757 Workforce Management Jobs - Page 27

Candidate should have minimum 4years of experience working as a Business Analyst.

Preferred Knowledge/Skills: Demonstrates extensive knowledge and/or a proven record of success in human resources/recruiting policies and practices, preferably within a professional services environment, including, but not limited to, the following areas: Deployment: Leveraging understanding of the practice to positively influence deployment/staffing decisions with the goal of balancing workload, optimizing utilization, promoting flexibility, and providing broad-based experiences and developmental opportunities while balancing firm and client needs; Making staffing decisions while considering individual development needs, career interests, and broad-based experiences utilizing analytical and presentation skills to provide key data in order to drive business decisions; Understanding and implementing Diversity strategy through all staffing and deployment decisions; Understanding of firm and business priorities to collaborate within the Deployment Consultant network, maximizing resource sharing and enabling the delivery of the firm to our clients through Line of Service (LoS) and xLoS staffing; Utilizing alternative talent pools including global workforces and third-party labor; Leveraging TalentLink (resourcing scheduling tool) as the single source of deployment and forecasting information; Leveraging tools from Onboarding teams to support assimilation of new hires and interns to the team/practice, reviewing initial client assignments and chargeability, with a heightened focus on diverse staff; Implementing the firms deployment strategy, leveraging tools and industry leading practices developed by the Deployment CoE, and other Centers of Excellence (CoEs) as applicable; and, Leveraging the knowledge of immigration and global deployment to navigate partners and engagement teams through these protocols to enable the staffing process, including cost impact of assignment. Require a combination of deployment and PMO/MIS backgrounds with strong reporting and dashboarding skills. Operations: Managing budget and executing workforce planning, forecasting, utilization, and workload balance for the assigned team; Promoting the understanding of firm economics and achieve retention, utilization, workload balance, diversity initiatives, and broad-base experience targets; Serving as a trusted advisor to partners/leaders focused on accelerating the development of our people; Collaborating with partners/leaders to identify issues and to develop and execute action plans across all areas of our people strategy including diversity, individual and team development, performance management, rewards and recognition, and workforce planning to address short and long term needs/skill gaps; Establishing and leveraging relationships with Talent Consultants (Human Capital counterpart) to positively impact our people experience; Formulating succession plan development and implementation with Talent Consultant to determine support needed if appropriate in preparation for Career Roundtable (CRT - annual performance process) in balance with deployment responsibilities; Understanding Human Capital metrics, sourcing, employee relations, strategies, goals and critical achievement targets; Liaising with Global Mobility teams to prepare for deployment of new short or long-term assignees coming to the US, repatriations back to home territories and identification of resources to supplement talent pool; Collaborating with the HR Shared Services Deployment Enablement Team to identify staff for instructor roles and validating that individuals are well positioned for the opportunity; Being able to independently make decisions and solve problems affecting assigned team; Leveraging Talent/Deployment Senior Associates to deliver services to the team; Coaching and development of seniors, including providing timely written and verbal feedback; and, Maintaining knowledge of current and emerging human capital technology trends and experience innovating with new human capital technology tools.

Job Responsibilities (Sr. Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue Required Candidate profile Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting Good communication skills (Role requires interaction with Sr. Leadership and customers) Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports Knowledge of IEX preferable Should have exposure to standard WFM tools Should be sound in his knowledge of IEX Should be able to think on the feet to make decisions related to steps which would impact business Candidate should be ready to work in a 24*7 and rotational shift environment Excellent communication. Designated as Manager (or) equal to it Should be from a BPO Background WFM vertical Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/ Location: Gurgaon Shifts: Rotational Contact Person- NIDHI RASTOGI 8630322833 share CV- nidhi.rastogi@igtsolutions.com

Job Title: MIS Associate Department: Operations / Reporting Location: Gurgaon, Work from office Job Type: Full-Time Reports To: MIS Manager / Operations Manager Job Summary: The MIS (Management Information System) Associate is responsible for compiling, analyzing, and presenting operational and performance data to support business decisions in a BPO environment. This role plays a critical part in ensuring data accuracy, report generation, and performance monitoring for internal teams and clients. Key Responsibilities: Generate and distribute daily, weekly, and monthly reports related to operations, productivity, and KPIs. Maintain and update dashboards to reflect real-time performance metrics. Analyze data to identify trends, anomalies, and improvement opportunities. Coordinate with team leads, managers, and clients to understand reporting needs. Automate recurring reports and optimize reporting processes using Excel, SQL, Power BI, or other tools. Ensure accuracy, consistency, and confidentiality of all reports and data. Perform data validation and clean-up as needed. Assist in preparing presentations and data summaries for review meetings. Support ad hoc data requests and operational analysis. Required Skills & Qualifications: Bachelor's degree in Computer Science, Statistics, Business Administration, or a related field. 13 years of experience in an MIS or reporting role, preferably in a BPO or call center environment. Strong knowledge of MS Excel (VLOOKUP, Pivot Tables, Macros). Experience with SQL and data visualization tools like Power BI or Tableau is an advantage. Good analytical and problem-solving skills. Attention to detail and high level of accuracy in data handling. Strong communication skills to liaise with cross-functional teams. Preferred Qualifications: Experience with CRM, WFM (Workforce Management), or dialer systems. Familiarity with SLA, AHT, FCR, CSAT, and other BPO metrics. Exposure to automation tools such as VBA, Power Automate, or RPA. Work Schedule: 24*7 Rotational Shift, Rotational week offs Work from office Contact Person: Nidhi Rastogi 8630322833 interested candidate share resume at nidhi.rastogi@igtsolutions.com

Key Responsibilities: Real-time monitoring of call volume, agent availability & queue lengths Adjusting agent activities based on live data Ensuring SLAs are met Root cause analysis & performance optimization Desired Candidate Profile 4-9 years of experience in Workforce Management or a related field. Advanced Excel skills with expertise in Pivot Tables, VLOOKUPs, HLOOKUPs, Macros etc. . Experience with WFM software such as Avaya or Nortel preferred but not mandatory.

Walk-in |TCS Chennai Hiring for Work Force Admin for India Domain Interview Date : May 17th, 2025, Saturday Interview Time : 10 AM onwards (Entry is closed at 12:30 PM) Venue : Tata Consultancy Services Ltd, MPH 1 & 2, First floor, Unit-3, IG3 Infra Limited SEZ (MAGNUM), Thoraipakkam, Chennai 600097, Tamil Nadu, India Name of the position : HR Workforce Administrator Role: BPS Team Member Location: Chennai, India Timing: Should be comfortable with flexible shift timings Academic Qualification : Bachelors Degree Preferred Experience and Competencies required : 2 - 6 years of experience in Indian Hire to Retire process. Job Description: Knowledge of HR Workforce Administration process. Employee eligibility requirements, understanding of HR process and tools Knowledge of Personal Employee Data Services, Policies and Tools Knowledge of Time & Attendance Leave Administration, Data management tools, and Pay practices. Knowledge of HR process administration Good Analytical Skills Experience in handling employee Hire to Retire Cycle The primary task is to process all HR activities that are handled accurately and timely. Mandatory Documents to carry: Hard Copy of Resume, One Copy Passport Size Photo, Original and 2 photocopies of PAN and Adhaar Card Mandatory Requirements (How to generate your EPCN) EPCN number is mandatory for eligibility of the interview. Follow the steps below to register and mention the EPCN number on your resume Step 1: Visit https://ibegin.tcs.com/iBegin/ Step 2: Click to login Step 3: Click New user (Register with us) Step 4: Select "BPO" in areas of interest and complete the registration.(Fill the details) Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX. Step 6: You will receive the EP number on your personal e-mail ID. Process-specific Responsibilities: Experience in Indian HR processes Experience of handling a wide range of diverse, sensitive, and confidential activities within a customer facing environment An understanding of Indian taxation An understanding of HR and Payroll system and calculations Technical Experience: MS Office tools (i.e. Excel, Word, Power point) Experience in HR and Payroll tool and Application tracking systems Mandatory Documents to carry: Hard Copy of Resume, One Copy Passport Size Photo, Original and 2 photocopies of PAN and Adhaar Card Mandatory Requirements (How to generate your EPCN) EPCN number is mandatory for eligibility of the interview. Follow the steps below to register and mention the EPCN number on your resume Step 1: Visit https://ibegin.tcs.com/iBegin/ Step 2: Click to login Step 3: Click New user (Register with us) Step 4: Select "BPO" in areas of interest and complete the registration.(Fill the details) Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX. Step 6: You will receive the EP number on your personal e-mail ID.

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Hyderabad Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Candidate should have 2+ yrs of experience in Planning and scheduling in a BPO Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Hyderabad Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Manager Reejo @ 9886360719 for more details.

Send your updated resume to Khushi@wissenpro.com Looking for a role in WFM Capacity Planning & Scheduling? Apply now and be part of our expert team! Role: Workforce Management (WFM) & Capacity Planning & Scheduling Professionals Working Days: 5 days/week Shifts: 24/7 or Rotational (Mostly Morning) Transport: One-way cab (role-dependent) Job Summary: We are seeking experienced professionals in Workforce Management (WFM), Real-Time Analytics (RTA), Forecasting, Capacity Planning, and Dialer Operations to join our team. Candidates will be responsible for scheduling, monitoring, forecasting, and optimizing workforce operations across various platforms like Avaya, Genesys, Cisco, Aspect, Verint, IEX , and data analytics tools like Python and R-Studio . Key Responsibilities: Real-Time & Intraday Management: Monitor and manage workforce operations to ensure optimal staffing levels and adherence to SLAs. Capacity Planning & Forecasting: Analyze historical data to forecast call volume, workforce needs, and business demands. Scheduling & Optimization: Create and manage agent schedules using WFM tools like IEX, Verint, Aspect, or Genesys Dialer . Performance Analysis: Generate reports, track KPIs, and provide insights to improve operational efficiency. Data Analytics & Automation: Utilize Python, R-Studio, and Advanced Excel to build forecasting models and automation. Process Improvement: Identify and implement strategies to enhance workforce planning and real-time monitoring. Key Skills & Qualifications: Experience: 1-4+ years in WFM, RTA, Forecasting, or Dialer Operations Technical Skills: CMS Avaya, Genesys, Cisco, Aspect, Verint, IEX, Advanced Excel Data Analytics: Forecasting techniques, R-Studio, Python (for data modeling) Workforce Planning: Scheduling, capacity planning, real-time tracking Problem-Solving: Strong analytical and decision-making skills Communication: Ability to work with multiple stakeholders and cross-functional teams Why Join Us? Competitive Salary Packages Growth Opportunities in Workforce Management & Analytics Exposure to Cutting-Edge WFM & Analytics Tools A Collaborative & Dynamic Work Environment

As a Resource Manager for Contractor & Partner Management, you will drive strategic workforce planning initiatives and optimize human capital resources across Professional Services. Working alongside HR and business segment Leadership, you'll enhance contractor and partner management, identify skill gaps, and ensure alignment between business needs and human capital capabilities. Your role will be crucial in building an efficient workforce that supports organizational objectives, overseeing partner management, guiding stakeholders through the TR procurement process, and implementing time management controls using Certinia and Fieldglass. Key responsibilities include workforce analytics, process improvements, compliance management, and providing strategic recommendations to business leaders. About the role: In this opportunity, as Client Resource Manager you will: Lead workforce planning initiatives to optimize contractor utilization and provide strategic guidance to business leaders on workforce planning and development Partner with HR and Leadership Teams to inform strategic hiring decisions based on skill gap analyses and business requirements Develop and implement contractor management processes, including recruitment, onboarding, and performance monitoring Collaborate with the training team to design, execute, and evaluate upskilling programs aligned with identified business needs Conduct workforce analytics to identify trends, opportunities, and areas for improvement in resource capabilities Create and maintain partnerships across business units and with external service providers, such as Fieldglass, to understand and address evolving workforce needs Develop comprehensive reporting on workforce metrics and provide strategic recommendations Drive process improvements in workforce management, resource optimization, and procurement processes to enhance efficiency and reduce cycle times Lead special projects related to human capital enhancement initiatives Establish and oversee partner performance metrics and service level agreements Implement and oversee time management controls across Certinia and Fieldglass platforms, ensuring accurate tracking and reporting for contractors and partners Develop and maintain policies and procedures for effective time management and procurement processes across systems Guide stakeholders through the TR procurement process for engaging contractors and partners Ensure compliance with procurement policies and procedures throughout the contractor and partner lifecycle About You: Youre a fit for the role of Client Resource Manager if your background includes: Bachelor's in HR, Business Administration, or related field; Master's preferred 5+ years in workforce planning, talent management, or related roles Strong knowledge of training and development Experience in contractor management and workforce optimization Proficient in data analysis and translating insights into actions Skilled in project management and leading multiple initiatives Excellent interpersonal and communication skills Ability to work independently and make strategic decisions Knowledge of HR best practices and workforce trends Familiarity with HRIS systems and workforce planning tools Strong business acumen aligning human capital with business goals Preferred experience in designing and implementing training programs Shift Timing: 6.00 pm to 3 AM (US Shift)

locationsBangalore,India time typeFull time posted onPosted 30+ Days Ago job requisition idR0000286876 Senior Specialist TCOM Guest Services Years of Experience Desired0-1 year About us Target is an iconic brand, a Fortune 50 company and one of Americas leading retailers... The Target Enterprise Services (TES) organization is close to the action when it comes to communicationwhether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Targets distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Targets bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers. Guest Services handles all guest inquiries, issues, reviews, and comments relating to Target.com orders and site issues. As a Senior Specialist in Guest Services, youll provide a branded experience with every contact by engaging the guest via Guest Services platform to deepen the relationship and drive loyalty and sales. Youll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. Youll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. Youll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. Youll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-media environment (e-mails, phone calls, chat, letters and other non-guest facing work types) and need to prioritize work accordingly, while working independently in a fast-paced service center environment. Job duties may change at any time due to business needs. About you Bachelors Degree from an Accredited University. Fresher or 1 year of previous customer service experience, preferably in Chat environment. Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style Excellent verbal and written communication skills, including listening and negotiating. Experience dealing with escalated guest complaints Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues Open to work in 24/7 shifts, preferably working in US time zones This description is intended as a guide only. The listed duties may be changed at the discretion of the incumbents supervisor.

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. About The Role :The Assoc Manager Global Integration Team leads a small team of Integration Consultants building scalable and repeatable technical solutions focused on the successful implementation of UKG customers and their ongoing integration needs. Through collaboration within different teams within Global Integration team, this role ensures integrations needed during the implementation process are addressed and resolved with a Customer First philosophy. The Assoc Manager is responsible for effectively deploying team resources to provide integrations in a timely and efficient manner, balancing the requirement for supportability with the customers need for customization. This individual will also be responsible for creating and sustaining a culture of highly engaged employees through the facilitation of development, continued learning, clear directions and expectations, and continued process improvement. Create and manage the strategy behind the development and deployment of integrations using Boomi/MuleSoft. Work with the team to design, develop and implement new interfaces between various 3rd party systems and Ultimate/Dimensions software, including the maintenance and improvement of existing interfaces. Document and own best practices for executing and maintaining all aspects of the Integration and enforce usage of standard processes and tools within the team. Drive continuous improvement initiatives within the team, resulting in increased productivity, high scalability, and a superior Customer Experience in assigned engagements. Provide reporting on productivity and performance, defect and escalation root causes and forecasting of deliverables assigned to the team Anticipate problems or situations that could affect the team or peers. Assess the potential impact of the work, develop and execute the best work solution. Manage escalated situations, establish appropriate remediation plans, and execute the plan to remedy the situation. Continually solicit feedback from team members, peers, and supervisors in an effort to find new or better ways to operate, improve efficiency, and/or develop themselves. Drive the business to continually improve processes and efficiencies. This includes practicing risk taking as well as creating an environment where employees take risks. Travel to Bangalore/international locations for team meetings, overall strategy planning and management level discussions.QualificationDemonstrated experience in managing direct reports (2-4 direct reports) including technical leadership, mentoring team members and being responsible for teams deliverables. Relevant experience on Work Force Management (WFM)/Human Capital Management (HCM) solutions. Strong analytical skills with the track record of driving change and process improvements. Demonstrated ability to adapt to new technologies and changing environments. Demonstrated leadership skills with the ability to work as part of a project team. Excellent written and verbal communication, with the ability to work with all levels of individuals in an organization. Bachelors degree with 9+ years of industry experience, and 2+ years of lead role. Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Roles & Responsibilities:-Collaborate with project teams and client stakeholders to support project delivery.-Perform maintenance and configuration activities for Kronos modules such as accruals and timekeepers.-Prior experience in supporting functional testing, integration testing and UAT preferred.-Assisting the customer with testing, understanding the solution and hand holding during handover of the system.-Mentor junior members. Professional & Technical Skills: -Minimum of 10 years of experience in Workforce Management domain is a must.-Minimum 3+ years of experience in Pro WFM.-Mandatory Experience in Migration from WFC to Pro WFM.-Hands on exp in using Navigator, Paragon Transfer Manger, Data Migration Tool.-Very good experience in Kronos with functional expertise in Timekeeping, Accruals, Basic Scheduler.-Must have knowledge on Business Structure Setup and Labor Category Setup in Pro WFM.-Must have knowledge on Tiles Setup and Display Profiles Setup in Pro WFM.-Must have Practical Experience/Exposure and knowledge in Boomi.-SQL Reporting and WIM Integration are an added advantage.-Good to have knowledge on Data Views Setup.-Knowledge on building custom reports using BIRT tool will be an added advantage.-Must have knowledge on managing CRT tables and integrations in Pro WFM.-Thrive in a team environment, while also possessing the ability to work independently.-Proven ability to work creatively and analytically in a problem-solving environment.-Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction. Additional Information:-Ready to work in Shifts. Qualification 15 years full time education

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? This role involves a deeper understanding of the Employee & Org Data Mgmt Process and leveraging expertise to solve specific problems pertaining to Workforce Management. The role includes managing and leading a team of employees, communicating company goals, safety practices, and deadlines to the team, motivating team members, assessing performance, and providing help to management, including hiring and training. The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members. Delivery & Client management:Ensure adherence to designed processes, understand existing metrics, liaise with the Service Management Team, plan and monitor volume allocation strategies, create and implement governance mechanisms, ensure service measures and outcomes are met, manage service issues and escalations, and develop and maintain excellent relationships with internal and external clients. Subject Matter Expertise / Training / Updates / Quality / Documentation:Acquire in-depth knowledge of Employee & Org data Mgmt Processes, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, and escalate issues when necessary. OE OPEX & Continuous Improvement:Liaise with the Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, and ensure process controls are followed. Collaboration:Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders. Team Management & Team Development:Recruit and onboard new team members, ensure the team is adequately staffed, manage and improve people performance, create a performance-driven culture, conduct regular training, engage with the team, perform talent reviews, develop subject matter experts, ensure succession planning, enhance team morale, and be the first point of contact for escalation and resolution. What are we looking for? Functional Competencies: Extensive experience in HR Processes, especially Employee Workforce Management, Leave and Exit Administration Strong MS Office and Excel skills Client Interfacing skills (Email & Phone) English language proficiency Proficient with Business Excellence Practices SAP SuccessFactors Desirable:HR Domain Certification, Knowledge and experience of Success Factors Employee Central ModuleExperience: Essentials:6 - 7 years of industry experience, 4+ years of Employee & Org data Mgmt Processes experience, 1+ years of team handling experience, experience working on HCM systems, client/stakeholder engagement in outsourcing environments Desirable:Working knowledge of Success Factors - Employee Life Cycle processes, new process transition, experience in HRO setup for multi-country supportSkills / Knowledge: Excellent interpersonal skills Strong customer orientation Resilience and ability to work under pressure Good organizational, prioritization, and multi-tasking skills Analytical and problem-solving skills High levels of confidentiality Focus on high data accuracy and attention to detail Ability to deal with customer complaints professionally Basic leadership and coaching skills Teamwork and collaboration Self-driven Flexibility to work in shifts Results/target-oriented Multi-cultural awareness Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for? Ready to learn Work in pressure Flexible Good communication skillWorkday and ServiceNow experience Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The purpose of this role is to manage a team to meet the required service performance metrics. Ensures the service line operations are efficient and effective. You will be responsible for managing a team or multiple teams where you will be responsible for performance evaluation, coaching, and mentoring of team members. We expect you to demonstrate the highest level of leadership and integrity.Oversee daily admin and operations to meet team goals.Track performance using metrics and audits.Improve team performance to align with company goals.Support business development through client visits and initiatives.Take part in team and company-wide projects.Monitor customer feedback via surveys and other tools.Address issues raised by clients or stakeholders.Drive continuous improvement in daily work.Suggest efficient and cost-effective work methods.Train the team on process updates and changes.Meet service targets as per SLA.Allocate work smartly for timely and accurate delivery.Ensure quality with strong internal controls.Review process metrics regularly.Boost productivity to use resources effectively.Implement governance to meet process standards.Use expertise to solve operational issues.Analyze change impacts and inform the team.Maintain updated process documents and flows.Join organizational initiatives like business excellence.Create realistic plans and schedules for tasks.Build strong relationships with clients and partners.Involve clients in solution development and feedback.Handle service issues and do root cause analysis.Solve complex problems independently.Conduct skip-level meetings to understand team concerns.Review team performance and offer career guidance.Identify training needs through talent reviews.Plan for key role backups and succession.Manage attrition and apply retention strategies.Drive team engagement with rewards and recognition.Align performance with company goals.Keep disaster recovery plans updated and tested.Maintain business excellence documentation.Ensure team is trained to meet contractual goals.Work with stakeholders to achieve targets.Follow company policies and procedures.Ensure proper staffing and skill alignment. What are we looking for? Functional Competencies: Extensive and demonstrable experience of HR Processes especially Employee workforce Management, Performance management, Leave and Exit Administration. Previous experience of working on HCM systems preferably cloud-based like Workday, SuccessFactors, Oracle, etc. Business Process Implementation. Working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) - Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, ability to comprehend and quickly learn client databases/menu-based systems and ability to present data in a comprehensible format. Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills, and good phone etiquette/technique. Proven track record of leading HR Operations team. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise/relevant content, smooth thought flow, and the ability to present more information in a short span of time/space sensibly. SAP SuccessFactors. Certification in SuccessFactors Employee Central Module. HR Domain Certification.Experience: Essentials:8+ years of HR Experience. 6+ years' experience in Employee & Org Data Management experience preferably on a Cloud ERP. Experience of working on HCM system. 4+ years of Client/stakeholder engagement in outsourcing environment and managing teams. Desirable:Working knowledge of SuccessFactors Employee Life Cycle Processes. New process transition.Skills / Knowledge: Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels. Self-driven. Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Basic leadership and coaching skills. Resilient and able to work under pressure. Good organizational, prioritization, and multi-tasking skills in order to deliver to deadlines. Continuous improvement mindset. Demonstrate high levels of confidentiality. Flexibility to work in shifts. Teamwork & collaboration. Excellent team management skills. Strong MS Office and Excel skills. Continuous improvement mindset & proficiency in Business Excellence Practices. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Description: Nirvasa Healthcare Pvt. Ltd. is looking for an experienced Real-Time Manager (RTM) to join our dynamic BPO team. The ideal candidate will have hands-on experience in real-time monitoring, workforce coordination, and shrinkage management. Key Responsibilities: Monitor real-time queue performance and agent adherence Manage schedule exceptions (SL/AL/breaks) and staffing requirements Coordinate with WFM and operations to maintain SLA and productivity Prepare and share performance dashboards and reports Proactively identify gaps and suggest improvements in real-time operations Key Skills: Real-Time Monitoring (RTM) Shrinkage Management (SL/AL) Workforce Management Tools Communication & Coordination BPO Operations Understanding Candidate Profile: Minimum 2 years of experience as an RTM in a BPO environment Strong analytical and decision-making skills Proficiency in Excel and WFM platforms/tools Contact Details: Send your resume to: saloni1.talwar@nirvasa.com Contact Number: 88519 49919

Job Description We are looking for an experienced Plant Human Resource Manager to manage HR operations for our plant workforce. This role is critical in driving frontline manpower hiring, training, and engagement, while ensuring data-driven HR governance on attendance, attrition, and other key HR metrics. Key Responsibilities Manpower Planning & Hiring : Ensure timely hiring of shopfloor employees (contractual & on-roll) in coordination with operations and manpower agencies. Training & Skill Development : Identify training needs, organize functional & behavioral training for shopfloor teams, and maintain skill matrices. Attendance & Leave Management : Track and manage attendance systems, resolve anomalies, and generate regular reports for compliance and productivity tracking. Attrition Management : Monitor shopfloor attrition trends, conduct exit interviews, and implement retention initiatives. MIS & HR Reporting : Prepare daily/weekly/monthly HR dashboards, reports, and analytics related to headcount, absenteeism, productivity, and hiring. Contract Labor Management : Ensure adherence to labor laws and compliance by vendors; support audits and documentation. Employee Engagement & Grievance Handling : Build connect with blue-collar workforce, address grievances, and promote a positive work culture on the shopfloor. Policy Implementation : Ensure communication and adherence to HR policies and procedures at plant level. Candidate Profile 10 to 15 years of experience in plant HR roles with focus on shopfloor HR operations. Hands-on experience in blue-collar hiring , attendance systems, labor compliance, and employee engagement. Strong skills in data handling, HR MIS, and Excel-based reporting. Knowledge of labor laws, contract labor regulations, and compliance requirements. Excellent interpersonal, stakeholder management, and communication skills. Ability to work in a fast-paced, dynamic manufacturing environment.

Transport Executive Work Dynamics What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order? If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Duties & Responsibilities Manages multiple feedback mechanisms to monitor both customer satisfaction as well as supplier performance. Regular updates to senior business leaders & GRE leadership on operation performance. Management of 3rd Party Vendors Responsible for the on-going partnerships, along with rigorous management of vendor performance to deliver high quality of transport services to the employee population. Additionally, monitoring and negotiating spend, service level adherence etc. Manages multiple feedback mechanisms to monitor both customer satisfaction as well as supplier performance. Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms and expected quality / safety standards Responsible for providing a continuous improvement review and development of initiatives to improve service Analysis of customer feedback relating to services and take action to improve experience Undertake regular performance review meetings with the Supplier Participate in vendor selection, contract monitoring and vendor management Formulating guidelines, operating procedures and strengthen control on operation Ensuring backup / contingency plans for key services / resources Coordinate with business partners including Procurement Services, HR, General Counsel (legal), Finance and Security Leading a team and developing people to exceed expectations Identifying areas for continuous improvement, developing, aligning, and implementing such strategies Benchmarking the services with industry Ensuring Statutory Compliance with zero tolerance Ability to improve safety of employees during travel Take initiative to improve employees experience Good knowledge about e-TMS system and Transport Apps, implementation of new technology tool to improve efficiency and service delivery Stepping up for leader in his absence Control on costs and ability to make the transport function efficient and effective as per industry benchmark. Work closely with all Site Transport Managers on opportunities for optimisation and Cost save Managing a broad range of stakeholders across different business verticals. Present MI on operational summary and costs to Senior Management team as per the time frame. Sharing measurable metrics along with action plan with GRE leadership Supports budget planning, financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels.

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Workforce Analytics Problem-solving skills Ability to work well in a team Prioritization of workload Strong analytical skills Scheduling/Real time Management Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Reporting to the Manager, Pension and Benefits, this position focuses on the support and administration of various leave of absences and time off plans. The role will have an emphasis on disability administration for over 190,000 colleagues across all divisions of LCL. Investigate inquiries and provide timely resolution in a professional and confidential manner Liaise with external providers (i.e. carriers, third party administrators) and internal providers (HR/LR, Medical Services Group, Management, etc.) for resolution of issues and claims Liaise with HR and Store Management on leave of absence and time off policies and procedures Facilitate applicable leave of absence training as required Provide coaching to bookkeepers/Store Management/colleagues on leave of absence procedures and time off policiesDisability Administration Responsible for the day to day administration of weekly indemnity/short term disability, including eligibility, new claims, completion of the Employer Statement, follow-ups, information changes, etc. Responsible for the day to day administration of long term disability benefits, including eligibility, information changes, etc. Responsible for ensuring legislative/contractual/collective agreement compliance in daily administrative processing Work with colleague and HR to highlight and resolve payroll/claims payment issuesEmployment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees. What are we looking for? Customer Communications Customer Support Operations Adaptable and flexible Problem-solving skills Written and verbal communication Agility for quick learning Consistent track record of influencing and driving business improvement decisions. Experienced people leader and coach. Ability to juggle multiple conflicting priorities and objectives, while adhering to strict timelines and maintaining a positive demeanor Critical thinking ability, analytical mindset and professional judgement Professionalism, integrity, and respect for confidentiality Can work in a fast-paced work environment Excellent communication skills & the ability to work at all levels of an organization Absenteeism Management Process Design Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Take a lead role in ensuring that department objectives and initiatives are completed Act as a leader, modeling and supporting the team through coaching the corporate core values; communicating company guidelines, practices and procedures and ensuring compliance Assist in employee development through coaching and following up on the development of their team's technical competencies Continuously monitor, recommend and implement process improvement initiatives to increases effectiveness and productivity of department Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans Work closely with internal customers and external vendors Some travel may be required Various other duties as requiredcandidates with Compensation & Benefits experienceThe Compensation Administration Process Design team is focused on designing processes for performing salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plan. What are we looking for? Customer Support Operations Customer Communications Adaptable and flexible Written and verbal communication Problem-solving skills Agility for quick learning Certifications in business analysis, quality assurance analysis, process analysis and/or organizational change management are considered assets Proven leadership experience (teams or projects) Proven record of success with leading process improvement and automation initiatives Proven customer relations experience Excellent communication skills Flexibility to work independently or collaborate with a team Proficient with MS-Office software, with high proficiency with Microsoft Excel Voluntary Benefits Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? This Role involves deeper understanding of the Employee & Org Data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members. Extensive and demonstrable experience of HR Processes especially Employee workforce Mangement, Leave and Exit Administration Clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Business Process Implementation Strong MS Office and Excel skills Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly Proficient with Business Excellence PracticesCollaboration Participates in various internal or client initiatives related to process. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Work collaboratively with all internal & third-party stakeholders to achieve business goals.Team Management & Team Development Recruit & on-board new team members Ensure that the team is adequately staffed and resources have the right skills required for the job. Liaise with leadership, recruitment and IJP Teams on staffing requirements. Providing team members with a clear sense of direction and understanding of their responsibilities Manage and improve people performance and align them with organizational goals and objectives What are we looking for? Work on defined complex cases and perform minimum quality checks to note health of the process Escalate issues and seek advice when faced with complex issues/problems. Actively participate in all process related business meeting in-person or virtually through conference calls and ensure action and documentation of issues and agreements. Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.OE OPEX & Continuous Improvement Liaise with Business Excellence team as required to drive Operational Excellence within Team and support OE Focal. Identifies & implements improvement/innovative ideas which can reduce time/cost, improved accuracy, enhance controls, increase customer experience or create value for client Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date. Ensure process controls are put in place & followed; Develop & maintain an excellent relationship with internal and external clients and / or business partners to ensure achievement of business goals Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with BCM Team and Local IT to ensure testing periodically. Subject Matter expertise / Training/Updates/ Quality/ documentation In-depth understanding of Employee & Org data Mgmt Processes ( New hire, exit, Job changes etc) Processes to meet Business requirements (e.g., timelines, quality, and costs) Acquires in depth knowledge, as required & support in Knowledge Transfer of any process Must read, understand & analyze client process as per the business rules. Should become a process expert within first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team members and resolve issues. Communicate, train & implement relevant process knowledge change/updates to the team Ensure all process documentation / work instructions are maintained timely, validated with process updates per current process flows to ensure compliance with documentation requirements. Work on robust internal quality controls to meet accuracy levels. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problemsYour day to day interactions are with peers within AccentureYou are likely to have some interaction with clients and/or Accenture managementYou will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments.Decisions that are made by you impact your own work and may impact the work of othersIn this role you would be an individual contributor and/or oversee a small work effort and/or teamPlease note that this role may require you to work in rotational shiftsProcess Support :Read, understand and analyze client process as per the business rules as a subject matter expert.Execute the process accurately and timely as a hands-on processor.Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems.Pay close attention to quality of written and verbal English skills within Team.Creates a logical plan, realistic estimates and schedule for an activity or project segment.Ensure LWIs are followed and updated regularly and train the team members on process updates.Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.Participates in various internal or client initiatives related to Process.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support :Plan proper allocation of work.Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.To be available on the floor through the day to resolve process related issues.Participate in Team building activities & Organizational initiatives.Complete training need analysis for the team on timely manner through quality reports and knowledge tests.Follow the Quality Check and Audit mechanism within process to ensure delivery on SLAs.Ensure and maintain the security and confidentiality of client data. Qualifications Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Ability to work with minimal supervision and support Operational requirements and objectives.Ability to adapt to workload and multitask with attention to detail in a dynamic environment.Proficient in Verint WFM tool Roles and Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled. Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality. Manage internal and external audit with processes and controls in place. Conduct monthly coaching and performance feedback to their direct reports You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Strong technical documentation , arithmetic , analytical, problem solving and presentation skills. Proven experience consulting with all levels of management, peers, and teams.Proven leadership skills in coaching, mentoring and training WFM teams.Effectively manage relationships with senior management, clients and own teams, to the highest level of integrity and professionalism. This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.Develop programs/modules/projects or other initiatives for WFM Team's development and efficiencyServe as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.Proficient in Verint Tool Roles and Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time managementThis position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments. This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.Manages internal and external audit with processes and controls. Responsible for the development of resources under his/her span Qualifications Any Graduation