TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.
A Brief Overview
The Workstation Specialist is responsible for supporting the workstation systems. This is an entry-level technical position responsible for supporting and maintaining end user technologies that support the organization. The Workstation Specialist provides an excellent experience in performing deskside services for our colleagues.
What You Will Do
- Provide 2nd level technical support by creating and/or resolving standard and escalated IT support cases. Assist with problem tickets, working towards root cause identification and remediation.
- Perform operating system, application software and firmware upgrades and patches for all physical and virtual workstation systems.
- Perform equipment inventory management supporting new hire onboarding, offboarding, and device refreshes.
- Execute the vulnerability management process and enforce security hardening policies.
- Provide on-site support for office moves and conferencing needs
- Performs other duties as assigned
- Complies with all policies and standards
- Own zero‑touch provisioning and imaging workflows (e.g., Autopilot for Windows, ADE/DEP for macOS), including asset tagging, inventory accuracy, and deprovisioning.
- Configuration Management & Packaging: Build/maintain endpoint configuration baselines and Win32/macOS packages; manage application updates and remediation scripts using Intune and/or SCCM; leverage Jamf for macOS where applicable.
- Patching & Compliance: Manage OS and application patching cadence (WSUS/Intune/SCCM/Jamf), track SLAs, and publish weekly compliance metrics; drive vulnerability remediation in partnership with Security.
- Security Hardening: Enforce full‑disk encryption (BitLocker/FileVault), device health checks, local firewall rules, application control (AppLocker/Defender), and Conditional Access posture; support EDR agent health (e.g., CrowdStrike).
- Identity & Access : Support Azure AD join/Entra ID, SSO integrations, and device compliance policies; troubleshoot device registration and Conditional Access outcomes.
- Governance & Documentation : Keep SOPs, standards, and technical docs current; contribute to audit artifacts for controls (SOX/ISO) and to change records (CAB)
Education Qualifications
- Associate's Degree IT-related field desired, or equivalent education and/or related work experience. preferred
Experience Qualifications
- Typically 2+ years preferred
Skills And Abilities
- Advanced verbal, written communication, customer service and analytical skills (Advanced proficiency)
- Proficient PC hardware troubleshooting skills (Intermediate proficiency)
- Exhibited proficiency in Apple Mac and Windows OS management (Intermediate proficiency)
- Basic Citrix administration and support skills (Intermediate proficiency)
- Basic Microsoft Office 365 and other standard software skills (Advanced proficiency)
- Basic Active Directory, Azure, InTune and JAMF device management skills (Intermediate proficiency)
- Basic Networking technologies skills understanding DHCP, DNS, TCP/IP protocols, and troubleshooting skills" (Intermediate proficiency)
Licenses and Certifications
- MCDST - Microsoft Certified Desktop Support Technician preferred
- CompTIA Certification preferred
Travel Requirements
Up to 10% local and national travel may be required.
Work Environment
- Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
- This position is 100% from office
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.
