Zoho Engineer (CRM, Inventory, Commerce & API)

Position Overview

We are seeking a highly skilled Zoho Engineer

This role will be responsible for building, customizing, and integrating solutions that support our

distribution company’s end-to-end operations, ensuring seamless workflows, automation, and data

consistency across the entire Zoho ecosystem.

The ideal candidate is both technical and business-oriented, able to translate operational needs into

scalable solutions that optimize sales, e-commerce, inventory, logistics, and customer management.

Key Responsibilities

Zoho CRM Development & Customization

- Customize modules, fields, layouts, workflows, and automation to meet business needs.

- Build and maintain advanced functions (Deluge scripting) for custom workflows and validations.

- Develop dashboards and reports to provide actionable insights for sales and operations.

Zoho Inventory & Distribution Operations

- Configure and customize Zoho Inventory for product management, stock control, and order fulfillment.

- Automate purchase order, sales order, and invoicing processes.

- Ensure accurate data synchronization across CRM, Inventory, and Finance modules.

Zoho Commerce & Online Sales

- Implement and customize Zoho Commerce storefronts for B2B/B2C sales.

- Integrate product catalogs, pricing rules, and customer portals with CRM and Inventory.

- Optimize checkout, payment processing, and order fulfillment workflows.

API Development & Integrations

- Design and implement API integrations between Zoho and external platforms (ERP, accounting,

e-commerce, logistics).

- Maintain middleware scripts for real-time data exchange.

- Troubleshoot and resolve integration issues.

Workflow Automation

- Analyze business processes and recommend automation opportunities.

- Implement Blueprints, approval processes, and multi-step workflows.

- Ensure compliance with best practices and data governance standards.

Technical Support & Documentation

- Provide ongoing support for Zoho users (sales, operations, finance teams).

- Create and maintain technical documentation, workflow maps, and API references.- Collaborate with cross-functional teams to ensure solutions align with business goals.

Qualifications

- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or

equivalent experience).

5+ years

including customization and API integrations.

Deluge (Zoho scripting), JavaScript, PHP, or Python.

Zoho Creator, Zoho Books, Zoho Analytics, and Zoho Flow is a strong

plus.

distribution, supply chain, or e-commerce environments preferred.

- Excellent problem-solving skills and the ability to translate business requirements into technical

solutions.

- Strong communication skills to work with both technical and non-technical stakeholders.

Preferred Skills

- Experience integrating Zoho with ERP systems, marketplaces (Shopify, Amazon), or accounting

software.

- Knowledge of REST APIs, OAuth, and webhooks.

- Familiarity with SQL and data modeling.

- Ability to manage projects independently and deliver on time.