3586 Workforce Management Jobs - Page 12

Optimizing Workforce Efficiency with Smart Capacity Planning & IEX As a WFM Capacity Planner, I believe success starts with accurate forecasting, strategic staffing models, and the right tools like IEX — to bring it all together. From long-term headcount planning to intraday interval forecasting, I focus on aligning workforce supply with operational demand to drive both performance and service excellence. My key focus areas: Forecasting call volumes & workload Capacity planning across multiple lines of business Staffing optimization & shrinkage management Schedule modeling & real-time adjustments SLA & KPI alignment Proficient in WFM tools: IEX, NICE, Verint, Excel, SQL With IEX, I can build...

Experienced WFM professional with over 2-8 years of hands-on expertise in workforce scheduling, capacity planning, and real-time management within BPO/Call Center environments. Proficient in Verint IEX TotalView, creating and managing intraday schedules, shift patterns, and agent adherence tracking. Strong understanding of call volume forecasting, shrinkage planning, and service level optimization. Proven track record in collaborating with Operations, Quality, and HR teams to drive workforce efficiency and ensure SLA compliance. Adept at analyzing performance data to make data-driven scheduling decisions, minimizing idle time, and enhancing occupancy/utilization. Skilled in using WFM tools (...

Were Hiring: Scheduler / Workforce Management Analyst (2-5 Yrs) | IEX WFM Experience Required! Are you passionate about workforce optimization and scheduling? Skilled in IEX Workforce Management tools and love making data-driven decisions? Were looking for YOU to join our growing team! Position: Scheduler / Workforce Management Analyst Job Location: Hyderabad Experience: 2-5 Years Tool Expertise: IEX WFM (NICE IEX), Excel, Real-time monitoring tools What You’ll Be Doing: Develop and manage daily, weekly, and monthly agent schedules for contact center operations. Utilize IEX WFM for forecasting, scheduling, and real-time adherence monitoring. Analyze historical data to forecast staffing needs...

Develop/implement HR strategies aligning with business objectives/growth plans. Lead organizational design and change management initiatives to ensure adaptability in a competitive industry. Required Candidate profile MBA-HR with 15+ yrs working exp - with exp in handling large teams in manufacturing sector Ability to talk & understand Malayalam Willing to relocate to Kochi, Kerala

Job Title: Workforce Management (WFM) Manager Location: Gurugram, Haryana Shift Timing: US Shift (Night Shift) Employment Type: Full-time / Work from Office Interested folks can share their CV- Hkaur2@advatix.com Call- 8448778081 About the Role: We are seeking an experienced Workforce Management (WFM) Manager to lead and oversee all aspects of forecasting, scheduling, capacity planning, and real-time management for our operations. The ideal candidate will have strong analytical and leadership skills, with proven experience in managing workforce processes for a US-based client or business. Key Responsibilities: Lead the WFM team responsible for forecasting, scheduling, capacity planning, and ...

In your role as a Senior Consultant in People Consulting within the Work Force Management team at EY, you will be part of a dynamic environment where you'll have the opportunity to manage global workforce challenges in a fast-changing and disrupted landscape. Your contributions will play a key role in aligning clients" HR functions with organizational plans while prioritizing employee experience. By joining EY, you will gain exposure to cross-functional, multi-industry projects on a global scale, providing you with a platform to steer your career growth in the right direction. Your key responsibilities will include: - Supporting client projects by leveraging your expertise in Time Management...

Role Overview: As a Plant Supervisor at Fabbco Bio Cycle Pvt. Ltd., located at the Brahmapuram facility, you will play a crucial role in leading target-based waste management operations. Your responsibilities will include managing and motivating the workforce to achieve daily operational goals, ensuring strict adherence to the ERP system for reporting and monitoring, driving process improvements in BSF larvae cycle management, maintaining high standards of odour control and zero-discharge operations, coordinating with senior management for system scaling, and contributing to continuous improvement strategies. Key Responsibilities: - Lead target-based waste management operations at the Brahma...

At EY, were all in to shape your future with confidence, Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go, Join EY and help to build a better working world, my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1 3em !important} my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0 5em !important;padding-top: 0 5em !important} my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0 5em !important;padding-top: 0 5em !important} my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0 5em !important;p...

At EY, were all in to shape your future with confidence, Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go, Join EY and help to build a better working world, my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1 3em !important} my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0 5em !important;padding-top: 0 5em !important} my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0 5em !important;padding-top: 0 5em !important} my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0 5em !important;p...

At EY, were all in to shape your future with confidence, Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go, Join EY and help to build a better working world, my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1 3em !important} my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0 5em !important;padding-top: 0 5em !important} my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0 5em !important;padding-top: 0 5em !important} my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0 5em !important;p...

Role - WFM RTA Analyst Skill - WFM | RTA | MIS | international experience Exp - Min 2 years Notice - Immediate joiner to 30 days official Loc - Pune 5 Days working 2 days rotational off | Night shifts teena.ghrs@gmail.com

Responsibilities: Looking for Immediate Joiner Kronos L2 Support, functional administrator, troubleshoot the interfaces, configure time clock, functional administration, Work Force Dimension, reporting, scheduling, accruals, good in communication. Provident fund Health insurance Annual bonus Work from home Flexi working

Assist in decision-making, oversee projects, liaise with stakeholders, and analyze performance data Essential Duties & Responsibilities: Responsible for Workforce Management & Service Delivery to Internal & External Customers Manages a WFM team for 3 to 5 clients Effectively leads and mentor the team to support Ops Directly manages WFM processes, Client KPIs and Financial performance in a multi-site, multi-platform Serves as a checkpoint and reviewer of WFM processes, practices and output Takes ownership, engages with Ops team and drives improvement/resolution by developing plans, processes, recommending solutions/strategies and ensuring execution Ensures efficient levels of staffing and occ...

Job Summary A Perform CoE Coach will be a part of a central capability of coaches and productivity leads in Standard Chartered GBS. The individual will be responsible to drive strategic programs on productivity within Business Units and implement the productivity frameworks, and effectively collaborate across businesses to meet program objectives. Key Responsibilities Form close working partnerships with team leads / supervisors across the in-scope population for the initiatives Train and coach assigned team managers on the strategic programs learning content, including in weekly classroom based training sessions Analyse, explain and maintain the accuracy of performance data for assigned tea...

Source, screen, and interview candidates to fill organizational roles. Manage job postings, coordinate hiring processes, and collaborate with managers to ensure timely, quality recruitment aligned with company goals.

Roles and Responsibilities People Manager Capacity Management/Scheduling/RTA ( Team Manager) Forecasting and Capacity Planning Long-Term Forecasting : Develop long-term forecasts for call volume, handle time, and other key metrics to determine future staffing needs. Short-Term Forecasting: Create short-term forecasts (daily, weekly) to adjust staffing based on recent trends and events. Capacity Planning: Analyze staffing requirements against existing resources and attrition rates to identify hiring needs and potential overstaffing. Collaborate with recruitment and operations to ensure a healthy hiring pipeline Scheduling and Staffing Schedule Generation : Design and generate agent schedules ...

Roles and Responsibilities Manage & own service level delivery as per SOW of the process. Maintain RTA staffing as per business requirements. Create and share reports as per business requirements with ZERO” errors. Ensure RCA (root cause analysis) for SLA deviations (Intraday and EOD) is shared with (Ops/WFM) leadership for review in a timely manner. Ensure all activities/KRAs are performed by the team with 100% accuracy & without any delays. Support ADHOC requests per business requirements. Challenge the status quo and think out of the box to innovate & drive process improvement ideas/projects. Delivery & Completion of minimum One Project idea (New idea or improvisation in BAU activities) p...

Job Title: Technical Operations Associate Job Description: The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background, excellent problem-solving skills, and the ability to work collaboratively in a dynamic environment. Key Responsibilities: Work in a great culture that continuously empowers you to grow in your career. Enjoy the freedom to experiment & learn from mistakes. (Fail Fast, Learn Faster) Prepare and man...

Experience in UltiPro / UKGPro (People, Benefits, Payroll) including security roles, system configuration, platform configuration, data updates, mass imports, system enhancements, end-user support, and troubleshooting Configure UltiPro / UKGPro to meet business needs through new workflows, integrations, modules, and business rules (i.e., configuration of HR policies, Recruitment & Onboarding, Org setup for Jobs, Positions & Locations, Performance, Compensation, Policies for Entitlements, Time-Off and Punch, Open Enrollment, Plans and Options, Payroll Earnings & Deductions, Payroll processing etc) Document, communicate and train end users on system changes, new processes/workflows Provide pay...

Job Title: Lead Workforce Management (WFM) Company: Globiva Location: Gurgaon (Sector 18) Work Mode: Work From Office (WFO) Working Days: 6 Days (Fixed/Rotational Off as per policy) About the Role We are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure process efficiency and business targets are met. Key Responsibilities Lead and manage a team of WFM executives, ensuring smooth workforce operations. Forecast call volumes, plan capacity, and build schedules for optimum resource utilization. Manage real-time monitoring, shrinkage control, and adherence tracking. Handle dialer manageme...

Summary: We are seeking a detail-oriented and analytical Assistant Manager Workforce Management (WFM) to join our team. The role is responsible for leveraging HR data to generate actionable insights that inform strategic decision-making and enhance organizational effectiveness. The ideal candidate will manage workforce data, analyze trends, design and maintain reports and dashboards, and collaborate closely with HR and business leaders to optimize processes . Location: Bangalore Your Future Employer: A global leader in risk management and insurance solutions offering world-class captive insurance services to its international clientele. Responsibilities: Collect, clean, and maintain HR data ...

The role is responsible for managing and growing client relationships within the MSP ecosystem. This role will be acting as the primary point of contact for assigned accounts. The ideal candidate will have a excellent communication skills.

Position Overview This role will play an integral part in maintaining up to date and accurate workforce data that will help leadership make key decisions to meet staffing needs. The database will need to house critical information including but not limited to the work demographics for each resource and track changes in the work profile or allocation of employees as resources are being aligned to meet specific business needs. The Workforce Data Manager will be instrumental in providing resource inputs to the finance team to ensure accurate cross charging is done at the end of each month. Responsibilities • Maintain an up-to-date workforce database for all specializations/craft teams • Collabo...

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process re...

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They w...