765 Workforce Management Jobs - Page 10

Experience Management Senior Associate As an Experience Management Senior Associate, you will be part of an industry leading, high performing and agile team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations. We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. Youll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams. The opportunity EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world. We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives. Your key responsibilities As an Experience Management Senior Associate, you will work as the staffing lead for the assigned region/service/competency team and will be responsible to work with the service delivery managers in implementing the resource management process and operational efficiency within the business. You will work very closely with the service delivery teams to track, monitor, record and analyze demand pipeline projections, new deals, pursuits and staff augmentation needs. You will monitor and evaluate demand fulfilment options (internal capacity and bench), review external hiring pipeline, assign projects to the available workforce based on skills and experience required on the project. You will also supervise, train and assign responsibilities to associates and senior associates within the team. Some of your key responsibilities include: Ensure compliance to WFM business rules, deployment policies, talent policies and regulatory requirements. Implement staffing plans for (30 – 60 – 90) day pipeline to minimize unfulfilled demands. Coordinate with project managers to capture demand pipeline projections, understand demands heuristics and identify actionable demands. Perform demand – supply searches and share best-fit staffing options from internal resource pool/individuals on bench. Identify suitable staffing options based on matching skills, roles and experiences. Timely update of employee schedules on the schedule management tool (Retain). Timely review and resolution of scheduling conflicts. Minimize bench pipeline through proactive deployment on projects. Responsible to meet assigned KPIs such as employee utilization, time to fulfil demand, unfulfilled demand % and bench aging. Reporting and analytics on business and Operational KPIs. Supervise, mentor and provide functional SME support to the associates in the team. Regular connects with stakeholders. Skills and attributes for success Graduates with 4-7 years of relevant workforce management experience. Understanding of business models, operational and financial aspects of service delivery is mandatory. The suitable candidate should have good analytical skills, can compute staffing demands, validate skills and experiences associated with the demand, identify suitable fulfilment options from the internal pool of professionals available for allocation or on bench and negotiate staffing solutions with the service delivery managers. To qualify for the role, you must have Excellent domain knowledge in resource management, demand planning and MIS. Strong execution skills with focus on meeting timelines and delivering highest quality service. Solution oriented mindset. Excellent verbal and written communication skills. Strong working knowledge of MS Excel, Word and PowerPoint. Excellent teaming and interpersonal skills. Strong time management and analytical skills. Ideally, you’ll also have Minimum experience of 1 year in people management and supervision. Stakeholder management skills. Experience working in a reputed consulting, technology, financial services, accounting or professional services organization.

EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of relevant resource management/workforce management / exposure in General Operations with strong acumen in resource management preferred. Ideally, you’ll also have Basis knowledge on MS – Excel Ms - Office Interest in business and commerciality. What we look for A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries What we Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. C ontinuous learning : You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Experience Management Associate As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations. We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. Youll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams. The opportunity EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world. We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives. Your key responsibilities As an Experience Management Associate, you will be responsible for managing staffing demands, monitor the demand intake channels, review demand projections, schedule individuals on projects, optimize employee utilization and bench management. Some of your key responsibilities include: 1. Calculate staff requirements based on demand projections. 2. Create staff schedules to maximize service and minimize cost. 3. Timely update of resource schedules on the schedule management tool (Retain). 4. Timely review and resolution of scheduling conflicts. 5. Proactive review of resource availability/future project demands. 6. Minimize open, unfulfilled demand. 7. Mailbox management. 8. Optimization of resource utilization through effective resource deployment. 9. Basic reporting and analysis. Skills and attributes for success Graduates with 0-1 year of relevant workforce management experience. Non-resource management professionals with 1 year of general work experience in any field of work, that display required skillset competencies can also be hired as Associate in resource management team. To qualify for the role, you must have Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. Ideally, you’ll also have Experience on workforce management concepts, resource deployment and scheduling. What we look for We are looking for go-getters with a solution oriented and analytical mindset. Someone who is passionate about numbers and has the willingness to learn. The successful candidate will be one who combines computer skills and mathematical ability with a working knowledge of the business and the negotiation skills of a salesman. What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Type :Contract with Client. Location : Hyderabad. Exp : 5+. JD. Mandatory Skills: The focus of this position is to perform end-to-end tests for Kronos timekeeping, Activity, Device (clock) management, Admin (Setup), WIM or Boomi Integration, People Editor, Payroll and scheduling application.. Apply Now. Click Here to Apply. Apply for this position. Full Name *. Email *. Phone *. Cover Letter *. Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx. By using this form you agree with the storage and handling of your data by this website. *. Show more Show less

Leading a team as well as perform individual contributor roles depending upon the business scenarios in the Solution scope Spending over 50% of the work time reviewing inputs and outputs of every deal from the team as per key timelines Ensuring already laid down processes are being followed and should be able to introduce new processes to improve efficiency, winnability and deliverability of the solution Ownership, responsibility and accountability for creating winning solutions individually as well as from her/his team members Manage stakeholders across functions that provide relevant inputs to the solution (pricing, technology, transition, etc.) End-to-end responsibility for conceptualizing and building high quality deliverables required during the sales cycle, including thought leadership. Typical deliverables include customized client presentations, response to RFP / RFI documents / pro-active proposals, etc. The role may also involve Participate in consulting / diagnostic studies / strategic projects Collateral development Lead, participate in client visits to various WNS locations Qualifications Graduate with MBA preferred. Minimum 10 years of work experience with at least 8 years of experience for contact center work preferably in Travel and Leisure BPM. Solution design Should know call center basics, WFM, PNL and Operations principles Job Location

As a Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the CIB Solution Center and Commercial Card contact centers. The Workforce Analyst Role is responsible for the real time monitoring of day-to-day service levels for multiple LOB s as well as aligning business resources (our employee schedules) to ensure the line of business achieves key performance standards while maintaining the highest level of service to our call-center specialists. Job Responsibilities Real time monitoring of service level Identify need to increase or decrease off-phone time and employee movement in order to optimize service levels, communicate changes to call center management, and then implement changes as required Plan and influence the participation of all off-phone activities for specialist meetings, coaching, and department initiatives. Maintain real time schedules and complete real time analysis Complete real time segment entry of incoming requests within predefined guidelines that require analysis of service level Facilitation of daily status calls with the business Tier 1 troubleshooting for business interruption and escalation as appropriate Perform root cause and trending analysis using historical performance of knowledge groups to identify areas of opportunity and make strategic recommendations Provide service level oversight, ensuring that service level strategies across sites/queues /business functions are complimentary and support overall business strategy Perform advanced root cause analysis to identify areas of opportunity and make strategic recommendations to leadership Required qualifications, capabilities and skills 4+ years experience working in large call center, multi-site, or similar environments 2+ years experience in workforce management role Experience with Praesto, RTP/Pulse systems, and Webstats Collaboration, communication, and presentation skills required College degree or similar work experience preferred Show high levels of professionalism and confidentiality at all times Knowledge and understanding of Workforce Planning platforms and practices, both internal and cross-LOB s required Preffered qualifications, capabilities and skills Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices Ability to demonstrate leadership capabilities Excellent written and oral communication skills Strength in quantitative analysis, critical thinking, problem solving, and innovation Highly detail oriented, ability to work on multiple projects/tasks simultaneously, manage time, and prioritize to complete a project/task Must be flexible with work schedule to accommodate business needs Comfortable with a fluid business environment, changing job priorities, and working with people at a variety of levels internally and externally with the ability to work independently and/or in a group

We are looking for Linguistics experts with team management experience, extensive experience working on NLP projects and proficiency in 2 or more languages from any one of the following language groups: - Bengali, Oriya, Assamese, Bodo, Manipuri - Kannada, Malayalam, Tamil, Telugu - Hindi, Maithili, Urdu, Dogri, Kashmiri, Punjabi, Gujarati The Language Resource Manager will have two-fold responsibility: - Support development and improvement of our LLM, ASR, and TTS models by providing linguistic expertise - Manage the work of freelancing language resources for the assigned group of languages. Job Description - ? Linguistic support - Collaborate with machine learning engineers to understand data requirements and to identify opportunities to integrate linguistic knowledge into model development - Create guidelines for data annotation/validation projects based on data requirements - Evaluate the linguistic quality of model outputs and provide feedback for improvement ? Management - Collaborate with data sourcing team to understand data processing timelines and operational constraints - Set up operational pipelines for processing sourced data and delivering processed data to model development team - Source freelancing resources for various tasks for languages from the assigned language group, assign them data annotation task and track and manage their work Qualifications and Experience: ? Master's or PhD in Linguistics or Computational Linguistics. ? At least 3 years of experience working on NLP projects, providing language data annotation for Machine Learning or GenAI projects. ? Experience creating guidelines to be followed by language resources preferred. ? Project co-ordination experience with 2+ years of team/project management experience preferred. ? Experience working with low resource languages is a plus. Technical Skills: ? Linguistic Analysis: Strong understanding of linguistic principles and the ability to analyze linguistic data. ? Problem-Solving: Ability to identify and solve linguistic challenges related to language technology. ? Collaboration: Excellent communication and collaboration skills to work effectively with machine learning engineers and other team members. ? Management: Ability to set up processes and pipelines, track and manage work of language resources

Provides advanced level knowledge of the UKG (legacy Kronos) Dimensions or Workforce Central system and the following modules: Timekeeper and Accruals, Leave and/or Attendance, Scheduling. Collaborate and work with team & provide solutions for complex enhancements. Leads all aspects of workforce management configurations, modifications and upgrades of time and attendance initiatives, design, development and support. Facilitates complex working sessions for both internal and client teams, including defining strategic objectives and tailors these to meet client specific needs as necessary. Analyzes complex data or facts and summarizes and presents findings in a compelling way. Qualification Minimum of 5 years of experience with UKG Dimensions. Modules: Timekeeper and Accruals, Leave and/or Attendance, Scheduling. Certified in UKG Dimensions Timekeeping module, with at least 5 years of related experience Able to handle escalated issues, understand client needs and tailor solutions and responses to meet these needs Ability to analyze complex data or facts, summarize findings, and present results in a compelling way Leave & Attendance Maintenance, Timekeeping, Kronos, Scheduling, Ukg Dimensions

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity - Grade Specific Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Operating in at Junior Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Client¢s Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Client¢s Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

6:30 PM to 3:30AM* Kronos L2 Support, functional administrator, troubleshoot the interfaces, configure time clock, functional administration, Work Force Dimension, reporting, scheduling, accruals, good in communication Remote Hybrid Opportunity * Health insurance Provident fund

Job Title: MST (Manpower Supply Team Member) Location: Bengaluru, Hyderabad, Chennai Company: G4S Secure Solutions (India) Pvt. Ltd. Gross Salary: 25,000 per month Reporting To: Recruitment Manager Area Recruitment Lead Department: Recruitment & Operations – Guarding Services Job Overview: G4S Secure Solutions is seeking proactive and result-driven individuals to join its Recruitment division as MST (Manpower Supply Team) Members. The MST role is a field-intensive recruitment function responsible for sourcing, mobilizing, and onboarding 45+ security personnel (guards) every month, ensuring timely fulfillment of operational manpower requirements. Key Responsibilities: Field Recruitment: Identify and mobilize potential candidates (security guards) from local areas, villages, labour mandis, and referral networks. Sourcing Targets: Achieve a monthly recruitment target of minimum 45 guards, verified and deployed as per client requirements. Screening & Assessment: Conduct basic screening to ensure candidates meet the company's eligibility criteria (age, fitness, background, etc.). Documentation Support: Ensure timely collection and submission of required documents like ID proof, address proof, photos, and police verification records. Onboarding Coordination: Coordinate with the training team and operations staff for smooth onboarding, documentation, and deployment of candidates. MIS & Reporting: Maintain daily recruitment logs and provide weekly reports to the recruitment lead. Travel: Travel extensively within the Bengaluru city and surrounding regions for sourcing candidates. Brand Promotion: Represent the G4S brand professionally in the field, maintaining high standards of integrity and engagement. Referral Networks: Build a reliable network of field informants, contractors, ex-servicemen, and agents to create continuous manpower supply pipelines. Required Qualifications & Skills: Education: Minimum 10th pass; higher secondary or graduate preferred. Experience: Minimum 1 year in field recruitment, labour supply, security agency operations, or similar manpower-intensive industries. Experience in sourcing blue-collar workforce is an added advantage. Language Skills: Ability to speak and understand Kannada, Hindi, and basic English. Mobility: Must be comfortable with fieldwork, travelling daily within and around Bengaluru. Technology: Basic smartphone knowledge for reporting and WhatsApp communication. Interpersonal Skills: Good communication, negotiation, and convincing ability. Self-Motivated: Goal-oriented, target-driven attitude with ability to work independently. What We Offer: Fixed gross monthly salary of 25,000 Performance-based incentives for exceeding monthly targets Travel allowance as per company policy (if applicable) Mobile reimbursement (as per policy) Career growth opportunities in India’s leading security company Ideal Candidate Profile: An energetic recruiter or field executive who has experience working with blue-collar workforce supply and enjoys meeting targets. Someone who understands the dynamics of labour mobilization and is motivated by performance. To Apply: Name: Abhay Mulik Mobile: +91 9972877452 WhatsApp: +91 9113627282 Email: abhay.mulik@in.g4s.com

The role holder will support the Governance and Delivery Lead for Cyber Technology & Engineering with the following: Workforce strategy execution: location strategy, emerging talent demand / skills planning and ODA governance for the GBGF Workforce engagement : career path accelerator nominations, learning requirements, Year End promotions process, critical role succession planning, snapshot survey results, communications (e.g., town halls), senior role vacancy showcasing and DE&I initiatives Workforce Planning : manage COOs workforce plan, ensure workforce governance, accountable for data quality in Pioneer, offboarding and onboarding of contingent workers and management of open roles Workforce optimisation : plan workforce optimisations, manage delivery and risk in collaboration with local HR and regional teams Workforce data and insights: produce workforce FTE forecast, review data on D&I, attrition, tenured contractors and collaborate with managers and drive people metrics improvements within COO Consistent adherence to best practice model: Ensuring all workforce aligned resources across the GBGF adopt best practice as defined by the COO Central WF Pillar lead and GCIO COO Key Skills & Requirements: Advanced level of Microsoft Excel able to manipulate and analyse complex data, create pivots and translate data in a clear format for MI reporting Advanced level of Microsoft Power Point to create packs for Cyber leadership forums Administrative support with the Pioneer tool which is the golden source for Workforce management Collaborate with senior stakeholders Govern workforce matters for Cyber Technology & Engineering Working hours will need to be flexible to be aligned to UK hours

Maersk is a global leader in integrated logistics, and we've been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What We Offer: This is an exciting career opportunity in an international, challenging business setting known for its diversity and fast-paced environment. You'll focus on creating valuable relations with stakeholders and work with highly professional teams in an environment where you will be valued, recognized, and well-rewarded. You will work with amazing and diverse colleagues who have a deep sense of commitment to live Our Values and, together, go all the way for our customers, society, and each other. Position Summary: We are seeking a results-driven Area Head PTP to lead and manage the Accounts Payable team within our Accounting Operations function. This pivotal leadership position is responsible for overseeing a team engaged in critical financial operations, including invoice scanning, Optical Character Recognition (OCR) processing, and comprehensive invoice payment processing. You will ensure the timely and accurate processing of vendor invoices, strictly aligning with company policies, compliance requirements, and crucial financial deadlines. Additionally, you will lead multiple team leaders, oversee their respective teams, manage workforce planning, handle escalations, and ensure optimal process performance across the entire Accounts Payable function for your assigned area. Key Responsibilities: Accounts Payable Operations Leadership: Lead and manage end-to-end Accounts Payable operations, specifically focusing on invoice scanning, OCR processing, and invoice payment processing. Day-to-Day Oversight: Oversee daily invoice processing, prioritization, and vendor payment operations to ensure smooth and efficient workflows. Resource & Workforce Management: Ensure sufficient resource allocation and optimal workforce planning to consistently meet invoice processing and payment deadlines. Exception & Escalation Handling: Effectively manage exception handling and urgent processing scenarios in line with business needs, providing timely resolutions. Team Leadership & Development: Supervise and support multiple team leaders within the Accounts Payable function, fostering their growth and ensuring their teams success. Process Improvement & Automation: Drive process standardization, automation initiatives, and continuous improvement across all Accounts Payable processes to enhance efficiency and accuracy. Performance Monitoring & Reporting: Monitor and report on key performance indicators (KPIs) and service level metrics, taking proactive corrective action as needed to maintain high standards. Stakeholder Collaboration: Collaborate effectively with stakeholders across various clusters, centers, and the Global Shared Center (GSC) to ensure alignment on performance, priorities, and deliverables. Culture & Excellence: Foster a culture of accountability, continuous learning, and operational excellence within your entire team.

Job Title: ActiveOps Configuration SME Operations & Workforce Management Company: BCT Consulting (Client details will be disclosed during screening) Location: Bangalore (Domlur) Onsite Job Description: We are looking for an ActiveOps Configuration SME with expertise in operations management, system configuration, and workforce optimization . The ideal candidate will have experience in configuring and managing the ActiveOps platform to enhance business efficiency and performance. Key Responsibilities: Configure and manage ActiveOps platform to streamline operational workflows. Work closely with cross-functional teams to understand business needs and implement system configurations. Monitor system performance and troubleshoot configuration-related issues . Optimize workforce management, capacity planning , and operational efficiency . Maintain detailed configuration documentation and ensure compliance with company policies. Identify opportunities for process automation and improvements. Provide technical support and guidance to stakeholders on ActiveOps configurations. Requirements: 5+ years of experience in operations management & system configuration Hands-on expertise in ActiveOps tool configuration Strong knowledge of workforce optimization, demand forecasting & capacity planning Experience in back-office operations & process improvement Proficiency in analyzing operational data and making informed decisions Excellent problem-solving skills with a keen eye for process efficiency Strong communication and stakeholder management skills

Role overview The Workforce Management (WFM) Assistant Manager plays a critical role in ensuring that an organization meets its business objectives through effective forecasting, capacity planning, scheduling, FTE calculation, and stakeholder management. This position demands a combination of analytical proficiency, strategic planning, and superior communication skills to align resources with business requirements. Responsibilities Forecasting Develop and maintain precise forecasting models to predict future demand and capacity requirements. Analyze historical data and market trends to accurately forecast future business needs. Collaborate with various departments to gather inputs and refine forecasts. Capacity Planning Design and implement capacity planning strategies to ensure optimal resource allocation. Monitor and adjust capacity plans in response to evolving business conditions and requirements. Collaborate closely with operations teams to balance workloads and resources efficiently. Scheduling Oversee the creation and management of detailed schedules to meet operational targets. Ensure that schedules are aligned with business goals and employee availability. Implement scheduling tools and techniques to enhance productivity and efficiency. FTE Calculation Utilize both linear methods and Erlang models to calculate FTE requirements with precision. Provide insights and recommendations based on FTE analysis to support decision-making processes. Perform regular reviews and updates of FTE calculations to align with business needs. Stakeholder Management Build and maintain robust relationships with key stakeholders across the organization. Communicate effectively with stakeholders to understand their needs and deliver appropriate solutions. Manage stakeholder expectations and ensure alignment with business objectives. Communication Exhibit excellent communication skills, both written and verbal, to convey complex information clearly and concisely. Prepare and present reports, analyses, and recommendations to senior management and other stakeholders. Facilitate effective communication channels within the team and across departments. Preferred candidate profile Experience with workforce management software and tools. Knowledge of industry best practices and trends in workforce planning and management. Leadership skills and the ability to mentor and guide junior team members. Adaptability and willingness to learn and implement new strategies and technologies. Early and immediate joiners will be preferred

Responsibilities: Providing day-to-day leadership to Brandmuscles Partner Support team, helping to ensure that all support service level metrics are being achieved Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services Working with cross-functional team members to drive business targets and deliver on shared team goals Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement) Presenting a training program and defined career path Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives Team management: Hire, train, and supervise customer support representatives Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery Training: Provide training and upskilling opportunities for team members Requirements Bachelor’s degree required Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls Superior communication skills, both verbal and written Detail- and client service-oriented Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook) Excellent organizational skills Ability to manage escalation path Willingness to work in 24 * 7 work environment Willingness to work on weekends with scheduled week offs as per business requirement Experience Minimum of (5) years of management experience in a customer support environment Experience with Zendesk, Salesforce, Workforce Management recommended

Workforce management Experience: 1-4 Years Location: Kolkata Notice period: Immediate to 60 Days only Job description EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of relevant resource management/workforce management / exposure in General Operations with strong acumen in resource management preferred. Ideally, you’ll also have Basis knowledge on MS – Excel Ms - Office Interest in business and commerciality. What we look for A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries

Role: RTA || Bangalore Work From Office Bothn side cab Qualification: Any graduate Skills Required: Develop and maintain dashboards using tools like IEX or similar technologies. 3-8 years of experience in Real Time Analysis (RTA), Workforce Management (WFM), or related field. For more info connect at 8595717834

Leading BPO in BANGALORE Hiring for WFM RTA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills CTC UPTO 5.8LPA based on Last CTC Shifts 24*7 Looking for Immediate joiners// Candidates with Lesser Notice period Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. • The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. • Preparation of daily / Weekly / Monthly MIS reports & presentations / decks • Preparing of schedules using Erlang for different queues across multiple locations • Resolve escalated issues and requests from site management • Root cause analysis of SLA deviations, action plan development and resolution • Monitor real-time queue, schedule adherence & attendance. • Key daily exception requests and update schedules • Cross-train with Scheduling Analyst • Optimize breaks the day of or day before the actual schedule • Schedule ADHOC intra-day training requests and update schedules • Produce and analyze daily efficiency reports (representative availability, access level etc.) • Attend centralized and/or site management meeting, as required Key Skills and knowledge: Required good communication skill. • Required good knowledge of MS Excel & Power point. • Proficiency with computers • Willing to work 24*7 • Candidate with Scheduling & Forecasting skill will be preferred. • Ability to handle pressure situations • Drive for self-learning and knowledge enhancement Experience Contact Centre Workforce Management experience • Ability to simplify complex operations into repeatable processes • Comfortable in fast-paced environment • Ability to make decision in time sensitive ambiguous situations Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Job Summary: The Supervisor (for Boom Lift and scissor Lift Operators) is responsible for overseeing operators deployed at various customer sites. This includes coordinating daily attendance, ensuring proper usage of boom lifts and scissor lifts, addressing site-level operational issues, and maintaining effective communication between the operators, customers, and the operations team. Key Responsibilities: Supervise and operators posted at various customer project sites. Coordinate daily with operators for attendance, shift timings, and machine usage updates. Ensure operators are following all safety protocols Act as the point of contact between customer site in-charge and the company for all operator-related matters. Conduct surprise visits to sites to check operator presence, behaviour, and machine condition. Provide support in resolving minor technical issues faced by operators at site and coordinate with the service team for major breakdowns. Maintain details of operator deployment, shift rosters, attendance, leaves in companys software Report any misuse, customer complaints, or operator absenteeism to the operations manager immediately. Ensure that operators carry out basic daily checks (battery level, fuel, visual inspection) before operating the machine. Coordinate for operator substitution in case of emergency leave or site change requirements. Qualifications: Minimum qualification: Bachelor's degree or Diploma with experience in supervising workers or equipment operators in sites 3+ years of experience supervising equipment operators in the rental or construction industry. Ability to travel across different project sites daily or as needed. Strong communication and coordination skills (Kannada, English, and Hindi). Computer knowledge for basic record-keeping. Ready to work in Field-based role with travel as needed to multiple sites.

Roles and Responsibilities Would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical outage, unscheduled absences, unscheduled breaks, forecast deviations etc. Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to plan and process defined. Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client & stakeholder requirements. Knowledge of trends and total demand and providing relevant inputs to WFM leadership, Client, and Ops Leadership Assist in detailing and documenting performance impacts to WFM leadership. Compares call forecasts with actual results to examine variances, proactively identifies scheduling gaps and offers solutions to solve them. Provides performance analysis to ensure accurate, timely reporting to support business decisions. Interaction with other departments to improve the performance indicators. Desired Candidate Profile Someone with a minimum of 15 months experience in WFM RTA domain. Flexible and willing to work 24*7 environment. Very good proficiency in MS excel. Any prior Workforce Management experience in Scheduling or Reporting will be an added advantage. Knowledge of Work force management software. Experience on Verint (WFM tool) or any other tool is a plus. Strong analytical and communication skills. Should know how to analyse performance data in real time. If you ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Role: Real Time Analyst Designation : Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Job Description: Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO. KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Reporting Accuracy & Timeliness (Project & Associate Level). Accurate and Timely Exception Processing on IEX/EWFM. Client Escalation would be a Negative marker. Additional Initiatives: Hands on experience in any of the workforce Tools is an advantage.