Job
Description
Job Title: MIS Associate Department: Operations / Reporting Location: Gurgaon, Work from office Job Type: Full-Time Reports To: MIS Manager / Operations Manager Job Summary: The MIS (Management Information System) Associate is responsible for compiling, analyzing, and presenting operational and performance data to support business decisions in a BPO environment. This role plays a critical part in ensuring data accuracy, report generation, and performance monitoring for internal teams and clients. Key Responsibilities: Generate and distribute daily, weekly, and monthly reports related to operations, productivity, and KPIs. Maintain and update dashboards to reflect real-time performance metrics. Analyze data to identify trends, anomalies, and improvement opportunities. Coordinate with team leads, managers, and clients to understand reporting needs. Automate recurring reports and optimize reporting processes using Excel, SQL, Power BI, or other tools. Ensure accuracy, consistency, and confidentiality of all reports and data. Perform data validation and clean-up as needed. Assist in preparing presentations and data summaries for review meetings. Support ad hoc data requests and operational analysis. Required Skills & Qualifications: Bachelor's degree in Computer Science, Statistics, Business Administration, or a related field. 13 years of experience in an MIS or reporting role, preferably in a BPO or call center environment. Strong knowledge of MS Excel (VLOOKUP, Pivot Tables, Macros). Experience with SQL and data visualization tools like Power BI or Tableau is an advantage. Good analytical and problem-solving skills. Attention to detail and high level of accuracy in data handling. Strong communication skills to liaise with cross-functional teams. Preferred Qualifications: Experience with CRM, WFM (Workforce Management), or dialer systems. Familiarity with SLA, AHT, FCR, CSAT, and other BPO metrics. Exposure to automation tools such as VBA, Power Automate, or RPA. Work Schedule: 24*7 Rotational Shift, Rotational week offs Work from office Contact Person: Nidhi Rastogi 8630322833 interested candidate share resume at nidhi.rastogi@igtsolutions.com
