3598 Workforce Management Jobs - Page 27

What you will do In this vital role you will be part of Amgens HR Integration Product Team, working closely with business collaborators, product owners, business analysts, developers, and testers to detail product requirements such as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans. This role will be pivotal in developing, testing, deploying, and supporting integration solutions using the MuleSoft Anypoint Platform and other technologies. This role will involve active participation in new integration projects and providing operational support for existing APIs and integrations. This role will support continuous improvements and au...

What you will do The Senior Associate, External Workforce is responsible for managing Amgens External Workforce Program in partnership with Master Service Providers (MSPs), ensuring adherence to internal policies and local labor and tax regulations. The role includes supporting the Vendor Management System (VMS) and driving initiatives to improve workforce operations and compliance. This individual will act as a key liaison between internal stakeholders and external partners, supporting global projects that enhance workforce engagement and program effectiveness. Key Responsibilities Include: Serve as a compliance gatekeeper for the External Workforce Policy. Oversee day-to-day MSP operations...

8+ years of WFM experience - Will lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions. - Will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels. - As a Workforce Manager, you will coordinate with key stakeholders to provide relevant da...

- As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs - Min of 8+ years of experience in WFM department - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) - Strong quantitative/analytical skills.

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Digital Success Manager, you will play a crucial role in driving customer satisfaction, retention, engagement with Operations, and revenue growth. Responsibilities: Serve as the primary point of contact for our customers, building strong relationships and understanding their business objectives, challenges, and requirements. Colla...

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Digital Success Manager, you will play a crucial role in driving customer satisfaction, retention, engagement with Operations, and revenue growth. Responsibilities: Serve as the primary point of contact for our customers, building strong relationships and understanding their business objectives, challenges, and requirements. Colla...

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Digital Success Manager, you will play a crucial role in driving customer satisfaction, retention, engagement with Operations, and revenue growth. Responsibilities: Serve as the primary point of contact for our customers, building strong relationships and understanding their business objectives, challenges, and requirements. Colla...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

Roles and Responsibility Analyze real-time data to identify trends and patterns, providing insights to stakeholders. Develop and maintain databases and systems to track and analyze key performance indicators. Collaborate with cross-functional teams to implement process improvements and optimize business operations. Identify and mitigate risks associated with real-time analysis, ensuring data accuracy and integrity. Develop and deliver reports to senior management, highlighting key findings and recommendations. Stay up-to-date with industry trends and best practices in real-time analysis, applying this knowledge to improve processes. Job Requirements Strong analytical and problem-solving skil...

Roles and Responsibility Analyze real-time data to identify trends and patterns, providing insights to stakeholders. Develop and maintain databases and systems to track and analyze key performance indicators. Collaborate with cross-functional teams to implement process improvements and optimize business operations. Identify and mitigate risks associated with real-time analysis, ensuring data accuracy and integrity. Develop and deliver reports to senior management, highlighting key findings and recommendations. Stay up-to-date with industry trends and best practices in real-time analysis, applying this knowledge to improve processes. Job Requirements Strong analytical and problem-solving skil...

8+ years of WFM experience - Will lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions. - Will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels. - As a Workforce Manager, you will coordinate with key stakeholders to provide relevant da...

- As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs - Min of 8+ years of experience in WFM department - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) - Strong quantitative/analytical skills.

8+ years of WFM experience - Will lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions. - Will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels. - As a Workforce Manager, you will coordinate with key stakeholders to provide relevant da...

- As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs - Min of 8+ years of experience in WFM department - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) - Strong quantitative/analytical skills.

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Cash Applications, The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard cash application transactions and customer account clearing activities in accordance with cash a...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Manager- WFM Min 8+yrs exp in WFM role Scheduler,capacity planning,forecasting us shifts,5 days Virtual interview Call or whatapp- Garima-8383973628 Garimaimaginators@gmail.com

Workforce Services Senior Analyst (Demand Planning) Forecasting & Analytics | 12 Yrs Exp | Excel, Predictive Analytics, WFM Tools Role: Workforce Services Senior Analyst (Demand Planning) Experience: 12 Years Location: [Add location or mention Remote if applicable] Employment Type: Full-time Overview: We are seeking a Workforce Services Senior Analyst (Demand Planning) who will be responsible for developing and managing accurate mid to short-term forecasting models. The ideal candidate will have hands-on experience in forecasting, workforce planning, data analysis, and capacity modeling within a contact center or service operations environment. Key Responsibilities: Generate and update mid-t...

What you will do The Staff Relations Manager will report to the Senior Manager Staff Relations. In this vital role you will partner closely with Senior Manager Staff Relations, managers, Compliance, and team members in HR to protect Amgen values, investigate suspected violations of HR policy, and provide practical advice and direction on misconduct, counseling, terminations, and performance management. Key Responsibilities Include: Independently conduct internal HR investigations, determine findings, and prepare all required documentation. Identify relevant investigation issues, potential evidence, and investigative actions. Plan, schedule and conduct effective interviews of complainants, su...

As a skilled Kronos Workforce Management (WFM) Specialist with 4+ years of experience, your role involves implementing, configuring, and supporting Kronos WFM solutions to optimize workforce management processes. Key Responsibilities: - Implement and configure Kronos WFM solutions to meet business requirements - Develop and maintain schedules, forecasts, and reports using Kronos WFM - Analyze workforce data to identify trends and opportunities for improvement - Provide training and support to end-users on Kronos WFM functionality - Troubleshoot technical issues and resolve problems in a timely manner - Collaborate with stakeholders to identify and implement process improvements - Develop and...

The Local Marketing Support Team is responsible for overseeing Brandmuscle's support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels. A Sr Manager, Local Marketing Support is responsible for the overall success of a company's customer service department. They will be comfortable working directly with corporate stakeholders and individual franchisees and dealers, and will have a passion for effective, results-oriented support. This position will also provide on-site coaching and training to ...