2567 Workforce Management Jobs - Page 27

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients About The Role - Grade Specific Entry and mid-Junior le...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR ROLE We are seeking a talented and driven Contract Manager to join our team. The ideal candidate will be responsible for collecting, analysing, and interpreting complex data sets to drive informed business decisions. You will work closely & Directly with the Client & cross-functional teams to i...

About The Role Role based in BSv organisation. Leveraging deepening to expert knowledge of Problem Resolution, The Problem Resolution Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. May temporarily back up or be the Team Lead and is the key Subject Matter Expert in the team to resolve operational issues that would be raised ...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities -Collaborate with project teams and client stakeholders to support project delivery.-Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.- Prior experience in supporting functional testing, integration testing and UAT preferred.- Assisting the customer with testing, understanding the solution and hand h...

Skill required: Supply Chain - Automotive Supply Chain Designation: Business Advisory Associate Qualifications: BE/Diploma in Automobile Years of Experience: 1 to 3 years What would you do? To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesTo maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify w...

Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Intermediate What would you do? In this role the incumbent will use their working knowledge and experience with the Employee Retirement Income Security Act of 1974 (ERISA), IRS/DOL/SEC regulations on qualified/non-qualified retirement plans, financial reporting, Form 5500 preparation, employee benefit plan audits, and retirement plan provisions as they complete their day to day activities.This role will have a dual focus based on the volumes and need of the business. Focus will be split betwee...

The Business Applications practice at RSM assists clients to strategize and implement the right solutions at the right time to help fulfill their missions. Our Workforce Solutions team provides consulting services to optimize and implement UKG Pro Workforce Management (Workforce Dimensions. We are a rapidly growing team seeking a qualified professional with a project management skillset. The selected individual will support the clients implementation as the Lead Consultant, responsible for discovery, requirements documentation, configuration, testing support and go-live of the clients WFM solution. An effective candidate must be a self-starter willing to work closely project leadership to ac...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : SAP Field Service Management, SAP Fieldglass Contingent Workforce Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with cross-functional teams to gather insights, analyzing user needs, and translating them into functional specifica...

Skill required: Contractor Exchange - Workforce Management (WFM) Designation: PPSM Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Key Competencies Customer service orientation ability to support suppliers and internal stakeholders effectively. Accountability ensuring tasks are completed within timelines. Collaboration working with multiple teams to resolve compliance gaps. Adaptability ability to work in a fast-paced, process-driven environment.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service mana...

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future.Design ...

We are looking for a Business Development Executive who has a basic understanding of technology and is eager to learn and grow in the field of business development. This role is ideal for someone looking to combine their interest in business and technology, while contributing to the company's growth and client success. Key Responsibilities: Lead Generation: Identify and qualify potential clients through research, outreach, and networking. Client Interaction: Communicate with clients to understand their business needs and propose suitable IT solutions. Market Research: Stay updated on market trends, competitors, and technological advancements to identify new opportunities. Presentations & Pro...

Key Responsibilities: 1. Supervision of Site Activities: o Overseeing the daily operations of construction activities, ensuring that all work is being carried out according to design specifications and safety standards. o Coordinating and managing labor forces, subcontractors, and material suppliers on-site. 2. Quality Control: o Ensuring that the construction work meets the required quality standards and compliance with local building codes and regulations. o Conducting inspections of the work to identify issues and ensuring corrective measures are taken. 3. Safety Management: o Promoting and enforcing safety protocols on-site, conducting safety inspections, and ensuring the team follows sa...

Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project. The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel. The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction. Responsibilities: Oversee overall service delivery management. Ensure adherence to Service Levels. Collaborate with client Service Delivery management personnel. Manage the compilation of metrics around open tickets, backlog, aging...

Role & responsibilities Candidate has minimum of 1 year experience, preferable in Workforce Management (WFM) or Resource Management (RM). The primary responsibility is to manage the RM tools and reporting. Candidate needs to act as primary liaison to the recruiting group on behalf of Resource Management. Perform Ad-hoc reporting request. Act as a change agent to stakeholders as the Resource Management group implements new processes and tools. Specifically, will focus on the tactical/transactional areas of our business. Critical skills required: Workable knowledge on MS Office tools. Able to share clear view on written and verbal communication. Good Analytical Skills & problem-solving skills....

Overall delivery management responsibility for all the software services delivery engagements (i.e. multiple projects and service offerings) for the client (account), with cross-functional, globally distributed team (typically 40 70 people). Responsible for the account realizing outcomes across delivery (quality and predictability), commercials (profitability/ gross margin), compliance (contractual, process and engineering) and engagement (customer satisfaction and people engagement). Co-owns account strategies and plans along with the account manager and the realization of identified account level goals and objectives. Establishes and implements effective program management and delivery gov...

Responsibilities: Analyze front office and back office volume projections; service metrics targets versus current performance trends on AHT, shrinkage (absenteeism and aux usage), attrition, occupancy, and service level to give recommendations on how to better maximize resources. Ensures that service level targets as well as other program/client targets are met through proper forecasting of workload Validate client forecasts and requirements for trends and compliance with contractual agreements. Serves as subject matter expert and WFM liaisons for specific programs and coordinates with Operations to ensure consistent business/operational goals Responsible for FTE forecasting in order to meet...

WFM RTA Analyst with International voice process experience.