Base8

Job Title: Collection Specialist US Accounting, Accounts Receivable & Basic Finance Location: Hyderabad (Hybrid)- Preferred candidate from Hyderabad or South Region Department: Finance & Accounting Shift: PST (Night Shift) Employment Type: Full-Time Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Job Summary: We are seeking a detail-oriented and proactive Collection Specialist working with US Accounting, AR & Basic Finance to manage accounts receivable and support basic finance operations. This is a Junior role , the ideal candidate will be responsible for ensuring timely collection of payments, maintaining accurate financial records, and supporting day-to-day finance functions. Key Responsibilities: Accounts Receivable & Collections: Monitor customer accounts to identify overdue balances. Initiate and maintain communication with clients regarding outstanding invoices. Send payment reminders, follow-up emails, and make collection calls. Resolve billing discrepancies and disputes in coordination with the sales or operations team. Process customer payments and update the accounting system accordingly. Maintain accurate and up-to-date records of collection activities. Basic Finance Support: Assist with account reconciliations and financial reporting. Record and post journal entries related to AR and collections. Support the month-end and year-end closing process. Assist in generating aging reports and cash flow forecasts. Maintain compliance with internal controls and accounting policies. Requirements: Bachelor's degree in finance, Accounting, Business Administration, or a related field. 3-5 years of experience in collections, accounts receivable, or general accounting. Strong knowledge of AR processes, US Accounting and basic finance principles. Proficient in Microsoft Excel and accounting software mainly QuickBooks. Excellent communication, negotiation, and problem-solving skills. High attention to detail and ability to work independently. Preferred Qualifications: Experience with ERP systems. Familiarity with invoicing and credit control practices. Knowledge of financial regulations and compliance requirements.

Job Title: Senior Analyst, Strategic Markets (Research + RevOps) in IT industry Location: Hyderabad (Hybrid), Preferred candidate must be from Hyderabad or from South Region Can Relocate. Job Type: Full-time Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Overview: Led market intelligence and sales operations efforts at the intersection of strategic research and GTM execution. Built scalable systems to identify licensees, source decision-maker data, and drive early outreach in emerging markets. Accelerate revenue and partner engagement . Identified and tracked license applicants / awardees in emerging markets to enable early sales outreach and competitive advantage. Sourced and verified decision-maker contact data (email/phone) via public records, databases, social media, etc. Created dashboards and ad hoc reports to monitor licensee pipeline, outreach status, and market performance. Developed repeatable research systems and maintained accuracy and transparency in Salesforce. Guided lead segmentation, GTM timing, and market prioritization through close collaboration with sales, partnerships, and RevOps. Connecting leads consultants, lawyers, and other key players to accelerate partner deal flow. Surfaced zoning approvals and regulatory shifts ahead of competitors to inform outreach strategy. Consolidated fragmented datasets into centralized frameworks to improve reporting, visibility, and sales team enablement. Role Vision for Base8: 4 Core Pillars This role would blend strategic execution, data intelligence, and operational integration. Below is a working model of the 4 pillars I see defining success: Market Intelligence (Research & Data Sourcing) Strategic Ops (System Design + GTM Planning) Revenue Enablement (Guiding Sales & Marketing via Data) Partner Strategy & Ecosystem Alignment (Maximize partner value) Market Intelligence & Data Sourcing Surface key emerging market opportunities: licensees and market players Identify decision-makers, contact info, timelines, and approval stages Track local approvals, business openings, and licensing shifts Connect ecosystem dots (whos working with which consultants/lawyers) Key Outcome: Be first to uncover who matters and when, before competitors. Strategic Operations & Infrastructure Audit existing systems (HubSpot) and assess data quality/completeness Design and oversee scalable data tracking frameworks across markets and implement processes that research assistants and internal teams can execute Integrate cross-company data across partners into one centralized source of truth Key Outcome: Create the operational backbone for data-driven strategy. Revenue Enablement & GTM Strategy Provide sales and marketing teams with timely, accurate, and actionable lead intelligence, including segmentation logic and targeting guidance Prioritize leads based on license status, stage, etc. Advise on when to reach out and which team is the best fit Use insights to help partners win new business more efficiently Key Outcome: Convert intelligence into deal-flow acceleration. Partner Strategy & Ecosystem Alignment Act as connective tissue across partner companies to align objectives, share insights, and increase partner ROI. Identify gaps/opportunities in partner coverage by vertical or market Tailor data delivery and reporting to partner objectives and business models Align insights with shared KPIs across entities Key Outcome: Maximize partner value and reduce friction through customized data alignment. Qualifications: Education & Experience: Bachelor's/ Master's degree in business, Economics, Finance, Marketing, Data Analytics, or related field. MBA or master's is a plus. 4-6 years of experience in a strategic role such as market research, business intelligence, revenue operations, or corporate strategy within the IT/SaaS industry specifically with US Market. Proven experience supporting GTM (Go-To-Market) strategy, sales/revenue forecasting, or pricing analysis.

Position: Service Desk Manager (Worked with US Process/ International Process) Shift: Night shift (PST) Job Location: Hyderabad Hybrid, Preferred candidate based at Hyderabad or South Region Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. The Service Manager is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the Service Manager is also responsible for providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed levels. Roles and Responsibilities: Manage service desk team members and their overall daily activities. Manage the dispatch process of service requests to ensure full utilization of resources. Manage the dispatch process of field technicians to ensure full utilization of resources. Improve usage of Support resources and increase the productivity of the team. Communicate with all parties in a constructive manner to guarantee customer expectations are met. Maintain awareness of all outstanding customer pre-and post-delivery issues and provide status to clients as necessary. Perform customer follow-up to verify final resolution and determine satisfaction level. Interface with appropriate technical personnel for customer problems that cannot be resolved effectively. Provide accurate reports and metrics to company management on the status of delivering Service Level Agreements across all clients. Understand overall service desk objectives, as well as the role and function of each team member. Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests. Assist the service desk team in design and development tasks. Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production. Additional Duties and Responsibilities: Identify areas for improvement and make constructive suggestions for change. Continually seek opportunities to increase customer satisfaction and deepen customer relationships. Escalate service desk issues to the CTO as required. Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing solutions. Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc. Maintain specific knowledge of the customer and how our service relates to their business strategy and goals. Develop in-depth knowledge of the service catalog and how it relates to customers needs. Conduct performance evaluations and mentor those with less experience. Develop training programs to develop and refine the skills of the service desk team. Facilitate regular service desk team meetings and service board reviews. Document internal processes and procedures related to duties and responsibilities. Enter all work as activities, service tickets, or project tickets in Connect Wise. Review relevant publications and online materials to remain up to date with current and future trends emerging in the industry. Knowledge, Skills, abilities required: 10+ years of experience of IT/MSP experience, with ticketing system Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Sonic Wall CSSA, Connect Wise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP Knowledge and experience in cross-functional management methods and techniques Knowledge of industry applications, processes, software, and equipment Strong organizational, presentation, and customer service skills Skills in strategic planning with an ability to think ahead and make long-term plans. Strong leadership skills and getting results with a strong customer orientation. Understanding of support tools, techniques, and how technology is used to provide services. Excellent communication skills in English, both written and oral worked with US/UK/Australian based company.

Job Title: Operations Manager Location: Hyderabad (Hybrid), Preferred candidate must be from Hyderabad/ south region Job Type: Full-Time Industry: IT Services and Consulting (Must have worked with US Based or International clients) Shift : PST (Night Shift) Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Job Summary: We are seeking an experienced and strategic Operations Manager to oversee and optimize our IT operations for United States. In this role, you will be responsible for leading cross-functional teams, streamlining workflows, and ensuring the delivery of high-quality IT services that align with business objectives. The ideal candidate will have a strong background in IT infrastructure, HR Management, Vendor Management, Team Management, systems management, and operational leadership, with the ability to drive continuous improvement, ensure compliance, and support organizational growth. Operational Strategy & Execution Develop and implement operational strategies aligned with the company's goals. Monitor KPIs and performance metrics to ensure operational excellence. Drive continuous improvement through process optimization and automation. Oversee the end-to-end US payroll process, ensuring accurate and timely payments to employees and contractors. Ensure compliance with federal, state, and local payroll regulations (e.g., FLSA, IRS, DOL). Maintain and update payroll systems and employee records. Team & Resource Management Oversee IT teams, including system administrators, support engineers, DevOps, or project managers. Allocate resources efficiently to meet project deadlines and SLAs. Foster a culture of collaboration, performance, and accountability. Project Management Support Collaborate with project managers to ensure projects are delivered on time, within scope and budget. Address operational risks and resolve project bottlenecks. Align cross-functional team activities with broader business initiatives. Budgeting & Cost Control Prepare and manage operational budgets. Monitor expenses and identify opportunities for cost reduction without compromising quality. Negotiate with vendors and service providers. Process Improvement & Compliance Evaluate and streamline IT processes using frameworks like ITIL, Six Sigma, or Agile. Ensure compliance with relevant laws (HIPAA, GDPR, SOX), internal policies, and cybersecurity standards. Conduct audits and risk assessments. Vendor & Stakeholder Coordination Manage relationships with third-party IT service providers, software vendors, and consultants. Act as a liaison between technical teams and business units. Ensure service level agreements (SLAs) are met or exceeded. Technology & Infrastructure Oversight Support infrastructure management, including networks, servers, cloud services, and data centers. Collaborate on IT upgrades, migrations, and incident response planning. Oversee asset management and procurement. Reporting & Communication Report performance metrics and operational health to senior leadership. Present operational updates, plans, and roadmaps. Communicate effectively across teams and departments. Research & Data Analysis Conduct market research on compensation trends, labor laws, and hiring strategies. Analyze payroll data to identify trends, risks, and cost-saving opportunities. Provide data-driven insights to optimize workforce planning and budget forecasting. Monitor changes in employment legislation that may impact payroll or hiring. Required Qualifications: Bachelor's degree in computer science, Information Technology, or related field (master's degree preferred). 10+ years of experience in US operations in IT industry, with at least 5 years in managerial or leadership roles. Strong understanding of US payroll systems, labor laws, and tax regulations. Strong communication and stakeholder management. Strong knowledge of IT infrastructure, networking, cloud computing (AWS/Azure), and enterprise systems. Must have worked with US Based or International Clients Experience with ITSM tools and frameworks (e.g., ITIL). Excellent problem-solving, analytical, and decision-making skills. Strong communication and interpersonal skills.

Job Title: Service Desk Engineer Tier 3 Location: Hyderabad (Hybrid), Preferred candidate must be from Hyderabad Type: Full-Time Industry: IT Services and Consulting. Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Roles and Responsibilities: Function as the customers single point-of-contact for problem identification and resolution for issues that have been escalated by the team Manage the dispatch process of service requests to ensure full utilization of resources. Manage the dispatch process of field technicians to ensure full utilization of resources. Improve usage of Support resources and increase the productivity of the team Communicate with all parties in a constructive manner to guarantee customer expectations are met Maintain awareness of all outstanding customer pre-and post-delivery issues and provide status to clients as necessary Perform customer follow-up to verify the final resolution and determine satisfaction level. Interface with appropriate technical personnel for customer problems that cannot be resolved effectively Provide accurate reports and metrics to company management on the status and budget of ongoing projects and agreements Understand overall service desk objectives, as well as the role and function of each team member Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests Assist the service desk team in design and development tasks Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production. Additional Duties and Responsibilities: Identify areas for improvement and make constructive suggestions for change. Continually seek opportunities to increase customer satisfaction and deepen customer relationships. Escalate service desk issues to the CTO as required. Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing solutions. Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc. Maintain specific knowledge of the customer and how our service relates to their business strategy and goals. Develop in-depth knowledge of the service catalog and how it relates to customers needs. Conduct performance evaluations and mentor those with less experience. Develop training programs to develop and refine the skills of the service desk team. Facilitate regular service desk team meetings and service board reviews. Document internal processes and procedures related to duties and responsibilities. Enter all work as activities, service tickets, or project tickets in ConnectWise. Review relevant publications and online materials to remain up-to-date with current and future trends emerging in the industry. Knowledge, Skills, abilities required: 10+ years of experience of IT/MSP experience, with a ticketing system Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP Knowledge and experience in cross-functional management methods and techniques Knowledge of industry applications, processes, software, and equipment Strong organizational, presentation, and customer service skills Skills in strategic planning with an ability to think ahead and make long-term plans Strong leadership skills and getting results with a strong customer orientation Understanding of support tools, techniques, and how technology is used to provide services Installation, Configuring, and Troubleshooting of MS Windows Server 2003, 2008, 2008 R2, 2012, and 2012 R2. Experience with AWS/Azure public cloud services Understanding of Microsoft Identity and Access Management products such as Azure AD, ADFS, Azure AD Connect Experience in IT Infrastructure Support management in the Production Environment. Proficient in Implementing, Configuring, and Administering Windows standalone\Cluster\NLB servers Migration of Windows 2008/2012/2016 domains. Plan a rollback in case of failure in migration Managing Firmware/software updates on Production Servers\Hardware Devices. Knowledge of handling Centralized Monitoring Knowledge of Patch Management and Scripting (PowerShell) Knowledge of enterprise-class infrastructure software such as anti-virus, backup, hardware technologies SAN, NAS, Storage, and related client-side software. Knowledge in Virtualization (VMWare) is a plus Working with Active Directory and Exchange to create/modify/terminate accounts Active Directory, Users, Groups, OUs Creation and Computer management Group Policy Planning & Deployment Configuring and managing Exchange Server, proficient in Office 365 migrations would be a plus Configuring and managing Veeam backups is a plus Develop and maintain automation scripts for solution patching Knowledge of Network Switches and Firewall would be a plus Certifications for Windows Server technology (MCITP) and ITIL concepts would be an added advantage Excellent communication skills in English, both written and oral.

Job Title: Bookkeeper (US Accounting) Location: Hyderabad (Hybrid), Preferred candidate must be from Hyderabad Type: Full-Time Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be in Hyderabad WFO/Hybrid, India but you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company that is expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes having attention to detail, following the processes in place, and being able to adapt to a variety of situations. Job Summary: In the Bookkeeper role, you will be responsible for managing company financial tasks such as managing receivables and ensuring all company invoices are properly recorded, tracked, approved, and paid. You will work closely with company financial professionals and management, and outside vendors. Success in this role will be demonstrated through accurate payment and financial transaction processing. Bookkeeper Job Responsibilities and Duties Track company bank accounts, deposits and balances; report regularly to management Track company invoice obligations, make accurate and timely invoice payments, gain approval where necessary, and identify and report inaccuracies and variances Prepare company monthly financial statements like cash flow, income/P&L and balance sheets Reconcile and verify all company invoices and monthly statements, assign payments to applicable cost centers Help prepare company tax returns including payroll and other appropriate business taxes Monitor company office expenses and track related invoices and payments Make and track appropriate sales and use tax payments on invoices as needed Work with external vendors to resolve any invoice problems or inaccuracies Collaborate with other accounting and finance team members Assist with corporate audit and other financial reporting requirements as needed Bookkeeper Job Requirements 4-6 years of accounts payable & receivable, general ledger and payroll experience in a corporate environment Knowledge of payables, budgeting and accounting best practices Experience with financial transaction reporting Experience in supporting payroll processing and making payroll taxes Expertise in Microsoft Office suite and accounting software (e.g., QuickBooks) Understanding of tax obligations and reporting requirements for payables Knowledge of US GAAP Strong quantitative and analytical ability Excellent verbal and written communication skills Strong organizational skills and attention to detail Bachelors degree in accounting, finance or related field

Job Title: Finance Manager (US Accounting, US TAX, US GAAP & QuickBooks Experience) Location: Hyderabad (Hybrid), Prefer candidate from Hyderabad or South Region Job Type: Full-time Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Job Summary We are looking for an experienced Finance Manager with a strong background in US accounting practices and QuickBooks. The ideal candidate will manage client accounts, handle financial transactions, ensure compliance with US accounting standards, and provide exceptional customer service. This role requires a mix of financial expertise, client management skills, and QuickBooks proficiency to support our business operations and maintain strong client relationships. Key Responsibilities 1. Account Management & Client Relations Serve as the primary point of contact for clients, addressing their accounting needs. Develop and maintain strong relationships with clients to ensure satisfaction and retention. Provide consultation and support on financial matters, including tax preparation, reporting, and compliance. Coordinate with internal teams to ensure seamless service delivery. 2. US Accounting & Financial Management Manage accounts payable, accounts receivable, and general ledger entries. Reconcile bank and credit card statements in QuickBooks. Prepare and review financial reports, profit & loss statements, and balance sheets. Assist in budgeting, forecasting, and financial analysis for clients. Ensure compliance with US GAAP and IRS regulations. 3. QuickBooks Expertise Set up and maintain QuickBooks accounts for clients. Troubleshoot QuickBooks issues and provide training/support as needed. Automate workflows within QuickBooks to improve efficiency. Generate customized financial reports based on client needs. 4. Tax & Compliance Support Assist with 1099 filings, sales tax reporting, and payroll processing. Ensure clients are in compliance with US tax laws and financial regulations. Work with external tax professionals and auditors when necessary. 5. Process Improvement & Reporting Identify areas for financial process improvement and suggest automation opportunities. Provide regular financial reports and insights to clients and management. Stay up to date with accounting standards, QuickBooks updates, and tax regulations. Qualifications & Skills Bachelors degree in accounting, Finance, or a related field (CPA or equivalent certification is a plus). 10-12 years of experience in US accounting, QuickBooks, Bookkeeping (Online/Desktop versions). Strong understanding of US TAX, US Payroll, US GAAP and financial regulations. Proficiency in Microsoft Excel, QuickBooks, and accounting software. Excellent communication and client relationship management skills. Ability to analyze financial data and provide actionable insights. Strong problem-solving skills and attention to detail. Preferred Qualifications Experience in US Accounting or working in an accounting firm. Knowledge of payroll processing, tax compliance, and financial reporting tools. Familiarity with other accounting software.

Job Title: Service Desk Engineer Tier 3 Location: Hyderabad (Hybrid), Preferred candidate must be from Hyderabad Type: Full-Time Industry: IT Services and Consulting. Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Roles and Responsibilities: Function as the customers single point-of-contact for problem identification and resolution for issues that have been escalated by the team Manage the dispatch process of service requests to ensure full utilization of resources. Manage the dispatch process of field technicians to ensure full utilization of resources. Improve usage of Support resources and increase the productivity of the team Communicate with all parties in a constructive manner to guarantee customer expectations are met Maintain awareness of all outstanding customer pre-and post-delivery issues and provide status to clients as necessary Perform customer follow-up to verify the final resolution and determine satisfaction level. Interface with appropriate technical personnel for customer problems that cannot be resolved effectively Provide accurate reports and metrics to company management on the status and budget of ongoing projects and agreements Understand overall service desk objectives, as well as the role and function of each team member Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests Assist the service desk team in design and development tasks Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production. Additional Duties and Responsibilities: Identify areas for improvement and make constructive suggestions for change. Continually seek opportunities to increase customer satisfaction and deepen customer relationships. Escalate service desk issues to the CTO as required. Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing solutions. Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc. Maintain specific knowledge of the customer and how our service relates to their business strategy and goals. Develop in-depth knowledge of the service catalog and how it relates to customers needs. Conduct performance evaluations and mentor those with less experience. Develop training programs to develop and refine the skills of the service desk team. Facilitate regular service desk team meetings and service board reviews. Document internal processes and procedures related to duties and responsibilities. Enter all work as activities, service tickets, or project tickets in ConnectWise. Review relevant publications and online materials to remain up-to-date with current and future trends emerging in the industry. Knowledge, Skills, abilities required: 10+ years of experience of IT/MSP experience, with a ticketing system Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP Knowledge and experience in cross-functional management methods and techniques Knowledge of industry applications, processes, software, and equipment Strong organizational, presentation, and customer service skills Skills in strategic planning with an ability to think ahead and make long-term plans Strong leadership skills and getting results with a strong customer orientation Understanding of support tools, techniques, and how technology is used to provide services Installation, Configuring, and Troubleshooting of MS Windows Server 2003, 2008, 2008 R2, 2012, and 2012 R2. Experience with AWS/Azure public cloud services Understanding of Microsoft Identity and Access Management products such as Azure AD, ADFS, Azure AD Connect Experience in IT Infrastructure Support management in the Production Environment. Proficient in Implementing, Configuring, and Administering Windows standalone\Cluster\NLB servers Migration of Windows 2008/2012/2016 domains. Plan a rollback in case of failure in migration Managing Firmware/software updates on Production Servers\Hardware Devices. Knowledge of handling Centralized Monitoring Knowledge of Patch Management and Scripting (PowerShell) Knowledge of enterprise-class infrastructure software such as anti-virus, backup, hardware technologies SAN, NAS, Storage, and related client-side software. Knowledge in Virtualization (VMWare) is a plus Working with Active Directory and Exchange to create/modify/terminate accounts Active Directory, Users, Groups, OUs Creation and Computer management Group Policy Planning & Deployment Configuring and managing Exchange Server, proficient in Office 365 migrations would be a plus Configuring and managing Veeam backups is a plus Develop and maintain automation scripts for solution patching Knowledge of Network Switches and Firewall would be a plus Certifications for Windows Server technology (MCITP) and ITIL concepts would be an added advantage Excellent communication skills in English, both written and oral.

NOC Engineer Location: Hyderabad (Work from Office), Candidate must be from Hyderabad/ South Region Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be a WFO role and you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company that is expanding rapidly and we are seeking team members who will share our vision for the future and work collaboratively in order to accomplish Base8's goals. We pride ourselves on providing superior service to our clients, which includes having attention to detail, following the processes in place, and being able to adapt to a variety of situations. Job Description Supervise a 24x7 Network Operation Centers (NOC) shift operations and personnel; Assign and manage the workload of shift personnel, as well as escalate resource constraints to Management; Oversee day-to-day NOC operations, escalations, ticketing, and communications with all customers; Further, develop process and procedures within the NOC; Update and maintain documentation associated with processes and procedures; Continuously improve and develop systems to proactively monitor the infrastructure we manage; Generate key reports for Management including but not limited to: system availability, service level agreements, ticket resolution, and customer issues Subject to call 24 hours, 7 days a week; Responsible for managing outages, SLA, uptime, service availability, root cause analysis Commitment/flexibility (late night and weekend work is quite often required due to the nature of the business) Requirements 10+ years of experience as a NOC Engineer CCNA/CCNP/CCIE/ITIL certification is a plus Knowledge in Network concepts; server computing, and telecom technologies Hands-on experience in Network Data Center planning/design/implementation, site-to-site tunnel setup, and troubleshooting, VPN issues, Understanding of TCP/IP and QoS in the LAN, WAN, and WLAN Basic knowledge of AD, Server, and Database Infrastructure environment. Experience with Powershell/Scripting With 5+ years of experience in managing a NOC environment; Strong understanding of the architecture of various enterprise monitoring tools like Zabbix, Nagios Good knowledge of working with cloud infrastructure Azure Aware of standard network best practices and integration of all tools; Analytical and problem-solving skills; The ability to interact efficiently with peers and customers is required; Ability to multitask effectively.

Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be in Hyderabad, India but you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company that is expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes having attention to detail, following the processes in place, and being able to adapt to a variety of situations. Job Description: We are seeking a skilled Microsoft 365 Subject Matter Expert (SME) to join our team. The ideal candidate will have extensive experience in handling Microsoft 365 implementations, restructuring, and providing end-user support. As an SME, you will be responsible for ensuring the successful deployment, configuration, and optimization of Microsoft 365 services to meet the organization's needs. Additionally, you will play a key role in providing ongoing support to end-users and troubleshooting any issues that arise. Responsibilities: Lead Microsoft 365 implementation projects from initiation to completion, ensuring adherence to project timelines and budget constraints. Assess existing Microsoft 365 environments and develop strategies for restructuring and optimization based on organizational requirements. Collaborate with stakeholders to gather requirements and define project objectives for Microsoft 365 deployments and restructurings. Configure and customize Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and other related applications, to align with organizational needs. Provide technical expertise and guidance to internal teams and end-users on Microsoft 365 capabilities, best practices, and use cases. Deliver end-user training sessions and develop user documentation to promote effective utilization of Microsoft 365 services. Monitor Microsoft 365 performance, security, and compliance, and implement measures to address any identified issues or risks. Serve as a primary point of contact for troubleshooting and resolving technical issues related to Microsoft 365 services, escalating as needed to ensure timely resolution. Stay informed about Microsoft 365 updates, features, and industry trends, and recommend enhancements or new functionalities to enhance organizational productivity and efficiency. Collaborate with IT teams and vendors to coordinate upgrades, migrations, and integrations with other systems and applications. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field; relevant certifications such as Microsoft Certified: Microsoft 365 Enterprise Administrator Expert or equivalent preferred. Proven experience (7 years) in implementing, configuring, and supporting Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Active Directory. In-depth knowledge of Microsoft 365 administration, security, compliance, and governance features and capabilities. Experience in planning and executing Microsoft 365 migration projects, including mailbox migrations, file migrations, and tenant-to-tenant migrations. Strong problem-solving skills and the ability to troubleshoot complex technical issues related to Microsoft 365 services. Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization. Proven ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment. Experience with PowerShell scripting for automating Microsoft 365 administration tasks is a plus. Familiarity with ITIL principles and IT service management frameworks is desirable. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field; relevant certifications such as Microsoft Certified: Microsoft 365 Enterprise Administrator Expert or equivalent preferred. Proven experience (7 years) in implementing, configuring, and supporting Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Active Directory. In-depth knowledge of Microsoft 365 administration, security, compliance, and governance features and capabilities. Experience in planning and executing Microsoft 365 migration projects, including mailbox migrations, file migrations, and tenant-to-tenant migrations. Strong problem-solving skills and the ability to troubleshoot complex technical issues related to Microsoft 365 services. Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization. Proven ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment. Experience with PowerShell scripting for automating Microsoft 365 administration tasks is a plus. Familiarity with ITIL principles and IT service management frameworks is desirable.

Job Title: IT Construction Project Manager (Night Shift) Location: Hyderabad (WFO) Shift: Night (PST) Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, and Cure8 We like to work with businesses serious about scaling, risk management, and developing mature processes ones looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be in Hyderabad, India but you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company that is expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes having attention to detail, following the processes in place, and being able to adapt to a variety of situations. Overview: We are seeking a motivated and talented individual to join our team as a IT Construction Project Manager. The ideal candidate will have experience in managing multiple build timelines simultaneously, ensuring that projects are completed on time, within budget, and to the highest quality standards. This role offers an excellent opportunity to grow and develop within a dynamic construction environment. Responsibilities: Assist in developing comprehensive project plans, including scope, budget, and timelines. Coordinate with various stakeholders, including architects, engineers, contractors, and suppliers, to ensure smooth project execution. Monitor and track project progress, identifying potential delays or issues and implementing appropriate solutions. Manage multiple construction projects simultaneously, ensuring adherence to project timelines. Develop and maintain detailed construction schedules, coordinating activities and resources effectively. Proactively identify schedule conflicts and bottlenecks, taking corrective actions to minimize delays. Assist in developing project budgets and cost estimates, considering labor, materials, and equipment requirements. Monitor project expenditures and track costs against the budget. Identify cost-saving opportunities and recommend alternatives without compromising project quality. Implement and enforce quality control procedures to ensure construction activities meet industry standards and regulations. Conduct regular site inspections to verify workmanship and compliance with specifications. Address any quality issues promptly, collaborating with the appropriate teams to find effective resolutions. Act as a liaison between internal and external stakeholders, ensuring clear and timely communication. Provide regular project status updates, including progress reports, budget variance analysis, and risk assessments. Collaborate with senior project managers to prepare comprehensive project documentation and reports. Qualifications: Bachelor's degree in IT / CSC or a related field. Previous experience in construction project management, specifically managing multiple build timelines simultaneously. Strong organizational and multitasking skills, with the ability to prioritize tasks effectively. Excellent communication and interpersonal skills to collaborate with diverse teams and stakeholders. Worked with IT MSP Company mainly worked with IT Construction & US Based projects Proficient in project management software and tools, such as MS Project or Primavera. Knowledge of construction industry regulations, codes, and best practices. Attention to detail and a commitment to delivering high-quality results. Ability to work in a fast-paced, deadline-driven environment.

Position: Junior IT Procurement Officer - Night Shift Location: Hyderabad (Candidate must be from Hyderabad/ South region) Work Mode: Work from Office Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be WFO but you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8's goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Responsibilities: Working closely with Procurement Manager Evaluates supplier proposal responses To support bid preparation and proposal documentation. Ensure that we are placing orders at the lowest ultimate cost Provide the team with accurate updates Working with managers/senior managers to assist with improvements and streamlining of processes to reduce costs Building a strong rapport with existing suppliers to help facilitate a cohesive working relationship. Keeping up to date on all open orders. Sending daily back order reports to the relevant departments. Ability to interpret and analyze data Required Qualifications 4+ years of experience in a similar role Degree level education Exceptional attention to detail, even under pressure to meet tight deadlines Experience within a Procurement environment mainly with US Clients - ideally IT Industry Able to use CRM systems and Microsoft Office applications, especially Excel Great interpersonal skills with an ability to communicate effectively at all levels Ambitious with a desire to learn and grow

Job Title: Database & Research Executive Location: Hyderabad (WFO), Preferred candidate must be from Hyderabad Type: Full-Time Industry: IT Services and Consulting Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be WFO, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. About the Role We are looking for a detail-oriented and motivated executive to support our database management, CRM operations, and sales process automation. This is an entry-level role, ideal for candidates with 3-4 year of experience in database building, data entry, or CRM support who are eager to learn and grow. Key Responsibilities Database & CRM Management Populate and maintain the CRM with accurate contact and company information. Validate, clean, and standardize data to ensure quality before importing into the CRM according to SOPs. Prospecting & Research Find and source new prospects from various channels. Research and identify companies relevant to business development. Collect key details of prospects and companies, including emails, phone numbers, websites, points of contact, and company profiles. Process & Automation Support Assist in streamlining workflows and supporting automation to improve sales efficiency. Ensure smooth coordination between CRM data, sales, and marketing processes. Qualifications Experience: 2-3 year in database building, data entry, lead research, or CRM management. Strong attention to detail and organizational skills. Comfortable working with spreadsheets (Excel/Google Sheets). Familiarity with CRM systems (HubSpot, Salesforce, or similar) is a plus. Ability to research and collect accurate information from online sources. Good communication and coordination skills.

Position : Service Desk Engineer L1/ 1.5 Shift: Night (PST) Job Location: Hyderabad (WFO) Preferred candidates must be from Hyderabad/ South Region Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be a Work from Office role and you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company that is expanding rapidly and we are seeking team members who will share our vision for the future and work collaboratively in order to accomplish Base8's goals. We pride ourselves on providing superior service to our clients, which includes having attention to detail, following the processes in place, and being able to adapt to a variety of situations. As a Service Desk Specialist, your primary duties and responsibilities include the following. Other duties may be assigned. Record all actions, conversations, and work was undertaken in the IT Service Management Tool (Service now) Within Service now, use the knowledge base for known errors, and work around to aid diagnosis or resolution. Proficient with customer support issues dealing with mobile device activations, advanced troubleshooting, customer orders through portals Primarily assists with more complex issues or with customers with unique processes Solid understanding of contractual goals and Service Level Agreements (SLAs) Ability to manage both online (phone support) and offline (email support) and manage their time between the two efficiently Fully competent in mobile technology proven through testing, performance, quality, technical ability, efficiency, and system knowledge Learning more advanced troubleshooting skills and techniques May work on clients with unique requirements Resolve/fulfill incoming Service Desk incidents and requests from internal staff Provide IT support for many technologies (mostly Microsoft) to a wide user base Handling incoming telephone calls, emails, and self-service tickets in a customer-friendly and professional manner Skills required: 2-3 years of work experience as a Service Desk Analyst in a Service Desk environment. Excellent communication skills (must) Must have worked with US/UK/Canadian/ Australian clients. Flexible to work in night shifts Graduate or equivalent qualification ideally in an IT-related discipline. Experience in Windows, AD, 0365, etc. Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting Knowledge of ITIL Service Management best practices. Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP

Job Title: WordPress developer with WooCommerce Experience Location: Hyderabad (WFO), Preferred candidate must be from Hyderabad Type: Full-Time Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be WFO, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Job Summary: We are seeking a skilled and detail-oriented WordPress developer with WooCommerce Experience to design, develop, and maintain WordPress-based websites and eCommerce solutions. The ideal candidate should have strong expertise in WordPress themes, plugins, WooCommerce customization, and integrations while ensuring performance, security, and seamless user experience. Key Responsibilities: Develop, customize, and maintain WordPress websites and WooCommerce stores. Build and modify custom themes, child themes, and plugins as needed. Configure and optimize WooCommerce functionalities such as product pages, checkout, shipping, and payment gateways. Ensure cross-browser, cross-device, and cross-platform compatibility . Optimize website performance for speed, SEO, and security best practices . Troubleshoot, debug, and resolve issues with themes, plugins, or integrations. Integrate third-party APIs, CRMs, and marketing automation tools with WordPress/WooCommerce. Work closely with design, content, and marketing teams to implement site updates and new features. Stay updated on the latest WordPress, WooCommerce, and web development trends . Requirements: Proven experience as a WordPress/WooCommerce Developer (portfolio or case studies required). Strong proficiency in PHP, HTML5, CSS3, JavaScript/jQuery, and MySQL . Experience with WooCommerce setup, customization, and plugin development . Familiarity with page builders (Elementor, WPBakery, Gutenberg, etc.). Knowledge of REST APIs, hooks, filters, and custom post types . Understanding of SEO principles, website performance optimization, and security . Ability to use version control tools (Git) and manage deployments. Strong problem-solving skills and attention to detail. Preferred Qualifications (Optional): Experience with payment gateways (PayPal, Stripe, etc.) and shipping integrations. Knowledge of headless WordPress or JAM stack. Familiarity with server management, cPanel, and hosting environments . Experience with UI/UX best practices and working with designers (Figma/Adobe XD).

Job Title: Service Desk Dispatcher - Night Shift Job Location: Hyderabad (WFO), preferred candidate must be from Hyderabad Job Type: Full-time Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be in Hyderabad WFO India but you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company that is expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes having attention to detail, following the processes in place, and being able to adapt to a variety of situations. A Service Desk Dispatcher is a key role in an IT support environment, ensuring the smooth allocation of incoming service requests or incidents to the right personnel. The responsibilities vary depending on the organization's size and structure, but here are the key duties of a Service Desk Dispatcher: Primary responsibilities: 1. Ticket Management: Logging and Prioritizing: Ensuring all incoming service requests, incidents, or issues are logged accurately in the service management system. Categorizing: Assigning appropriate categories to each request or incident for proper routing. Prioritizing: Determining the urgency and impact of each request to prioritize them effectively. Technical Skills: Should have experience in O365, Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting. Ticketing tool (Service now). 2. Routing and Escalating Requests: Dispatching Tickets: Ensuring tickets are directed to the correct IT support teams or technicians based on their expertise. Escalation: Identifying complex issues that need to be escalated to higher-level support, management, or specialized teams. 3. Communication: User Interaction: Communicating with users to gather relevant information regarding their issues and keeping them updated on ticket status. Status Updates: Providing users with regular updates on the progress of their incidents or requests. 4. Managing Service Level Agreements (SLAs): Monitoring SLAs: Ensuring that response and resolution times align with predefined Service Level Agreements. Tracking Time: Keeping track of the time spent on each ticket and ensuring that issues are addressed within the required timelines. 5. Resource Allocation: Optimizing Resource Use: Ensuring that technicians and resources are utilized efficiently by managing the workload across the team. Balancing Workload: Distributing tickets evenly across support staff, considering their expertise, availability, and current workload. 6. Incident Resolution Support: First-Level Support: In some environments, the dispatcher may also provide first-level troubleshooting before dispatching the ticket, particularly for common or known issues. Basic Problem Diagnosis: Assisting in basic troubleshooting steps before deciding if escalation or assignment to an advanced team is necessary. 7. Reporting: Reporting Trends: Identifying recurring issues or patterns from service requests and incidents and generating reports for improvement. Monitoring and Analyzing: Tracking ticket trends and service performance metrics to ensure efficient operations. 8. Documentation and Knowledge Management: Knowledge Sharing: Ensuring that tickets are documented well so that useful information can be added to the knowledge base for future use. Updating Knowledge Base: Contributing to the knowledge repository to help resolve future incidents faster. 9. Quality Assurance: Ensuring Service Quality: Ensuring that incidents are handled properly and that service desk processes are adhered to, maintaining the standard of support. Feedback Collection: Collecting feedback from users about the support service and making necessary improvements. 10. Coordination with Other Teams: Collaboration: Coordinating between the service desk team, technical support, and other business departments to ensure seamless operations. Problem Management: Collaborating with problem management teams to analyze and resolve underlying causes of recurring incidents. 11. Continuous Improvement: Process Improvements: Identifying areas for improvement within the dispatch process or overall service desk operations. Training: Assisting in training new service desk agents or dispatchers to ensure smooth operations. Skills and Qualities of a Service Desk Dispatcher: Strong Communication: Both verbal and written excellent communication skills must have worked with International Clients for interacting with users and support teams. Problem-Solving: Ability to identify and prioritize the right resources for resolving issues quickly. Time Management: Managing multiple tickets and requests simultaneously. Technical Knowledge: Understanding of IT systems, networks, and support processes to allocate requests effectively. Organizational Skills: Strong attention to detail and ability to handle complex situations in a systematic way.

Job Title: Service Desk Engineer Tier 3 Location: Hyderabad (Hybrid), Preferred candidate must be from Hyderabad Type: Full-Time Industry: IT Services and Consulting. Note: We need candidates can join Immediate or within 15 days Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Roles and Responsibilities: Function as the customers single point-of-contact for problem identification and resolution for issues that have been escalated by the team Manage the dispatch process of service requests to ensure full utilization of resources. Manage the dispatch process of field technicians to ensure full utilization of resources. Improve usage of Support resources and increase the productivity of the team Communicate with all parties in a constructive manner to guarantee customer expectations are met Maintain awareness of all outstanding customer pre-and post-delivery issues and provide status to clients as necessary Perform customer follow-up to verify the final resolution and determine satisfaction level. Interface with appropriate technical personnel for customer problems that cannot be resolved effectively Provide accurate reports and metrics to company management on the status and budget of ongoing projects and agreements Understand overall service desk objectives, as well as the role and function of each team member Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests Assist the service desk team in design and development tasks Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production. Additional Duties and Responsibilities: Identify areas for improvement and make constructive suggestions for change. Continually seek opportunities to increase customer satisfaction and deepen customer relationships. Escalate service desk issues to the CTO as required. Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing solutions. Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc. Maintain specific knowledge of the customer and how our service relates to their business strategy and goals. Develop in-depth knowledge of the service catalog and how it relates to customers needs. Conduct performance evaluations and mentor those with less experience. Develop training programs to develop and refine the skills of the service desk team. Facilitate regular service desk team meetings and service board reviews. Document internal processes and procedures related to duties and responsibilities. Enter all work as activities, service tickets, or project tickets in ConnectWise. Review relevant publications and online materials to remain up-to-date with current and future trends emerging in the industry. Knowledge, Skills, abilities required: 10+ years of experience of IT/MSP experience, with a ticketing system Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP Knowledge and experience in cross-functional management methods and techniques Knowledge of industry applications, processes, software, and equipment Strong organizational, presentation, and customer service skills Skills in strategic planning with an ability to think ahead and make long-term plans Strong leadership skills and getting results with a strong customer orientation Understanding of support tools, techniques, and how technology is used to provide services Installation, Configuring, and Troubleshooting of MS Windows Server 2003, 2008, 2008 R2, 2012, and 2012 R2. Experience with AWS/Azure public cloud services Understanding of Microsoft Identity and Access Management products such as Azure AD, ADFS, Azure AD Connect Experience in IT Infrastructure Support management in the Production Environment. Proficient in Implementing, Configuring, and Administering Windows standalone\Cluster\NLB servers Migration of Windows 2008/2012/2016 domains. Plan a rollback in case of failure in migration Managing Firmware/software updates on Production Servers\Hardware Devices. Knowledge of handling Centralized Monitoring Knowledge of Patch Management and Scripting (PowerShell) Knowledge of enterprise-class infrastructure software such as anti-virus, backup, hardware technologies SAN, NAS, Storage, and related client-side software. Knowledge in Virtualization (VMWare) is a plus Working with Active Directory and Exchange to create/modify/terminate accounts Active Directory, Users, Groups, OUs Creation and Computer management Group Policy Planning & Deployment Configuring and managing Exchange Server, proficient in Office 365 migrations would be a plus Configuring and managing Veeam backups is a plus Develop and maintain automation scripts for solution patching Knowledge of Network Switches and Firewall would be a plus Certifications for Windows Server technology (MCITP) and ITIL concepts would be an added advantage Excellent communication skills in English, both written and oral.

Job Title: Finance Manager (US Accounting, US TAX, US GAAP & QuickBooks Experience) Location: Hyderabad (Hybrid), Prefer candidate from Hyderabad or South Region Job Type: Full-time Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Job Summary We are looking for an experienced Finance Manager with a strong background in US accounting practices and QuickBooks. The ideal candidate will manage client accounts, handle financial transactions, ensure compliance with US accounting standards, and provide exceptional customer service. This role requires a mix of financial expertise, client management skills, and QuickBooks proficiency to support our business operations and maintain strong client relationships. Key Responsibilities 1. Account Management & Client Relations Serve as the primary point of contact for clients, addressing their accounting needs. Develop and maintain strong relationships with clients to ensure satisfaction and retention. Provide consultation and support on financial matters, including tax preparation, reporting, and compliance. Coordinate with internal teams to ensure seamless service delivery. 2. US Accounting & Financial Management Manage accounts payable, accounts receivable, and general ledger entries. Reconcile bank and credit card statements in QuickBooks. Prepare and review financial reports, profit & loss statements, and balance sheets. Assist in budgeting, forecasting, and financial analysis for clients. Ensure compliance with US GAAP and IRS regulations. 3. QuickBooks Expertise Set up and maintain QuickBooks accounts for clients. Troubleshoot QuickBooks issues and provide training/support as needed. Automate workflows within QuickBooks to improve efficiency. Generate customized financial reports based on client needs. 4. Tax & Compliance Support Assist with 1099 filings, sales tax reporting, and payroll processing. Ensure clients are in compliance with US tax laws and financial regulations. Work with external tax professionals and auditors when necessary. 5. Process Improvement & Reporting Identify areas for financial process improvement and suggest automation opportunities. Provide regular financial reports and insights to clients and management. Stay up to date with accounting standards, QuickBooks updates, and tax regulations. Qualifications & Skills Bachelors degree in accounting, Finance, or a related field (CPA or equivalent certification is a plus). 10-12 years of experience in US accounting, QuickBooks, Bookkeeping (Online/Desktop versions). Strong understanding of US TAX, US Payroll, US GAAP and financial regulations. Proficiency in Microsoft Excel, QuickBooks, and accounting software. Excellent communication and client relationship management skills. Ability to analyze financial data and provide actionable insights. Strong problem-solving skills and attention to detail. Preferred Qualifications Experience in US Accounting or working in an accounting firm. Knowledge of payroll processing, tax compliance, and financial reporting tools. Familiarity with other accounting software.

Job Title: Bookkeeper (US Accounting Location: Hyderabad (WFO), Preferred candidate must be from Hyderabad Type: Full-Time Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be in Hyderabad WFO but you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company that is expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes having attention to detail, following the processes in place, and being able to adapt to a variety of situations. Job Summary: In the Bookkeeper role, you will be responsible for managing company financial tasks such as managing receivables and ensuring all company invoices are properly recorded, tracked, approved, and paid. You will work closely with company financial professionals and management, and outside vendors. Success in this role will be demonstrated through accurate payment and financial transaction processing. Bookkeeper Job Responsibilities and Duties Track company bank accounts, deposits and balances; report regularly to management Track company invoice obligations, make accurate and timely invoice payments, gain approval where necessary, and identify and report inaccuracies and variances Prepare company monthly financial statements like cash flow, income/P&L and balance sheets Reconcile and verify all company invoices and monthly statements, assign payments to applicable cost centers Help prepare company tax returns including payroll and other appropriate business taxes Monitor company office expenses and track related invoices and payments Make and track appropriate sales and use tax payments on invoices as needed Work with external vendors to resolve any invoice problems or inaccuracies Collaborate with other accounting and finance team members Assist with corporate audit and other financial reporting requirements as needed Bookkeeper Job Requirements 4-6 years of accounts payable & receivable, general ledger and payroll experience in a corporate environment Knowledge of payables, budgeting and accounting best practices Experience with financial transaction reporting Experience in supporting payroll processing and making payroll taxes Expertise in Microsoft Office suite and accounting software (e.g., QuickBooks) Understanding of tax obligations and reporting requirements for payables Knowledge of US GAAP Strong quantitative and analytical ability Excellent verbal and written communication skills Strong organizational skills and attention to detail Bachelors degree in accounting, finance or related field

Junior WordPress Developer with Woo Commerce Experience Location : Hyderabad (Preferred candidate must be from Hyderabad) Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processesones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This is a Hybrid/ WFO role where youll collaborate closely with our teams in the United States and Canada via video chat, instant messaging, email, and project management tools. Strong communication skills in English, both written and oral, are important. We are a fast-paced, growing company looking for motivated team members who are eager to learn, detail-oriented, and able to follow processes while adapting to new challenges. Job Summary: We are looking for a junior WordPress developer with 23 years of hands-on experience to assist with building, updating, and maintaining WordPress websites. You should have a solid understanding of WordPress fundamentals, be comfortable working with themes and plugins, and have basic front-end skills in HTML, CSS, and JavaScript. Experience with WooCommerce will be an added advantage. Key Responsibilities: Assist in developing, customizing, and maintaining WordPress websites. Work with existing themes, plugins, and page builders (Element or, Gutenberg, etc.). Support WooCommerce setups, product uploads, and basic customization. Make front-end changes using HTML, CSS, and JavaScript. Ensure websites are responsive and browser-compatible. Perform regular updates, backups, and basic troubleshooting. Collaborate with design and marketing teams to implement content and site updates. Follow best practices for site performance, SEO basics, and security. Requirements: 23 years of professional experience working with WordPress. Good understanding of HTML5, CSS3, and basic JavaScript/jQuery. Familiarity with WooCommerce (setup, product management, simple customization). Experience with common page builders (Element or, Gutenberg, WPBakery). Basic understanding of website performance, SEO principles, and security. Strong problem-solving skills and attention to detail. Eagerness to learn and grow in a collaborative environment. Nice to Have (Optional): Experience with payment gateways (PayPal, Stripe, etc.) and shipping methods. Exposure to Git or version control. Basic knowledge of hosting environments, cPanel, or server management. Familiarity with design tools like Figma or Adobe XD.