2550 Workforce Management Jobs - Page 12

Were Hiring Workforce Management (WFM) Professional We are looking for a proactive and experienced WFM Specialist with strong expertise in planning, scheduling, and reporting. If you have a passion for workforce management and the ability to lead with efficiency, wed love to connect with you! Role Requirements: 8+ years of experience in WFM (Scheduling/Reporting/Capacity Planning/Rostering/Attrition/RTA/Skrinkage/Forecasting) Strong knowledge of Excel & reporting tools Excellent communication skills with the ability to drive initiatives Post Graduate qualification Notice Period: Up to 30 days Work Mode & Location: Hybrid – Hinjewadi, Pune(Phase 2) 1-way cab drop provided If you meet the crit...

Monitor real-time agent performance, adherence, shrinkage, occupancy Create maintain schedules, rosters, forecasts to optimize resource allocation Track AHT, SLA, and productivity metrics Analyze call volume trends and prepare reports for leadership Required Candidate profile Coordinate with Ops, Training, HR teams to ensure smooth workforce planning Identify gaps and recommend corrective actions to meet business KPI Support capacity planning provide inputs for hiring Perks and benefits Perks and Benefits

We are seeking a motivated and detail-oriented Workforce Management (WFM) Executive to join our team. The ideal candidate will have hands-on experience in managing workforce operations, analyzing data, and ensuring seamless execution of daily tasks with a proactive mindset. Key Responsibilities: Monitor and manage workforce scheduling, attendance, and performance metrics. Prepare and analyze MIS reports to track productivity and forecast manpower needs. Work closely with RTA (Real-Time Adherence) and other operational teams to ensure smooth functioning. Use advanced Excel techniques (pivot tables, VLOOKUP, macros, etc.) for data analysis and reporting. Identify gaps and suggest improvements ...

About the Role: We are seeking a dynamic and experienced Workforce Management (WFM) Practice Manager to lead the implementation of UKGs WFM solutions for global customers. As the delivery lead, you will provide project oversight, foster impactful relationships, and ensure the successful execution of customer engagements. You will play a pivotal role in driving process improvements, maintaining high standards of service delivery, and mentoring a team of talented Solution and Integration Consultants. This position requires a balance of strategic leadership, operational excellence, and technical insight. Key Responsibilities Lead and mentor a team, ensuring the consistency and repeatability of ...

Role Overview: As a Sr. Solution Consultant at UKG, you will play a pivotal role in delivering superior HCM and workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of HCM and Workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities Lead end-to-end HCM implementation projects for US and Canada clients, ensuring alignment with business needs and compliance requirements. Act as Subj...

The Assoc Manager Integration Consulting leads a team of consultants building scalable and repeatable technical solutions focused on UKG customers and their ongoing integration needs. Through collaboration within different teams this role ensures integration need is addressed and resolved with a Customer First philosophy. The Assoc Manager is responsible for effectively deploying team resources to provide integrations in a timely and efficient manner, balancing the requirement for supportability with the customers need for customization. This individual will also be responsible for creating and sustaining a culture of highly engaged employees through the facilitation of development, continue...

Accurately update client tax rates and frequencies in appropriate database, including collection of SUTA rates via exchange program. Complete assigned project tasks and cases related to data changes. Maintain and update Salesforce cases promptly, addressing concerns and maintaining effective communication with clients and partners. Analyze customer tax filing requirements needed for tax filing set-ups. Ensure required legal and Payment Services forms are signed and filed with the appropriate taxing authority. Prepare and file appropriate client tax agency EFT registrations, Federal E-file registrations, and reporting agent authorizations. Partner with Support and internal teams to update and...

Tools: Advance Excel, Basic Knowledge RTA, WFM Shift: Rotational Job Title: Real Time Analyst Job Summary: Role: Real Time Analyst (RTA)/WFM Grade: II Experience: 3 yrs in WFM, with at least 1 yr in RTM team. ACD Tool exposure: InContact preferred, but any other ACD exposure would also do. WFM tool Exposure: Calabrio preferred, but other WFM tool exposure would also be ok. Other Exposure: Required understanding & exposure to making real time skill change in a multi-skill US based contact center business Excel exposure: Intermediate level, with exposure to managing & enabling reports automation. Communication: Strong English comprehension, writing, & speaking skills, as this role requires fre...

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Digital Success Manager, you will play a crucial role in driving customer satisfaction, retention, engagement with Operations, and revenue growth. Responsibilities: Serve as the primary point of contact for our customers, building strong relationships and understanding their business objectives, challenges, and requirements. Colla...

Job Title: Real-Time Analyst (RTA) Department: Workforce Management (WFM) Employment Type: Full-time Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights. Key Responsibilities: A. Real-Time Monitoring & Queue Management Monitor real-time call, chat, or case queues to ensure service level goals are met consistent...

Hiring for WFM Manager ( Capacity Planning ) Should have relevant EXP into WFM - Capacity Planning & Team Handling 10+ Years of Exp Required = Upto 13 LPA WFO / Hyderabad Location Immediate Joiners

Job Description: We are seeking a motivated and detail-driven Workforce Management MIS Executive to join our team. The ideal candidate will have hands-on experience in workforce planning and reporting, advanced Excel skills, and the ability to communicate effectively with stakeholders. You will be responsible for analyzing workforce data, preparing reports, and supporting operational decisions with actionable insights. Key Responsibilities: Maintain and manage workforce data using advanced Excel features such as pivot tables, VLOOKUP, macros, and dashboards. Generate and distribute MIS reports covering attendance, workforce productivity, and other key metrics. Analyze data trends, identify g...

JOB DESCRIPTION Company Name : MV. Hospital | HR Generalist | Chennai JOB TITLE: People Officer (PO) AREA/SPECIALITY: People & Culture / Human Resources TERM: Full-time, Permanent RESPONSIBLE TO: Chief Executive Officer (CEO) ACCOUNTABLE TO: Chief Executive Officer (CEO) 2. Role Summary The People Officer (CPO) will provide both strategic and operational leadership of the HR function, ensuring MV Hospital has a high-performing, values-driven workforce. The CPO will oversee recruitment, compliance, and staff file/documentation management while also leading on culture building, performance management, and staff engagement. The role balances day-to-day HR oversight with long-term people strateg...

Job Title: Scheduler - Workforce Management (WFM) Department: WFM Job Summary: The Workforce Management Scheduler is responsible for optimizing staffing levels to meet service demands while ensuring compliance with company policies and regulations. This role involves analyzing claim volumes, forecasting and creating effective schedules for various teams to enhance productivity and efficiency. Key Responsibilities: Forecasting: Analyze historical data to forecast staffing needs and identify trends in call volumes, service requests and operational requirements. Scheduling: Develop and maintain efficient work schedules for staff based on forecasted demand, availability, and employee preferences...

The UKG Support Analyst will be responsible for providing tier 2 support to end-users of the UKG Pro Workforce Management (WFM) application. Success in this role requires a solid understanding of workforce management as well as payroll and timekeeping principles, coupled with expertise in the UKG Pro WFM application. The ability to efficiently troubleshoot issues and collaborate with team members is essential. Role Purpose: The UKG Support Analyst will ensure all reported issues within the UKG Pro WFM application are efficiently tracked, investigated, and resolved in a timely manner. This role will require regular interaction with end users requesting support and collaboration with super use...

We are seeking a highly motivated and detail-oriented Associate Quality Assurance Analyst to join our growing Workforce Management organization Infor Workforce Management is a powerful scheduling solution that focuses on employee scheduling, and time and attendance tracking, serving a Fortune 500 client portfolio. Key Responsibilities Actively participate in planning, preparing and executing effective test efforts Effectively use test tools, defect tracking tools and other test support tools and identify and implement process improvements where applicable Prioritize testing tasks based on goals and risks of projects and ensure testing milestones, activities and tasks are completed as schedul...

We are seeking a highly motivated and detail-oriented Associate Quality Assurance Analyst to join our growing Workforce Management organization Infor Workforce Management is a powerful scheduling solution that focuses on employee scheduling, and time and attendance tracking, serving a Fortune 500 client portfolio. Key Responsibilities Actively participate in planning, preparing and executing effective test efforts Effectively use test tools, defect tracking tools and other test support tools and identify and implement process improvements where applicable Prioritize testing tasks based on goals and risks of projects and ensure testing milestones, activities and tasks are completed as schedul...

You should have more than 17 years of experience in workforce management/HR Analytics for a leading global BFSI Organization. As a suitable candidate, you will be required to partner closely with Workforce Management, Talent Management, and Procurement teams to deliver integrated workforce solutions. You will play a key role in leading workforce optimization initiatives by balancing build, buy, borrow, and bot strategies for fulfilment. Additionally, you will be responsible for driving capacity planning, demand forecasting, and talent fulfilment strategies. Managing vendor relationships to ensure cost-effective and quality fulfilment will also be within your purview. It will be crucial for y...

GlobalLogic is looking for a highly organized and proactive Assistant Manager - Workforce Management (WFM) to lead and support critical workforce planning functions. The ideal candidate should possess experience in managing workforce operations, a deep understanding of forecasting, real-time monitoring, and strong client relationship skills. This role requires strategic thinking, data-driven decision-making, and effective stakeholder management across internal teams and clients. The Assistant Manager - Workforce Management will serve as the primary point of contact for WFM-related client interactions, understanding client-specific workforce requirements, delivering customized solutions, prov...

Seeking a skilled Kronos functional administrator to provide administrative and functional support in Workforce Dimension. Strong knowledge and experience supporting UKG Dimensions Timekeeping and Scheduling, Accruals, Attendance, and Devices. Proficient in troubleshooting interface errors (Boomi Integration) and maintaining Business Structure setup and Troubleshooting Intouch Devices. Ability to configure, maintain, test, and replace timeclocks for various departments/locations. Review and recommend changes to scheduling imports and/or configuration affecting timekeeping policies/processes. Responsible for creating/modifying schedule patterns and/or groups in preparation for moving to WFM. ...

As an Experience Management Associate at EY, you will have the opportunity to be part of a high-performing team of workforce management professionals dedicated to providing exceptional client service and supporting employees in achieving their career aspirations. You will play a crucial role in optimizing staffing demands, monitoring demand intake channels, scheduling individuals on projects, and ensuring efficient employee utilization and bench management. At EY Global Delivery Services (EY GDS), you will join a global network of over 50,000 professionals working collaboratively to deliver innovative business solutions to EY member firms and clients worldwide. Experience Management is a fun...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. EY is counting on your unique voice and perspective to help the organization become even better. Join EY to build an exceptional experience for yourself and contribute to creating a better working world for all. As a Resource Management Director, you will be an integral part of an industry-leading, high-performing, and agile team of workforce management professionals. Your role involves providing exceptional client service to stakeholders and assisting employees in gaining experiences aligned with their career aspirati...

As a Senior Analyst/Team Lead in WFM Capacity Planning, you will be responsible for developing and implementing capacity planning models to optimize workforce utilization and enhance efficiency. Leading the WFM Capacity Planning team, you will drive business objectives and enhance customer satisfaction through collaboration with stakeholders to gather requirements and provide data-driven insights for informed decision-making. It will be your duty to design scheduling strategies to minimize shrinkage and maximize productivity while nurturing relationships with key stakeholders across operations, sales, and customer service teams. Staying abreast of industry trends and best practices, you will...

As a Solution Architect for UKG Pro Workforce Management (WFM), your primary responsibility will be to work closely with senior members of customer organizations to assess requirements and design comprehensive solutions that align with business goals. You will be tasked with customizing and integrating UKG Pro WFM with third-party products to meet specific client needs. Your role will also involve documenting business requirements, creating technical specifications, overseeing system build and configuration, and providing expert guidance during the testing phase. You will advocate for and implement industry best practices in workforce management, process optimization, and system configuratio...

As a Senior Human Resources Manager at Gamyam, you will play a crucial role in leading HR strategy, talent management, and compliance for our Razole delivery center. Gamyam is a rapidly expanding IT services and AI solutions company that specializes in large language models (LLMs), voice chatbots, and intelligent automation for global clients. With our headquarters in Hyderabad and a branch in Razole, we are seeking an experienced HR professional with a strong background in IT services to build scalable people practices tailored for our services-driven environment. Your responsibilities will include serving as the primary HR point of contact for delivery teams, implementing employee engageme...