maintain a centralized repository of all alliance contracts, non-disclosure agreements (NDAs), and statements of work (SOWs), ensuring easy access and compliance.

• Operational Excellence:

  Identify and implement process improvements to streamline administrative tasks, enhance data accuracy, and increase the overall efficiency of the alliances team.

• Internal Liaison:

  Act as the main point of contact for internal teams (legal, finance, sales, marketing) regarding partner-related operational queries.

Qualifications

• Experience:

  A minimum of

  5 years of experience

  in a back-office, administrative, or operational support role, preferably within a technology company or a team that manages technology partnerships.

• Education:

  A

  Master of Business Administration (MBA)

  is preferred.

• Technical Acumen:

  Familiarity with the technology landscape, and experience with CRM platforms (Salesforce) and Microsoft Office Suite (Excel). Experience with partner portals for companies like

  Microsoft, SAP, or ServiceNow

  is a significant plus.

• Attention to Detail:

  Exceptional organizational skills and a meticulous approach to data entry, record-keeping, and process management.

• Problem-Solving:

  A resourceful and proactive mindset with the ability to independently troubleshoot and resolve administrative issues.

• Communication:

  Strong written and verbal communication skills with the ability to interact with various internal and external stakeholders.

Career Path & Growth Opportunities

Alliance Manager

What We Offer

• The opportunity to work with some of the world's leading technology companies.
• A collaborative and supportive work environment.
• Competitive salary and comprehensive benefits.