Account Manager -Channel loyalty

Company Description

Elevatoz

Role Description

Account Manager – Channel Loyalty

• Experience

  : 4 – 6 years

• Department

  : Client Servicing

• Reporting To:

  Director – Client Servicing

Key Responsibilities:

Account Ownership & Relationship Building

• Be the face of Elevatoz for assigned channel loyalty clients.
• Build strong and trusted relationships with senior stakeholders on the client side.
• Act as a thought partner, understanding client goals and aligning our solutions accordingly.

Strategic Growth & Account Expansion

• Identify cross-sell and upsell opportunities across loyalty solutions, tech, analytics, and rewards.
• Create customized growth roadmaps for each account to increase value delivered.
• Work closely with internal teams to build proposals, present solutions, and close incremental business.

Program Oversight & Optimization

• Drive end-to-end management of channel loyalty programs—from strategy to execution.
• Monitor program health and engagement metrics, identifying areas for improvement.
• Recommend program enhancements backed by data and insights.

Client Engagement & Communication

• Own business reviews, reporting, and program performance presentations.
• Ensure client satisfaction through consistent delivery, responsiveness, and proactive solutions.
• Collaborate with creative, tech, operations, and analytics teams to deliver on program objectives.

Requirements

• 4 – 6 years of experience in loyalty marketing, with a strong focus on channel loyalty programs.
• Proven ability to manage large accounts, preferably in a client-facing role at a loyalty agency or marketing solutions firm.
• Strong commercial mindset with experience in cross-selling/upselling services or solutions.
• Excellent communication, presentation, and negotiation skills.
• Ability to manage multiple stakeholders and work in a fast-paced environment.
• Strategic thinking with hands-on execution ability.
• Proficiency in PowerPoint, Excel, and reporting dashboards.

Preferred Qualities

• Highly accountable with a strong sense of ownership.
• Consultative mindset with an eye for identifying business opportunities.
• Confident in handling clients independently and pushing value-driven conversations.
• A collaborator who thrives in a dynamic, startup-like environment.

Why Join Elevatoz?

• Work on some of the most innovative channel loyalty programs.
• Opportunity to grow into senior strategy roles.
• Be part of a young, agile team that believes in value creation, not just delivery.
• Learn, grow, and contribute to building award-winning loyalty solutions.

Interested candidates can share their CV athelma.mathew@elevatozloyalty.com

Immediate joiners will be given priority.