Position: Sr Sales Representative (International Market Experience) Working Hours: Night Shift (PST) Location: Hyderabad (Hybrid) (Preferred candidates based at Hyderabad/ South Region can Relocate) Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. About: We are looking for a Senior Sales Development Representative (Sr. SDR) to engage with US-based prospects, conduct deep discovery and qualification calls, and hand over fully qualified opportunities to AEs. This role requires strong sales acumen, understanding of Managed Services (MSP) sales, and IT service sales. Roles and Responsibilities: Conduct calls to prospective clients. Set appointments or close deals with clients. Identifying customer needs and communicating clients value proposition must have strong Lead discovery calls to identify client pain points, IT support needs, budgets, and decision-making processes. Manage and develop your own diary, schedule call-backs, and future opportunities. Working with weekly KPIs and targets with Perform in-depth qualification using BANT, MEDDIC , or similar frameworks. Call leads from a database list and conduct research on potential prospects. Collaborate with AEs to ensure smooth handoff and effective sales progression with it Maintain accurate CRM records and ensure detailed documentation of client interactions. Generate sales appointments and insides sales opportunities through outbound telemarketing campaigns, including manual internet leads. Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills. Provide market and client feedback to sales and marketing teams for continuous improvement. Utilize, maintain and continuously improve various sales and communication techniques. Build strong prospect relationships through consultative and value-driven conversations. Educate customers in all products, services and packages along with competitor's offerings. Required Skills Proven experience in international sales with 4-5 years mainly focusing on the IT Market, preferably MSP or Managed IT Services with a track record of consistently meeting or exceeding sales targets. Excellent communication and interpersonal skills, with US B2B Sales Mandatory the ability to build rapport and establish trust with prospects. Conducting discovery and qualification calls. Strong negotiation and persuasion skills, with the ability to handle objections and close sales. Proficient in using CRM software (HubSpot) and other sales tools to manage leads and track sales activities. Highly motivated and target-driven, with a proactive and competitive mindset. Ability to work independently and as part of a team, collaborating and coordinating efforts with other sales representatives, marketing, and support teams. Excellent time management and organizational skills, with the ability to prioritize tasks and manage a high volume of leads and opportunities. Strong problem-solving abilities, with the capacity to analyze customer needs and recommend appropriate solutions. Self-disciplined and resilient, able to handle rejection and maintain a positive attitude. Knowledge of sales techniques and best practices, including cold calling, objection handling, and closing strategies. Required Qualifications High school diploma or equivalent. A bachelor's degree in business, Marketing, or a related field is preferred. Proven experience in outbound sales, telemarketing, or a related sales role. Familiarity with CRM software and sales tools. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Excellent verbal and written communication skills. Strong problem-solving and decision-making skills. Ability to work independently and as part of a team. Flexibility to work evenings or weekends, as required. Previous industry experience and product knowledge is a plus.

Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. The Service Desk Director is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the SD Director is also responsible for providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed levels. Roles and Responsibilities: Manage service desk team members and their overall daily activities. Manage the dispatch process of service requests to ensure full utilization of resources. Manage the dispatch process of field technicians to ensure full utilization of resources. Improve usage of Support resources and increase the productivity of the team. Communicate with all parties in a constructive manner to guarantee customer expectations are met. Maintain awareness of all outstanding customer pre-and post-delivery issues and provide status to clients as necessary. Perform customer follow-up to verify final resolution and determine satisfaction level. Interface with appropriate technical personnel for customer problems that cannot be resolved effectively. Provide accurate reports and metrics to company management on the status of delivery Service Level Agreements across all clients. Understand service desk objectives and the role and function of each team member. Manage the team's development by ensuring that daily tasks and activities match their career interests. Assist the service desk team in design and development tasks. Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production. Additional Duties and Responsibilities: Identify areas for improvement and make constructive suggestions for change. Continually seek opportunities to increase customer satisfaction and deepen customer relationships. Escalate service desk issues to the CTO as required. Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing solutions. Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc. Maintain specific knowledge of the customer and how our service relates to their business strategy and goals. Develop in-depth knowledge of the service catalog and how it relates to customers needs. Conduct performance evaluations and mentor those with less experience. Develop training programs to develop and refine the skills of the service desk team. Facilitate regular service desk team meetings and service board reviews. Document internal processes and procedures related to duties and responsibilities. Enter all work as activities, service tickets, or project tickets in ConnectWise. Review relevant publications and online materials to remain up to date with current and future trends emerging in the industry. Knowledge, Skills, abilities required: 15+ years of experience of IT/MSP experience, with ticketing system Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Sonic Wall CSSA, Connect Wise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP Knowledge and experience in cross-functional management methods and techniques Knowledge of industry applications, processes, software, and equipment Strong organizational, presentation, and customer service skills Skills in strategic planning with an ability to think ahead and make long-term plans. Strong leadership skills and getting results with a strong customer orientation. Understanding of support tools, techniques, and how technology is used to provide services. Excellent communication skills in English, both written and oral.

Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be in Hyderabad WFO/Hybrid, India but you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company that is expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes having attention to detail, following the processes in place, and being able to adapt to a variety of situations. A Service Desk Dispatcher is a key role in an IT support environment, ensuring the smooth allocation of incoming service requests or incidents to the right personnel. The responsibilities vary depending on the organization's size and structure, but here are the key duties of a Service Desk Dispatcher: Primary responsibilities: Answer client incoming calls and respond to their emails. Ask questions to determine the nature of the problem. Probe and gather the required relevant information. Create, categorize, document, and assign the ticket to appropriate technicians or teams. Resolve basic technical issues related to account passwords, computer O/S or applications, printers, etc Follow up with the clients to confirm the resolution of the issue. 1. Ticket Management: Logging and Prioritizing : Ensuring all incoming service requests, incidents, or issues are logged accurately in the service management system. Categorizing : Assigning appropriate categories to each request or incident for proper routing. Prioritizing : Determining the urgency and impact of each request to prioritize them effectively. Technical Skills : Should have experience in O365, Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting. Ticketing tool (Service now) 2. Routing and Escalating Requests: Dispatching Tickets : Ensuring tickets are directed to the correct IT support teams or technicians based on their expertise. Escalation : Identifying complex issues that need to be escalated to higher-level support, management, or specialized teams. 3. Communication: User Interaction : Communicating with users to gather relevant information regarding their issues and keeping them updated on ticket status. Status Updates : Providing users with regular updates on the progress of their incidents or requests. 4. Managing Service Level Agreements (SLAs): Monitoring SLAs : Ensuring that response and resolution times align with predefined Service Level Agreements. Tracking Time : Keeping track of the time spent on each ticket and ensuring that issues are addressed within the required timelines. 5. Resource Allocation: Optimizing Resource Use : Ensuring that technicians and resources are utilized efficiently by managing the workload across the team. Balancing Workload : Distributing tickets evenly across support staff, considering their expertise, availability, and current workload. 6. Incident Resolution Support: First-Level Support : In some environments, the dispatcher may also provide first-level troubleshooting before dispatching the ticket, particularly for common or known issues. Basic Problem Diagnosis : Assisting in basic troubleshooting steps before deciding if escalation or assignment to an advanced team is necessary. 7. Reporting: Reporting Trends : Identifying recurring issues or patterns from service requests and incidents and generating reports for improvement. Monitoring and Analyzing : Tracking ticket trends and service performance metrics to ensure efficient operations. 8. Documentation and Knowledge Management: Knowledge Sharing : Ensuring that tickets are documented well so that useful information can be added to the knowledge base for future use. Updating Knowledge Base : Contributing to the knowledge repository to help resolve future incidents faster. 9. Quality Assurance: Ensuring Service Quality : Ensuring that incidents are handled properly and that service desk processes are adhered to, maintaining the standard of support. Feedback Collection : Collecting feedback from users about the support service and making necessary improvements. 10. Coordination with Other Teams: Collaboration : Coordinating between the service desk team, technical support, and other business departments to ensure seamless operations. Problem Management : Collaborating with problem management teams to analyze and resolve underlying causes of recurring incidents. 11. Continuous Improvement: Process Improvements : Identifying areas for improvement within the dispatch process or overall service desk operations. Training : Assisting in training new service desk agents or dispatchers to ensure smooth operations. Skills and Qualities of a Service Desk Dispatcher: Strong Communication : Both verbal and written communication skills must have worked with International Clients for interacting with users and support teams. Problem-Solving : Ability to identify and prioritize the right resources for resolving issues quickly. Time Management : Managing multiple tickets and requests simultaneously. Technical Knowledge : Understanding of IT systems, networks, and support processes to allocate requests effectively. Organizational Skills : Strong attention to detail and ability to handle complex situations in a systematic way.

Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XO Team, Cure8 , and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be WFO/Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8's goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Roles and Responsibilities: Communicate with all parties in a constructive manner to guarantee customer expectations are met Perform customer follow-up to verify the final resolution and determine satisfaction level. Interface with appropriate technical personnel for customer problems that cannot be resolved effectively Provide accurate reports and metrics to company management on the status and budget of ongoing projects and agreements Assist the service desk team in design and development tasks Experience in IT Infrastructure Support management in the Production Environment. Proficient in Implementing, Configuring, and Administering Windows standalone\Cluster\NLB servers Migration of Windows 2008/2012/2016 domains. Plan a rollback in case of failure in migration Managing Firmware/software updates on Production Servers\Hardware Devices. Knowledge of handling Centralized Monitoring Knowledge of Patch Management and Scripting (PowerShell) Knowledge of enterprise-class infrastructure software such as anti-virus, backup, hardware technologies SAN, NAS, Storage, and related client-side software. Knowledge in Virtualization (VMWare) is a plus Working with Active Directory and Exchange to create/modify/terminate accounts. Group Policy Planning & Deployment Configuring and managing Exchange Server, proficient in Office 365 migrations would be a plus Develop and maintain automation scripts for solution patching Knowledge of Network Switches and firewalls would be a plus Certifications for Windows Server technology (MCITP) and ITIL concepts would be an added advantage Knowledge, Skills, and abilities required: 10-12 years of experience of IT/MSP experience, with a ticketing system Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP Knowledge and experience in cross-functional management methods and techniques Knowledge of industry applications, processes, software, and equipment Strong organizational, presentation, and customer service skills Skills in strategic planning with an ability to think ahead and make long-term plans Strong leadership skills and getting results with a strong customer orientation Understanding of support tools, techniques, and how technology is used to provide services Excellent communication skills in English, both written and oral Effective communication and interpersonal skills Interpersonal skills: such as telephony skills, communication skills, friendliness, active listening, and customer-care Demonstrated experience and knowledge across all facets of End-user Computing, Audio/Video, Cyber/IT Security, and infrastructure (e.g O365 cloud environments, IT equipment room operations) Solid working knowledge of Internet standards and protocols (DNS, TCP/IP, etc.) Troubleshooting workstations, printers, and other peripherals. Ability to multi-task and adapt to changes quickly Understanding of support tools, techniques, and how technology is used to provide services Self-motivated with the ability to work in a fast-moving environment

Job Title: Collection Specialist US Accounting, Accounts Receivable & Basic Finance Location: Hyderabad (Hybrid)- Preferred candidate from Hyderabad or South Region Department: Finance & Accounting Shift: PST (Night Shift) Employment Type: Full-Time Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Job Summary: We are seeking a detail-oriented and proactive Collection Specialist working with US Accounting, AR & Basic Finance to manage accounts receivable and support basic finance operations. This is a Junior role , the ideal candidate will be responsible for ensuring timely collection of payments, maintaining accurate financial records, and supporting day-to-day finance functions. Key Responsibilities: Accounts Receivable & Collections: Monitor customer accounts to identify overdue balances. Initiate and maintain communication with clients regarding outstanding invoices. Send payment reminders, follow-up emails, and make collection calls. Resolve billing discrepancies and disputes in coordination with the sales or operations team. Process customer payments and update the accounting system accordingly. Maintain accurate and up-to-date records of collection activities. Basic Finance Support: Assist with account reconciliations and financial reporting. Record and post journal entries related to AR and collections. Support the month-end and year-end closing process. Assist in generating aging reports and cash flow forecasts. Maintain compliance with internal controls and accounting policies. Requirements: Bachelor's degree in finance, Accounting, Business Administration, or a related field. 3-5 years of experience in collections, accounts receivable, or general accounting. Strong knowledge of AR processes, US Accounting and basic finance principles. Proficient in Microsoft Excel and accounting software mainly QuickBooks. Excellent communication, negotiation, and problem-solving skills. High attention to detail and ability to work independently. Preferred Qualifications: Experience with ERP systems. Familiarity with invoicing and credit control practices. Knowledge of financial regulations and compliance requirements.

Job Title: Senior Analyst, Strategic Markets (Research + RevOps) in IT industry Location: Hyderabad (Hybrid), Preferred candidate must be from Hyderabad or from South Region Can Relocate. Job Type: Full-time Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Overview: Led market intelligence and sales operations efforts at the intersection of strategic research and GTM execution. Built scalable systems to identify licensees, source decision-maker data, and drive early outreach in emerging markets. Accelerate revenue and partner engagement . Identified and tracked license applicants / awardees in emerging markets to enable early sales outreach and competitive advantage. Sourced and verified decision-maker contact data (email/phone) via public records, databases, social media, etc. Created dashboards and ad hoc reports to monitor licensee pipeline, outreach status, and market performance. Developed repeatable research systems and maintained accuracy and transparency in Salesforce. Guided lead segmentation, GTM timing, and market prioritization through close collaboration with sales, partnerships, and RevOps. Connecting leads consultants, lawyers, and other key players to accelerate partner deal flow. Surfaced zoning approvals and regulatory shifts ahead of competitors to inform outreach strategy. Consolidated fragmented datasets into centralized frameworks to improve reporting, visibility, and sales team enablement. Role Vision for Base8: 4 Core Pillars This role would blend strategic execution, data intelligence, and operational integration. Below is a working model of the 4 pillars I see defining success: Market Intelligence (Research & Data Sourcing) Strategic Ops (System Design + GTM Planning) Revenue Enablement (Guiding Sales & Marketing via Data) Partner Strategy & Ecosystem Alignment (Maximize partner value) Market Intelligence & Data Sourcing Surface key emerging market opportunities: licensees and market players Identify decision-makers, contact info, timelines, and approval stages Track local approvals, business openings, and licensing shifts Connect ecosystem dots (whos working with which consultants/lawyers) Key Outcome: Be first to uncover who matters and when, before competitors. Strategic Operations & Infrastructure Audit existing systems (HubSpot) and assess data quality/completeness Design and oversee scalable data tracking frameworks across markets and implement processes that research assistants and internal teams can execute Integrate cross-company data across partners into one centralized source of truth Key Outcome: Create the operational backbone for data-driven strategy. Revenue Enablement & GTM Strategy Provide sales and marketing teams with timely, accurate, and actionable lead intelligence, including segmentation logic and targeting guidance Prioritize leads based on license status, stage, etc. Advise on when to reach out and which team is the best fit Use insights to help partners win new business more efficiently Key Outcome: Convert intelligence into deal-flow acceleration. Partner Strategy & Ecosystem Alignment Act as connective tissue across partner companies to align objectives, share insights, and increase partner ROI. Identify gaps/opportunities in partner coverage by vertical or market Tailor data delivery and reporting to partner objectives and business models Align insights with shared KPIs across entities Key Outcome: Maximize partner value and reduce friction through customized data alignment. Qualifications: Education & Experience: Bachelor's/ Master's degree in business, Economics, Finance, Marketing, Data Analytics, or related field. MBA or master's is a plus. 4-6 years of experience in a strategic role such as market research, business intelligence, revenue operations, or corporate strategy within the IT/SaaS industry specifically with US Market. Proven experience supporting GTM (Go-To-Market) strategy, sales/revenue forecasting, or pricing analysis.

Position: Service Desk Manager (Worked with US Process/ International Process) Shift: Night shift (PST) Job Location: Hyderabad Hybrid, Preferred candidate based at Hyderabad or South Region Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. The Service Manager is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the Service Manager is also responsible for providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed levels. Roles and Responsibilities: Manage service desk team members and their overall daily activities. Manage the dispatch process of service requests to ensure full utilization of resources. Manage the dispatch process of field technicians to ensure full utilization of resources. Improve usage of Support resources and increase the productivity of the team. Communicate with all parties in a constructive manner to guarantee customer expectations are met. Maintain awareness of all outstanding customer pre-and post-delivery issues and provide status to clients as necessary. Perform customer follow-up to verify final resolution and determine satisfaction level. Interface with appropriate technical personnel for customer problems that cannot be resolved effectively. Provide accurate reports and metrics to company management on the status of delivering Service Level Agreements across all clients. Understand overall service desk objectives, as well as the role and function of each team member. Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests. Assist the service desk team in design and development tasks. Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production. Additional Duties and Responsibilities: Identify areas for improvement and make constructive suggestions for change. Continually seek opportunities to increase customer satisfaction and deepen customer relationships. Escalate service desk issues to the CTO as required. Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing solutions. Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc. Maintain specific knowledge of the customer and how our service relates to their business strategy and goals. Develop in-depth knowledge of the service catalog and how it relates to customers needs. Conduct performance evaluations and mentor those with less experience. Develop training programs to develop and refine the skills of the service desk team. Facilitate regular service desk team meetings and service board reviews. Document internal processes and procedures related to duties and responsibilities. Enter all work as activities, service tickets, or project tickets in Connect Wise. Review relevant publications and online materials to remain up to date with current and future trends emerging in the industry. Knowledge, Skills, abilities required: 10+ years of experience of IT/MSP experience, with ticketing system Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Sonic Wall CSSA, Connect Wise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP Knowledge and experience in cross-functional management methods and techniques Knowledge of industry applications, processes, software, and equipment Strong organizational, presentation, and customer service skills Skills in strategic planning with an ability to think ahead and make long-term plans. Strong leadership skills and getting results with a strong customer orientation. Understanding of support tools, techniques, and how technology is used to provide services. Excellent communication skills in English, both written and oral worked with US/UK/Australian based company.