757 Workforce Management Jobs

About Company: At Delaplex, we believe true organizational distinction comes from exceptional products and services. Founded in 2008 by a team of like-minded business enthusiasts, we have grown into a trusted name in technology consulting and supply chain solutions. Our reputation is built on trust, innovation, and the dedication of our people who go the extra mile for our clients. Guided by our core values, we don t just deliver solutions, we create meaningful impact. JOB OVERVIEW The Account Executive is responsible for generating, developing, and closing new revenue opportunities within a designated portfolio of enterprise prospects across India. This role calls for a strategic and proactive sales professional with a strong network and deep industry knowledge, capable of identifying, qualifying, and securing new business. Ideal for a driven enterprise sales expert, this position demands a passion for growth, sharp business insight, and a proven ability to win new customers. RESPONSIBILITIES AND DUTIES Develop a GTM sales strategy to build and grow, and achieve business targets Understand client needs and align strategy Build relationships with decision makers and stakeholders across the target client base and participate in closing strategic opportunities when needed Play a critical role in business planning, working closely with other senior executives to develop plans, resource requirements, and influence long-term business strategy Work cross-functionally with marketing and product teams to achieve and exceed company revenue targets Close deals with enterprises and exceed revenue targets Develop granular account-level strategies to communicate Delaplex s unique value proposition Lead a deal through the entire sales lifecycle by building relationships and collaborating with key external and internal stakeholders Craft a compelling business justification and ROI for each opportunity Maintain accurate and timely customer, pipeline, and forecast data in CRM Portal PREFERRED QUALIFICATIONS AND ATTRIBUTES 10+ years of technology sales experience Experience closing ARR based new business deals Strong application SaaS sales background Superior negotiation, written, and verbal communication skills A mix of large and small company experience. Early-stage startup experience is highly desired Experience selling either a Workforce Management (WFM) or HR, or Supply Chain software solution Experience selling in the Manufacturing, Retail, Hospitality, Distribution, Warehouse, and Healthcare industries Proactive and able to command respect through intelligence, hard work, and persistence Ability to operate in an environment with limited Track record of building positive relationships with peers Continuous and thoughtful listener, able to learn from customers and leverage input Strong personal work ethic focused on high priority issues; action and results oriented Unquestionable integrity, credibility, and character; demonstrated high moral and ethical behavior

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist/Delivery Lead The Opportunity: Lead Consultant Specialist / Delivery Lead are required to take decisions and lead change initiatives and manage stakeholder and senior management relationships. The jobholder will not be subject to close supervision and will be expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. He / She will be expected to adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct. They will be accountable for maintaining consistency and delivery standards and for ensuring that we are able to scale and optimise the roll out of digital capabilities across the regions, supporting Senior Market Activation Leads embedded in VS and Markets. The role holder will also facilitate creation of a Market Activation Community to maintain standards (consistency and reuse) across markets and VS. In this role you need following Qualifications / Knowledge: Previous experience in leading large scale business transformation programs, and other managerial experience leading diverse, geographically distributed teams. Strong understanding and subject matter expertise in driving Contact Center Automation programmes involving CCaaS and Cloud Platform migration and AI/Automation Strong understanding and subject matter expertise contact center domains like, IVR call flows, ID &V Work force management, Knowledge Management, Contact Center Analytics and MI Good understanding of Digital Journeys (e.g. Mobile /Web Banking App) Expert in change methodologies including but not limited to customer experience, digital transformation, Design-led change, including significant experience in Agile roles. Expert in tools such as JIRA, Confluence & MS Project Excellent stakeholder management and assertive communication skills In this role, you will: Relevant experience on complex global projects Overall experience of 15 years or more Experience of managing large and complex projects / programmes Ability to interact and influence senior stakeholders like the Project Sponsor, Business Outcome Leads and Tech Leads Ability to shape and structure complex problems and direct others, ability to take an E2E view and consider customer and business impacts across the SVS. Ability to challenge and provide alternative solutions and put forward recommendations especially in ambiguity. Experience in managing cross functional and cross geographical teams. Strong communications, leadership, project management, influencing, analytical, decision-making, presentation, and interpersonal skills. Be a strong team player and contribute to the success of teamwork taking up different roles and activities. Self-driven approach Requirements To be successful in this role, you should meet the following requirements: Programme Management Global Mindset Customer Empathy Practical working knowledge of scaled agile Business Commerciality Resource and Team Management and Leadership Problem solving and Critical Thinking Ability to navigate a complex stakeholder matrix. Understanding of risk management and financial aspects of programmes Thought leadership Experience in resolving conflicts and negotiation skills Project management certifications (SAFe 2.0, SPC or Agile PM) are an advantage You ll achieve more when you join HSBC.

As a Managed Services Delivery Manager, you will be responsible for ensuring the efficient and effective delivery of managed services, aligning with agreed service levels to meet customer expectations. In this role, you will focus on continuously enhancing process performance and optimizing delivery resources to drive operational excellence. You have: 14+yrs of experience on Telcom Network 3G/4G/5G Handson experience on Radio Network Elements Ensure RAN performance degradations detection, proper INC handling, resolution on time, on time resolution of customer complaints and exceeding customer's expectations. Show casing strength and positive mindset in turbulent times. Managing SLA based deliverables of PM and CPD. It would be nice if you also had: RAN performance degradations detection knowledge, proper INC handling, on time resolution of customer complaints Forecast of scope, Business case, Resource dimensioning and solution and total project management Customer and Cross functional Stakeholders Management Skills, Analytical skills, forecasting and planning Project Management, People management,Competency development, recruitment, and retention strategies. Operational Escalation Management and New Business additions and controlling scope creep. Interface towards Customer and to maintain Seamless delivery Ensuring automated delivery as much as possible. NPO projects deliverables.

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Experience Management Associate As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations. We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. You’ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams. The opportunity EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world. We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives. Your key responsibilities As an Experience Management Associate, you will be responsible for managing staffing demands, monitor the demand intake channels, review demand projections, schedule individuals on projects, optimize employee utilization and bench management. Some of your key responsibilities include: Calculate staff requirements based on demand projections. Create staff schedules to maximize service and minimize cost. Timely update of resource schedules on the schedule management tool (Retain). Timely review and resolution of scheduling conflicts. Proactive review of resource availability/future project demands. Minimize open, unfulfilled demand. Mailbox management. Optimization of resource utilization through effective resource deployment. Basic reporting and analysis. Skills and attributes for success Graduates with 0-1 year of relevant workforce management experience. Non-resource management professionals with 1 year of general work experience in any field of work, that display required skillset competencies can also be hired as Associate in resource management team. To qualify for the role, you must have Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. Ideally, you’ll also have Experience on workforce management concepts, resource deployment and scheduling. What we look for We are looking for go-getters with a solution oriented and analytical mindset. Someone who is passionate about numbers and has the willingness to learn. The successful candidate will be one who combines computer skills and mathematical ability with a working knowledge of the business and the negotiation skills of a salesman. What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Experienced in XML, XSLT, and Data Integration to join our team supporting UKG Ready / Kronos projects. Experience in flat file/CSV formats, and designing solutions involving REST API and SOAP API. Work in the Human Capital Management (HCM) domain.

SUMMARY Job Description: We are in search of a talented and experienced Capacity Planner to join our team. The ideal candidate will be responsible for workforce management and should possess a solid background in planning, forecasting, and scheduling using standard WFM tools. Key Responsibilities: Execute end-to-end workforce planning, including capacity planning, scheduling, and forecasting for international processes. Monitor and analyze associate-wise AHT (Average Handle Time) on a daily basis. Utilize WFM tools such as Aspect, IEX, or equivalent for staffing, shrinkage, and headcount analysis. Collaborate with operations to ensure alignment between forecasted and actual performance. Produce accurate weekly/monthly capacity reports and offer recommendations. Track key performance indicators (KPIs) including SLA, occupancy, shrinkage, productivity, and attrition. Provide actionable insights to improve operational efficiency and staffing accuracy. Required Skills & Experience: 6 years of experience as a Capacity Planner in an international BPO environment. Proficiency in WFM concepts such as Planning, Scheduling, and Forecasting. Hands-on experience with WFM tools like Aspect, IEX, or similar. Strong analytical, problem-solving, and Excel/reporting skills. Excellent verbal and written communication skills. Ability to thrive in a dynamic and fast-paced environment. Requirements Requirements: Minimum 6 years of experience as a Capacity Planner in an international BPO environment. Proficient in WFM concepts Planning, Scheduling, and Forecasting. Hands-on experience with WFM tools like Aspect, IEX, or similar. Strong analytical, problem-solving, and Excel/reporting skills. Excellent verbal and written communication skills. Ability to work in a dynamic and fast-paced environment.

SUMMARY Job Description We are currently looking for skilled Real Time Analysts (RTA) to be part of our dynamic Workforce Management team. The successful candidate will be tasked with real-time monitoring, reporting, and performance analysis across operations, demonstrating a solid understanding of workforce metrics and operational KPIs. Key Responsibilities Monitoring and ensuring daily attendance; calculating and reporting attendance percentages. Analyzing and reporting on SLA adherence, occupancy, productivity, shrinkage, and attrition. Compiling headcount data across various processes and creating attrition reports. Tracking daily associate-wise AHT (Average Handle Time) and escalating any discrepancies. Generating daily reports such as calls offered, calls answered, and calls abandoned. Assisting in workforce planning and intraday management by monitoring real-time data. Collaborating with operations to guarantee service levels and staffing efficiency are maintained. Required Skills & Qualifications 1 3 years of experience in Real Time Analysis or Workforce Management. Profound understanding of WFM KPIs and formulas (SLA, AHT, Occupancy, Shrinkage, Attrition). Proficiency in MS Excel and reporting tools. Exceptional analytical and communication skills. Capability to thrive in a fast-paced environment and manage multiple tasks concurrently. Requirements Requirements: Bachelor’s degree in Business Administration, Management, or relevant field (preferred). Certification in Workforce Management or related field (a plus).

You will report to the Head of Global Employment Law and collaborate with employment legal team colleagues across the globe. We are viewed as key partners to the people team in critical decision-making that impacts the entire company due to our practical and business-oriented advice and solutions. This small but mighty team is highly collaborative and supportive - we truly like working with each other and cheer on our teammates in all endeavors. Serve as Atlassian s primary legal advisor on all workforce matters in India, including labor relations, workforce management, and regulatory compliance. Build and lead the India employment law function, establishing best practices and scalable processes for a rapidly growing technology company. Exhibit executive presence and influence, advising senior leadership and representing Atlassian with regulators, external counsel, and industry bodies. Develop and maintain strong working relationships with a broad range of cross-functional stakeholders to positively represent the legal team brand. Collaborate cross-functionally with HR, Finance, Total Rewards, People Operations, and other business units to support strategic business initiatives and to resolve complex employment issues. Proactively monitor legal and regulatory developments, ensuring Atlassian s policies and practices remain compliant and industry-leading. Develop and deliver training and guidance to business partners on employment law topics, risk mitigation, and compliance. Support global legal projects and contribute to the maturity of Atlassian s in-house legal capabilities. Required Qualifications Be a qualified lawyer in India and in good standing. 12+ years of relevant experience in employment law, with significant in-house experience at a leading technology company or multinational corporation. Deep expertise in Indian labor and employment law, with a proven track record of advising on complex, high-impact matters. Demonstrated executive presence and ability to influence and build trust with senior leaders. Exceptional cross-functional collaboration skills with strong business acumen, sound judgment, and a pragmatic, solutions-oriented approach. Must be able to think strategically but also roll up sleeves and act tactically. Self-starter with a strong work ethic and ability to produce high quality work quickly and efficiently in a fast-paced work environment. Excellent communication, interpersonal, and stakeholder management skills. Preferred Qualifications Experience building or scaling legal functions in a fast-paced, high-growth environment is highly desirable

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity - Grade Specific Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Skill required: Employee Services - Customer Care Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementActivities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty. What are we looking for Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case management Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAbility to perform under pressureAgility for quick learningAbility to work well in a teamWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future.Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Workforce AnalyticsWorkforce Management (WFM)Adaptable and flexibleAgility for quick learningWritten and verbal communicationAbility to work well in a teamAbility to meet deadlinesMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

VXI Global Solutions, LLC is looking for Manager, Workforce Management to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

About the Team Meesho is the most downloaded e-commerce app in India. And, as the Business team, we have the most bragging rights to this claim. Why? Because we hold end-to-end responsibility to launch and scale up categories, by ensuring the right selection, competitive pricing, and conversion. And we take this job very seriously. As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions. About the Role As a Business Manager, you will manage both the demand and supply sides of the business. You will also ensure all the best prices and choices are showcased on the app to the customers. You will own P&L (profit and loss account) and constantly drive value to your resellers. Ultimately, you will make sure the users transacting in your portfolio keep on increasing, and also that your suppliers continue to thrive. What you will do You will drive marketplace growth of the category, keeping in mind the consumer and the competition You will own the P&L (profit and loss) statement for the relevant categories in alignment with business goals You will be responsible for revenue targets as well as gross margins You will be the face of Meesho for brands and own relationships with them You will be responsible for merchandising, assortment planning, and option planning pre-season and in-season You will identify broader trends and fill in category gaps You will coordinate with marketing, supply chain, cataloging, finance, commercial and other functions of the organization You will drive visibility plans, and promotion plans, and coordinate between the internal marketing teams and of users What you will need Master's degree At least 4+ years of experience Strong analytical aptitude in problem-solving (basically we are looking at hustlers!) Strong bias for speed for execution Ability to multitask, think critically and execute tactically Have a proven track record of finding innovative solutions to business problems Additional bonus if you have worked on 0-1 business or or experience in startups

Minimum 3 years of hands-on experience in UKG Kronos WFM/WFD functional configuration and support. Strong knowledge of Timekeeping, Scheduling, Hands-on experience with Dell Boomi process design, mapping, error handling, and process orchestration.

Urgently hiring WFM / RTA Specialist US Process / NIGHT SHIFT WORK FROM OFFICE Candidates should have experience working in a Debt Collection process as a WFM / RTA Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.Job Duties: Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and respond to spikes in list or call volumes in relation to staffing levels, average customer wait time, and call abandon percentages. Respond to periods of low call volume in relation to high agent staffing using agreed upon measures such as interval exceptions or offline work Provide scheduled reporting, including hourly, daily, weekly, and monthly reporting, to ensure that Operations Management has the information necessary to make the appropriate business decisions regarding staffing, training, etc. Act as liaison between Call Center Operations and IT and outside vendors to call flow issues, call routing issues, reporting issues, and system issues in general according to the established escalation process. Act as interface between Call Center staff and Dialer. Monitor and maintain real-time adherence to ensure compliance with staffing capacities Coordinate IT and Analysts to ensure business goals are met with respect to staffing and performance. Load daily dialer list and ensure agreed upon dialer strategies are implemented. Produce on-demand reports as needed and assigned by workforce management lead and/or supervisor. Other duties as assigned Well versed with MS Excel functionalities such as Pivot table, V-look up, etc HIRING WFM / RTA EXECUTIVES IN KOLKATA 700088. THIS POSITION IS ONLY FOR PEOPLE BASED OUT OF KOLKATA OR WILLING TO MOVE TO KOLKATA ON IMMEDIATE BASIS. Candidates should have experience working in a Debt Collection process as a WFM / RTA FRESHERS DO NOT APPLY. ANNUAL CTC ON OFFER: 2 LPA TO 4 LPA (MAXIMUM 20% HIKE ON YOUR CURRENT CTC) CANDIDATES SHOULD BE WILLING TO WORK IN NIGHT SHIFT CANDIDATES MUST POSSESS EXCELLENT ENGLISH COMMUNICATION SKILL Experience of working on US debt collections process would be an advantage. Interested candidates can Email CV at hr1@bellovista.net

About the Role As a Business Manager, you will manage both the demand and supply sides of the business. In this role, you will decide everything from the right selection and pricing strategy to shaping the user experience. You will own P&L (profit and loss account) and make sure the users transacting in your portfolio keep increasing, and you can capture a larger share of customer wallet for owned categories. What will you do You will drive category growth of staples for Meesho Grocery, keeping in mind the consumer needs and the competition You will own the P&L (profit and loss) statement for the relevant categories in alignment with business goals You will be responsible for revenue targets as well as gross margins You will be responsible for merchandising, assortment planning You will identify customer requirements and fill in category gaps You will coordinate with marketing, supply chain, cataloging, finance, product and other functions of the organization You will drive visibility plans, and promotion plans, and coordinate between the internal marketing teams and users What will you need Master's degree At least 4+ years of experience Strong analytical aptitude in problem-solving (basically we are looking at hustlers!)Strong bias for speed for execution Ability to multitask, think critically and execute tactically Be comfortable with challenges and exude confidence to build processes to drive higher efficiency and better outcomes to influence strategic decisions across the organization by earning the trust of your stakeholders. Effectively use quantitative & qualitative data to drive decisions & measure success Additional bonus if you have worked on 0-1 business or experience in startups

Responsibilities: * Collaborate with cross-functional teams on project deliverables. * Monitor workforce performance using RTA tools. * Analyze real-time data from dialers and penetration rates. Office cab/shuttle

WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory Required Candidate profile - Atleast 1 year experience as RTA in International process - Tool Knowledge IEX, VERINT, AVAYA,Genesys - Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021 22 we reached 650 million people. Pay Band: 5 Country/Location: (Advant IT Park) Noida, India Department: GSS English & Exams (IELTS Online) Contract Type: Fixed term contract until 4 April 2026 Closing Date: 15 July 2025 - 23:59 Singapore Time (GMT +8) - Early applications are encouraged, as this role may close sooner if an ideal candidate is identified. Role Purpose: To deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in delivering excellent Customer experience. This role will be responsible for supervising, planning, and managing functions concerned to IELTS online operations. An important part of the role is to support the operations leadership team in delivering the effective and efficient services. Main Accountabilities: Leadership Should be able pre-empt problems and identify solutions with logical analysis. Should have a flair for achieving organisation goals and driving Continual Improvement projects Service Delivery Maintain Schedule Adherence, Work Force Management (Break management), Shift Management and Rotation as per the inputs provided by WFM/MIS supervisor Take pre/post shifts with the team to ensure that process updates are shared successfully. Acting as an information source and answering team questions, assigning E Mail Enquiries, following up and giving instructions as needed. Working as a first level escalation point for the floor Create SOP s/Maintain Knowledge articles/updates and share with team on a regular basis. Get first hand training on the process or and other new updates and share the same with the team via channelized Knowledge Transfer Process. Support team on all queries (e.g. Process / Transport / Admin / Payroll / Team Related) independently and occasionally with support of relevant stakeholders. Stakeholder Management/People-Resource Management Carrying out performance measurement, quality monitoring, and evaluation of entire team to monitor service quality & improve efficiency. Preparing and directing schedules, monitoring attendance of the team, scheduling breaks and shifts as necessary. Compiling and maintaining lists of on-call and key schedules and personnel. Conduct regular team meetings and one on one sessions with the teams Ensuring team members acquire the appropriate support and training to apply the best skills and knowledge on the job. Creating a growth plan for top performers and a plan for bottom performers. Should be able to showcase team s performance on a day to day basis to identify bottom and a good performer. Governance and Reporting Share the agreed reports/Dashboard on regular frequencies Practicing and ensuring compliance with all the BCMS policies and procedures. Information Security and other mandatory compliances: Read, understand and comply with the information security policies. Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies. Ensure compliances to Organisational policies like code of conduct, IT policy etc. Role specific knowledge and experience: Essential Minimum 3 - 5 years of work experience in Front /Back office processes. And have managed a team of 10-15 team members for at least 1-2 years Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification. Typing Speed minimum 35 WPM. Intermediate in Microsoft excel application (BCMS will test the excel skills to evaluate) Shall be independently handling floor Ability to plan well and prioritize work Proactive approach with focus on problem analysis & resolution Green belt or yellow belt certified. Desirable A person who has independently managed shifts in previous organisations. A person who has worked in secured process/ environment in previous work profiles. ISO 9001 trained/ certified. Black Belt trained/ certified Requirements: Language: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. Education: Graduate or equivalent Condition of Employment: Locally Recruited Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. Additional requirements: Services will operate in multiple shifts and in 24*7 operations, with any 2 week offs in a calendar week (doesn t necessarily mean a Saturday or Sunday). This role is expected to operate in 24*7 work from office environment. The role is required to work in team. The overall process size will range between 80 - 100 resources. The individual is required to operate in a secured environment i.e. access to personal belongings and mobile phones or any other electronic devices is not allowed on productive floor. The placement for this role is based on a comprehensive certification process and clearance of Background checks. The role will demand cross working between various teams and operational processes for effective delivery. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

Company: Mercer Description: We are seeking a talented individual to join our Transformation team at Mercer. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office. Lead Specialist -Metrics, Analytics & Reporting WFM RTA & Scheduler (IC Role) Shift Time 10.30 PM to 7:30 AM (night shift) We will count on you to Preparing and analysing agent schedules in order to meet service level requirements in the most efficient manner possible within work rules, legal requirements, and other constraints Provide troubleshooting support for all Tier one and Tier two escalations and coordination for all global inbound and outbound systems and call routing issues. Participate in Rapid Response calls to minimize system downtime and provide regular updates to senior management. Should be able to manage business based on-Line Adherence, Service Level, FTE and ASA Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, and Tier One production impacting tool outages inclusive of client communication. Document all incidents using the service management suite and notify impacted stakeholders. Manage call volume and labor resources for inbound/outbound call centers, while maintaining and exceeding Organization's and client goals and expectations. Monitor designated call centers through various internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, media events, and transcription campaigns. Monitor toll free call routing plans using a variety of routing platforms provided by various carriers. Recommend and implement queue, DNIS priority and holdout adjustments through the various network carrier platforms and switch packages ensuring to achieve established goals. Analyze and monitor statistical information in a timely manner to achieve proper call allocation goals, reforecasting demand and staffing. Recommend strategies to Operations for improved labor utilization and key performance indicators Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Agent skilling (workgroup or queue membership concepts), multi-skill routing sets (the concept of Forecast groups, staff groups, and intent routing) Queue Performance Reporting and Actions Taken Interval Productivity reporting and ROCC(offshore) Helpdesk Review and process VTO/PTO/OT/Non-Prod time requests in real-time Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Creating and maintaining shift profiles and scheduling rules within the Workforce Management software Providing ongoing analysis of available shift offerings, staffing requirements, and time off allocations Performing ad hoc reporting as needed to support information requests from Servicing Collaborating with other analytical groups within the organization to share information as needed Managing holiday allocation at agent and business level and ensure effective employee engagement Headcount management to support optimization at recruitment and training level Assuming and performing other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position Analysis of outlier and reports to develop performance improvement and plansdrive automation and standardize reporting What you need to have: Graduate or above Minimum 5 years' in a contact Centre Minimum 2 years' experience in scheduling role Minimum 3 years of experience in real-time role In depth knowledge of call Centre operations and, metrics, and reporting What makes you stand out: Excellent English language skills (verbal and written), Excellent communication, collaboration and basic project management skills Good presentation skills with ability to present material clearly and concisely Excellent awareness of different cultures and working practices across the regions Proven experience in working in, and basic management of, diverse and geographically dispersed teams Whyjoinourteam: Wehelpyoubeyourbestthroughprofessionaldevelopmentopportunities,interestingworkandsupportiveleaders. Wefosteravibrantandinclusiveculturewhereyoucanworkwithtalentedcolleaguestocreatenewsolutionsandhaveimpactforcolleagues,clientsandcommunities. Ourscaleenablesustoprovidearangeofcareeropportunities,aswellasbenefitsandrewardstoenhanceyourwell-being. Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSEMMC), the worlds leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Role Description: This role is responsible for monitoring NetSecOps infrastructure health, triaging alerts, executing low-risk network changes, and supporting troubleshooting efforts for Palo Alto NGFW (Next-Generation Firewalls) and Cisco network devices. The ideal candidate should have a solid understanding of network and security fundamentals, experience reviewing firewall logs, assisting with access issues, and proposing policy changes based on established standards. This is a hands-on operational role supporting a highly segmented, security-focused environment with global offices. S YNECHRONS DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law . Candidate Application Notice

Job TitleCustomer Success ManagerJob Description and QualificationsPosition Overview: As a Customer Success Manager at UKG, you will leverage your extensive experience to lead strategic customer engagements, ensuring that our clients achieve maximum value from our solutions. You will be responsible for managing complex customer relationships, driving product adoption, and serving as a trusted advisor to senior executives. Key Responsibilities: Strategic Account Management: Develop and execute strategic account plans to drive customer success and business outcomes for high-value and complex accounts. Executive Relationship Building: Establish and maintain strong relationships with senior executives and key stakeholders within customer organizations. Customer Advocacy and Insights: Act as a trusted advisor, providing strategic insights and recommendations to help customers optimize their use of UKG solutions. Cross-Functional Leadership: Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience and address any challenges. Renewals and Growth: Lead efforts to secure contract renewals and identify opportunities for upselling and cross-selling additional UKG products and services. Mentorship and Leadership: Mentor and guide junior customer success managers, sharing best practices and fostering a culture of continuous improvement. Performance Metrics and Reporting: Analyze customer success metrics and provide regular reports to internal stakeholders, highlighting successes and areas for improvement. Qualifications: Experience: 15+ years of experience in customer success, project management, account management or a related field, with a proven track record of managing large, complex customer accounts in India. Education: Bachelor's degree in Business, Communications, or a related field; a Master's degree is preferred. Skills: Exceptional interpersonal and communication skills, with the ability to influence and negotiate at all levels. Strong strategic thinking and problem-solving abilities. Proven leadership skills and experience mentoring teams. Deep understanding of UKG workforce management solutions is highly desirable. Technical Proficiency: Proficient in using CRM software and customer success tools. Travel: Ability to travel as needed to meet with customers and attend industry events.

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. Job Description - Grade Specific Responsible for processing complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. The responsibilities will include, but will not be limited to:Preparation (calculation) and processing of complex General Ledger Journals, Accruals, Provisions, allocations and other entries according to the schedule and agreed Client Desktop ProceduresInitiation of accounting entries based on the non standard events and accounting rules not directly described in the Desktop Procedures, but resulting from other Policies and Accounting Manuals Processing of fixed asset related entries, based on the requests and according to schedule and agreed Client Desktop ProceduresMonitoring of fixed assets related transactions and budgets and contacting the fixed asset owners to initiate the fixed asset capitalizationProcessing of bank statements on daily basis and reconciliation of bank related accounts, as well as clearing and monitoring the sub bank accounts Reconciliation of intercompany transactions and agreement of Intercompany balances with counterpartiesInitiation and execution of Intercompany netting / settlementsPreparation and execution of Period End Close related activities according to agreed time table and procedures Monitoring of Period End Close progress, interacting (and escalating if required) with Clients Finance Controllers or Process Owners to ensure timely closure and reporting Reconciliation of low/medium risk balance sheet accounts and review and approval of low risk reconciliationsPreparation of operational reports from the area of expertiseInitiation and monitoring of automated transactions, i.e. FX valuation or depreciationPreparation of data for financial, management and treasury reporting moving the data from source systems (ERP) to reporting and consolidation systemsReview and finalization of financial, management and treasury reportingPreparation of tax and statutory reportingExecution, monitoring and testing of financial controls, as per Client Controls Framework

Role based in BSv organisation. Leveraging deepening knowledge of Cash Applications, The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard cash application transactions and customer account clearing activities in accordance with cash application procedure. Job Description - Grade Specific Operating in at Junior Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision