2550 Workforce Management Jobs - Page 13

As a Senior Analyst/Team Lead for WFM Forecasting at our company based in Bangalore, you will be leading a team of experts in Time Series, Predictive Analysis, Machine Learning, and Python programming. Your primary responsibility will be to develop and implement accurate forecasting models to optimize our workforce planning and management processes. You will lead the WFM Forecasting team in creating and implementing precise forecasting models using advanced techniques such as Time Series, Predictive Analysis, and Machine Learning. Your role will involve collaborating with stakeholders to understand business requirements and develop models tailored to meet their needs. Additionally, you will ...

Mandatory Location: Pune Experience: 4 - 6 years Job Summary: We are looking for a proactive Workforce Management Bench Manager to drive capacity planning, bench management, resource optimization, and client project allocations . This role ensures maximum billability, efficient utilization, and smooth project-to-project transitions while collaborating with key stakeholders to meet business goals. Key Responsibilities: Capacity Planning & Forecasting Partner with delivery, operations & recruitment to forecast resource needs, analyze bench strength, and ensure efficient deployment Bench & Non-Billed Management Track non-billed resources, monitor bench strength, identify skill gaps, and maintai...

ROLE: Analyst, Planning & Scheduling DESIGNATION: Analyst, Planning & Scheduling LOCATION: Bangalore YEARS OF EXPERIENCE: 4+Years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities: Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. Develo...

Job Description Education : Any Bachelors degree or higher. Experience : At least 6 years(s) of working experience WITH MIN 5+ years experience utilizing Contact Centre tools, metrics, models, and reporting to predict and ensure optimal performance across multiple contact channels and program groups. Roles & Responsibilities : Objective and responsibility. Build and maintain operational functions capacity plan. Headcount reconciliation - Coordinate the global use of the headcount forecasting system with a focus on data accuracy and key stakeholder understanding. Act as a point of contact. FTE Financial submission (which is done quarterly review on Cost). Manage capacity plan reviews with Ops...

Job Description About the Role We are looking for a highly skilled and motivated Deputy Manager WFM Analytics to join our GPSS team. This role is designed for an individual contributor with strong analytical acumen, who can partner with business leaders to transform management ideas into meaningful insights, reports, and dashboards. The ideal candidate will have a strong foundation in advanced analytics, Excel (O365/2026), SQL, and report automation / enablement , with a passion for problem-solving and creating business impact through data. Key Responsibilities Analytics & Reporting Build, automate, and maintain integrated dashboards and interactive reports to support senior management decis...

Job Description Education: Any Graduate or Diploma. Experience: Minimum 5 years of relevant experience as a RTA. Roles & Responsibilities: Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning. Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights. Perform statistical analyses and forecasting techniques and glean critical insights and trends. Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs. Present relevant data trends and analysis findings in clear, su...

Job Description Education: Any Bachelor's Degree Experience: 4 - 5 years of experience in scheduling using WFM tools Such as Aspect, IEX, Genesys. Roles & Responsibilities: Team Management Manage team size of 3 - 5 WFM Analyst. Develop schedules that effectively deliver staffing levels that consistently achieve service level commitments. Manage non-productive time request process, ensure activities are planned without impacting SLAs. Multi-site/Geo scheduling and achieve Service Level commitments. Review and process scheduling change requests. Perform ongoing analysis of current staffing and efficiencies comparing them to current staffing requirements to ensure proper staffing in all skills ...

Education: Any Bachelor's Degree. Experience: Minimum 3 years of relevant experience as a RTA is Must. Roles & Responsibilities: Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off. Role is offsite RTA monitoring. Produce Real time reports - Hourly/ Daily/ Weekly, Exception management. Preparing Dashboards in the CRM tools and should be well versed with skilling/Bulk skilling. Produce daily, biweekly...

Your Role As a WFM Lead, you will spearhead the Workforce Management function, driving strategic initiatives to ensure optimal staffing, scheduling, and resource planning across customer-facing operations. With a strong command of forecasting, performance analytics, and workforce strategy, you will play a pivotal role in enhancing service delivery, achieving operational targets, and supporting long-term business growth. This role requires a blend of strategic foresight and operational execution, along with the ability to collaborate across departments to align workforce plans with organizational goals. You will lead the adoption and optimization of advanced WFM technologies, ensure regulator...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients About The Role - Grade Specific Entry and mid-Junior le...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Credit Management, The Credit Management Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard credit management transactions including customer order hold and order release About The Role - ...

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to...

Role Overview: As a Sr. Services Project Manager at UKG, you will be pivotal in delivering superior workforce management solutions to our clients. You will be responsible for the day-to-day delivery of the UKG product suite and manage all stages of the implementation life cycle and all project resources. You will be accountable for your success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities may include but...

We are seeking talented software implementation professionals who are interested in being part of our dynamic, fast-paced environment and are eager to develop their career and make a difference for UKG. You will be joining the Data Services Consulting (DSC) job family of UKG Customer Experience (CX) workgroup for the new customer deployments of UKGR product and work with UKGR delivery teams & customers in US-Canada region. We hire people having knowledge in Human Capital Management &/or Workforce Management domain for products like ADP, Ceridian Dayforce, Oracle HCM, PeopleSoft, Ramco, SAP SuccessFactors, Workday. This Associate Manager will lead a function or team of individual Data Service...

Duties and Responsibilities: Effectively and accurately update client tax rates and frequencies in the appropriate database. Complete assigned project tasks and cases related to any client's data changes. Maintain and update cases in a timely manner, addressing any concerns and maintaining effective communication with clients and partners. Conduct an analysis of customer tax filing requirements needed for tax filing set-ups Ensure required legal and Payment Services forms are signed and filed with the appropriate authority. Prepare and file appropriate client tax agency EFT registrations, Federal E-file registrations, and reporting agent authorizations. Partner with Support and internal team...

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 - 5 Years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countr...

Major Responsibilities Client/Stakeholder Management (in support of the Workspace Lead) Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved as reflected by Client feedback Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Timely governance through MMR / QBRs Actively recover feedback from the end user Implement best practices and support client site initiatives. Actively seek additional opportunities and organic growth. Operations Management- Soft Services Functional operational control to deliver excellence every time Providing expertise for soft services Soft Services audits and creation of ...

About The Role Skill required: NA - Solution Architecture Designation: Solution Enablement Senior Manager Qualifications: Bachelor of Arts Years of Experience: 16 to 25 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 coun...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Fieldglass Contingent Workforce Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performa...

About The Role Job Title - GN - SONG - Service - Workforce Intelligence - Manager Management Level: 7/ Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: UKG Good to have skills: Human Capital Management Job Summary : You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work: UKG Business functional Consultant Roles & Responsibilities: As part of these, you will drive the following Serve as UKG solution consultant and perform hands-on delivery of workforce management solutions (UKG Pro, UKG Dimensions, etc.). Deploy understanding of detailed U...