3598 Workforce Management Jobs - Page 25

Required Experience 5 - 7 Years Skills NA img {max-height240px;} About the job Business Development - Property Acquisition (Offline Store Expansion) Hiring Designation Assistant Manger / Manager Openings Pune Job description-Business Development Role Responsible for identifying suitable commercial retail properties for opening new Lenskart stores in their respective region. Retail property search management, coordinating with key partners like property developers, landlords, project consultants, property brokers. Location & Catchment Analysis of New Store Locations & Negotiating, acquiring and finalizing new properties. Negotiating final rentals, Landlord Scope of Works etc. Liaising legal d...

Location: Gandhinagar Strong analytical and problem solving skills , leadership and decision making Experience: 1 to 3 years in WFM planning/ capacity planning (BPO preferred) Should be proficiency in Google Sheets and Microsoft Excel

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/universit...

People Planning JD : Resource planning and demand forecasting Efficient resource allocation Cost improvement through Resource Optimization- Driving Pyramid Structure and Rotation Helping project managers/CBU Heads with resource capacity planning for pipeline projects Tracking resource utilization, workload Improvement in Billed Head Count and Revenue Growth Tracking Utilization Process Improvement and driving new Processes and implementation Analyze and implement Business Problem Quick problem-solving and negotiation skills Excellent communication skills with resources and stakeholders Hands-on experience with resource management tools Work Mode : 5 days WFO

About the Job Were searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy & Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections & Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills asse...

About the Job Were looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As Real Time Analyst, You Will Evaluate large amounts of data Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members Adjust staffing and scheduling according to changing needs of the business Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes t...

About the Job We are looking for a dynamic and analytical Senior Capacity Planner with strong client-facing skills to join our Workforce Management team. This role will play a key part in driving operational efficiency through precise capacity planning while also serving as a strategic partner to external clients. The ideal candidate will possess a deep understanding of workforce dynamics, strong forecasting and planning capabilities, and the communication skills necessary to translate insights into impactful client conversations. As Senior Capacity Planner, You Will Develop short, mid, and long-term capacity plans in line with forecasted demand, productivity, attrition, and hiring inputs. S...

We re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of...

Roles & Responsibilities: Regional Leadership: Lead and manage overall Last Mile operations across multiple hubs within the region, ensuring seamless first-attempt deliveries, cost optimization, and service quality. Hub Operations Management: Oversee daily operations of Last Mile delivery hubs , ensuring adherence to SLAs for on-time delivery, productivity, and customer satisfaction. Team Management: Directly manage Area Managers, Hub In-Charges, and Delivery Associates , fostering a performance-driven culture focused on safety, compliance, and operational excellence. Performance Monitoring: Track KPIs such as Delivery TAT, Cost per Shipment, RTO%, and Productivity metrics; identify gaps and...

Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project. The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel. The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction. Responsibilities : Oversee overall service delivery management Ensure adherence to Service Levels Collaborate with client Service Delivery management personnel Manage the compilation of metrics around open tickets, backlog, aging, ...

Role Overview: As a Sr. Solution Consultant you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities: Requirement Assessment: Conduct workshops with senior members of customer organizations to drive requirement assessments. Solution Design: Architect comprehensive solutions ...

The Principal Engineer is responsible for creating solutions for global customer needs to meet their interfacing requirements in their environment. The interfacing requirements could be creating different kind of repeatable and highly configurable Boomi integrations and BPM Activiti workflows and creating automated test scripts to test the integrations. The Engineer should have in-depth knowledge of the Boomi and some knowledge of related tools like Postman which will assist in creating these customized and repeatable solutions. The successful candidate will utilize the defined implementation process to meet the established implementation milestones and targeted completion dates. They will w...

Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project. The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel. The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction. Responsibilities: Oversee overall service delivery management Ensure adherence to Service Levels Collaborate with client Service Delivery management personnel Manage the compilation of metrics around open tickets, backlog, aging, e...

Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project. The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel. The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction. Responsibilities: Oversee overall service delivery management. Ensure adherence to Service Levels. Collaborate with client Service Delivery management personnel. Manage the compilation of metrics around open tickets, backlog, aging...

You will be joining our growing team as a strategic and proactive Workforce Manager/Manager RMG. Your role will involve aligning our people, projects, and priorities to ensure efficient resource utilization, optimal team productivity, and long-term business success. Key Responsibilities: - Own the end-to-end resource planning, allocation, and forecasting process across multiple departments or projects. - Monitor team bandwidth, utilization, and skill availability to balance workloads effectively. - Collaborate with department heads and project managers to identify current and future staffing needs. - Analyse data to identify resource gaps, over-allocations, and opportunities for optimization...

Role Overview: As a candidate for the position at PSI Metal, you should have a background in Computer Science, Electronics, Operational Research, Production Planning, and Software Engineering. With a minimum of 6+ years of work experience in Advanced Planning & Scheduling, you should possess above-average abstraction and analytical skills. Additionally, you should be capable of managing a team effectively and have experience in executing and designing projects and implementations at customer sites. Key Responsibilities: - Manage a team proficiently - Demonstrate above-average abstraction and analytical skills - Execute and design projects and implementations at customer sites - Implement opt...

Role Overview: As a member of the Support organization at Oracle, your primary focus will be delivering post-sales support and solutions to Oracle's customer base. You will serve as an advocate for customer needs, resolving post-sales non-technical customer inquiries through phone and electronic channels. Additionally, you will handle technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. Your role involves being a key point of contact for customers, facilitating customer relationships with Support, and providing advice and assistance to internal Oracle employees on various customer situations and escalated issues. Key Responsibilities: - Act ...

Role Overview: As the RMO Manager at our company, you will be responsible for designing, building, and managing the end-to-end talent demand and supply management process. Your main goal will be to ensure timely talent fulfillment, maximize revenue realization, and drive operational efficiency. You will closely collaborate with Commercial, Delivery, HR & Talent Acquisition, and Finance teams to align workforce strategies with business objectives. The core aspects of your role will include data-driven decision-making, demand forecasting, capacity planning, bench management, utilization improvement, process standardization, and team leadership to drive operational excellence across the organiz...

Job Title: Assistant Manager/ Sr. Manager- Workforce Management Skills : Resource Deployment, Resource Allocation, Capacity Planning, Forecasting & Workforce Management Experience: 7-15 years Location: Greater Noida We at Coforge are hiring Workforce Management-Assistant Manager/ Sr. Manager with the following skillset: Strategic Resource Planning - Forecast and plan resource demand across service lines, and technologies. Align workforce strategy with business growth, delivery commitments, and client needs. Deployment & Utilization Management Drive efficient allocation of resources to projects based on skills, availability, and business priorities. Monitor and improve billable utilization, b...

EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling reques...

EY- Assurance Staff Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests...

EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling reques...

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countr...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support v...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support v...