Job
Description
The Workforce Planning Analyst is responsible for analyzing workforce data to forecast staffing needs and develop strategic workforce plans. This role involves using data analysis tools to identify trends and provide actionable insights. Primary Responsibilities: Scope of Support: Supports the enterprise LOB (Client, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role Data Analysis: Analyze workforce data to identify trends and forecast staffing needs Model Development: Develop and maintain workforce planning models and tools Collaboration: Work with Finance, Training and departmental leaders to understand staffing requirements Reporting: Prepare and present workforce analysis reports to management Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Proven ability to use statistical analysis and forecasting methods Proven ability to ensure data-driven decision-making Proven ability to support short and long term operational / strategic business activities through analysis Proven ability to maintain up-to-date knowledge of workforce planning tools and techniques Proven ability to communicate findings effectively to stakeholders. Present analysis and interpretation for operational and business review and planning Proven ability to review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time Proven ability to be part of the annual budgeting exercise with the finance and business Proven ability to adhere to company policies and industry regulations. Promotes ethical practices, manages compliance risks, and fosters a culture of integrity and accountability within the organization. Maintain confidentiality and handle sensitive information with care At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. # njp
