2550 Workforce Management Jobs - Page 3

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Critical ThinkingProblem-solving skillsAdaptable and flexibleDetail orientationAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this role...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle HCM Cloud Workforce Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :This role will be responsible for ensuring the secure and appropriate access to the HRconnect applications (Oracle, Salesforce, Perceptive, etc..) based on functional roles and responsibilities. Work closely with the business and technical teams to design, implement and maintain robust functional security measures for our applicati...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into ...

About The Role Skill required: Order to Cash - Collections Processing Designation: Delivery Lead Manager Qualifications: BCom/Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processin...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

We are seeking a seasoned Senior Workforce Manager to optimize our high-volume, fast-paced IT support environment through advanced pattern analysis and forecasting. This role focuses on identifying and analyzing predictable volume patterns to deliver precise staffing and scheduling recommendations. The ideal candidate will excel at translating complex data patterns into actionable workforce strategies that maximize operational efficiency during peak and valley periods. The ability to move quickly with a high degree of accuracy is critical to our success Key Responsibilities: Workforce Management & Operations Design and implement workforce scheduling models that adapt to predictable ticket vo...

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all cust...

About The Role Skill required: Order to Cash - Collections Processing Designation: Delivery Lead Senior Manager Qualifications: BCom/Any Graduation Years of Experience: 16 to 25 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Pr...

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for? Good Communication SkillsExperience in workday and ServiceNowFlexible for Night shiftsOpen to challenges and new learnings Roles and Respon...

The Senior Manager, Workforce Management (WFM) is a senior leadership role responsible for the strategic direction and operational oversight of an organization's workforce planning, forecasting, and scheduling functions. This position ensures that staffing levels, employee skills, and resource allocation are optimized to meet business objectives, service level agreements (SLAs), and customer demands efficiently and cost-effectively. Key Responsibilities Strategic Planning: Lead the development and execution of long-term WFM strategies that align with broader organizational goals. This includes forecasting future staffing needs by analyzing historical data, market trends, and business growth ...

service-oriented Job Responsibilities: Under training and mentoring will organize and schedule assigned field engineering or jurisdictional visits by overseeing workload and calendars; communicates with clients and coordinates visit times; prepares and distributes visit agendas; works with work assignment team and Client Service Teams to resolve problems with visiting a client's site. Establishes working partnerships with external clients and internal clients. Skill and Experience: 6 months to 1 year of experience required to perform essential job functions. Additional Experience Qualifier (optional): Customer service and work scheduling or strongly correlated work experience. Knowledge of M...

Role & responsibilities The Forecast & Capacity Planning Lead is required to establish strong relationships with all the key stakeholders in operations and across the business. Required to assist and support the stakeholders to achieve operations KPIs and strategic objectives. To ensure the optimisation of resource by effective management of forecasting, capacity planning and scheduling across all lines of business. To act as leader within the WFM team supporting all services to our operations to ensure we succeed as a team. This role is a fully office-based role and has varied hours with evenings, nights and weekends to support international operation. You will take leadership responsibilit...

Responsibilities: * Oversee financial operations, including budgeting, forecasting & reporting. * Manage cash flow, funds flow & working capital. * Lead strategic financial planning & cost optimization. Provident fund

Sales Executive III - (Domain- Financial / BFSI (Banking, Financial Services, and Insurance) Core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Career Level Summary Career-developing seller. Possesses a working understanding of company products/services and utilizes sales techniques effectively. Completes moderately complex sales with minimal supervision. Requires working ...

Role Responsibilities: Define and prioritize product features and roadmap in collaboration with stakeholders Conduct market research and competitive analysis to drive product strategy Translate requirements into actionable user stories with engineering teams Lead the development and launch of new features, ensuring high-quality execution Key Deliverables: Successful development and launch of new features aligned with customer needs Analysis of market trends to inform product strategy Continuous iteration based on user feedback and performance monitoring Active engagement with stakeholders to gather feedback and promote solutions

Key Responsibilities Collaborate with project managers and competency heads to assess resource needs. Allocate resources based on project priorities, timelines, and constraints. Monitor and track resource utilization, identifying bottlenecks and inefficiencies. Maintain accurate records of resource schedules, availability, and performance. Forecast future resource requirements based on business goals and pipeline. Forecast future challenges in Util impact and curtail to meet the KRAs Assist in onboarding, managing trackers and updates to business. Ensure compliance with company policies in resource allocation. Provide regular reports and insights to senior management. Resolve resource-relate...

- Infor WFM - Senior Functional Consultant Position Name: Senior Functional Consultant-Infor WFM Location: Bangalore/Pune/Noida/Chennai Shift Timings: UK shift (1.00 PM to 10.00 PM IST) Exp: Min 7 Years Notice Period: 0-30 Days max Key Skills: Infor WFM , Time & Attendance, Workforce Scheduling, Absence Management, Labor Forecasting & Budgeting, Pay Rules, Work Rules, and Calculation Groups, WFM Work brain configuration and rule building Job Description Must Have: 7-8 years of experience required. Infor WFM: Strong expertise in modules such as: Time & Attendance Workforce Scheduling Absence Management Labor Forecasting & Budgeting Pay Rules, Work Rules, and Calculation Groups Good functional...

Skills and Qualifications: Demonstrated strong work ethic and reliability. Proficiency in advanced Microsoft Excel, including advanced formulas, Word, and Email. Experience with IEX, CMS, and Avaya systems preferred. Ability to create detailed reports in Excel and forecast results effectively. Meticulous attention to detail and a high level of accuracy in work. Capable of multitasking, maintaining focus, and completing tasks within specified timeframes. Previous experience in a call center environment is essential. Prior experience in workforce management is an advantage for the real-time analyst role in Kolkata.

Skills and Qualifications: Demonstrated strong work ethic and reliability. Proficiency in advanced Microsoft Excel, including advanced formulas, Word, and Email. Experience with IEX, CMS, and Avaya systems preferred. Ability to create detailed reports in Excel and forecast results effectively. Meticulous attention to detail and a high level of accuracy in work. Capable of multitasking, maintaining focus, and completing tasks within specified timeframes. Previous experience in a call center environment is essential. Prior experience in workforce management is an advantage for the real-time analyst role in Kolkata.

As the Global Head - Workforce Management, your primary role will be to lead the Workforce Management, Demand planning, and fulfilment activities across entities worldwide. You will be responsible for designing and implementing an enterprise workforce fulfilment framework. Your key responsibilities will include empowering talent teams to incorporate demand plans, leveraging internal and external talent intelligence through demand supply analytics, strategic talent fulfilment modelling, and driving capability transformation. In this role, you will also be expected to provide guidance on productivity enhancement opportunities, internal talent development initiatives, and strategic hiring strat...

Email your resume to Vyshnavi@wissenpro.com or call/WhatsApp at 77020-08595 Key skills and knowledge: Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software. Experience in IEX and Alvaria WFM tool is required, preferably Alvaria. Team handling experience shall be an added advantage. Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make dec...

WALK-IN DRIVE WFM (Scheduling) POSITIONS Sagility India Healthcare Date: 18th September 2025 Time: 12:00 PM to 4:00 PM Venue: Sagility, Surya tech Park,100 Outer ring Road, Electronics City Phase 1, Electronic City,Bengaluru, Karnataka 560100 Open Positions: 01 Specialist - Scheduling Job Type: Full-Time Job Description Education: Any Bachelor's Degree Experience: 4 - 5 years of experience in scheduling using WFM tools Such as Aspect, IEX, Genesys. Roles & Responsibilities: Team Management Manage team size of 3 - 5 WFM Analyst. Develop schedules that effectively deliver staffing levels that consistently achieve service level commitments. Manage non-productive time request process, ensure act...

• Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities Roles and Responsibilities • Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities

• Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities Roles and Responsibilities • Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities