At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in operations and strategy at PwC will track, manage, and report on strategic initiatives and projects. In this role, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery.Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Minimum Years Of Experience
9-13 years
Addt’l Years Of Experience Verbiage
4 years in strategic foresight, scenario planning, or workforce analytics, framing studies and communicating implications for executive audiences.
Minimum Degree Required
Bachelor’s Degree
Degree Preferred
Master’s Degree
Additional Information Around Degree Preferred
Futures Studies, Strategic Foresight, Economics, Data Science, Public Policy, or related disciplines.
Fields Of Study
Futures Studies, Strategy, Economics, International Relations, Systems Thinking, Strategic foresight, scenarios, war games
Knowledge And Skills Preferred
Demonstrates a thorough level of abilities, identifying and addressing client needs:
- Scenario design & localization – Frames and runs mixed-method scenario exercises that link global foresight frameworks to local economic indicators, regulatory shifts, and competitor moves.
- Real-time signal synthesis – Uses horizon-scanning tools (AI topic clustering, trend databases) to surface emerging risks and opportunities; maintains near-real-time dashboards of key indicators.
- Strategic storytelling – Converts complex scenario outputs into concise reports, white papers, and visual presentations tailored for technical and non-technical audiences.
- Trend interpretation & benchmarking – Integrates internal workforce metrics with external benchmarks to test scenario assumptions and quantify potential impacts.
- Content leadership – Authors and edits executive briefs, ensuring clarity, accuracy, and alignment with organizational strategy; collaborates with Communications teams to broaden reach.
- Collaboration & influence – Works cross-functionally with Foresight Analysts, Data Scientists, HR, and regional leaders; mentors Senior Associates on scenario methods and insight activation.
- Critical thinking & problem-solving – Generates hypotheses, identifies pattern shifts, and recommends actionable options for proactive talent decisions.
- Operational efficiency – Streamlines local data collection, coordinates AI/Data Analyst inputs, and maintains rigorous quality control over scenario artefacts and deliverables.
- Adaptability & continuous learning – Adjusts scenarios rapidly as new signals emerge; stays current on macro-forces (technology, geopolitics, ESG) shaping workforce futures.
- Attention to detail & ethics – Ensures methodological rigor, mitigates bias, and validates data accuracy to preserve trust and decision usefulness.
