Job
Description
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Duties and responsibilities Leadership Represent JLL by behaving consistently with cultural and company requirements. Provide services to client in keeping with client’s cultural and company requirements. Provide leadership to FM teams across India Develop and sustain a high-quality well-motivated team. Ensure high staff morale, trust and work ethics Build and maintain an environment that supports teamwork, co-operation and performance excellence within team Mentor and enable Training & Development of team members Promote Initiative/Idea sharing across the sites in the Area and create opportunities for wider collaboration in the account and company. Client/Stakeholder Management Establish/Strengthen credible relationships with Client and BU Stakeholders in the Area. Interact on a regular basis with Client and BU Stakeholders in the Area to sustain healthy relationships. Contract Management Ensure that all Regional/Area contracts are implemented with excellence at sites and performance managed working closely with respective Regional/Local Sourcing team Work with Regional purchasing to implement Regional sourcing strategies Site Operations Management Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures Ensure critical & key performance measurements & achieve targets Ensure that Account Management is informed immediately of any Critical Performance incidents on site/s and support in performing the follow-up actions and communications. Ensure Completion of all required audits and achieve targets in the Area. Standardize Operating Procedures and ensure compliance with Client’s policies and procedures, including all government regulations in the Area Health & Safety Management Ensure that all sites meet all legal and Client required H&S regulations Ensure that all JLL staff are working in compliance with H&S regulations Finance Management Ensure that all managed sites meet all financial targets and control requirements Provide oversight to all sites ensuring standard monthly/quarterly/annual reporting and management reports are completed as required Required Qualifications & Experience Bachelor's degree in Facilities Management, Engineering, or related field 10+ years of experience in facilities management, with at least 5 years managing key accounts Proven track record of successfully delivering IFM services to multinational clients Strong understanding of the Indian real estate and facilities management landscape Excellent leadership, communication, and problem-solving skills Proficiency in financial management and budgeting Fluency in English; knowledge of Hindi and other Indian languages is advantageous With knowledge of sustainability practices; smart building technologies and IoT applications Track record of implementing innovative solutions to improve operational efficiency Experience in change management and digital transformation initiatives At JLL, we believe that the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams. By joining us, you'll be part of a company that chooses to take the more inspiring, innovative, and optimistic path on our journey toward success. Come be a part of shaping the future of facilities management for global clients, and help us continue to set JLL apart through our culture of collaboration, locally and across the globe. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
