3586 Workforce Management Jobs - Page 3

About The Role Job Title - GN - SONG - Service - Workforce Intelligence - Analyst Management Level: 11/ Analyst Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: UKG Good to have skills: Human Capital Management Job Summary : You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work: UKG Business Analyst/Functional Consultant Roles & Responsibilities: As part of these, you will drive the following Assist in UKG solution delivery and configuration for workforce management solutions (UKG Pro, UKG Dimensions, etc.). Support detailed UKG configuration:Le...

Job Title: Workforce management consultant Location : Bangalore or Hyderabad (WFO) Experience - Minimum 5 yrs. 5 to 8 yrs. relevant work exp. Skillset UKG Pro (Dimensions) development experience with Dell Boomi integrations mandatory skill. Minimum worked on 2 implementation projects. Having good knowledge in UKG modules & should have an idea on testing Role & responsibilities Preferred candidate profile

People Operations Specialist (HRO) for Bangalore We are looking for a person who has prior experience with Employee Data Management, Workforce Management, HRO & understanding of HR processes and familiarity with WFA processes Job Location : Bangalore Exp : 5-8 Years Shift Timing : 01.00 PM-10.00 PM 05 Days week (One side transport) Job Description : Basic understanding of HR processes and familiarity with WFA processes Proficient in MS-Office Effective verbal and written communication skills Prior experience of Workforce Admin/HR Operations domain knowledge Manage new-hire onboarding tasks: paperwork collection, systems provisioning, and orientation scheduling - for FT team members and conti...

About the Role We\u2019re seeking a proactive and detail-oriented Real-Time Analyst (RTA) to join our dynamic Workforce Management team in Bangalore. If you thrive in fast-paced environments and have a knack for optimizing performance in real time, we\u2019d love to hear from you. Key Responsibilities: Monitor queues and agent adherence in real time to ensure operational efficiency Manage intraday staffing levels and shrinkage to meet service level goals Track and report real-time performance metrics, SLAs, and adherence trends Collaborate with Operations and WFM teams to implement schedule adjustments and updates Requirements: 1\u20133 years of experience as an RTA, WFM Executive, or Real-T...

Provide strategic leadership for all human resources functions, ensuring alignment with the companys business goals in the Engineering, Oil, and Gas sector. This role requires a seasoned HR professional with a deep understanding of workforce Required Candidate profile Expertise in workforce planning, talent management, and change leadership. Strong knowledge of employment laws and industry regulations. Excellent leadership, communication, and interpersonal skills.

Role & responsibilities Job description: About the Organization: Acceleration Centers (ACs) in India, are an integral part of PwCs global network and that of our global ACs. We collaborate across engagement teams, business segments and borders – as seamlessly integrated teams – delivering complex client engagements and internal projects with agility and efficiency. At ACs in India we are focused on attracting, developing and retaining high potential talent and achieving excellence in everything we do. With innovation, growth and learning at our core, our people are able to make more possible and make our clients successful. We owe this success to our diverse and talented workforce. Therefore...

Hiring for WFM - Work Force Management - Mumbai Location 7+ to 11 Years Exp upto = 15 LPA Candidate should have core Exp into WFM - Work Force Management & RTA & Capacity Planning Should be ok with WFO Required Candidate profile WhatsApp resume to Saurabh - 9818385050 ( DONT CALL WHATSAPP ONLY ) & Mention WFM - Mumbai

The RTA is responsible for monitoring intraday performance, managing real-time adherence, and making tactical decisions to ensure service levels and business objectives are met. This role requires quick thinking, strong analytical skills, and effective communication with both leadership and frontline staff. Key Responsibilities (But not limited to): Monitor real-time contact center performance, including call volume, average handle time, staffing levels, and adherence. Take immediate action to address intraday variances, including adjusting skilling, or recommending overtime/early release. Communicate intraday performance updates and risks to operations leaders. Manage and track schedule adh...

Role & key Responsibilities: Develop and manage schedules for call center agents across various business segments. Create detailed agent-level reports for planned activities to ensure completion and compliance with Statement of Work (SOW). Formulate comprehensive action plans to enhance efficiency while meeting client expectations. Monitor and compare forecasted versus actual call volumes, shrinkage, and staffing needs; suggest modifications as necessary. Ensure scheduling adheres to labor laws, company policies, and, when applicable, employee preferences. Collaborate with operations leaders, real-time analysts, and workforce planners to achieve service level and productivity targets. Produc...

Operations Manager (US Inbound Call Centre / Travel Process) Location: Vijayawada Experience: 6-12 years Shift: Rotational US Shifts Compensation: As per industry standards Perks: Free Accommodation, Company-Provided Dinner during shift About the Role Were setting up a US Travel Call Centre and are looking for an experienced Operations Manager to lead inbound operations for flight booking and travel processes. Youll manage overall performance, ensure process excellence, and drive results across multiple teams. What Youll Do Manage end-to-end operations for the US inbound travel call centre Lead Team Leaders and agents to achieve service levels and quality targets Collaborate with Training, Q...

We are Hiring for a Leading US based Company. Job Role:- Workforce Management Analyst Job location:- Andheri. Experience:- 4+years Shift:- 24/7 Responsibilities:- • Workforce Forecasting: Utilize historical data, trends, and business insights to accurately forecast staffing requirements. Collaborate with relevant teams to ensure adequate resources are available to meet operational demands. • Staffing Allocation: Work closely with operational teams to understand staffing needs and allocate resources efficiently. Optimize workforce scheduling to ensure optimal coverage while minimizing costs. • Data Analysis and Reporting: Collect, analyze, and interpret data to generate workforce planning rep...

Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights. Key Responsibilities: A. Real-Time Monitoring & Queue Management Monitor real-time call, chat, or case queues to ensure service level goals are met consistently. Track and manage agent availability, idle time, and adherence in alignment with intraday staffing...

Role & responsibilities: Job Role: Senior Technical Consultant Shift: US Shift (7PM IST-3PM IST) Work Mode: Hybrid Relevant Exp: 8+ yrs Job Description: Technical Consultant for Infor Workforce Management (WFM) to provide expert Application Management Services (AMS) and Application Development Services (ADS). Technical knowledge of the Infor WFM platform and a proven track record of managing its integrations within a complex enterprise environment. This role will be the primary technical owner for the Infor WFM solution. You will be responsible for the system's stability, performance, and the integrity of data flowing into and out of the application. Your primary focus will be on maintaining...

Hiring Workforce Management Analyst @ ICICI LOMBARD GENRAL INSURANCE - Vashi Job Summary : The Workforce Management (WFM) Analyst is responsible for optimizing workforce efficiency and productivity through effective planning, scheduling, and real-time management. This role involves analyzing historical data, forecasting future workloads, and implementing strategies to ensure adequate staffing levels to meet service level objectives and operational goals. Key Responsibilities: Forecasting and Planning Scheduling Real-time Management Data Analysis and Reporting Business Group Service, Operations & Tech. Vertical Customer Relationship Team Role Objective Forecasting and Planning, Scheduling, Re...

Responsibilities: Manage workforce, oversee payroll & grievances Collaborate with stakeholders on HR initiatives Ensure compliance with employment laws Drive shrinkage control & attrition management Only male candidates

Overview This position will report to Facility Lead for entire HQ and will be responsible for: Entire contract workforce management Admin/Facility management Budgeting for Admin Responsibilities Managing payroll of outsourced employees Pan India in coordination with vendors. Managing 500 employees off role data Pan India along with preparing their salaries and ensuring compliances Coordinating with Internal stake Holders for replacement and hiring with offer letters Maintaining Leave/Gratuity data Admin/Facility budget management & reporting Managing Billing/Amex card /Preparing PO Coordinating with Internal stake Holders for PO, Payments, Billing, MIS, Amex card etc. Managing internal facil...

For over 20 years, Smartsheet has helped people and teams achieve well, anything. From seamless work management to smart, scalable solutions, we ve always worked with flow. We re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we re creating space space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that s magic at work, and it s what we show up for everyday. Smartsheet is seeking a Senior Manager, Technical Support to join the global support team. You will be managing and mentoring a team of globally distributed professionals i...

Looking for 1–3 years of experience as a Real-Time Analyst or in Workforce Management (WFM) within a BPO environment.(Exp in Voice or non-voice process environments) Interested candidates can mail/Whatsapp-Asha- asha.izeemanpower@gmail.com/8951638460

Formura is looking for Production Professional to join our dynamic team and embark on a rewarding career journey. Monitor and manage daily production operations ensuring quality and efficiency standards are met. Coordinate with production planning and quality control teams for process optimization. Troubleshoot manufacturing issues, ensuring minimal downtime and adherence to safety standards. Contribute to process improvement initiatives, workforce training, and production data analysis for better outcomes. Disclaimer : This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We encourage job seekers to verify all ...

EY- Assurance Staff Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Overview Responsible for invoice processing daily on Nexus tool in Simple Bills to meet the business deliverables/service levels. Responsibilities Key invoices into invoice processing application daily Review data input for accuracy/completeness Meet the production & quality deliverables in line with departmental goals Able to learn new processes and tools in a fast-paced environment Communicate and document any abnormal issues to supervisors Other responsibilities may be assigned as needed basis by business Qualifications Graduate degree or equivalent; some college level accounting preferred Minimum 1-2 years of experience in the Invoice Processing Department Minimum 1 years' experience in ...

Role - Kronos Conultant Exp - 5 to 12 yrs Location - PAN India (LTIM locations) Notice : 30 days At least 5 years of hands-on experience in Implementation, Development and Support projects related to Kronos WFC / UKG Pro WFM (WFD) Applications. • Good experience in Kronos WFC/UKG Pro WFM with functional expertise in Timekeeping, Scheduling, Forecasting, Accruals, Attendance and Activities modules. • Required - Experienced in interface development UKG Pro WFM with middle layers like Dell Bhoomi etc, Certification good to have • Sound knowledge of the various workforce management disciplines like Accruals, Attendance Tracking, Compliance monitoring, Employee Self Service, Leave Management, Ove...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Preferred candidate profile End-to-end knowledge of operations & business analysis Expertise in Power BI, SQL, Looker Skilled in operational analytics & modeling Creating business rview decks and presenting to the leadership team.