757 Workforce Management Jobs - Page 9

1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software. Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders. Timely communication to stakeholders for the incidents nearing closure SLA. Prepare and share open incident status to stakeholders n monthly basis. 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool. Receiving and logging complaints containing complete details of the requests. Assign each request with appropriate service level hierarchy to determine the nature of issues, and to dispatch them to the appropriate department Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting manager in conducting analyses is also within your scope. Prepare/contribute to the monthly management report for our clients. Working side-by-side with both engineering and facilities departments in handling our operational procedures. Collaborative mind-set 3. Remote Monitoring System: Remotely monitor the mail and voice alarms for critical systems. Monitor the Iconic alarms/faults for remote locations. Escalate potential alarms/faults to the stakeholders as per the SLA. Record the alarms/faults on shift basis. Compile the alarms/faults record and share it to the stakeholders on monthly basis. 4. Work Permits: Prepare and share the weekday/weekend work report as per the SLA timelines. Record the permit status communication. Prepare and share the weekday/weekend end of work report as per the SLA timelines. Compile all weekday and weekends report on monthly basis and share it to the stakeholders. 5. Reports: Prepare duty logs and sharing it to internal team at end of shift. Prepare histogram and share it to internal team and clients on weekly basis. Prepare daily reports on Iconic alarms/faults and share it to stakeholders on daily basis. Prepare weekly incident report and share it managers on weekly basis. Prepare monthly management reports and share it to stakeholders on monthly basis. Prepare adhoc reports and share it to the stakeholder. Putting best practices in place, Teamwork should also be one of your strongest points, as youll work with a team to ensure that all performance targets set out in the KRA are being met. Sound like you To apply, you need to be: Knowledge for using technology tools in delivering day-to-day tasks. Excellent Organization, Time Management & prioritizing skills. Good communicator. Fluent spoken and written English language. Can communicate with colleagues, clients and vendors.

Manager Workforce Management (WFM) IGT Solutions Pvt. Ltd. Location : Pune, India Shifts : Rotational (24x7 environment) Company Profile IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider, specializing in the Travel, Transportation, and Hospitality industry. With over 10,000+ travel experts across 15 global delivery centers , IGT delivers cutting-edge services in Application Development, Testing, Analytics, Contact Center Services , and more. We pride ourselves on offering equal employment opportunities and fostering a diverse, inclusive, and harassment-free workplace. Job Summary We are hiring a Manager – Workforce Management (WFM) to lead and manage planning, forecasting, scheduling, and real-time management for our operations. The ideal candidate will have strong analytical skills, hands-on experience with WFM tools like IEX , and the ability to drive performance excellence through data-driven decision-making. Key Responsibilities Manage all aspects of Workforce Management : Capacity Planning, Scheduling, Forecasting, Real-Time Management, and Reporting. Monitor KPIs and ensure performance targets are met. Collaborate with Operations and cross-functional teams. Handle ad-hoc requirements , outages, and schedule adherence. Deliver timely and accurate MIS reports and dashboards. Conduct daily/weekly performance reviews with stakeholders. Drive outlier management and ensure efficiency across metrics. Maintain high data integrity and quality. Generate reports/ad-hoc dashboards to meet client expectations. Proactively identify solutions to mitigate business performance risks. Ensure client and internal reporting requirements are met within TAT and accuracy standards. Candidate Profile Experience in WFM (Planning, Scheduling, Forecasting, Reporting) – mandatory. Hands-on expertise in WFM tools like IEX, Avaya, Verint, or Blue Pumpkin. Proficient in MS Excel ; capable of training teams in Excel reporting. Strong analytical and problem-solving skills. Excellent verbal and written communication ; ability to interact with senior leadership and clients. Decision-maker with the ability to work under pressure in a 24x7 environment. Prior experience as a Manager or equivalent designation in a BPO WFM function is required. Perks and Benefits Inclusive and equitable workplace culture. Global exposure in the Travel & Hospitality industry. Opportunities for upskilling and professional growth. Performance-based recognition and advancement. Equal Opportunity Statement IGT Solutions is an equal opportunity employer. We ensure all employment decisions are made without regard to age, gender, gender identity, sexual orientation, race, religion, disability, veteran status, or any other protected category. If you're a dynamic professional with a passion for workforce planning and optimization, apply now and become a part of our growing team!

Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue Required Candidate profile Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting Good communication skills (Role requires interaction with Sr. Leadership and customers) Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports Knowledge of IEX preferable Should have exposure to standard WFM tools Should be sound in his knowledge of IEX Should be able to think on the feet to make decisions related to steps which would impact business Candidate should be ready to work in a 24*7 and rotational shift environment Excellent communication. Designated as Manager (or) equal to it Should be from a BPO Background WFM vertical Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/ Location: Pune Shifts: Rotational Contact Person- NIDHI RASTOGI 8630322833 share CV- nidhi.rastogi@igtsolutions.com

About the Role: We are looking for an experienced and strategic resource manager to oversee workforce planning and resource allocation across multiple projects. The ideal candidate will ensure optimal utilization of internal talent and manage resources effectively. Responsibilities: Manage and monitor resource availability and allocation across departments/projects. Coordinate with project managers and department heads to forecast resource needs. Maintain a real-time resource tracker and update availability schedules. Manage resources and support redeployment and upskilling. Facilitate recruitment requests for additional staffing needs. Create utilization reports and dashboards for leadership. Drive continuous improvement in resource management processes. Required skills and qualifications: Graduate/Postgraduate in business, HR, operations, or a related field. 12 years of experience in resource/workforce management. Proficient in resource planning tools like MS Project, Zoho, SAP and similar. Excellent analytical and communication skills. Ability to multitask in a fast-paced environment.

The role is responsible for driving project sales through sales volumes and market share and ensuring enhancing customer engagement in the assigned region. It involves actively managing the team fordeveloping new business and achieving the salestargets thereby securing the ultimate goals and plans of the organization. Driving the business strategies as per organization norms. Developing and nurturing the team. Accountabilities Responsibilities Authorities Industry Knowledge In-depth knowledge of the industry, micro and macro economy and its impact on the industry. The interdependence of various industries. Clear understanding of the impact of micro and macroeconomic changes. Deep knowledge of the current industrial players capabilities and strategies. Business Aumen Understanding business from 360* angle and being business oriented and go beyond daily sales activities. Clear understanding of the financial terminologies and financial ratios Data analysis and strategic thinking Having an overview of the strategy and driving to implement strategy in true spirit and building a performance culture in a motivating way in the face of challenges. Data Analysis, Data Interpretation and Predicts competitors potential moves and likely reactions to new initiatives or products. Customer Centricity Thinking Customer and Channel partner FIRST. Thinking purpose in addition to profit. Taking all decisions keeping the stakeholders in mind and analysing the same. Maps market, competitor customers, Top Customers and looks at the service levels rendered. Developing team leading from the front, anticipate and work with to overcome likely challenges and leverage the opportunities in the new integrated business Leads from the front, middle or back depending on the situation and the team members strengths Inspires the team through dedication and integrity Managing change Handling changes with a positive mind willingly and see change as a natural process and prepare self accordingly mending the integrated teams Establishes sense of urgency and communicates major opportunities and challenges due to change. Forms a powerful guiding force and coordinates with the team and unifies the team spirit. Requirements BE / B.Tech preferably Electrical/Mechanical,MBA preferred 10-15 years of experience Experience of two ASM positions, one in any of the four metros Stint or project in product marketing is preferred Skills Leadership skills Communication skills Competencies Visionary and strategic thinker Problem solving and decision making Partnership building Implementing change Ability to develop, train and motivate team members.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Roles & Responsibilities:-Collaborate with project teams and client stakeholders to support project delivery.-Perform maintenance and configuration activities for Kronos modules such as accruals and timekeepers.-Prior experience in supporting functional testing, integration testing and UAT preferred.-Assisting the customer with testing, understanding the solution and hand holding during handover of the system.-Mentor junior members. Professional & Technical Skills: -Minimum of 10 years of experience in Workforce Management domain is a must.-Minimum 3+ years of experience in Pro WFM.-Mandatory Experience in Migration from WFC to Pro WFM.-Hands on exp in using Navigator, Paragon Transfer Manger, Data Migration Tool.-Very good experience in Kronos with functional expertise in Timekeeping, Accruals, Basic Scheduler.-Must have knowledge on Business Structure Setup and Labor Category Setup in Pro WFM.-Must have knowledge on Tiles Setup and Display Profiles Setup in Pro WFM.-Must have Practical Experience/Exposure and knowledge in Boomi.-SQL Reporting and WIM Integration are an added advantage.-Good to have knowledge on Data Views Setup.-Knowledge on building custom reports using BIRT tool will be an added advantage.-Must have knowledge on managing CRT tables and integrations in Pro WFM.-Thrive in a team environment, while also possessing the ability to work independently.-Proven ability to work creatively and analytically in a problem-solving environment.-Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction. Additional Information:-Ready to work in Shifts. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Fieldglass Contingent Workforce Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements in Hyderabad. You will play a crucial role in the development and implementation of software solutions. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the development and implementation of software solutions.- Conduct code reviews and provide technical guidance to team members.- Identify and address technical issues and risks proactively.- Stay updated with the latest technologies and trends in software development. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Fieldglass Contingent Workforce.- Strong understanding of software development lifecycle.- Experience in designing and developing applications using SAP technologies.- Knowledge of integration techniques and tools.- Hands-on experience in troubleshooting and problem-solving in software development. Additional Information:- The candidate should have a minimum of 5 years of experience in SAP Fieldglass Contingent Workforce.- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualification 15 years full time education

Role & responsibilities Daily Production planning and optimization. Workforce management on the shop floor. Preferred candidate profile ITI or BTech with 3-6 years of industry experience.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communicationMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience3-5 Years.

L2 Support : US Clients Facing* Implement Kronos solutions for workforce management. Configure Time Keeping, Dimension & Accrual modules. Provide training on Kronos best practices. Ensure data integrity through regular maintenance. Immediate Joining Provident fund Health insurance

Contact: Khushi@wissenpro.com | 8712650628 Manage and guide a team of Capacity Planning / Scheduling Align schedules with staffing needs and operational metrics. Collaborate with WFM Scheduling for schedule enhancements. Analyze issues, prepare reports, and provide feedback. Communicate with clients to address variances. Handle intraday escalations and process improvements. Focus: Optimize workforce efficiency & ensure seamless operations.

Contact: Khushi@wissenpro.com | 8712650628 Open Positions: Analyst Planning & Scheduling Sr. Supervisor WFM / RTM / RTA Analyst - Forecasting Sr. Planning Analyst Intraday Supervisor - RTM RTA - Real Time Analyst Supervisor - Planning & Scheduling Requirements: Hands-on with tools: IEX, Alvaria, Aspect, NICE, Avaya, Teleopti, Verint, CMS Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with US Shifts Reach out now to apply or refer!

Job Title: UKG Kronos Consultant (Technical / Functional) Location: Hybrid ( Pan India) Job Type: Full-Time Department: Workforce Management Solutions Experience-4 to 15 Yrs Job Summary We are seeking skilled UKG Kronos Consultants with expertise in implementing and supporting UKG Workforce Central or UKG Dimensions. The ideal candidate will have a strong background in timekeeping, scheduling, and labor management systems, along with experience in client-facing roles. Please share your profile with lav-lalankumar.choudhary@capgemini.com Key Responsibilities Lead or support the implementation of UKG Kronos solutions (Workforce Central, Dimensions, Ready). Configure modules such as Timekeeping, Accruals, Advanced Scheduling, and Leave Management. Develop and maintain interfaces, reports, and integrations with third-party systems. Conduct requirement gathering, gap analysis, and solution design workshops. Provide post-implementation support and training to end-users. Collaborate with cross-functional teams including HR, Payroll, and IT. Required Qualifications 4+ years of hands-on experience with UKG Kronos (WFC, Dimensions, or Ready). Strong knowledge of time and attendance, scheduling, and labor compliance. Excellent communication and problem-solving skills. Preferred candidate profile

Join Our Team at Legion WFM! Are you a seasoned Legion WFM Consultant with 3 to 14 years of experience? We are looking for top talent to lead and enhance our team across Pan India. Please share your profile with lav-lalankumar.choudhary@capgemini.com Key Responsibilities: - Utilize your expertise in Legion and Kronos systems to drive scheduling, timekeeping, and payroll integration. - Configure and enhance Legion modules for optimal performance in scheduling, forecasting, and timekeeping. - Seamlessly integrate Legion with payroll and HRIS systems to streamline operations. - Collaborate with diverse teams to align WFM solutions with our business objectives. - Offer ongoing support and troubleshooting post-deployment to ensure smooth operations. - Uphold compliance with labor laws and workforce regulations, ensuring a secure and efficient work environment. If you are passionate about optimizing workforce management and driving business success, we want to hear from you! hashtag# Legion WFM hashtag# Workforce Management hashtag# Hiring NowRole & responsibilities Preferred candidate profile

Role & responsibilities Lead and manage a team of WFM Analysts, Planners, and Real-Time Analysts. Develop and maintain short-term and long-term forecasting models based on historical data, business inputs, and seasonality. Create efficient staff schedules that balance employee preferences, business needs, and service level targets. Monitor real-time performance and take proactive steps to mitigate staffing or service disruptions. Analyze WFM metrics (AHT, shrinkage, occupancy, adherence, etc.) and provide actionable insights to operations leaders. Coordinate with Operations, HR, and Training to manage hiring plans, onboarding, and attrition impacts. Ensure WFM systems and tools are effectively utilized and recommend improvements where needed. Produce and present regular performance reports and strategic staffing plans to senior leadership. Ensure compliance with labor laws, company policies, and scheduling fairness. Support business continuity planning and incident management from a staffing perspective. Preferred candidate profile Bachelors degree in Business, Operations Management, Statistics, or a related field. MBA or equivalent is a plus.5+ years of experience in Workforce Management, including 2+ years in a managerial or lead role. Strong knowledge of WFM tools (e.g., NICE IEX, Verint, Genesys, Teleopti, Aspect). Experience in a high-volume contact center or service environment. Analytical mindset with strong Excel and data visualization/reporting skills (e.g., Power BI, Tableau). Excellent communication, leadership, and stakeholder management skills. Ability to work under pressure and adapt in a fast-paced environment.

Experience Management Senior Associate As an Experience Management Senior Associate, you will be part of an industry leading, high performing and agile team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations. We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. Youll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams. The opportunity EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world. We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives. Your key responsibilities As an Experience Management Senior Associate, you will work as the staffing lead for the assigned region/service/competency team and will be responsible to work with the service delivery managers in implementing the resource management process and operational efficiency within the business. You will work very closely with the service delivery teams to track, monitor, record and analyze demand pipeline projections, new deals, pursuits and staff augmentation needs. You will monitor and evaluate demand fulfilment options (internal capacity and bench), review external hiring pipeline, assign projects to the available workforce based on skills and experience required on the project. You will also supervise, train and assign responsibilities to associates and senior associates within the team. Some of your key responsibilities include: Ensure compliance to WFM business rules, deployment policies, talent policies and regulatory requirements. Implement staffing plans for (30 – 60 – 90) day pipeline to minimize unfulfilled demands. Coordinate with project managers to capture demand pipeline projections, understand demands heuristics and identify actionable demands. Perform demand – supply searches and share best-fit staffing options from internal resource pool/individuals on bench. Identify suitable staffing options based on matching skills, roles and experiences. Timely update of employee schedules on the schedule management tool (Retain). Timely review and resolution of scheduling conflicts. Minimize bench pipeline through proactive deployment on projects. Responsible to meet assigned KPIs such as employee utilization, time to fulfil demand, unfulfilled demand % and bench aging. Reporting and analytics on business and Operational KPIs. Supervise, mentor and provide functional SME support to the associates in the team. Regular connects with stakeholders. Skills and attributes for success Graduates with 4-7 years of relevant workforce management experience. Understanding of business models, operational and financial aspects of service delivery is mandatory. The suitable candidate should have good analytical skills, can compute staffing demands, validate skills and experiences associated with the demand, identify suitable fulfilment options from the internal pool of professionals available for allocation or on bench and negotiate staffing solutions with the service delivery managers. To qualify for the role, you must have Excellent domain knowledge in resource management, demand planning and MIS. Strong execution skills with focus on meeting timelines and delivering highest quality service. Solution oriented mindset. Excellent verbal and written communication skills. Strong working knowledge of MS Excel, Word and PowerPoint. Excellent teaming and interpersonal skills. Strong time management and analytical skills. Ideally, you’ll also have Minimum experience of 1 year in people management and supervision. Stakeholder management skills. Experience working in a reputed consulting, technology, financial services, accounting or professional services organization.

EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of relevant resource management/workforce management / exposure in General Operations with strong acumen in resource management preferred. Ideally, you’ll also have Basis knowledge on MS – Excel Ms - Office Interest in business and commerciality. What we look for A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries What we Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. C ontinuous learning : You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Experience Management Associate As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations. We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. Youll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams. The opportunity EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world. We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives. Your key responsibilities As an Experience Management Associate, you will be responsible for managing staffing demands, monitor the demand intake channels, review demand projections, schedule individuals on projects, optimize employee utilization and bench management. Some of your key responsibilities include: 1. Calculate staff requirements based on demand projections. 2. Create staff schedules to maximize service and minimize cost. 3. Timely update of resource schedules on the schedule management tool (Retain). 4. Timely review and resolution of scheduling conflicts. 5. Proactive review of resource availability/future project demands. 6. Minimize open, unfulfilled demand. 7. Mailbox management. 8. Optimization of resource utilization through effective resource deployment. 9. Basic reporting and analysis. Skills and attributes for success Graduates with 0-1 year of relevant workforce management experience. Non-resource management professionals with 1 year of general work experience in any field of work, that display required skillset competencies can also be hired as Associate in resource management team. To qualify for the role, you must have Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. Ideally, you’ll also have Experience on workforce management concepts, resource deployment and scheduling. What we look for We are looking for go-getters with a solution oriented and analytical mindset. Someone who is passionate about numbers and has the willingness to learn. The successful candidate will be one who combines computer skills and mathematical ability with a working knowledge of the business and the negotiation skills of a salesman. What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Type :Contract with Client. Location : Hyderabad. Exp : 5+. JD. Mandatory Skills: The focus of this position is to perform end-to-end tests for Kronos timekeeping, Activity, Device (clock) management, Admin (Setup), WIM or Boomi Integration, People Editor, Payroll and scheduling application.. Apply Now. Click Here to Apply. Apply for this position. Full Name *. Email *. Phone *. Cover Letter *. Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx. By using this form you agree with the storage and handling of your data by this website. *. Show more Show less

Leading a team as well as perform individual contributor roles depending upon the business scenarios in the Solution scope Spending over 50% of the work time reviewing inputs and outputs of every deal from the team as per key timelines Ensuring already laid down processes are being followed and should be able to introduce new processes to improve efficiency, winnability and deliverability of the solution Ownership, responsibility and accountability for creating winning solutions individually as well as from her/his team members Manage stakeholders across functions that provide relevant inputs to the solution (pricing, technology, transition, etc.) End-to-end responsibility for conceptualizing and building high quality deliverables required during the sales cycle, including thought leadership. Typical deliverables include customized client presentations, response to RFP / RFI documents / pro-active proposals, etc. The role may also involve Participate in consulting / diagnostic studies / strategic projects Collateral development Lead, participate in client visits to various WNS locations Qualifications Graduate with MBA preferred. Minimum 10 years of work experience with at least 8 years of experience for contact center work preferably in Travel and Leisure BPM. Solution design Should know call center basics, WFM, PNL and Operations principles Job Location

As a Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the CIB Solution Center and Commercial Card contact centers. The Workforce Analyst Role is responsible for the real time monitoring of day-to-day service levels for multiple LOB s as well as aligning business resources (our employee schedules) to ensure the line of business achieves key performance standards while maintaining the highest level of service to our call-center specialists. Job Responsibilities Real time monitoring of service level Identify need to increase or decrease off-phone time and employee movement in order to optimize service levels, communicate changes to call center management, and then implement changes as required Plan and influence the participation of all off-phone activities for specialist meetings, coaching, and department initiatives. Maintain real time schedules and complete real time analysis Complete real time segment entry of incoming requests within predefined guidelines that require analysis of service level Facilitation of daily status calls with the business Tier 1 troubleshooting for business interruption and escalation as appropriate Perform root cause and trending analysis using historical performance of knowledge groups to identify areas of opportunity and make strategic recommendations Provide service level oversight, ensuring that service level strategies across sites/queues /business functions are complimentary and support overall business strategy Perform advanced root cause analysis to identify areas of opportunity and make strategic recommendations to leadership Required qualifications, capabilities and skills 4+ years experience working in large call center, multi-site, or similar environments 2+ years experience in workforce management role Experience with Praesto, RTP/Pulse systems, and Webstats Collaboration, communication, and presentation skills required College degree or similar work experience preferred Show high levels of professionalism and confidentiality at all times Knowledge and understanding of Workforce Planning platforms and practices, both internal and cross-LOB s required Preffered qualifications, capabilities and skills Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices Ability to demonstrate leadership capabilities Excellent written and oral communication skills Strength in quantitative analysis, critical thinking, problem solving, and innovation Highly detail oriented, ability to work on multiple projects/tasks simultaneously, manage time, and prioritize to complete a project/task Must be flexible with work schedule to accommodate business needs Comfortable with a fluid business environment, changing job priorities, and working with people at a variety of levels internally and externally with the ability to work independently and/or in a group

We are looking for Linguistics experts with team management experience, extensive experience working on NLP projects and proficiency in 2 or more languages from any one of the following language groups: - Bengali, Oriya, Assamese, Bodo, Manipuri - Kannada, Malayalam, Tamil, Telugu - Hindi, Maithili, Urdu, Dogri, Kashmiri, Punjabi, Gujarati The Language Resource Manager will have two-fold responsibility: - Support development and improvement of our LLM, ASR, and TTS models by providing linguistic expertise - Manage the work of freelancing language resources for the assigned group of languages. Job Description - ? Linguistic support - Collaborate with machine learning engineers to understand data requirements and to identify opportunities to integrate linguistic knowledge into model development - Create guidelines for data annotation/validation projects based on data requirements - Evaluate the linguistic quality of model outputs and provide feedback for improvement ? Management - Collaborate with data sourcing team to understand data processing timelines and operational constraints - Set up operational pipelines for processing sourced data and delivering processed data to model development team - Source freelancing resources for various tasks for languages from the assigned language group, assign them data annotation task and track and manage their work Qualifications and Experience: ? Master's or PhD in Linguistics or Computational Linguistics. ? At least 3 years of experience working on NLP projects, providing language data annotation for Machine Learning or GenAI projects. ? Experience creating guidelines to be followed by language resources preferred. ? Project co-ordination experience with 2+ years of team/project management experience preferred. ? Experience working with low resource languages is a plus. Technical Skills: ? Linguistic Analysis: Strong understanding of linguistic principles and the ability to analyze linguistic data. ? Problem-Solving: Ability to identify and solve linguistic challenges related to language technology. ? Collaboration: Excellent communication and collaboration skills to work effectively with machine learning engineers and other team members. ? Management: Ability to set up processes and pipelines, track and manage work of language resources

Provides advanced level knowledge of the UKG (legacy Kronos) Dimensions or Workforce Central system and the following modules: Timekeeper and Accruals, Leave and/or Attendance, Scheduling. Collaborate and work with team & provide solutions for complex enhancements. Leads all aspects of workforce management configurations, modifications and upgrades of time and attendance initiatives, design, development and support. Facilitates complex working sessions for both internal and client teams, including defining strategic objectives and tailors these to meet client specific needs as necessary. Analyzes complex data or facts and summarizes and presents findings in a compelling way. Qualification Minimum of 5 years of experience with UKG Dimensions. Modules: Timekeeper and Accruals, Leave and/or Attendance, Scheduling. Certified in UKG Dimensions Timekeeping module, with at least 5 years of related experience Able to handle escalated issues, understand client needs and tailor solutions and responses to meet these needs Ability to analyze complex data or facts, summarize findings, and present results in a compelling way Leave & Attendance Maintenance, Timekeeping, Kronos, Scheduling, Ukg Dimensions