2567 Workforce Management Jobs - Page 25

What this job involves 1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders Timely communication to stakeholders for the incidents nearing closure SLA Prepare and share open incident status to stakeholders n monthly basis 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool Receiving and logging complaints co...

Role & responsibilities Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management. •Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions. •Analyse historical volumes and create long-term staffing plans while keeping in mind Service Level goals, Operational Flexibility, and Cost Effectiveness. •Maintain headcount reporting, attrition tracking, and business trends for all functions. Preferred candidate profile Excellent written and verbal communication skills. Experience: 7 years+ in Work force management

Candidate Identified Essential Skills Good understanding of PeopleSoft HCM (Core HR process) & modules like ESS, MSS & Workforce Administration Proficient in PeopleTools (8.5X & above) - Application Designer, Application Engine, Component Interface, Security Administrator, Data Mover, Workflow, PS Query, PS Job Processes, Data Migration Activity Experience/Knowledge of new PeopleSoft Features like Event Mapping, Page and Field Configurator, Activity Guides and Drop-zones Experience of Peoplesoft Security system Experience of PUM Image Upgrades Reporting tools like SQR, BI Publisher. Managing team & stakeholders expectations. Experience in Peer Code review and Quality processes. Self-driven, ...

Bluevine is revolutionizing small business banking by offering innovative solutions like checking, lending, and credit tailored to support entrepreneurs" growth. With cutting-edge technology, top-notch security measures, and a profound understanding of the small business community, Bluevine empowers entrepreneurs to expand their ventures confidently. Supported by prominent investors such as Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, Bluevine has been assisting SMBs since 2013, catering to over 500,000 customers nationwide and building a diverse global team of 500 individuals. The ultimate goal is to equip small businesses with the financial resources necessary f...

The role at Zalaris APAC & Global Markets based in Chennai/Bangalore involves supporting the RFP/RFI response process, leading solution demonstrations, and maintaining presales documentation. As the Presales Support for GCC Services, you will assist in sales opportunities for Zalaris GCC offerings, prepare value propositions, and participate in client workshops. Success in this role will be measured by shortening the deal cycle, signing key GCC deals, and receiving positive stakeholder feedback. To qualify for this position, you should have a Bachelor's degree in Engineering, Business, or HR, with an MBA or equivalent being desirable. Domain expertise in GCC & Outsourcing, technical skills i...

As an Office Support for Head of Compliance in India, you will play a crucial role in supporting the implementation and reporting of chief of staff activities for the Compliance function in India. Your responsibilities will include supporting the growth strategy, communication and engagement efforts, governance, and fostering a unified Compliance mindset. Reporting directly to the VP-Senior Office Lead, India Compliance, you will collaborate closely with the Compliance team in India, stakeholders, and other business management and office support teams globally. Your primary focus will be on delivering the Compliance India strategy, attending key governance meetings on behalf of the Head of I...

You are currently seeking a Production In charge to join our team at Dankuni site. As a Production In charge, your primary responsibilities will include production planning and scheduling, quality control, managing raw materials, equipment, and workforce to optimize production efficiency, ensuring safety and compliance, providing team leadership, effective communication with cross-functional teams, suppliers, and management, cost management, as well as reporting and analysis. The ideal candidate should have a minimum of 4 to 7 years of experience in the Manufacturing Industry. If you meet the above requirements and are interested in this position, please share your CV to paras.mehta6666@gmai...

As a Junior Engineer, you will be responsible for assisting with the design and development of various infrastructure projects under the guidance of senior engineers. This includes contributing to the design of structures, roads, bridges, and other projects. You will be involved in preparing calculations, design reports, and project documents to ensure accuracy and compliance with standards. Additionally, you may be required to assist in creating construction plans, specifications, and technical documents necessary for the project. In the construction and supervision aspect of the role, you will conduct field inspections to monitor progress, identify potential issues, and ensure adherence to...

As a Manager II, Workforce Planning at Expedia Group, you will play a crucial role in overseeing day-to-day operations within our call centers. Your responsibilities will include ensuring optimal staffing levels, meeting service metric goals, and driving operational efficiencies. You will be tasked with establishing policies, procedures, strategies, and tactics that align with company objectives, enhance customer satisfaction, and support business growth. In this role, you will lead a team of Workforce Analysts, providing guidance in hiring, training, coaching, and development. Additionally, you will serve as a subject matter expert and backup for core workforce management functions. Your ex...

The role of TL/DM - WFM Capacity Planning in Bangalore/Hyderabad involves forecasting processing time, shrinkage, attrition, and other necessary metrics for the capacity management process using standard capacity planning tools and analysis. You will play a crucial part in creating a long-term strategy for the function to meet future requirements through the utilization of data models, data consumption tools, predictive modeling, and innovative technologies. Your main responsibilities will include serving as a subject matter expert in identifying and interpreting trends and insights related to the overall operational efficiency of the business concerning workforce planning. Key Skills requir...

Role & responsibilities: May create new solutions, leveraging and, where needed, adapting existing methods and procedures Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Participates in the action and strategic planning process that establishes annual objectives and goals for an organization Work closely with the planning coordinators from client side Responsible for delivery on all contracts/S...

Functional Skills & Competencies Subject Matter Expertise To be a brand ambassador and drive brand awareness in his/her team. To be current with Three's products and processes, especially those specific to his vertical / skill set. To coach, refresh, and answer product and process-related queries raised by advisors and customers. Operational Metrics & Deliverable To have an understanding of different operational metrics, their inter-relationships, and their impact on profitability and customer experience To use insights about interrelationships between metrics to manage operational service levels (eg. Manage the impact of absenteeism and late log-ins on service levels) Active Management To m...

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned ...

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned wit...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will...

Role Purpose Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Do 1. BAU reports Release all daily BAU reports after thorough review. Make sure that all daily reports are Reports are released on time and with accuracy by maintaining tracker. Managing a team who generates and distribute management reports in accurate and timely manner. Generate both periodic and ad hoc reports as needed. Understand customer problems and Provide appropriate technical so...

he Workforce Management (WFM) Manager for the Voice Process is responsible for overseeing and optimizing the workforce planning and scheduling activities to ensure efficient and effective operations. This role involves managing the forecasting, scheduling, and real-time monitoring of call center activities to meet service level agreements and operational goals. Key Responsibilities: Forecasting and Planning: Develop accurate forecasts for call volumes, handling times, and staffing requirements. Analyze historical data and trends to predict future workforce needs. Collaborate with operations and other departments to align workforce plans with business objectives. Scheduling: Create and manage...

MNC in Gurgaon Hiring for WFM RTA Real Time Analyst CTC UPTO 8.3LPA Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM t...

MNC in Mumbai(Malad) & Pune(Viman Nagar) Hiring for WFM RTA Real Time Analyst CTC UPTO 5.8LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Virtual Interview Role and Key Responsibilities: • Analyze staffing/volume trends and operational performance dashboards. • Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. • Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. • Prepare financial forecasts based on inputs from various sources and historical trends. • Create and maintain financial r...

Key Responsibilities: Strategic HR Expertise Develop and implement HR frameworks, policies, and best practices in line with business needs. Provide subject matter expertise in specific area like Talent Management, Rewards, L&D. Ensure HR strategies are aligned with organizational culture and long-term goals. Program Design & Execution Design, execute, and monitor HR programs (e.g., performance management, leadership development, talent reviews). Benchmark industry trends and introduce innovative HR practices. Drive standardization and continuous improvement of HR processes. Act as a trusted advisor to senior leadership. Data-Driven Insights Leverage HR analytics and metrics to track effectiv...

Greetings from Black and White business solutions!! About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Title: Workforce Management Service specialist /lead Qualification: Commerce Graduates Experience: 6-11 Years Must Have Skills: Workforce management Capacity planning Forecasting Customer Acquisition Strategy & Implementation Data Science Good to Have Skills: Ability to read, write, and communicate in English in a business setting. Roles and responsibilities Lead workforce planning initiatives in alignment with business requirements. Conduct capacity planning and forecasting to ensure optimal resource utilization. Design and implement customer acquisition st...

MIS Manager- Chandigarh Manage MIS Reporting team. Strong background in Advance Excel , Data analytics and Power point 3+ years in a managerial MIS Must be a Graduate Must be fine working in rotational shifts

Company Name: VARITE INDIA PRIVATE LIMITED About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services. About The Client: Founded in Mountain View, California, the Client is currently headquartered in Sunnyvale, California, with 33 global offices. The Client provides a business and employment-focused...

About the business: Godrej Security Solutions , since 1902 has been the nations first choice when it comes to integrated security solutions for families and institutions. The business manufactures vaults, lockers, and secure room doors for most of the leading public sector and private banks in India and also makes security products for marine and defense sectors. Godrej Security Solutions have provided surveillance installations in over 45 countries, including the Middle East, Southeast Asia, Far East Asia, East Africa, USA, Europe and the SAARC countries. Godrej Security Solutions is a full-service security solutions organization, offering a comprehensive suite for residential, industrial, ...

We are a rapidly growing SaaS company. Backed by top-tier global venture capital firms, we are scaling fast across markets with a strong team of 500+ and expanding. We are looking for a strategic Head of Talent Acquisition to lead and scale our hirings. Own end-to-end global talent acquisition strategies Partner closely with business, tech, and executive leadership to align hiring plans with business goals. Build strong employer branding in global markets to attract top-tier talent. Strong understanding and prior hiring experience in emerging technologies