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2.0 - 6.0 years
1 - 4 Lacs
Gurgaon/Gurugram
Work from Office
Job Title: MIS Associate Department: Operations / Reporting Location: Gurgaon, Work from office Job Type: Full-Time Reports To: MIS Manager / Operations Manager Job Summary: The MIS (Management Information System) Associate is responsible for compiling, analyzing, and presenting operational and performance data to support business decisions in a BPO environment. This role plays a critical part in ensuring data accuracy, report generation, and performance monitoring for internal teams and clients. Key Responsibilities: Generate and distribute daily, weekly, and monthly reports related to operations, productivity, and KPIs. Maintain and update dashboards to reflect real-time performance metrics. Analyze data to identify trends, anomalies, and improvement opportunities. Coordinate with team leads, managers, and clients to understand reporting needs. Automate recurring reports and optimize reporting processes using Excel, SQL, Power BI, or other tools. Ensure accuracy, consistency, and confidentiality of all reports and data. Perform data validation and clean-up as needed. Assist in preparing presentations and data summaries for review meetings. Support ad hoc data requests and operational analysis. Required Skills & Qualifications: Bachelor's degree in Computer Science, Statistics, Business Administration, or a related field. 1- 3 years of experience in an MIS or reporting role, preferably in a BPO or call center environment. Strong knowledge of MS Excel (VLOOKUP, Pivot Tables, Macros). Experience with SQL and data visualization tools like Power BI or Tableau is an advantage. Good analytical and problem-solving skills. Attention to detail and high level of accuracy in data handling. Strong communication skills to liaise with cross-functional teams. Preferred Qualifications: Experience with CRM, WFM (Workforce Management), or dialer systems. Familiarity with SLA, AHT, FCR, CSAT, and other BPO metrics. Exposure to automation tools such as VBA, Power Automate, or RPA. Work Schedule: 24*7 Rotational Shift, Rotational week offs Work from office Contact Person: Nidhi Rastogi 8630322833 interested candidate share resume at nidhi.rastogi@igtsolutions.com
Posted 5 days ago
1.0 - 6.0 years
1 - 5 Lacs
Pune
Work from Office
Greetings from Capita!!! We are hiring for Executive - Automation (Excel and VBA) Education: Any Graduate Experience Required: Minimum 1 year of experience in VBA Skillsets and Knowledge: Should have good VBA knowledge. Good Communication Skill Should be ok for Invoice Processing and Billing Kindly share CV on Chaitanya.deshmukh2@capita.com or Walkin to Magarpatta office, Pune
Posted 1 week ago
0.0 - 4.0 years
2 - 4 Lacs
Pune
Work from Office
Looking for a VBA Developer to automate Excel tasks, create dashboards, and streamline reports. Location: Pune. Full-time, Mon-Sat, 10:30 AM6:30 PM. Salary: 2.4–3 LPA. Apply now to work on automation projects and grow with us! Health insurance Annual bonus
Posted 1 week ago
2.0 - 6.0 years
3 - 8 Lacs
Gurugram
Work from Office
Role & responsibilities Data officer would primarily support India/Sri Lanka Sales Reporting automation and cadence. Primary responsibility would include ownership, maintenance, and enhancement of fixed number of reports/ trackers as assigned by manager. The role will benefit from a level of autonomy with regards to technical developments (constrained by organisation IT resources) and will implement these technical developments according to priorities and product specifications defined by his/her principals and line manager or project team • Accountability Absolute respect of data privacy and confidentiality Responsible for delivering data solutions as per agreed timelines Responsibility for report timely availability, stability, and performance • Required Skills and Knowledge Python developer Strong ETL and data extraction skills Advanced Excel skills with VBA knowledge Strong Power Query Automation Experience with data transformation tools and technology Understands sensitivity and security questions around data • Preferred Skills [not mandatory] Skills with data visualization tools like Microsoft PowerBI Strong Azure SQL , Data Factory and Storage skills, ability to perform effective querying involving multiple tables and sub-queries • Education qualifications and Relevant experience Bachelors or masters in computer science/MCA/B-Tech OR equivalent 2-3 years of relevant experience in handling large data & MIS Experience with Python Interested ones share resume on dhanashree.chitre@weareams.com
Posted 2 weeks ago
1.0 - 6.0 years
1 - 5 Lacs
Pune
Work from Office
Greetings from Capita!!! We are hiring for Executive - Automation (Excel and VBA) Education: Any Graduate Experience Required: Minimum 1 year of experience in VBA Skillsets and Knowledge: Should have good VBA knowledge. Good Communication Skill Should be ok for Invoice Processing and Billing Kindly share CV on Chaitanya.deshmukh2@capita.com or Walkin to Magarpatta office, Pune
Posted 3 weeks ago
4.0 - 9.0 years
15 - 30 Lacs
Gurugram
Remote
Job Summary: We are seeking a highly skilled and proactive Business Analyst with 46 years of experience in process automation and internal tools development. The ideal candidate will have strong expertise in Excel Macros (VBA), Power Automate, and Power BI, and will be responsible for identifying automation opportunities, documenting requirements, and supporting the delivery of efficient, scalable solutions to streamline business processes. Key Responsibilities: Collaborate with stakeholders to understand business objectives, pain points, and automation opportunities. Elicit, analyze, and document detailed business and technical requirements related to process automation. Identify areas of inefficiency, risk, or redundancy in current workflows and recommend optimization strategies. Design and support automation solutions using Excel Macros, Power Automate, and Power BI. Work with development and automation teams to implement and test automation workflows. Define and maintain process documentation, including functional/non-functional requirements, process flows, and user stories. Act as a liaison between business users and technical teams to ensure alignment on deliverables. Use data and process metrics to identify trends and performance gaps. Investigate and resolve issues identified through user feedback or automation dashboards. Propose enhancements to improve usability, performance, or integration of existing tools. Support continuous improvement initiatives with predictive and preventive automation strategies. Maintain a prioritized backlog of automation and enhancement requests. Assist in user training, documentation, and change management during tool rollouts and updates. Qualifications & Skills: Bachelors degree in Business Administration, Computer Science, Information Systems, or a related field. 4–6 years of experience as a Business Analyst, focusing on business process automation and internal tools. Hands-on experience with: Excel Macros (VBA) Power Automate (Flows) Power BI Strong analytical, problem-solving, and process modeling skills. Proficient in gathering and documenting business/functional requirements and coordinating UAT. Familiar with SDLC and Agile/Scrum methodologies. Excellent communication, stakeholder management, and collaboration skills. Ability to handle multiple tasks and changing priorities in a fast-paced environment. Experience working on enhancement, support, and implementation of automation tools. Benefits: Competitive salary and performance-based incentives Learning & development opportunities Flexible work environment Health insurance and other standard benefits
Posted 3 weeks ago
1.0 - 6.0 years
1 - 5 Lacs
Pune
Work from Office
Greetings from Capita!!! We are hiring for Executive - Automation (Excel and VBA) Education: Any Graduate Experience Required: Minimum 1 year of experience in VBA Skillsets and Knowledge: Should have good VBA knowledge. Good Communication Skill Should be ok for Invoice Processing and Billing Kindly share CV on Chaitanya.deshmukh2@capita.com or Walkin to Magarpatta office, Pune
Posted 3 weeks ago
1.0 - 5.0 years
0 - 2 Lacs
Bengaluru
Hybrid
Excel Macro and VBA specialist
Posted 1 month ago
1.0 - 2.0 years
3 - 4 Lacs
Hyderabad
Hybrid
Workforce Operations Analyst I at NUKG Business Solutions - Hyderabad, Telangana NUKG ( www.nukg.com ) is a Business, Process & Technology consulting company with niche expertise in the area of US Benefits Administration and Data Management. NUKG's headquarters are based in NJ, USA and the Global Delivery Center is based in Hyderabad, India. JOB SUMMARY The Workforce Operations Analyst I will be responsible for monitoring the intraday workforce process to optimize service level performance and resource utilization. The analyst will seek and identify opportunities for offering real time insight, reporting and management of resources to best meet required SLAs, while also maintaining relationships with Service Center, BPSS, Client Operations Teams and Client Admin Teams. ESSENTIAL DUTIES AND RESPONSIBILITIES • Monitors appropriate staffing allocation and availability of Service Center staff in order to achieve service level objectives • Monitors teams to ensure optimal staffing levels and partners with the Team Manager and WFM team to ensure adequate staffing is maintained • Helps execute volume contingency action plans as deemed necessary and appropriate • Assists in running reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals • Participates in real-time discussions with necessary stakeholders • Processes daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests • Ensures that all reports originating from the department are accurate and reliable • Assists with the integration and implementation of new Service Center technologies • Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position NONESSENTIAL DUTIES AND RESPONSIBILITIES • Workforce Operations Analyst I may be required to step in to assist with troubleshooting CSR technical issues when the need arises. REQUIRED SKILLS AND ABILITIES • Must demonstrate a strong customer service focus with previous inbound call center experience preferred • Must be available to work an 8 hour shift anytime between 5:30pm 8:30am IST, Monday through Friday • Self-starter with excellent organizational and time management skills • Excellent listening and probing skills • Effective verbal and written communication skills Strong attention to detail and accuracy • Excellent attendance and punctuality are essential • Ability to be flexible and work under pressure to meet strict deadlines in a team environment • Strong interpersonal skills suitable for interacting with various departments • Excellent problem-solving and analytical skills; proven ability to research, follow up, and resolve complex issues • Ability to manage multiple projects • Ability to carry out assigned projects to their completion; ability to establish and maintain effective working relationships with co-workers, customers, and vendors; ability to maintain confidential and sensitive information; ability to understand and follow instructions • Intermediate proficiency with MS Excel and other call delivery technology preferred KNOWLEDGE, EXPERIENCE AND/OR EDUCATION • Associates degree or higher education preferred but not required o In lieu of Associates degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field o Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered • 1-3 years experience preferred; in a call center setting preferred • 1-2 years Workforce Management experience preferred
Posted 1 month ago
4.0 - 8.0 years
3 - 6 Lacs
Chennai
Work from Office
MIS Reporting Engineer Experience Required: 4 to 6 Years Location: Chennai Shift Timings: 7AM - 4PM or 6AM - 3 PM Position Overview: We are seeking a highly skilled MIS and Reporting Manager to join our team. This role is pivotal in managing data systems, generating insightful reports, and supporting decision-making through analytics and visualization. The ideal candidate will possess a strong command of advanced Excel, Power BI, and automation tools, with prior experience working in customer-facing roles for global clients. Key Responsibilities: 1. Data Management Maintainand manage databases to ensure data accuracy, consistency, and security. Develop and enforce data quality assurance practices, including data validation and cleansing. Manage SharePoint content and structure related to reporting data. 2. Reporting Generate routine and ad-hoc reports to monitor key performance indicators (KPIs) and business metrics. Prepareweekly and monthly billing reports. Designand automate reporting processes for efficiency and consistency. 3. Data Analysis Analysedata trends to uncover insights and support business optimization. Conductroot cause analyses to investigate data discrepancies or anomalies. 4. Data Visualization Createimpactful and user-friendly dashboards and visual reports using tools such asPower BI, Excel, and PowerPoint. Customizedashboards to meet various stakeholder requirements. Developexecutive-level PowerPoint presentations to convey insights. 5. Stakeholder Communication Collaboratewith cross-functional teams to gather requirements and ensure alignment withbusiness objectives. Presentinsights and recommendations clearly to senior stakeholders anddecision-makers. 6. Process Improvement Continuouslyenhance reporting and data processes to improve accuracy and efficiency. Proactivelyidentify gaps and recommend solutions for data collection and analysisworkflows. 7. Automation Identify manual Excel-based tasks within the Operations team and automate them usingVBA. Leverage Power Automate for workflow automation where applicable. Requirements : Bachelor s degree in computer science, Business Administration, or a related field. 3+years of experience as a Data Analyst or MIS Specialist handling high volumes of data. Strong expertise in Advanced Excel and Excel VBA (minimum 3 years). Proficiency in Power BI (minimum 3 years). Hands-on experience in Power Automate and professional PowerPoint presentations. Excellent analytical skills with the ability to translate complex data into actionable insights. Exceptional communication and stakeholder engagement skills. High attention to detail and commitment to data integrity. Ability to manage multiple priorities in a fast-paced, dynamic environment. Flexibility to work in morning shift timings. Mandatory Skills: Advanced Excel Excel VBA Power BI PowerPoint Power Automate
Posted 1 month ago
1.0 - 6.0 years
2 - 5 Lacs
Noida
Work from Office
Role & responsibilities Data Analysis and Insights Generation: Lead data analysis initiatives to extract insights from large datasets and identify trends, patterns, and opportunities for process optimization, cost reduction, and revenue enhancement. Utilize advanced analytics techniques and tools to uncover actionable insights that drive business value. Performance Monitoring and Reporting: Develop and maintain dashboards, KPIs, and performance metrics to monitor key business indicators and track operational performance against targets. Generate regular reports and presentations to communicate findings and recommendations to stakeholders, including senior management and clients. Client Engagement and Relationship Management: Collaborate closely with clients to understand their business objectives, requirements, and challenges. Provide strategic insights and recommendations to support client decision-making and address their evolving needs. Build and maintain strong relationships with client stakeholders through effective communication and delivery of value-added analytics solutions. Process Improvement and Innovation: Identify opportunities for process improvement and innovation through data analysis and continuous evaluation of operational workflows. Partner with cross-functional teams to implement solutions that drive efficiency, quality, and scalability in service delivery processes. Team Leadership and Mentoring: Provide leadership and guidance to a team of analytics professionals, including analysts and data scientists. Mentor team members, foster a culture of learning and development, and empower them to excel in their roles. Set clear goals and expectations, conduct performance evaluations, and identify opportunities for skill enhancement and career growth. Risk Management and Compliance: Ensure compliance with data privacy regulations, security protocols, and industry standards in all analytics activities. Proactively identify and mitigate risks associated with data management, analysis, and reporting to safeguard business interests and maintain client trust. Preferred Candidate Profile Bachelors degree in business administration, Statistics, Mathematics, Computer Science, or any related field. Minimum of 1-8 years of experience in business analytics, data analysis , or related roles within the BPO industry. Strong proficiency in data analysis tools and technologies, such as Advanced Excel, SQL, Python, R, Tableau, Power BI , or similar platforms. Proven track record of leading analytics projects from conception to implementation, delivering actionable insights and measurable business impact. Excellent analytical and problem-solving skills, with the ability to translate complex data into clear and concise insights and recommendations. Exceptional communication and presentation skills , with the ability to effectively convey technical concepts to non-technical audiences. Leadership experience, including team management, mentoring, and performance evaluation. Strong business acumen and client-focused mindset, with the ability to understand and address client needs and objectives. Knowledge of BPO industry trends, processes, and best practices is highly desirable. Should be flexible with 24*7 business requirements. This position offers an exciting opportunity for a dynamic and results-driven individual to lead business analytics initiatives within a leading BPO organization. If you have a passion for data-driven decision-making, strategic thinking, and driving operational excellence, we encourage you to apply and become part of our team. Please note that Provana is operational 5 days a week and work from office.
Posted 1 month ago
5.0 - 8.0 years
6 - 13 Lacs
Chennai
Work from Office
Summary: We are seeking a skilled and motivated individual to join our team as a Macro Support/Excel VBA Developer. This role will be responsible for developing, maintaining and enhancing Excel Macros(Using Visual Basic for Applications-VBA) to automate repetitive tasks, improve efficiency and enhance data analysis capabilities. The successful candidate will work closely with cross-functional teams to understand requirements, identifiy areas for automation, and deliver effective soulutions. Resonsibilities: * Develop and maintain VBA macros for Excel to automate processes and workflows.* Collaborate with other teams to understand business requirements and identify opportinuties for automation* Creae and maintain clear and concise documentation for all developed macros.* Perform data analysis using Excel and VBA to identify trends, patterns, and insights.* Generate reports and dashboards to visualize data and communicate findings.* Troubleshoot and resolve issues with existing macros and applications.* Stay up-to-date with the latest developments in Excel and VBA programming.* Contribute to the improvement of existing processes and workflows.* Provide technical support to end-users regarding the use of macros and excel. Required Skills and qualifications: * Proficiency in Excel and VBA programming(e.g., writing, debugging, and maintaining macros)* Strong understanding of data analysis techniques * Experience in developing reports and dashboards * Ability to work independently and collaboratively * Strong problem-solving and analytical skills * Good communication and documentation skills * Experience in Microsoft Office Suite(Excel,Word, Access) * Experience with database technologies(SQL) is a plus Preferred Skills: * Experience with Power BI or other data visualization tools* Experience with project management methodologies. * Experience with cloud-based data platforms(e.g., Azure, AWS) is a plus Educaiton and Experience: * Bachelor's degree in Computer Science, Information Technolocgy, or a related field is preferred * Minimum 5 Year experience in developing and maintaining VBA macros for Excel is required.
Posted 2 months ago
3.0 - 5.0 years
0 - 0 Lacs
Hyderabad
Hybrid
Preferred candidate profile Strong VBA development skills Excellent Excel proficiency Self-sufficient and able to work independently Ability to function as a business analyst, including gathering and documenting requirements after team meetings Knowledge of Azure DevOps (sprints/scrums/stories, etc.) C# knowledge would be a bonus Strong English communication skills
Posted 2 months ago
5.0 - 6.0 years
4 - 8 Lacs
Bengaluru
Work from Office
We are seeking an experienced VBA Macro Developer to design, develop, and maintain Excel-based applications that streamline business processes and improve data accuracy. The ideal candidate should have strong expertise in VBA coding, handling large datasets, and creating automated reporting solutions. Preferred Qualifications: Any Graduate with 5-6 years of experience in VBA Macro development. Experience integrating Excel VBA with databases (SQL, Access, etc.). Knowledge of Power BI or other visualization tools. Familiarity with other automation tools like Python or RPA. Job Description : Develop macros and libraries for Excel using VBA. Design and develop applications to assist in day-to-day tasks. Work with large datasets, ensuring efficient data processing and analysis. Create and support daily, weekly, monthly, and quarterly reports. Develop dashboards, presentations, graphs, and analytical reports using Pivot Charts and Excel formulas. Write macros, formulas, and perform data analysis to optimize workflows. Provide recommendations for process improvements based on data insights. Work independently and collaboratively within a small team in a fast-paced environment. Troubleshoot and optimize existing VBA scripts for better performance. Required Skills: Strong proficiency in Excel VBA programming. Expertise in data handling, automation, and reporting. Experience with Pivot Tables, Charts, and advanced Excel formulas. Ability to analyse data and provide actionable insights. Strong problem-solving skills and attention to detail. Ability to work independently and manage multiple tasks efficiently. Excellent communication and collaboration skills.
Posted 2 months ago
2.0 - 5.0 years
9 - 11 Lacs
Gurugram, Bengaluru
Hybrid
About Everest Group Everest Group is a research firm focused exclusively on IT, business process, and engineering services this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 the largest and most complex companies of the world use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world. For more information, visit www.everestgrp.com Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it is the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group. Job overview As part of the Business Operations & Technology (BOT) team, the Developer will lead the design, development, and implementation of automation and AI-based solutions, including those powered by Large Language Models (LLMs). The ideal candidate should have a strong background in Python, gen AI, and business process automation, and will work closely with cross-functional teams to drive digital transformation across the organization. Key responsibilities Collaborate with cross-functional teams to understand business needs and identify automation opportunities Develop and deploy custom GPTs and other generative AI tools, including agents, to support internal productivity use cases Fine-tune Large Language Models (LLMs) and optimize prompt engineering strategies for specific business applications Design and implement automation workflows for tasks such as Excel reporting, PowerPoint creation, etc. Everest Group complies with the GDPR, CCPA/CPRA and other data protection regulations. For more information on how Everest Group processes your personal information, please read our Privacy Notice (www.everestgrp.com/privacy-noticefor-applicants-employees-and-contractors/). By submitting this application, you indicate that you have read and understand our privacy terms and consent to the processing of your personal information by us. To exercise your data subject rights under GDPR, CCPA/CPRA you can fill in our form available at Data Rights Everest Group (everestgrp.com). You can email your data protection request to privacy@everestgrp.com. Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees, including those with disabilities. We are committed to providing an environment that is free of all discrimination and harassment and to treating all individuals with respect. Integrate internal tools with third-party platforms (e.g., Salesforce, SharePoint, Zoho, ADP, OneDrive) using APIs or automation frameworks Maintain and monitor deployed solutions, ensuring high availability, scalability, and user adoption Stay current with advancements in AI and automation technologies to continuously improve Everest Groups internal tech landscape Skills & activities Proficiency in Python for scripting and automation tasks Strong understanding of LLMs, prompt engineering, and the OpenAI ecosystem including API connections Experience with VBA for Excel automation and macros Working knowledge of REST APIs and how to integrate with other systems like Salesforce, SharePoint, Zoho, ADP, and OneDrive Familiarity with SQL and cloud-based platforms is a plus Experience with developing AI agents is a plus Experience with Jira and custom GPTs is a plus Ability to work independently and in collaboration with diverse teams Strong problem-solving mindset with attention to both technical detail and business impact Clear and effective communication skills, both written and verbal Education & experience Bachelors degree or diploma in Computer Science, Information Systems, or related fields Minimum 3 years of experience in software or automation development, with at least 12 years focused on AI/LLM-based implementations
Posted 2 months ago
1.0 - 4.0 years
1 - 2 Lacs
Agra
Work from Office
OSWAAL BOOKS Job Title: MIS Executive Location: Agra, M.G Road Employment Type: Full-time Job Purpose: To collect, organize, analyze, and present data using Microsoft Excel to support business decisions and streamline reporting processes. Required Technical Skills: Advanced Microsoft Excel. Pivot Tables. VLOOKUP, HLOOKUP, INDEX-MATCH. Data Validation, Conditional Formatting. Charts & Graphs. Macros and VBA (preferred but not mandatory). Basic knowledge of Microsoft Word and PowerPoint for report presentation. Working knowledge of Google Sheets (optional but useful). If interested, kindly share your updated resume at recruitment@oswaalnbooks.com/ hrlead@oswaalbooks.com
Posted 2 months ago
3.0 - 8.0 years
1 - 6 Lacs
Noida
Hybrid
Role & responsibilities Essential: Advanced Excel skills Automation experience Strong knowledge to write and interpret code in VBA Ability to write macros from scratch- above and beyond being able to just record/amend an existing macro; Credible, experienced professional with strong communication and technical skills; Flexibility and willingness to work as a team member; Self motivated, strong character, with emphasis on prioritising Must be able to multi-task and work on various projects at one time; Good financial experience and understanding of financial data and its implications; Good understanding of billing and the implication of non-compliance; MI experience using various systems in the production of reports and manipulation of data. Preferred candidate profile Shift: UK [1 pm to 9:30 PM OR 2 PM to 10:30 PM] Location: Noida Working Model: Hybrid Benefits (besides annual CTC): Both side cabs (Pickup & Drop) One meal in office 3 types of Insurances Internet Allowance
Posted 2 months ago
2 - 4 years
4 - 4 Lacs
Ahmedabad
Work from Office
1. Data Scraping 2. Advanced Excel 3. Communicating with clients, understanding project requirements, and providing training to the team accordingly. 4. Strong communication skills (English) in both written and verbal 5. Provident fund Annual bonus
Posted 2 months ago
2 - 6 years
1 - 4 Lacs
Gurgaon/Gurugram
Work from Office
Job Title: MIS Associate Department: Operations / Reporting Location: Gurgaon, Work from office Job Type: Full-Time Reports To: MIS Manager / Operations Manager Job Summary: The MIS (Management Information System) Associate is responsible for compiling, analyzing, and presenting operational and performance data to support business decisions in a BPO environment. This role plays a critical part in ensuring data accuracy, report generation, and performance monitoring for internal teams and clients. Key Responsibilities: Generate and distribute daily, weekly, and monthly reports related to operations, productivity, and KPIs. Maintain and update dashboards to reflect real-time performance metrics. Analyze data to identify trends, anomalies, and improvement opportunities. Coordinate with team leads, managers, and clients to understand reporting needs. Automate recurring reports and optimize reporting processes using Excel, SQL, Power BI, or other tools. Ensure accuracy, consistency, and confidentiality of all reports and data. Perform data validation and clean-up as needed. Assist in preparing presentations and data summaries for review meetings. Support ad hoc data requests and operational analysis. Required Skills & Qualifications: Bachelor's degree in Computer Science, Statistics, Business Administration, or a related field. 13 years of experience in an MIS or reporting role, preferably in a BPO or call center environment. Strong knowledge of MS Excel (VLOOKUP, Pivot Tables, Macros). Experience with SQL and data visualization tools like Power BI or Tableau is an advantage. Good analytical and problem-solving skills. Attention to detail and high level of accuracy in data handling. Strong communication skills to liaise with cross-functional teams. Preferred Qualifications: Experience with CRM, WFM (Workforce Management), or dialer systems. Familiarity with SLA, AHT, FCR, CSAT, and other BPO metrics. Exposure to automation tools such as VBA, Power Automate, or RPA. Work Schedule: 24*7 Rotational Shift, Rotational week offs Work from office Contact Person: Nidhi Rastogi 8630322833 interested candidate share resume at nidhi.rastogi@igtsolutions.com
Posted 2 months ago
2 - 6 years
1 - 2 Lacs
Kochi
Work from Office
We are seeking a meticulous and proactive Accounting Supervisor to oversee financial operations for clients spanning India and international markets. Key responsibilities: Financial Operations & Supervision, Reporting & Analysis, Compliance & Audit.
Posted 2 months ago
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