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Service Level Manager - L1

Service Level Manager - L1

Wipro

3 - 5 years

6 - 10 Lacs

Pune

Posted:4 months ago| Platform:

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Skills Required

service level management aspect rta itil wfm project management operations management team management forecasting avaya cms workforce management problem management change management real time analysis itsm incident management sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role:
Service Level Manager
Do:
- Proactively assist in the development, implementation, management and evaluation of the Wellbeing and Resilience Programs and initiatives for all employees at the Cebu location, from Managers to the Reviewers.
- Liaison and partner with the identified internal and external stakeholders- like the business and operations teams and third-party vendors - to ensure the smooth execution of the Wellbeing and Resilience programs.- Have open, timely and effective communication and proactively give feedback, as this is critical to the success of these programs.- Though direct clinical work will be minimal, [ as we have a third-party vendor that provides the counselling and therapeutic services] a strong understanding of clinical aspects is required as you assess the effectiveness of this third-party vendor and partner with them closely to obtain feedback and co-create innovative programs that meet ongoing needs. as required, will develop innovative and impactful mental health campaigns that we will run for our people.



Mandatory Skills:

ITIL Service Level Mgmt.
Experience3-5 Years.

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Service Level Manager - L1