AI Product Manager

SymphonyAI is a global leader in AI-driven decision platforms, providing innovative solutions and insights that drive profitable revenue growth for retailers and CPG manufacturers. Our offerings span customer intelligence, merchandising, personalized marketing, and supply chain optimization. With cutting-edge AI, machine learning, and natural language technologies, our mission is to move retailers and CPG manufacturers beyond AI hype to tangible benefits through our "Identity, Activate, Realize (IAR)" approach. By identifying growth opportunities, activating strategic plans, and realizing measurable improvements in revenue and profit, we deliver on our promise of profitable growth, ease of doing business, quality service, and breakthrough innovation.

• Build and maintain the product vision, strategy, and multi-quarter roadmap for our core ML platform, aligning with company OKRs and financial targets.
• Deeply understand the problems of data scientists and analysts through interviews, data analysis, and market research; translate insights into epics, user stories, and acceptance criteria.
• Partner with data scientists and ML engineers to select or train the right models, balancing accuracy, safety, latency, cost, and time-to-market.
• Define success both for users (adoption, retention, NPS, ARR) and for models (precision/recall, bias, latency).
• Design the full evaluation pipeline—offline benchmarks, synthetic-data tests, human-in-the-loop reviews, and online A/B or shadow deployments—and iterate based on learnings.
• Instrument dashboards that track product KPIs and model-centric metrics in real-time; monitor for drift or degradation and coordinate retraining or rollback as needed.
• Prioritize and manage the product backlog, ensuring clear scope for each sprint and release while removing impediments that block delivery.
• Champion data governance, privacy, IP protection, and responsible-AI standards throughout the development process.
• Drive go-to-market readiness: craft demo narratives, create enablement materials, support documentation, and partner with sales on key deals.
• Foster a culture of design thinking, rapid experimentation, and continuous improvement within a cross-functional, globally distributed team.

• Experience with retailers, CPGs, or other data-rich verticals.
• Familiarity with privacy-preserving ML, bias mitigation, and explainability frameworks.
• Expertise in Agile/Scrum, product discovery frameworks, and design-thinking methodologies.
• A strong track record of running statistically rigorous A/B experiments and interpreting results to drive roadmap decisions.
• Hands-on experience with data analysis and visualization tools.
• Bachelor’s degree in Computer Science, Engineering, Data Science, or equivalent practical experience.
• 5+ years in product management, including 2+ years delivering ML- or AI-powered features.
• Working knowledge of the traditional ML lifecycle, MLOps tooling, and evaluation techniques.
• Proven ability to lead and influence engineers, designers, researchers, and GTM stakeholders in a matrix environment.
• Exceptional written and verbal communication skills, comfortable translating between business and technical audiences.

• Enjoy a start-up spirit within a large international firm.
• Work with exciting technologies like Generative AI and predictive models.
• Thrive in a culture of communication, innovation, and collaboration.
• Receive support to explore and implement your ideas.
• Join a team of talented, passionate professionals.
• Benefit from career growth opportunities and generous perks, including flexible working hours, vacation policies, private healthcare, 401k contributions, fitness reimbursements, and community activities.