2550 Workforce Management Jobs - Page 7

Strong analytical & problem-solving skills Proficiency in Excel/Google Sheets Bachelor’s degree or equivalent 1–3+ years of workforce/resource planning experience (BPO preferred)

Strong analytical & problem-solving skills Proficiency in Excel/Google Sheets Bachelor’s degree or equivalent 1–3+ years of workforce/resource planning experience (BPO preferred)

Strong analytical & problem-solving skills Proficiency in Excel/Google Sheets Bachelor’s degree or equivalent 1–3+ years of workforce/resource planning experience (BPO preferred)

Strong analytical & problem-solving skills Proficiency in Excel/Google Sheets Bachelor’s degree or equivalent 1–3+ years of workforce/resource planning experience (BPO preferred)

Generate short and long-term forecasts, incorporating business impacts. Knowledge of R/ Python, Excel / Tableau & Power BI tools is a must with high proficiency. Designation: Manager I, Forecasting Location: GGN Years of Experience: Mini. 8 years

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Role Purpose The purpose of the ...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Work closely with the senior leadership team, global and regional/market stakeholders, and global businesses - support the offshoring strategy, help implement strategic initiatives for the business and contribute towards the overall goals Maintain robust engagement with Work Force Management, Operationss Analytics, Global Control Tower, Business stakeholders, to ensure proper capacity planning & forecasting with the objective to right size the Operations team to the expected volume. Review, question and engage with key stakeholders to facilitate the resolution of differences in productivity/Management Information across regions. Identify performance improvement opportunities and work with ke...

The Transaction Processing team is responsible for six participant-level transactions: contributions, enrollments, distributions, transfers, exchanges, participants account maintenance, & plan account maintenance Flexible workforces leveraged in multiple locations, automated workforce management tools, and a centralized processing management structure maximize resource utilization and minimize cost In addition, we leverage a quality methodology that utilizes standard processes and technological automation to focus directly on critical-to-quality processing components

EY- Assurance Staff Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests...

EY- Assurance Staff Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests...

Overview Will mainly work on developing dashboards and reports for the Workforce Management . They will work closely with internal and external stakeholders (Operations, Support groups,Clients Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times. Key Responsibilities Design performance efficient, impactful reports and visualizations for business and technical audiences Making large and/or complex data more accessible, understandable and usable Transforming, improving and integrating data, depending on the business requirements Responsible for data federation Create and maintain a reports' instruction m...

Roles and Responsibility Analyze real-time data to identify trends and patterns, providing insights to stakeholders. Develop and maintain databases and systems to track and analyze key performance indicators. Collaborate with cross-functional teams to implement process improvements and optimize business operations. Identify and mitigate risks associated with real-time analysis, ensuring data accuracy and integrity. Develop and deliver reports to senior management, highlighting key findings and recommendations. Stay up-to-date with industry trends and best practices in real-time analysis, applying this knowledge to improve processes. Job Requirements Strong analytical and problem-solving skil...

Youll work closely with our clients to develop and execute strategies that not only boost their online presence but also align with their unique brand identity. If youre ready to be part of a company that values collaboration, forward-thinking, and excellence in the ever-evolving digital landscape, wed love to hear from you! Tasks Develop and implement comprehensive digital marketing strategies to enhance Hivekras online presence and brand identity across various platforms. Manage and optimize social media accounts, creating engaging content that aligns with the companys branding objectives and resonates with the target audience. Analyze market trends, competitor activities, and customer beh...

JOB SUMMARY: An Order Entry Clerk is responsible for obtaining and entering supply orders into the Materials Management software system (Peoplesoft). The National Order Entry Team services all clinical regions as well as select Esoteric lines of business, supporting our clients by processing their request for the supplies needed to collect and submit specimens to the lab for testing. These orders are submitted via fax, email, Quanum, and phone from both internal and external clients. Order entry keys the request under the client account number in PeopleSoft, reviews and adjusts the order as needed in alignment with utilization restrictions and compliance guidelines, capturing all relevant in...

Locations : Hyderabad, Telangana, India Role ID 210812 Worker Type Regular Employee Studio/Department Fan Growth Work Model Hybrid Description Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Workforce Management (WFM) Analyst Fan Care EAs Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support...

Job TitleInfor WFM Administrator Responsibilities: System Configuration: Configure and maintain the Infor WFM system to meet the organization's workforce management needs. Customize settings, workflows, and business rules within the Infor WFM application User Support: Provide support to end-users by addressing inquiries, troubleshooting issues, and offering guidance on system usage. Conduct training sessions for new users and ongoing training for existing users. Integration: Collaborate with IT teams to integrate Infor WFM with other relevant systems, such as HR and payroll systems. Ensure data integrity and accuracy through effective integration processes. System Upgrades and Patch Manageme...

About The Role Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for? Good communication skill with basic HR knowledgeGood communication skill with basic HR knowledge Roles and Responsibilities: In th...

Role Overview: As a Supply Manager, you will play a pivotal role in building and managing our partner ecosystem of domestic help (maids, cleaners, support staff) across hubs. You will be responsible for ensuring a steady supply pipeline, driving training and onboarding, and maintaining strong relationships with partners to meet demand in a rapidly scaling environment. Key Responsibilities: Own end-to-end supply lifecycle: sourcing, onboarding, training, deployment, and retention. Build and maintain a robust pipeline of partners through community outreach, referrals, agencies, and on-ground sourcing. Collaborate with training teams to ensure all partners meet Pronto's service, grooming, and q...

Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete th...

Position Overview: The Team Lead will be assisting in the day-to-day operations of the department contributing to the successful achievement of the teams goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. Position: Supervisor - Joint Recovery Processing (JRP)Position Status: Full Time Work from OfficeHours of Work: Busines...

6 Days Working (WFO) Office Timing: - 10 AM to 6PM Required Skills & Attribute Excellent Communication- Verbal & Written. Email Conversation. Phone Handling. Powerpoint Presentations meeting arrangement.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

As an Assistant Manager - Workforce Management (WFM) at GlobalLogic, your role will involve leading and supporting critical workforce planning functions. You should possess experience in managing workforce operations, a strong understanding of forecasting, real-time monitoring, and excellent client relationship skills. Strategic thinking, data-driven decision-making, and effective stakeholder management across internal teams and clients are crucial for this role. **Key Responsibilities:** - **Client Handling** - Serve as the primary point of contact for WFM-related client interactions. - Understand client-specific workforce requirements and deliver customized solutions. - Provide regular upd...

As an experienced Customer Service Team Lead at FIS, you will be responsible for overseeing teams of customer service associates, ensuring high-quality customer support services are delivered, and maintaining a positive relationship with customers. Your key responsibilities will include: - Managing and monitoring customer service operations to ensure adherence to service level standards and company policies - Serving as an escalation point for resolving complex customer issues - Providing feedback to customer service associates for continuous improvement - Communicating with clients, vendors, and other departments to ensure quality service delivery - Conducting performance appraisals, discip...