About the Role At Agilitas, we’re building a sportswear powerhouse that’s fast, fearless, and future-ready. As our Production & Planning Manager , you’ll own the entire apparel production cycle—from capacity planning and T&A management to supplier coordination and OTIF (On-Time, In-Full) delivery. You’ll thrive in the space where strategy meets speed, blending sharp planning with real-time execution. If you love solving problems, spotting bottlenecks before they happen, and collaborating with teams across design, tech, merchandising, quality, buying, finance, and logistics—this is your playground. We’re not looking for legacy playbooks. We’re looking for energy, ownership, and a growth mindset. What You’ll Drive Own Production Planning: Lead end-to-end planning with factories, including capacity, daily outputs, and raw material readiness. Pre-Production Execution: Track lab dips, fit samples, PP samples, and trims approvals—no detail too small. Order & Shipment Management: Monitor order placement, POs, and shipment alignment to meet delivery commitments. Cross-Functional Collaboration: Partner with design, tech, merchandising, quality, buying, finance, logistics, and global offices to align priorities and plans. Supplier Engagement: Connect daily with global vendors—chasing deadlines, clearing bottlenecks, driving execution. Risk Management: Raise red flags early—fabric delays, capacity issues, quality deviations—and drive solutions with speed. Data & Reporting: Maintain real-time production dashboards, share insights, and lead root-cause analysis on gaps. Vendor Onboarding: Drive SOP clarity, performance expectations, and seamless integration for new partners. T&A & Analytics: Build and manage T&A calendars by style/class, and leverage data to turn insights into actions. Drive Urgency & Ownership: Embed a culture of speed, accountability, and operational discipline in everything you do. Who You Are A doer who brings clarity in chaos, balances urgency with discipline, and thrives on collaboration. Love for numbers, timelines, and making things happen. Comfortable working in a fast-paced environment with multiple moving parts. Collaborative, and trust-building across teams and regions. What You Bring A solid understanding of apparel production and sourcing timelines. Familiarity with T&A, order tracking, and vendor management. Excel skills a must; PLM or production tools a bonus. Strong communication skills in English, with comfort working across functions and vendors. Analytical thinking, problem-solving mindset, and a proactive attitude. Show more Show less

About the Role We’re looking for a Customer Experience (CX) Manager to be the voice of the customer and the heart of our D2C brand. This role is about crafting exceptional pre- and post-purchase journeys — turning every interaction into a memorable, on-brand experience that sparks loyalty, advocacy, and repeat purchase. Key Responsibilities 1. Customer Support Operations Manage and improve all customer support touchpoints – chat, email, WhatsApp, and phone (if applicable) Collaborate with 3PL and logistics partners to resolve complaints quickly and empathetically Monitor and optimize SLA compliance and customer satisfaction scores (CSAT, NPS) 2. Customer Journey Mapping & Experience Design Map customer touchpoints and identify friction across the funnel – from discovery to delivery Work with Tech, Design, and Product to optimize UX flows, order communication, and returns/exchanges Bring a customer lens to policies around refunds, returns, and cancellations 3. Data & Feedback Loop Analyze support tickets to surface product and process insights Build monthly dashboards capturing customer pain points and wins Set up systems to gather and action feedback (surveys, reviews, user testing) 4. Retention & Delight Partner with the CRM/marketing team to create retention triggers and delight moments Conceptualize loyalty ideas, personalization experiments, and proactive care interventions Own the surprise-and-delight strategy for key customer cohorts 5. Cross-Functional Collaboration Liaise with warehousing, product, design, and marketing to close experience gaps Ensure the CX lens is built into new product drops and site features What We’re Looking For 2-5 years of experience in D2C/ecommerce customer experience, support, or consumer success Strong communication, empathy, and problem-solving skills Bias for action and a deep love for serving the customer Bonus: Experience with fashion/sportswear brands or fast-growing D2C startups Why You’ll Love It Here You’ll be part of shaping a brand that’s rewriting the rules of sportswear in India You’ll get to build systems from scratch — not just manage existing ones You’ll work with a cross-functional, ambitious team that values design, product, and customer love equally

JOIN THE SQUAD – PRODUCT LINE CREATION (MENS APPAREL) Location : Bangalore | Experience : 10+ years | Designation : Director Be part of a future-forward team shaping sportswear for the next-gen India. The Role: You live and breathe product. You notice silhouettes before you hear stories. You ask “what's missing in the market?” before asking “what's trending?” As our Product Line Creator – Men’s Apparel , you’ll design not just clothes but culture. You’ll build collections that speak to the Indian consumer, inspired by the global mindset. At Agilitas, we are creating what’s next. WHAT YOU’LL DO Own the Men’s Apparel Range Craft seasonal and annual range plans that are relevant, differentiated, and scalable. Partner with design & development to translate ideas into best-in-class products. Know the Market, Know the Consumer Bring sharp market intelligence - India and global. Uncover whitespace and spot opportunities others miss. Use data, instinct, and street-level insight to drive product calls. Bridge Global Trends & India Realities Understand the balance between aesthetic and function. Build products that solve for climate, comfort, affordability, and aspiration. Drive Differentiation & Innovation Push for material innovation, tech integration, and functional design. Lead with purpose—design with intent, build for longevity. Work Across Teams Sync with sourcing, merchandising, marketing & planning. Ensure products launch on time, with stories that stick. WHAT YOU BRING 10+ years in apparel product or category roles (with strong men’s wear exposure). Deep understanding of fabrics, fits, and fashion across lifestyle and performance. Market instinct for what Indian men want (even before they do). Experience working with design and development to bring products to life. Commercial thinking with creative firepower. Curious, collaborative, and consumer-obsessed. WHY AGILITAS We're not a brand. We're a platform for brand revolutions . We blend tech, talent, and insight to deliver product experiences that move India forward.