2550 Workforce Management Jobs - Page 6

EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling reques...

WFM AM- Hyderabad- Immediate joiners. Please share cvs to sd00838847@techmahindra.com 6Yrs + from BPO and 3 yrs should be in Planning. Job Description Strategic Planning and Forecasting: Should be able to develop long term and short term forecast based on the historical data. Understand and leans and peaks and can optimize resource utilization and achieve operational effeciency. Should have good knowledge of planning fundamentals (like trend analysis, occupancy, optimization techniques, etc.) Should be able to develop Capacity Planner with Workload or on SL based Calculations for various channels irrespective of nature of business. Data Driven Approach: Should plan based on the historical da...

Dear Candidate, We have a Job Opening for Unit HR Head in Reputed Hospital at Ranchi. Requirement Details: Location : Ranchi Designation: HR Manager Experience: 8 to 12 Years Qualification: B MBA/PGDM in HR or equivalent Industry: Healthcare/Hospital mandatory Expected Notice Period : Immediate to 30 days Responsibilities: Responsible for managing the end-to-end HR function for the assigned hospital unit, ensuring smooth operations across talent acquisition, employee engagement, compliance, and workforce management. Acts as the key HR partner for the Unit Head and all departmental leaders. If you are interested, kindly share your updated CV to cg12@convate.com with below details. Kindly fill...

Forecasting & Capacity planning profiles (9 to 14 yr exp) UK SHIFT Capacity planning, forecasting WFO Experience with WFM software like NICE IEX will be an added advantage F2F interviews share ur CV -Karishma.imaginators@gmail.com Required Candidate profile Proficient in Microsoft Excel (including pivot tables, formulas, and charts).

Scheduling Analyst Support the senior management team in maintaining the optimal agent schedule design and profile to meet business demands. Work with offshore teams to ensure schedules are accurate and as per WFM processes. Accountability & Activities Results Focused: Perform analysis on the schedule fit efficiency to ensure optimum solutions through working with and managing offshore activities and workloads, Optimisation of schedules to create the best possible deviation/intraday plan in readiness for handover to the tactical planning team Coordinate offline planning with offshore Bank holiday scheduling Communication: Ensure relationships are maintained to ensure communication is maximis...

Roles and Responsibilities * Manage workforce planning, forecasting, and capacity planning to ensure optimal resource allocation. * Oversee real-time analysis (RTA) and rostering to minimize overtime and optimize labor costs. * Collaborate with stakeholders to identify areas for process improvement and implement changes. * Develop and maintain accurate demand forecasts to inform staffing decisions. Desired Candidate Profile 8 years of overall experience in 2 years as Workforce Management (WFM) * Strong skills in RTA, Real Time Analysis, Capacity Planning, Forecasting, and Workforce Planning. * Proven ability to analyze complex data sets and develop actionable insights.

Manager, Customer Experience (APAC) at Skuad Remote Job | AllRemote Manager, Customer Experience (APAC) Role Customer Success 1 Click Apply Why you should join Skuad NASDAQ Listed-backed hyper-growth company Rapid career advancement with opportunities to learn Competitive salary and Performance bonus Paid time off, Flexi-hour policy & Wellness benefits Truly Global & Diverse Team About the role Customer Success Leadership: Own and drive customer success strategies, ensuring long-term retention and growth. Lead high-value client relationships, delivering an exceptional B2B experience. Oversee seamless onboarding processes to ensure clients realize value from day one. Customer Advocacy & Relat...

Job Title: Real Time Analyst/Resource Planning Analyst Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Your Role: Communicate to impacted businesses on actions taken and current status Monitor intra-day scheduling forecast compared to actual volumes and make adjustments throughout the day, as required Receive, review, and make decision for same...

The Principal Learning Content Strategist Human Capital Management (HCM) is an individual contributor role. The individualis a self-motivated professional who uses their expertise to supportOUproducts, curate online subscription material aligned with the HCM Product Strategy, participate in content roadmap planning, and contribute to the development and recording of trainingcontent. The ideal candidate will identify, propose, design and prototype new teaching methods, learner engagement techniques, and content for targeted job roles within Oracle University for our HCM educational offerings based on their experience in the field implementing Fusion HCM solutions for customers. In this role y...

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. TBD Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up ...

Before Applying for the postio n Kindly READ the JD properly . Job Role: Sr Functional Consultant-Infor WFM Shift: UK Shift Work Mode: Hybrid Relevant Exp: Min 7 Years Job Description Key Responsibilities: 7-8 years of experience required. Infor WFM: Strong expertise in modules such as: Time & Attendance Workforce Scheduling Absence Management Labor Forecasting & Budgeting Pay Rules, Work Rules, and Calculation Groups Good functional understanding of overall HCM processes including HR, Benefits, and Payroll. Experience with Infor WFM Work brain configuration and rule building. Nice to Have: SQL knowledge to perform data investigations and queries. Understanding of data security and complianc...

Job Summary: We are looking for a detail-oriented and proactive WFM Real Time Analyst to monitor live operations, support workforce scheduling, and ensure service levels are consistently met. The ideal candidate will be responsible for tracking agent activities in real time, responding to operational changes, and helping to optimize staffing to meet customer demands. Key Responsibilities: Monitor real-time performance metrics such as adherence, service levels, average handle time, and occupancy. Track agent availability, breaks, and schedule compliance during the shift. Provide immediate alerts and recommendations to team leads or supervisors in case of deviations. Coordinate with the schedu...

Qualification & Experience- Chennai- work from office Min 2 yrs of Experience required Shift Timing- External Workforce (EWP) - 9.30 pm to 6.30 am IST CTC: 6.5 lpa + shift allowance Experience with JIRA service management and Workday systems Outstanding customer service and organizational skills with a strong aptitude for attention to detail Highly computer literate with knowledge of MS Office (Excel, PowerPoint) and Google Workplace (gmail, Docs, Sheets, Calendar) Job description Provide daily guidance to internal Client partners in EMEA, NORAM and APAC on external workforce staffing processes - via Slack and ticketing systems Review SOWs for correct tasks and deliverables. Required Candida...

Job Description Job Description : The Application Consultant is responsible for providing professional, creative, energetic and thorough experience for internal and external customers of Verint. The role is responsible for consulting customers both in person and virtually and delivery of training for multiple Verint solutions. Responsibilities Principal Duties and Essential Responsibilities: Maintain fluency with Verint Applications. Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and general insights for that industry. Conduct design sessions and consulting events on Verint Applications in accordan...

As a Tele Sales Manager at Paisa Bazaar, you will be responsible for leading the Personal Loan / Business Loan Tele Sales team in Karnataka. Your role will involve managing a large tele sales team, ensuring sales targets are met, monitoring performance metrics, and driving workforce efficiency. Your expertise in call centre operations, sales metrics, and CRM tools will be crucial in achieving success in this role. **Key Responsibilities:** - Lead and manage a large tele sales team for Personal Loan & Business Loan verticals, including Team Leaders, Assistant Managers, and Associates. - Ensure achievement of sales targets, productivity, and key performance metrics like connect rate, conversio...

Provide daily guidance to internal Client partners in EMEA, NORAM and APAC on external workforce staffing processes - via Slack and ticketing systems Review SOWs for correct tasks and deliverables. Call 9791593200, 7200550458, 9361349589 Required Candidate profile Ensure that workers are correctly classified based on the terms in the SOW Responsible for training new team members on Jira, Workday, reporting, and the entire external workforce operations

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: The Sr Supervisor an experienced WFM professional, who fosters a culture of excellence for the scheduling, forecasting, real-time, short term, long term, and program management functions of WFM. Should be aware of various WFM Disciplines, like forecasting, Planning, Intraday Management and Reporting. Monitor intraday performance of call volume and staffing levels acro...

Email your resume to Vyshnavi@wissenpro.com or call/WhatsApp at 77020-08595 Key skills and knowledge: Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software. Experience in IEX and Alvaria WFM tool is required, preferably Alvaria. Team handling experience shall be an added advantage. Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make dec...

Email your resume to Vyshanvi@wissenpro.com or call/WhatsApp us at 77020-08595 Role and Key Responsibilities: The Point of Contact for forecasting. Updates the forecast with monthly/weekly actual data and suggested improvements based on trend analysis Refine forecasting scenarios and generate the final forecast Refines and captures data to be used as input to the models Designs and develops forecasting scenarios Generate short-term forecasts, incorporating business impacts Revise the forecast based on feedback Maintain process documentation and tweak as per requirement. Hands-on experience on Time Series forecasting Understanding of WFM and Contact volume & AHT forecasting Hands-on experienc...

Role Overview: You will be responsible for heading the Workforce Management, Demand planning, and fulfilment across all entities globally. Your main tasks will include designing and implementing an enterprise workforce fulfilment framework. Your role will involve empowering talent teams to embed demand plans, enabling internal and external talent intelligence through demand supply analytics, strategic talent fulfilment modelling, and capability transformation. Additionally, you will be advising on productivity opportunities, internal talent development, and strategic hiring in collaboration with sourcing, learning, and talent teams. Key Responsibilities: - Head the Workforce Management, Dema...

Role Overview: As part of the HR Strategy & Transformation team, you will specialize in various areas within HR to assist clients in targeting and delivering value for their HR and Talent investments. You will be working with a distributed delivery model that can be deployed globally, including onsite, near shore, and offshore locations. Key Responsibilities: - Designing HR Operating Models, including HR Op Model Design, Organization Design, and Capability Enhancement - Developing Competency Based Talent Management strategies, involving Competency Modelling, Design, Assessment, and Integration with HR & Talent processes - Analyzing and optimizing Workforce Management, focusing on workforce e...

Role Overview: Join our dynamic team as a Customer Service Specialist where you will play a pivotal role in ensuring exceptional service delivery. With a focus on customer satisfaction, you will utilize your skills in customer service and basic workforce management to address inquiries and resolve issues efficiently. This hybrid role offers the flexibility of night shifts allowing you to balance work and personal commitments. Key Responsibilities: - Provide outstanding customer service by addressing inquiries and resolving issues promptly to ensure customer satisfaction. - Utilize basic workforce management skills to optimize service delivery and maintain efficient operations. - Collaborate ...

Role Overview: As an experienced team member, you will independently plan and carry out your work to provide day-to-day support to Business Units" resource/talent management needs. You will partner with offshore/onshore teams on sourcing execution and guide junior team members. Key Responsibilities: - Responsible for all workforce management activities of a few accounts in a Vertical or a Large high growth account - Plan and assist in Sourcing and Staffing positions for accounts you are responsible for - Ensure good stakeholder relationship through stakeholder management communication and meeting of deadlines - Provide recommendations regarding long term planning and processes changes and ex...

Role Overview: As a Workforce Management (WFM) Analyst at Electronic Arts in the Fan Care department, you will play a crucial role in ensuring our fans have the best gaming experiences. You will report to the Community Care Director of Programs & Planning and be responsible for analyzing data to improve operational efficiency and staffing plans. Key Responsibilities: - Analyze historical datasets to monitor partners" performance and identify areas for improvement across the organization. - Collaborate with operations, product, and project management teams to develop future capacity and staffing plans. - Present long-term planning outputs to leadership teams on a monthly and quarterly basis. ...

Location: Ahmedabad and Gandhinagar Strong Analytical and problem solving skills Expert in MS EXCEL/GOOGLE SHEETS Experience: (1-3 years+) BPO sector preferred International BPO