06bP - Infrastructure Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have! This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue.

Responsibilities:

• To ensure 100% uptime for MS-SQL Databases

• Perform health check of all the databases and ensure 100% database compliance

• Perform Maintenance activities as per schedule to ensure performance of databases

• Ensure successful backup of databases

• Perform Database upgrades / Patches / Hardening / performance tuning / Job scheduling / Job Monitoring.

• Perform Database Restoration on request

• Prepare and Publish Database Reports whenever required

• Prepare SOP documents and keep up to date.

• Call logging and resolution for incidents / Service requests related to Databases issues / activities

• Ensure SLA on Uptime of MS-SQL Databases

• Perform Database restorations / DR Drills / Data extraction as per client requirement

• Provide necessary support for client Audit

• Troubleshoot the issues related to Database and resolve quickly as per SLA.

• Ensure optimum Database performance by tuning the DB parameters

• Perform database backups and refreshes

• Plan, implement and maintain security at the database level and server level

• Work as part of a team and provide on-call supports when required.

• Setup and maintain documentation and standards.

• Do general technical trouble shooting and give consultation to development teams.
  

Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

• You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
  

Required Technical and Professional Experience

• Be able to provide all levels of database support and off-hours support on a rotating basis.

• Minimum 5 to 8 Years of Work Experience with minimum 4-6 years of relevant experience

• Formulates policies, procedures, and standards relating to database management, and monitors transaction activity and utilization.

• Excellent professionalism, communication, and interpersonal skills

• Recent experience in MS SQL Server versions 2005/2008/2012/2014.

• Expertise with SQL log shipping /Replication Configuration and troubleshooting.

• Experience in troubleshooting and resolving database problems.

• Experience in Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools and DMV's

• Experience with backups, restores and recovery models.

• Practical Knowledge of High Availability (HA) and Disaster Recovery (DR) options for MS SQL Server.

• Experience of indexes, index management, and statistics
  

Preferred Technical and Professional Experience

• Bachelor's Degree / Diploma Engineering

• Ready to provide 24X7 Support

• Good verbal and written communication Skills in English
  

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.