3586 Workforce Management Jobs - Page 4

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countr...

About The Role Skill required: Network Customers Operations - Customer Service Management Designation: Network & Svcs Operation New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in...

About The Role Skill required: Sales Support - Sales Enablement Designation: Sales Operations Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace t...

Description We are seeking a Senior WFM Analyst to join our team in Mumbai. The ideal candidate will have 3-8 years of experience in workforce management in the Indian job market context. The candidate should be analytical, detail-oriented, and have strong communication skills. The Senior WFM Analyst will be responsible for managing and forecasting contact center volumes, scheduling and real-time adjustments, and providing insights to improve operational efficiency. Responsibilities Develop and maintain accurate volume and staffing forecasts for the contact center Create efficient schedules that maximize agent productivity and adherence to service level goals Monitor real-time performance an...

Inspira Enterprise India Pvt. Ltd. is seeking a Specialist - WFM to join our team. While the provided responsibilities typically align with a medical or healthcare role, we are presenting them as given by you, understanding that WFM (Workforce Management) could have unique interpretations within Inspira. This role involves a highly specialized set of tasks focusing on detailed analysis, prescription, and coordination, aimed at maintaining optimal system or process health. Key Responsibilities Diagnosing and treating illnesses, medical conditions, and injuries within the scope of system or process health. Ordering, performing, and interpreting diagnostic tests to identify underlying issues or...

Hiresquad Resources is looking for a dedicated HR Recruiter specializing in BPO lateral hiring to join our team. If you have a passion for connecting talent with opportunity and thrive in a fast-paced recruitment environment within the BPO industry, we encourage you to apply. You'll be responsible for the end-to-end recruitment process for lateral hiring within the BPO sector. This involves actively sourcing, shortlisting, and attracting top professionals to meet our workforce requirements. You'll ensure a seamless hiring experience and build strong relationships with hiring managers. Key Responsibilities Manage the full recruitment lifecycle for lateral hires in the BPO industry. Utilize pl...

As a Workforce Management Manager at a leading BPO organization, your role will involve overseeing efficient scheduling and optimization of resources to ensure operational efficiency and meet business needs. You may work as an individual contributor or lead a team of workforce management specialists. Your responsibilities will include analyzing data trends and identifying opportunities for improvements to enhance productivity and quality. It is essential to use fair judgment in understanding instructions provided by the process lead/manager. Daily deliverables will include accurate and effective scheduling and reporting as basic metrics. Additionally, you will collaborate with various partne...

As an HR Executive working the night shift in Mohali, Punjab, your role will involve handling various HR operations and compliance tasks to ensure adherence to labor laws, company policies, and industry regulations. You will be responsible for managing employee grievances, overseeing disciplinary actions, and streamlining performance management processes. Additionally, you will need to manage employee benefits, leave policies, and insurance-related queries, as well as assist in drafting HR policies and SOPs to enhance workforce management. Regular audits will also be part of your responsibilities to ensure compliance with HR policies. Collaboration with internal teams for efficient onboardin...

As an Operations Manager for voice-based BPO operations at unifyCX, you will play a crucial role in leading and managing the operations to ensure efficiency, client satisfaction, and team performance. Your responsibilities will include overseeing process delivery, driving key operational metrics, managing team leaders, trainers, and quality analysts, implementing process improvements, collaborating with clients, ensuring compliance, optimizing capacity utilization, controlling operational costs, and developing team members for future leadership roles. Key Responsibilities: - Oversee end-to-end delivery of voice process operations across multiple teams or projects. - Drive performance against...

As an Intern at the organization, you will have the opportunity to gain valuable hands-on experience in various aspects of human resources. This internship is designed to provide exposure to different HR functions and support your professional development. **Key Responsibilities:** - Assist with employee orientation and onboarding processes - Support workforce management tasks - Gain insights into talent acquisition strategies **Qualifications Required:** - Pursuing a degree in Human Resources, Business Administration, or related field - Strong interest in HR practices and procedures - Excellent organizational skills and attention to detail - Ability to work collaboratively in a team environ...

As a leading provider of energy engineering solutions operating across Asia Pacific & Middle East region, we specialize in maintenance, plant upgrades, revamps, and engineering services with a focus on energy efficiency and sustainable solutions. With over 6,000 employees dedicated to delivering comprehensive services to the Oil, Gas, Refining, Petrochemical, Power, and other heavy industries, our strong onshore and offshore capabilities, combined with a proven track record of successful project delivery, make us a partner of choice. Our core services include Catalyst Handling, Industrial Cleaning, Mechanical & Plant Maintenance, Pipeline & Process Services, Revamp, EPCC, and Shutdowns & Tur...

As a Customer Service Representative at TriNet, you will be responsible for resolving general, low complexity customer issues and inquiries through various channels such as phone, email, chat, and service cases. Your key responsibilities will include: - Working towards resolving customer issues effectively and ensuring proper triage and escalation of more complex inquiries - Documenting all customer interactions in the CRM system (Salesforce) - Managing open cases in the CRM system to resolution promptly while keeping customers informed of status - Meeting established key performance indicator metrics and contributing to customer retention and satisfaction goals - Striving for first contact ...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promi...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries....

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countrie...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3-5 Years Language - Ability: English(International) - Expert Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3-5 Years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving cli...

Partner with the Insurance brokers in designing policies, manage end to end renewal process, build employee communication strategy, facilitate enrollments and support HR Business partners to drive participations Work closely with the regional TC team and coordinate with the Insurance broker and other BAU related to Insurance activity management, including support in empanelment of insurance vendor, coordinate with the internal and external stakeholders to complete necessary documentations as part of the new vendor evaluations like the GDPR Review annual renewals invoices and advise management and accounts payable for fund transfers Analyze and share utilization summary. Present key metrices ...

Profile : Workforce Manager We are looking for a Workforce Manager with minimum 2 years of experience in managing a team of 100+ employees and at least 1 year in a BPO environment. The ideal candidate must have a strong background in workforce planning, scheduling, and real-time management, ensuring optimal staffing levels to meet business objectives and consistently deliver exceptional service.Additionally, the Workforce Manager will generate regular reports to track attendance, and SLA adherence. Roles and Responsibilities: Roster Management: Develop and manage a rotational roster, assigning shifts according to the client's requirements for each Line of Business (LOB) on a monthly basis. W...

Timings: 09:00 AM 6:30 PM (Monday Friday) Preferred Skills: Proficiency in HRMS software and other HR-related tools Strong knowledge of payroll processes, compensation management, and labour law compliance. Excellent communication, organizational, and leadership skills. Knowledge of HR best practices and employee engagement strategies. Job Summary: The Assistant HR Manager plays a key role in supporting the CompanyDirectors by executing a range of HR functions. This position demands a professional with over 10 years of relevant experience and a strong focus on HRMS software management, payroll administration, internal HR operations and general management.The ideal candidate will effectively ...

Job Title: WFM RTA Location: Thane, Malad Department: WFM Work Environment - 24*7 Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational efficiency and service quality. Key Responsibilities: 1. Real-Time Monitoring: Continuously monitor real-time data and workforce metrics, including call volumes, service levels, and agent availability. Track and report on adherence, occupancy, and o...

Role & responsibilities 1. Workforce Strategy & Supply-Demand Alignment Support a rolling 90/180-day staffing forecast, incorporating demand pipelines, project roll-offs, attrition, new hires and fulfillment ratios. Partner with wider staffing team & Operational excellence team to service accounts and sales teams Develop a good understanding of available workforce and the skill-set mix to provide inputs into mid- and long-term capacity planning based on sales pipeline, project forecasts, and business growth strategies. Influence Build-Buy-Borrow (BBB) strategies at both the account and regional levels to meet future talent needs. Act as the primary point-of-contact for Thoughtworkers to all ...

Job Overview: We are looking for a Workforce Manager with minimum 2 years of experience in managing a team of 100+ employees and at least 1 year in a BPO environment. The ideal candidate must have a strong background in workforce planning, scheduling, and real-time management, ensuring optimal staffing levels to meet business objectives and consistently deliver exceptional service. Additionally, the Workforce Manager will generate regular reports to track attendance, and SLA adherence. Role & responsibilities : Roster Management: Develop and manage a rotational roster, assigning shifts according to the client's requirements for each Line of Business (LOB) on a monthly basis. Workforce and De...