Workshop Manager

Position Overview

We are seeking an experienced and dynamic Workshop Manager to lead operations at our Ashok Leyland Authorized Service Center. The ideal candidate will oversee all workshop activities, ensure exceptional service quality, and drive operational excellence while maintaining Ashok Leyland's high standards of customer satisfaction.

Key Responsibilities

Operations Management

• Oversee daily workshop operations and ensure smooth functioning of all service activities
• Manage workflow allocation and prioritize service jobs to optimize productivity and customer satisfaction
• Ensure compliance with Ashok Leyland's service standards, procedures, and quality guidelines
• Monitor and maintain workshop KPIs including turnaround time, first-time fix rate, and customer satisfaction scores
• Coordinate with parts department to ensure availability of genuine Ashok Leyland spare parts

Team Leadership & Development

• Lead, mentor, and develop a team of skilled technicians and service advisors
• Conduct regular training sessions on new Ashok Leyland technologies and service procedures
• Implement performance management systems and conduct regular performance reviews
• Foster a culture of continuous improvement and professional development
• Ensure proper staffing levels and manage work schedules effectively

Quality Assurance & Compliance

• Maintain adherence to Ashok Leyland's service quality standards and warranty procedures
• Implement and monitor quality control processes for all repair and maintenance work
• Ensure compliance with safety regulations and maintain a safe working environment
• Conduct regular audits and inspections of workshop operations
• Handle warranty claims and ensure proper documentation

Customer Service Excellence

• Ensure exceptional customer experience and maintain high customer satisfaction ratings
• Handle customer escalations and resolve service-related issues promptly
• Implement customer feedback mechanisms and drive service improvements
• Maintain transparent communication with customers regarding service progress and timelines

Financial Management

• Monitor workshop profitability and cost control measures
• Manage workshop budgets, including labor costs and operational expenses
• Optimize resource utilization to maximize efficiency and profitability
• Track and report on workshop performance metrics and financial indicators

Technical Expertise

• Provide technical guidance and support to technicians for complex repairs
• Stay updated with latest Ashok Leyland technologies, service bulletins, and technical updates
• Ensure proper diagnostic procedures and repair methodologies are followed
• Coordinate with Ashok Leyland technical support for complex technical issues

Required Qualifications

Education

• Diploma/Degree in Mechanical Engineering, Automotive Engineering, or related field
• Additional certifications in automotive service management preferred

Experience

• Minimum 5-7 years of experience in commercial vehicle service operations
• At least 3 years in a managerial role within automotive service industry
• Prior experience with Ashok Leyland or other commercial vehicle brands preferred
• Experience in authorized service center operations highly valued

Technical Skills

• In-depth knowledge of commercial vehicle systems (engine, transmission, electrical, hydraulics)
• Proficiency in diagnostic tools and service equipment
• Understanding of Ashok Leyland service procedures and warranty processes
• Knowledge of service management software and digital tools

Leadership & Management Skills

• Strong leadership and team management capabilities
• Excellent communication and interpersonal skills
• Problem-solving and decision-making abilities
• Customer service orientation with focus on satisfaction
• Ability to work under pressure and manage multiple priorities

Key Performance Indicators

• Workshop productivity and efficiency metrics
• Customer satisfaction scores and feedback ratings
• First-time fix rate and quality indicators
• Turnaround time for service jobs
• Workshop profitability and cost management
• Team performance and development metrics
• Compliance with Ashok Leyland standards

What We Offer

• Competitive salary package with performance incentives
• Comprehensive benefits including health insurance and retirement plans
• Ongoing training and professional development opportunities
• Career advancement opportunities within our service network
• Supportive work environment with modern facilities and equipment
• Recognition and rewards for outstanding performance

Work Environment

• Full-time position with workshop hours (typically 6 days a week)
• Modern, well-equipped service facility
• Collaborative team environment
• Occasional travel for training or corporate meetings may be required

Application Process

Interested candidates meeting the above criteria are invited to submit their detailed resume along with a cover letter highlighting their relevant experience and achievements in workshop management.

• We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates regardless of race, gender, age, religion, or background.