Accounts Receivable Specialist

Jolly Healthcare is a global leader in pharmaceuticals and rapid diagnostics, founded in 2014. Specializing in a range of treatments, including oncology, immunology, and infectious diseases, Jolly Healthcare offers personalized healthcare solutions. Our facility is approved by multiple international health authorities, and our products include essential medicines recognized by the World Health Organization. We also provide various formulations such as anti-cancer capsules, hormones, and dietary supplements.

The Accounts Receivable (AR) Specialist is responsible for managing the incoming revenue of a company. Their primary focus is on ensuring that invoices are issued accurately and promptly, and that payments are collected in a timely manner. They play a critical role in maintaining healthy cash flow, minimizing outstanding debts, and fostering positive relationships with customers. They are meticulous, proactive, and possess strong communication skills.

Core AR Functions:

• Generate and issue accurate invoices to customers in a timely manner.
• Process and record incoming payments (checks, credit cards, ACH, wire transfers) into the accounting system.
• Manage the customer aging report, monitoring for overdue accounts.
• Execute collection activities, including sending reminder emails, making collection calls, and negotiating payment plans with customers.
• Research and resolve customer billing discrepancies and disputes.
• Reconcile customer accounts and apply cash receipts accurately.
• Maintain accurate and up-to-date customer records in the accounting system.

Reporting and Analysis:

• Prepare regular reports on accounts status, including weekly/monthly aging reports and collection forecasts.
• Provide analysis on bad debt and collection effectiveness.
• Assist with month-end and year-end closing procedures related to receivables.

Customer Service and Collaboration:

• Serve as the primary point of contact for customer billing inquiries.
• Work closely with the sales and customer service teams to resolve customer issues that may impact payment.
• Collaborate with the cash application and general accounting teams to ensure accuracy in financial records.

A. Essential (Must-Have) Skills:

• Technical Proficiency: Solid understanding of basic accounting principles, especially related to revenue and receivables.
• Software Skills: Proficiency in Microsoft Excel (Pivot Tables, VLOOKUPs) is crucial. Experience with accounting software like Zoho Books, SAP, Tally.
• Attention to Detail: Extreme accuracy in data entry, invoicing, and payment application is non-negotiable.
• Communication Skills: Excellent English written and verbal communication skills for professional and tactful interaction with customers regarding sensitive financial matters.
• Organizational Skills: Strong ability to prioritize tasks, manage multiple deadlines, and maintain organized records.

B. Desirable (Nice-to-Have) Skills:

• Experience: 1-3 years of experience in an Accounts Receivable or general accounting role.
• Knowledge of Collection Techniques: Familiarity with effective collection strategies and a proven track record of reducing Days Sales Outstanding (DSO).
• Analytical Abilities: Comfort with analyzing data in aging reports to identify trends and potential risks.
• Customer Relationship Management (CRM) Software: Experience with platforms like Salesforce.

• Education: A commerce graduate is typically the minimum requirement. A Master degree in Accounting, Finance, or Business Administration is highly preferred.
• Certifications: While not always required, certifications like the Certified Credit and Risk Analyst (CCRA) or Certified Bookkeeper (CB) can be a significant advantage.

• Proactive and Persistent: Doesn't shy away from making difficult collection calls and follows up diligently.
• Problem-Solver: Able to investigate and resolve billing discrepancies effectively.
• Resilient and Thick-Skinned: Can handle customer complaints and pushback professionally without taking it personally.
• Ethical and Discreet: Handles sensitive financial information with the highest level of integrity and confidentiality.
• Team Player: Collaborates effectively with other members of the finance and sales teams.