757 Workforce Management Jobs - Page 4

Educational Bachelor of Engineering,Bachelor Of Technology (Integrated),Bachelor Of Technology,MBA,Master Of Science,Master Of Comp. Applications,Master Of Technology,Master Of Engineering Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Technical and Professional : Should have 5+ years of experience in Kronos Workforce Management. Should have extensive consulting/technical experience in the end-to-end Kronos implementations, rollouts, upgrades and support projects and should be well versed with Gathering, Solution Design and Development, Quality Assurance, Deployment, Post Go-Live Support and End User Education. Should have good working knowledge on Kronos Workforce Timekeeper, Workforce Scheduler, Workforce Connect, Workforce Analytics and Workforce Integration Manager. Experience in Kronos version/service pack upgrade Should have sound knowledge of the various workforce management disciplines like accruals, attendance tracking, compliance monitoring, employee Self Service, fatigue management, leave management, overtime management, schedule optimization, timekeeping, work authorization, activity tracking for monitoring idle time, utilization, productivity and incentive pay. Preferred Skills: Technology-Kronos-Workforce Management

QA Testing IVR The QA Testing Analyst is responsible for the planning integration test casing scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary works on multiple projectssystems as a project team member and are considered to be a subject matter expert for a single projectsystem. These projects are of moderate to high complexity within one or more development environments. Ensure all planning and execution of assigned QA work Integration, System, End to End and User Acceptance, production support contact center systems is executed and avoids escalation Participate in assigned Scrum ceremonies. Understand QA scope, provide QA estimates and plan the tests. Create Test casesscripts (manual and automated) and ensure test data is in place. Execute Tests (manual and automated) on time. Participate in release discussions and provide QA support as needed. Understand existing Automation Framework and maintain and modernize it, automate regression tests, and add value for optimization. Provide hands on support in automation issues resolution and be a team player in ensuring Mobile QA Automation UI API is successful. Good communication skills and coordinate with on shore and offshore members as needed. Daily status reporting to leadership during Functional Testing or Regression Testing and ensure the release defects are tracked to closure. RisksIssues within team are communicated proactively to Immediate Manager and assist in tracking them to closure. Bring thought leadership in Mobile channel and add value to Testing needs. Testing tracked and documented through Azure Dev Ops May work in systems including contact center reporting and analytics, call recording, workforce management, speech analytics Integrated voice response (IVR) or IVA contact center call routing agent skilling agent desktop and phone and systems susch as CRM. Preferred Qualifications Negotiation skills with the ability to influence others by informationknowledge sharing Proficiency in using Cyara automation test suite, in addition to in depth knowledge of common testing methods terminology and industry best practices Experience with contact center systems, including Cisco UCCE Verint WFO Suite, Nuance natural language IVRsd and VHT Callback. Genesys Cloud certification preferred. Experience with Agile collaboration systems including Microsoft Azure DevOps ADO or Jira with the ability to explain system issues clearly and concisely to all levels of management and establish effective working relationships with our internal customers Experience in an AgileScrum environment Knowledge of data structures, data management practices, various corporate security rules, legal and regulatory obligations such as PCI SOX or similar standards Advanced knowledge of using software packages or tools for processing or displaying data Most testing will be manual as there is limited automation capability with the voice IVR This may change as we expand our contact center capabilities Automation where used would be executed through our Cyara tool Familiarity with contact center technology is highly desired Routing reporting workforce management speech and text analytics chat phone and desktop Although we have not transitioned yet we are in the process of transitioning so expereince with the Genesys CX cloud platform is preferred

Urgent Opening for Team Manager - Holiday Resorts - Chennai Posted On 17th Dec 2015 03:01 AM Location Chennai Role / Position Team Manager Experience (required) 3 plus years Description Our Client: is a part of the Leisure and Hospitality sector of the groupand brings to the industry values such as Reliability, Trust and Customer Satisfaction. Started in 1996, the companys flagship brand, today has a fast growing customer base of over 183,000 members and 45 beautiful resorts at some of the most exotic locations in India and abroad. Parentage: We are part of the USD 16.7 billion multinational Group. With over 180,000 employees in 100 countries across the globe, the Group is also among Indias top ten Industrial Houses with interests in aerospace, aftermarket, agribusiness, automotive, components, consulting services, defense, energy, farm equipment, finance and insurance, industrial equipment, information technology, leisure and hospitality, logistics, real estate, retail, and two wheelers. Domain Expertise: Over the last decade, we established itself as a market leader in the family holiday business. The company has followed a two pronged strategy rapidly increasing its bouquet of resorts to provide more variety in holidaying options and enhancing its service levels to its members to provide delight at every point of interaction. All our resorts are totally geared to cater to a variety of holiday needs and experiences in all areas of operation, from housekeeping to food & beverage to holiday activities. Creating and managing the holiday experience is a core strength. Mission :Good Living. Happy Families. Vision: We will be among the Top 5 VO companies of the world in terms of member base by FY 2016 LocationChennai Job Title Team Manager -Reports to Branch Manager (CTC upto 6lacs) Job Purpose :To maximize the sales of a company's goods or services in manydifferent settings. The incumbent is also involved with identifying new markets and business opportunities Key Responsibilities: To identify potential customers, create and close new business opportunities in line with the strategic direction of the company. To build and maintain strong client relationships by effectively handlings objections/cancellations thus ensuring a high level of customer service is met at all times. To prepare sales proposals for prospective clients. Regular liaison sales/Pre-sales and Member Relations Department Any other activities as defined by the Branch Manager Candidate Profile: Experience Required 3 to 5 years of experience Should have a minimum of Bachelors degree in business administration or a related field Candidate should be ready to travel across Tamilnadu (Frequency 4 Times in a Month) Candidate should be comfortable workingon Saturday&Sunday Candidate should be Presentable & should have above average communication Candidate with Product / Insurance & Concept selling background will be beneficial Candidate should have two wheeler along with valid driving license Desired Industry: FMCG, consumer durables industry, Service sector like Telecom, personal financial products etc. if Interested, Please share your updated profile along with CTC details Send Resumes to girish.expertiz@gmail.com -->Upload Resume

we are hiring Senior Manager WFM for Pune location . Shift Timings - Flexible (24*7) Role Overview: Provide leadership and management to program staff and the primary care sector as it relates to workforce development. Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce development Required Skills and Experience: Demonstrated people management experience. Experience working in the BPO industry including a sound understanding of the issues facing primary care workforce. Demonstrated ability to lead a project including development of business case, program planning, budgeting, implementation and evaluation. Ability to build, develop and sustain positive partnerships and productive working relationships with all levels of stakeholders (internally and externally), with a commitment to customer service. Stakeholder Management Oversee, manage and monitor Workforce Development activities. In conjunction with the executive management, participate in key stakeholder engagement. Provide strategic direction to program staff to engage stakeholders effectively and develop strong partnerships WFM Process: Responsibilities Good Knowledge of agent scheduling and on floor staffing activity planning Should be able to coordinate with operations Managers and Leads Communicate effectively and close looping with the operations in case of observations Updating status in internal as well as client tools Meet process expectations with high-quality standards and adherence to SLAs Sense of ownership to complete the task satisfactorily Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. Prepare Agent schedules and Daily adherence plans Prepare various Ops production reports Perform RTM role independently Manage Breaks and Resource availability on the floor Contact - Shilpam 9999641605 Email - Shilpam.01@eclerx.com

Roles and Responsibility Manage and implement SAP PPQM solutions to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for SAP PPQM projects. Provide training and support to end-users on SAP PPQM functionality. Troubleshoot and resolve technical issues related to SAP PPQM. Analyze business processes and identify areas for improvement using SAP PPQM. Job Requirements Strong knowledge of SAP PPQM modules and functionalities. Experience working with various stakeholders to understand business requirements. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving and analytical skills. Familiarity with industry-specific regulations and standards.

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Specialism KYC, AML, Due Diligence APM Roles & responsibilities: Specialism - KYC, AML, Due Diligence As part of our KYC leadership team, you will be directly working with clients to understand long term strategic and mid-term business goals. This role will include the understanding and implementation of KYC lifecycle. You will be able to lead, understand and manage end to end KYC process with basics, KYC review, periodic refresh and remediation. The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, Due Diligence, periodic refresh, KYC review, and remediation. He/She should have complete knowledge on ultimate beneficiary ownership, source of fund/income, PEP reviews, negative alert review, and sanctioned countries. He/She should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/She should have strong capabilities in PowerPoint, MS Word and MS Excel. Independently handle clients and client calls establish self as a valued partner Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation Build domain expertise and lead from the front. Help knowledge management endeavour by sharing process knowledge and best practices within the teams Functional & Technical Skills: Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM) 3 to 5 years of experience in handling team of minimum 10 members and has good experience and knowledge of KYC, AML, Due Diligence. Should be able to understand, manage and calculate risks. Should be good with logical and quantitative abilities.

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Specialism KYC, AML, Due Diligence APM Roles & responsibilities: Specialism - KYC, AML, Due Diligence As part of our KYC leadership team, you will be directly working with clients to understand long term strategic and mid-term business goals. This role will include the understanding and implementation of KYC lifecycle. You will be able to lead, understand and manage end to end KYC process with basics, KYC review, periodic refresh and remediation. The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, Due Diligence, periodic refresh, KYC review, and remediation. He/She should have complete knowledge on ultimate beneficiary ownership, source of fund/income, PEP reviews, negative alert review, and sanctioned countries. He/She should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/She should have strong capabilities in PowerPoint, MS Word and MS Excel. Independently handle clients and client calls establish self as a valued partner Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation Build domain expertise and lead from the front. Help knowledge management endeavour by sharing process knowledge and best practices within the teams Functional & Technical Skills: Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM) 3 to 5 years of experience in handling team of minimum 10 members and has good experience and knowledge of KYC, AML, Due Diligence. Should be able to understand, manage and calculate risks. Should be good with logical and quantitative abilities.

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across different devices, operating systems & web browsers] Knowledge of Jira workflow [preferable] Knowledge of using Google Suite products such as Google spreadsheets, Google docs, Google Drive & Gmail Should know basics about Email/SMS/push/in-app marketing Should possess basic information around Marketing automation & CRM technology Should have eye for detail to assist in audits/QA Should have excellent communication skills and be able to interact directly with marketing/campaign owners Ability to work in a high-energy, quickly changing, and demanding environment Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies Technical and Functional Skills: Bachelors degree with2 to 3 years of experience in digital marketing space Basic HTML/CSS/SQL Eye for detail to assist in audits English communication skills

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles & responsibilities: Should have understanding of brokerage activities such as trade matching, invoice reconciliation, GMI rate update, trade affirmation on electronic platform, SSI update etc. Should have understanding of brokerage fee calculation and rate card review/update Should have working knowledge of electronic platforms such as Atlantis, GMI etc. Should have basic product knowledge for Fixed Income, Equity Swaps, Equity Options, FX Forward, FX Options Should able to communicate effectively with global counterparties and trade support groups to confirm settlement amount /resolve discrepancies & breaks Should have experience in either of these - LD brokerage, OTC Brokerage or electronic brokerage Ability to work under pressure to manage multiple deadlines & cut-offs throughout the day Should have hands on experience on Excel (Basic as well as Advance) Shift time - General11:00 AM - 8:00 PM Functional & Technical Skills: Minimum Academic Qualifications Graduation (B.Com./BBA/BBM/BCA) / Post Graduation (CA/M.Com./MBA/MCA/PGDM) Experience Span: 2 to 3 years of experience in manual brokerage or electronic brokerage platforms such as Atlantis, GMI etc. and an overall experience of 2-4 years years Financial Products Knowhow: Commodity swaps, Equity Swaps, Equity Options, Credit Default Swaps, IRS etc. Tools/industry utilities Preferred hands-on & understanding of Atlantis (FIA Tech), DTCC, GMI etc.

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across different devices, operating systems & web browsers] Knowledge of Jira workflow [preferable] Knowledge of using Google Suite products such as Google spreadsheets, Google docs, Google Drive & Gmail Should know basics about Email/SMS/push/in-app marketing Should possess basic information around Marketing automation & CRM technology Should have eye for detail to assist in audits/QA Should have excellent communication skills and be able to interact directly with marketing/campaign owners Ability to work in a high-energy, quickly changing, and demanding environment Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies Technical and Functional Skills: Bachelors degree with2 to 3 years of experience in digital marketing space Basic HTML/CSS/SQL Eye for detail to assist in audits English communication skills

Immediate Job Openings on SAP FICO_ Hyderabad _ Contract Experience 10+ Years Skills SAP FICO Location Hyderabad Notice Period Immediate Employment Type Contract Work Mode WFO 9- 10+ years of relevant experience of designing and configuring FICO modules. Should have Implementation experience of S4 HANA FICO with facing role. Must have done 2-3 implementations in S4 HANA .. Experience of customization of various procurement scenario's within the FICO modules. Should have experience of SAP FICO HANA Data Migration. Should have experience of Integrating the SAP FICO solutions with other modules such as SD,MM, PP and FI as well as cloud solutions such as Ariba or with 3rd party solutions. Should have good presentation and communication skills. Should be good in working with onshore-offshore delivery model. Should have the ability to handle escalation. Ability to work in a team environment, effectively interacting with others.

Immediate Openings on SAP PIPO _ Pan India_ Contract Experience 5+ Years Skills SAP PIPO Notice Period Immediate Employment Type Contract Work Mode WFO/Hybrid SAP PIPO Consultant Must have implementations

Looking for a skilled professional with 7-15 years of experience to join our team as a Salesforce LWC + Financial services cloud expert. The ideal candidate will have a strong background in the Employment Firms/Recruitment Services Firm industry. Roles and Responsibility Collaborate with cross-functional teams to design and implement Salesforce solutions. Develop and maintain technical documentation for Salesforce projects. Provide training and support to end-users on Salesforce applications. Troubleshoot and resolve technical issues related to Salesforce implementation. Work closely with stakeholders to understand business requirements and develop solutions. Participate in code reviews and ensure adherence to coding standards. Job Requirements Strong knowledge of Salesforce LWC and financial services cloud platforms. Experience working with clients in the Employment Firms/Recruitment Services Firm industry. Excellent communication and problem-solving skills. Ability to work independently and collaboratively as part of a team. Strong analytical and troubleshooting skills. Familiarity with agile development methodologies.

We are looking for a skilled Azure Engineer with 5-22 years of experience to join our team at IDESLABS PRIVATE LIMITED, located in [location to be specified]. The ideal candidate will have a strong background in designing and implementing scalable cloud-based solutions on Microsoft Azure. Roles and Responsibility Design, develop, and deploy scalable and secure cloud-based applications on Microsoft Azure. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for cloud-based systems and applications. Troubleshoot and resolve complex technical issues related to cloud infrastructure and applications. Ensure compliance with industry standards and best practices for cloud security and governance. Participate in code reviews and contribute to the improvement of the overall code quality. Job Requirements Strong understanding of cloud computing concepts, including design patterns and architecture principles. Proficiency in programming languages such as .NET, Java, or Python. Experience with agile development methodologies and version control systems like Git. Excellent problem-solving skills and ability to work in a fast-paced environment. Strong communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders. Ability to adapt to changing priorities and deadlines, with a focus on delivering high-quality results.

Roles and Responsibility Manage and implement Kofax solutions for clients. Provide technical support and training to clients on Kofax products. Collaborate with cross-functional teams to identify business requirements and develop solutions. Analyze and resolve complex technical issues related to Kofax implementation. Develop and maintain documentation of Kofax implementations and configurations. Ensure compliance with industry standards and best practices for Kofax implementation. Job Requirements Strong knowledge of Kofax products and technologies. Experience working with employment and recruitment services firms. Excellent problem-solving and analytical skills. Ability to work collaboratively with cross-functional teams. Strong communication and interpersonal skills. Familiarity with industry-specific regulations and standards.

Shift timing US Shift Hybrid model SAP Fieldglass - 7 years with end-to-end implementation experience Configuration and CustomizationCustomize and configure the SAP Fieldglass module, ensuring alignment with the company's external workforce management and services procurement needs. Technical and Functional SpecificationsDevelop detailed specifications for Fieldglass enhancements, emphasizing seamless integration with SuccessFactors, Ariba, and S/4 Mini Master. End-to-End Enhancement ExecutionGuide the entire SAP Fieldglass enhancement lifecycle, ensuring integration with SuccessFactors, Ariba, and S/4 Mini Master for a unified business solution. Integration ExpertiseSpearhead and manage the enhancement of Fieldglass's integration with SuccessFactors (for talent management), Ariba (for procurement processes), and S/4 Mini Master (for centralized data management), ensuring consistent data flow and functionality. Data SynchronizationOversee the synchronization of data across Fieldglass, SuccessFactors, Ariba, and S/4 Mini Master, guaranteeing data accuracy and cohesion following any enhancement. Training and User OnboardingFacilitate training sessions and workshops, introducing users to the enhanced capabilities of Fieldglass, SuccessFactors, Ariba, and S/4 Mini Master. System TestingCollaborate with testing teams to conduct comprehensive testing phases for the enhancements, ensuring the integrated system meets both business and technical requirements. Support and Troubleshooting:Deliver consistent post-enhancement support, resolving any integration or functional issues to ensure smooth operations across modules. DocumentationCreate meticulous documentation on enhancement processes, workflows, and data mapping between the systems, serving as a valuable reference for both technical and non-technical users Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills assessment reporting in collaboration with other members of the Strategy Analytics Team and CDO. Support weekly/monthly adjustments to align with new and changing collection strategy configuration. Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks. Support all projects that directly involve dialer support. Monitor daily strategy performance by using existing reports and collaborating with the Contact Strategy team, and suggest new approaches to accomplish KPI goals set out by Strategy and Analytics. Review and update dialer settings to optimize dialer performance. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership. Collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business needs. As Dialer Manager, You Need Bachelor's degree in Business Administration, Accounting, Economics, Finance, or related experience. 5+ years of relevant experience in Dialer Operations or Dialer Administration within Financial Services, or related areas. Automotive Finance industry background is a plus. Experience supporting telephony and ALM platforms preferred. The ability to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems. Exceptional listening and communication skills to effectively convey written and verbal information. Strong PC skills; Microsoft Access, Excel, Word, and PowerPoint.

Hi , Greetings from the IDESLABS, Urgent Requirement for Staffing Manager, Experience:4+ Years location:Mumbai. Mode of Work:Hybrid Employment Type:C2H JD: RMG- Staffing/ Demand Fulfilment Triage demand to determine quality and how it will be fulfilled (recruiting, internal, contracting, IJP, job rotation etc) Laser focus on clearing bench and fulfilling sold demand Stakeholder Management/ Customer Management Prioritize, manage, and communicate daily on demand status to ensure it is fulfilled in the shortest period of time Evaluate and present bench matches to Accounts and provide daily feedback Focus on prioritized aging demands fulfilment and to minimize potential revenue loss Excellent coordination skills, excellent communication skills and excellent in excel Ability to prepare reports, analysis of reports and knowledge on graphs. Interested Candidates Please share your Updated CV at bhavanireddy.p@ideslabs.com Thanks & Regards, P Bhavani

8-10 years of experience with UKG Pro (or similar workforce management systems). Strong understanding of HR, payroll, and workforce management principles. Should have hands on experience in UKG Pro implementation projects in configuring Timekeeping, Attendance Accruals, Scheduling, Advance Scheduling. Design and implement workflows, rules, and policies. Good Understanding in UKG Pro implementation Lead UKG Pro implementation and configuration projects. Design and develop technical solutions for complex business requirements. Collaborate with internal teams to integrate UKG Pro with other HR systems. Develop and maintain technical documentation. Troubleshoot and resolve complex UKG Pro issues. Experience with integrations Analyze business requirements and translate into UKG Pro configurations. Collaborate with stakeholders to ensure UKG Pro aligns with organizational goals. Develop and deliver training programs for end-users.

8-10 years of experience with UKG Pro (or similar workforce management systems). Strong understanding of HR, payroll, and workforce management principles. Should have hands on experience in UKG Pro implementation projects in configuring Timekeeping, Attendance Accruals, Scheduling, Advance Scheduling. Design and implement workflows, rules, and policies. Good Understanding in UKG Pro implementation Lead UKG Pro implementation and configuration projects. Design and develop technical solutions for complex business requirements. Collaborate with internal teams to integrate UKG Pro with other HR systems. Develop and maintain technical documentation. Troubleshoot and resolve complex UKG Pro issues. Experience with integrations Analyze business requirements and translate into UKG Pro configurations. Collaborate with stakeholders to ensure UKG Pro aligns with organizational goals. Develop and deliver training programs for end-users.

8-10 years of experience with UKG Pro (or similar workforce management systems). Strong understanding of HR, payroll, and workforce management principles. Should have hands on experience in UKG Pro implementation projects in configuring Timekeeping, Attendance Accruals, Scheduling, Advance Scheduling. Design and implement workflows, rules, and policies. Good Understanding in UKG Pro implementation Lead UKG Pro implementation and configuration projects. Design and develop technical solutions for complex business requirements. Collaborate with internal teams to integrate UKG Pro with other HR systems. Develop and maintain technical documentation. Troubleshoot and resolve complex UKG Pro issues. Experience with integrations Analyze business requirements and translate into UKG Pro configurations. Collaborate with stakeholders to ensure UKG Pro aligns with organizational goals. Develop and deliver training programs for end-users.

Hiring for WFM - Work Force Management - Mumbai Location 3 to 5 Years Exp upto = 5 LPA 5+ to 8 Years Exp upto = 8 LPA Candidate should have core Exp into WFM - Work Force Management Should be ok with WFO Required Candidate profile WhatsApp resume to Saurabh - 9818385050 ( DONT CALL WHATSAPP ONLY ) & Mention WFM - Mumbai

We are seeking a proactive and detail-oriented WFM Real-Time Adherence (RTA) Specialist to join our Workforce Management Analytics team. The RTA Specialist plays a critical role in monitoring service levels, real-time agent adherence, and intraday performance across business units. This role is essential in ensuring optimal staffing, timely response to operational variances, and effective communication between WFM, operations, and support teams. Roles and Responsibilities: Monitor real-time contact centre metrics including agent status, schedule adherence, service level, occupancy, and queue performance across channels (voice, chat, email, etc.). Take immediate action to address any deviations from forecasted staffing levels or KPIs by notifying team leads and escalating issues as needed. Track and report on real-time adherence, shrinkage, and productivity; provide hourly updates and intraday dashboards. Execute intraday re-forecasting and reallocation of resources when demand changes or service levels deviate. Coordinate with operations and team leads to manage unscheduled absences, early logouts, and breaks. Maintain accurate real-time records of agent attendance, login/logout trends, and exceptions. Use the WFM tool (e.g., Genesys WFM mandatory) to monitor live data and apply schedule adjustments. Assist with intraday reporting and analytics, contributing to post-day and post-week performance reviews. Participate in WFM huddles and provide insights to drive performance improvements. Mandatory Skills: Hands-on experience with Genesys WFM Strong understanding of key WFM metrics such as adherence, service level, occupancy, AHT, and shrinkage. Ability to work under pressure in a dynamic, fast-paced environment. Proficient in Microsoft Excel and able to interpret real-time dashboards and reports. Strong verbal and written communication skills for coordinating with teams and providing updates. Ability to work in a fast-paced and dynamic environment. Desired Skills : Familiarity with multi-channel environments (voice, chat, email). Experience in a 24/7 operational setup or global workforce support model. Exposure to intraday re-forecasting tools or workforce scheduling systems. Detail-oriented with strong time management and prioritization skills. Please share your profile at surbhi.malhotra@nlbtech.com

Roles and Responsibilities Bridge management and employee relations by addressing demands, grievances, orother issues. Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization. Desired Candidate Profile

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAgility for quick learningAbility to work well in a teamAbility to meet deadlinesWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation