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Movate Technologies
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Real Time Analyst

Real Time Analyst

Movate Technologies

1 - 6 years

2 - 4 Lacs

Chennai

Posted:1 hour ago| Platform:

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Skills Required

RTM Real time analyst Real Time Pcr Dialer Rostering Workforce Scheduling Shrinkage Queue Management Workforce Management Real Time monitoring Real Time Analysis Real Time Analytics IEX WFM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Real Time Analyst Designation : Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Job Description: Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO. KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Reporting Accuracy & Timeliness (Project & Associate Level). Accurate and Timely Exception Processing on IEX/EWFM. Client Escalation would be a Negative marker. Additional Initiatives: Hands on experience in any of the workforce Tools is an advantage.

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Movate Technologies

www.movate.com

Information Technology and Services

Fayetteville

501-1000 Employees

96 Jobs

Key People

Krish Muralidharan

CEO
Meera Kumar

Chief Operating Officer

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