765 Workforce Management Jobs - Page 13

Job Title: Workforce management consultant Location : Bangalore or Hyderabad (WFO) Experience - Minimum 5 yrs. 5 to 8 yrs. relevant work exp. Skillset UKG Pro (Dimensions) development experience with Dell Boomi integrations mandatory skill. Minimum worked on 2 implementation projects. Having good knowledge in UKG modules & should have an idea on testing Role & responsibilities Preferred candidate profile

Role - WFM Scheduler Work Location - Bengaluru/Hyderabad Develop, manage, and maintain comprehensive schedules Structure set up to core scheduling activities Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile Should have experience in WFM planning and scheduling Must have experience in IEX/Genesys/Alavaria tools Minimum 4 years experience in WFM domain Excellent communication in English

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery Job Description - Grade Specific Operating in at Junior Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision

Min 1+yrs exp as a RTA. Real Time Queue Monitoring Maintaining Service Levels & Associated Metrics Preparation of Daily/ Weekly/ Monthly reports. 24*7 Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

SUMMARY 2COMS Consulting Pvt. Ltd. 2COMS is one of India’s leading Human Supply Chain companies with over three decades of excellence in recruitment, staffing, and workforce management. With a strong presence across multiple sectors, 2COMS serves top clients and drives social impact through employment, skilling, and career development initiatives. Gig4U Gig4U is a gig-tech platform under the 2COMS Group, designed to empower businesses and freelancers by connecting them for flexible, project-based work. The platform provides verified, on-demand gig workers across industries, promoting efficiency, scalability, and a modern approach to workforce engagement. Job Summary: We are looking for a dynamic and detail-oriented Category Fulfilment Executive to manage fulfilment operations for specific business categories on the Gig4U platform. The ideal candidate will ensure timely service delivery, worker allocation, and client satisfaction by maintaining operational excellence across assigned categories. Job Title: Category Fulfillment Location: New Alipore, Kolkata Job Type: Full-Time Work from Office Salary- Upto 18k Industry: Recruitment & Staffing Key Responsibilities: Manage end-to-end fulfilment activities across assigned gig categories. Coordinate with clients, internal teams, and gig workers to ensure smooth task execution. Monitor task timelines and ensure quality standards are met. Track and report category performance metrics and KPIs. Resolve operational challenges, including fulfilment delays or worker-related concerns. Assist in onboarding and training new gig workers within the category. Work with the product and tech teams to optimize category workflows and system processes. Requirements Bachelor’s degree in Business, Operations, or a related field. 1 3 years of experience in fulfilment operations, gig management, or service coordination preferred. Strong communication and stakeholder management skills. Proficiency in MS Excel, Google Sheets, and project management tools. Ability to work under pressure and adapt to a fast-paced environment. Benefits Work with a fast-growing platform in the gig economy space. Opportunity for growth and cross-functional collaboration. Training and upskilling support. Dynamic and inclusive work culture. Why Join us? On - Payroll job PF+ ESIC benefits Alternate Saturdays OFF (2nd & 4th Saturdays) & Sundays OFF Contact Information: If you are interested in this opportunity, please connect at 8436843265

We have urgent opening for a DIALER EXECUTIVE US PROCESS ( NIGHT SHIFT ) APPLY ONLY IF YOU HAVE AT LEAST 1 YEAR OF EXPERIENCE IN MANAGING OUTBOUND DIALER SUCH AS LIVE VOX, GO AUTO DIAL, VICI DIAL, AVAYA, GENESIS OR FIVE 9. WORK FROM OFFICE Responsibilities: Real Time Agent Performance Monitoring Meeting client / management defined KPIs and SLAs Data / List Uploading in Dialer Data reporting and management in Dialer Responsible for connectivity, controlling failed rate / abandonment Data churning strategy and implementation Connectivity and Business improvement analysis DNC Scrubbing Downtime tracking and reporting Channels / PRI level monitoring CLID performance monitoring Timely revert to escalations Real Time Analysis of Agents Performance Creating various Performance Reports using MS Excel and Google Sheets Well versed with MS Excel functionalities such as Pivot table, V-look up, etc Requirements : Good communication skills Excellent knowledge of MS excel Should be able to identify the deviation in data behavior and correct it with proper corrective and preventive measures Maintaining KPIs and SLAs Minimum Qualification Higher Secondary 1 to 2 Years of Dialler Experience (Live Vox / Five 9/ Vicidial / Go Auto Dial / Genesys/Avaya etc) Experience of working on US debt collections process would be an advantage Only Candidates with Dialer Executive / RTA experience should apply WORK FROM OFFICE NIGHT SHIFT US PROCESS Interested candidates can Email CV at hr1@bellovista.net Or can WhatsApp CV on 9051296568 Or Call 8100493887 for Interview

Roles and Responsibilities Utilization optimization opportunity identification Understanding the customer requirements Providing the solution to meet the customer requirements Customer Relationship End to End WFM Support Ability to work on all planners and other analytics key deliverables Analysis of reports including process dashboards & initiate appropriate action plans. Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared. Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer oriented approach and focus on key deliverable areas. Mandatory Skills – Has Knowledge/ Hands on in generating Forecasting, Planning, Scheduling Able to work on MS-Office –Excel, Word & P.PT Individual Contributor as a role. Excellent verbal & written communication & presentation skills Good Interpersonal & people management skills with problem solving approach Should be able to independently handle client communications, 3 Years of Experience in Forecasting/Capacity Planning/RFP Aware about COPC Certifications Aware of Quality tool LEAN, Six-Sigma. Preferably Lean and Green belt certified Demonstrate Customer Service Skills. Notice Period 0-30days

Job Title: Workforce Management (WFM) Analyst Location: Hyderabad - Hybrid About the Role We are seeking a data-driven and strategic Workforce Management Analyst to join our team. The ideal candidate will play a key role in optimizing staffing, improving operational efficiency, and ensuring service level objectives are consistently met. This role requires strong analytical skills, cross-functional collaboration, and a deep understanding of workforce planning principles. Key Responsibilities Staff Scheduling & Planning Create and manage agent schedules based on workload forecasts and business needs. Factor in planned and unplanned shrinkage to optimize staffing coverage. Recommend cost-efficient staffing strategies including dynamic scheduling and shift adjustments. Capacity & Skillset Management Maintain and analyze skillset matrices to assess current and future resource availability. Identify over/understaffed activities and provide recommendations for cross-training or reallocation. Forecast capacity needs and align workforce with business growth. Performance Targets & Metrics Establish, maintain, and regularly update Target Times for various activities. Implement methodologies such as "Target-as-Actual" and "Actual-as-Target" to gauge productivity. Work with reporting teams to ensure MI dashboards reflect accurate and up-to-date targets. Tenure & Attrition Monitoring Track staff tenure and highlight areas of concern (e.g., high percentage of new hires). Analyze attrition trends and propose solutions including upskilling, career development, and training initiatives. Shrinkage & Productivity Insights Track and analyze both tangible (PTO, breaks, training) and intangible (system downtime, attrition) shrinkage. Measure the impact of training on AHT and workload distribution. Ensure productive utilization of staff across all scheduled hours. FTE & Budget Analysis Calculate FTE requirements using historical data and forecast models. Monitor and report on monthly FTE variances against budget targets. Provide actionable insights tied to headcount, productivity, and cost optimization. Qualifications Bachelors degree in Business, Operations, Statistics, or a related field. 5+ years of experience in Workforce Management, preferably in a contact center or service-based environment. Proficiency in Excel (advanced), WFM tools (e.g., NICE, Verint, Genesys), and reporting platforms (e.g., Power BI). Strong analytical, problem-solving, and communication skills. Ability to interpret data and make strategic workforce recommendations. Preferred Skills Experience with forecast modeling and capacity planning. Familiarity with schedule adherence metrics and shrinkage tracking. Ability to work in a fast-paced environment with multiple stakeholders. Knowledge of WFM methodologies and best practices.

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Role & responsibilities Attendance Adherence: 100% Scheduling for all employees 95% accuracy aganst the schedules through Attendance Tracking App iConnect Driving Pulse: OPerational Efficiencies New Joiners deployment tracking Preferred candidate profile Highly Proficient in scheduling 100% accurate in data management

Role & responsibilities JD- Provide technical support for the Kronos Workforce Management system including troubleshooting and resolving issues related to timekeeping scheduling and payroll Configure and maintain system settings user accounts and security roles within the Kronos application Collaborate with HR Payroll and IT teams to ensure accurate and timely processing of employee time and attendance data Conduct regular system audits to ensure data integrity and compliance with company policies and regulations Develop and deliver training sessions for end users on Kronos system functionalities and best practices Assist in the implementation of system upgrades patches and new features Create and maintain documentation for system configurations processes and procedures Monitor system performance and proactively identify areas for improvement Provide support for integration with other HR and Payroll systems

Position: RTA/Workforce Management (Call Center/BPO) Location: Gurgaon 24*7, BPO Job Summary: As an RTA/Workforce Management (WFM/RTA) consultant , you will play a crucial role in optimizing workforce efficiency and ensuring the smooth operation of the workforce management function. You will be responsible for overseeing the forecasting, scheduling, and real-time management activities, as well as providing insights and recommendations for process improvement. Your expertise and leadership will contribute to the achievement of service level goals, client satisfaction, and operational excellence. Key Responsibilities: Workforce Planning and Forecasting: Expert in Managing Service Level and controlling Leakages Forecasting & Scheduling manpower as per business requirement Maintaining and recommending the Manpower requirement to higher management, based on current situation and future requirement Planning and implementing the new projects as per the requirement of the Organization to reduce the cost and maintain the efficiency of work with less number of Manpower Managing cost & quality benefits Involved in Analyzing IVR call log files to determine root cause of production issue, IVR UAT testing and implementation Must be having hands on experience in Capacity Planning, Forecast and Volume Management, Delivery management, Roster, Client Management Must be holding experience in WFM Tools such as IEX / Variant etc. Handling Manpower planning is the key responsibility Utilize historical data, industry trends, and forecasting techniques to accurately predict call volumes, chat volumes, or any other relevant workload parameter. Collaborate with operational teams and clients to gather necessary information for workforce planning. Develop staffing models and create long-term, mid-term, and short-term forecasts to optimize resource allocation and ensure service level goals are met. Scheduling and Shift Management: Oversee the creation of staffing schedules that align with forecasted workloads, client requirements, and service level agreements. Ensure optimal shift patterns, breaks, and rotations to maximize workforce productivity and efficiency. Monitor adherence to schedules, identify gaps or issues, and provide timely resolutions to maintain optimal staffing levels. Real-Time Management and Monitoring: Continuously monitor real-time performance and make immediate adjustments to schedules to address unforeseen staffing shortages, overages, or service level deviations. Implement strategies to mitigate potential issues, such as adjusting breaks, reallocating resources, or initiating overtime as needed. Maintain constant communication with operational teams to ensure smooth execution of staffing plans and resolve any real-time challenges. Reporting and Analysis: Generate regular reports and analyze workforce data, including forecasting accuracy, scheduling efficiency, adherence metrics, and other key performance indicators. Identify trends, patterns, and areas of improvement to optimize workforce utilization and enhance operational efficiency. Provide insights and recommendations based on data analysis to stakeholders for process improvement, staffing adjustments, and overall workforce optimization. Team Management and Leadership: Foster a positive and collaborative team culture, encouraging knowledge sharing, best practices, and continuous improvement. Conduct regular performance evaluations, set goals, and provide feedback to drive individual and team performance. Stakeholder Collaboration: Collaborate with cross-functional teams, including operations, recruitment, training, and quality assurance, to align workforce plans with business objectives. Engage with clients and internal stakeholders to understand their workforce requirements, address concerns, and provide updates on workforce management activities. Act as a trusted advisor to senior management, providing insights, recommendations, and strategic guidance related to workforce management. Qualifications and Skills: Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent work experience). Proven experience in workforce management or related roles within a BPO environment, with at least 2 years of experience. Strong analytical and problem-solving skills, with the ability to work with large data sets and derive meaningful insights. Proficiency in using workforce management software, such as Aspect, Verint, or similar tools. Excellent communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner. Strong organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. Detail-oriented and proactive mindset, with a focus on continuous improvement and operational excellence. Ability to lead and motivate a team, fostering a positive and collaborative work environment. Knowledge of BPO industry operations, metrics, and service level requirements. Ability to build effective About IGT IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 75 marquee customers globally. IGTs global footprint consists of 30 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC, Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements. Disclaimer : It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds

Skills Skill Business Analysis Project Management SDLC CRM Vendor Management Business Development Business Process Business Strategy MIS Testing Education Qualification No data available CERTIFICATION No data available : Oversee the daily operations of the team Responsible for coaching and supporting Leads and Assistant Managers and ensures that the team meets or exceeds their performance. responsible for revenue generation, client engagement; maintain client quality and ensure service levels are met on a consistent basis. Monitor key performance indicators (KPIs) and productivity metrics to ensure departmental goals are met or exceeded. Showcase the achieved productivity and quality scores to the client in the WBR, MBR & QBR as necessary. Create business review decks on different parameters including but not limited to showcasing the GCR, NCR, Ageing details to showcase the clinic/ Practice performance. Work with support departments to ensure staffing strategies are effectively executed. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team managers to complete performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. Ensure that the team’s adherence to QMS and ISMS standards. Job specifications: Minimum 10+ years’ experience in UShealthcare Strong knowledge in concepts ofAR Good People ManagementSkills Good Business Analytical & reporting skills Good InterpersonalSkills Good LeadershipSkills Should have good client managementSkills. Graduation is Mandatory

Role: Workforce Management Executive Experience: 0 to 1 year Location: Bangalore Job Description: We are seeking a Resource Management - Executive to oversee the demand validation, resource deployment, system allocations, project releases, stakeholder management, bench resource mapping, Excel, and reporting functions. The ideal candidate will have a strong background in resource management, exceptional analytical skills, and the ability to effectively communicate with stakeholders at all levels. Responsibilities: Validating demands and gather all requirement details Coordinate with project managers to deploy resources based on project needs and resource availability Manage system allocations to ensure optimal resource utilization Map bench resources to upcoming projects and identify opportunities for skill development Coordinate project releases and working towards their system extensions and future assignments Manage stakeholder relationships and provide regular updates on resource allocation, Demand status and other trends Hands on experience in MS excel Preparing regular reports on resource allocation, demand fulfilment, project releases, etc. Requirements: 0 to 1 year of experience in resource management/Workforce management, preferably in an IT Services based environment Proven experience in resource management/Workforce Management Excellent communication and interpersonal skills Proficiency in MS Excel Ability to work well under pressure and meet deadlines

Role: Workforce Management Executive Experience: 1 to 3 years Location: Bangalore Job Description: We are seeking a Resource Management - Executive to oversee the demand validation, resource deployment, system allocations, project releases, stakeholder management, bench resource mapping, Excel, and reporting functions. The ideal candidate will have a strong background in resource management, exceptional analytical skills, and the ability to effectively communicate with stakeholders at all levels. Responsibilities: Validating demands and gather all requirement details Coordinate with project managers to deploy resources based on project needs and resource availability Manage system allocations to ensure optimal resource utilization Map bench resources to upcoming projects and identify opportunities for skill development Coordinate project releases and working towards their system extensions and future assignments Manage stakeholder relationships and provide regular updates on resource allocation, Demand status and other trends Hands on experience in MS excel Preparing regular reports on resource allocation, demand fulfilment, project releases, etc. Requirements: 1+ years of experience in resource management/Workforce management, preferably in an IT Services based environment Proven experience in resource management/Workforce Management Excellent communication and interpersonal skills Proficiency in MS Excel Ability to work well under pressure and meet deadlines

Job Summary : The Contact Center Workforce Manager is responsible for leading the workforce management function to ensure optimal staffing, scheduling, and service level attainment across all contact center channels. This strategic role focuses on forecasting demand, managing capacity, and driving workforce efficiency to support service excellence, cost optimization, and operational continuity. Key Responsibilities : Lead workforce planning, including short- and long-term forecasting, resource modeling, and capacity planning across multiple lines of business. Oversee scheduling, intraday monitoring, and real-time management of staffing levels to meet operational targets. Collaborate with operations, HR, and training teams to align workforce strategy with business objectives and growth. Analyze historical data, trends, and external drivers to predict volume and staffing needs accurately. Ensure adherence to service level agreements (SLAs), occupancy targets, and productivity metrics. Manage and mentor a team of WFM analysts and real-time coordinators, ensuring their development and performance. Optimize WFM tools and processes, and drive automation or enhancements where possible. Deliver regular reports, dashboards, and executive summaries on workforce performance, risks, and recommendations. Partner with quality and operations teams to identify efficiency gaps and implement staffing or scheduling solutions. Participate in budget planning, headcount forecasting, and scenario modeling for business continuity planning. Education and Experience : Bachelors degree in business, Mathematics, Operations, or related field. 5+ years of experience in workforce management in a contact center environment, including 2+ years in a leadership or managerial role. Skillset Required: Deep knowledge of WFM tools (e.g., NICE IEX, Verint, Genesys, Aspect, Calabrio). Strong analytical, forecasting, and planning skills. Excellent leadership and team management abilities. Proficiency in data analysis tools and Microsoft Excel (pivot tables, advanced formulas). Strong understanding of call center metrics (AHT, service level, shrinkage, occupancy, etc.). Effective communication and stakeholder management skills. Preferred Qualification: Experience with multichannel contact centers (voice, chat, email, social). Familiarity with KPI-driven environments and service level-based operations.

We are actively hiring for Oracle Fusion HCM Consultant SME having 10 + years of experience into the below requirements Primary modules- payroll, compensation and OTL Client facing experience required. Presales exposure 10+ Years Exp As an Oracle Fusion HCM Subject Matter Expert (SME), role is pivotal in guiding organizations through the complexities of human capital management solutions. Possess an in-depth understanding of Oracle fusion HCM modules, including Core HR, Talent Management, Payroll, OTL, Compensation, Benefits, AI and Workforce Management. Expertise to provide strategic insights and best practices that align with business objectives. Able to perform end to end configurations, provide industry-based solutions, work closely with the sales team. In this capacity, responsible for analyzing client requirements, configuring the system to meet those needs, and ensuring seamless integration with existing processes. Ability to communicate effectively with stakeholders at all levels is essential, as you translate technical concepts into actionable strategies that drive organizational efficiency. Should stay abreast of the latest updates and enhancements within the Oracle Fusion ecosystem, ensuring that the organization leverages the full potential of the platform. Contributions not only enhance operational workflows but also foster a culture of continuous improvement and innovation within the Oracle HCM Suite of applications. • Strong in communication skills

Dear Aspirant, Greetings from JTSi Technologies India Pvt Ltd! We JTSi Technologies India Pvt Ltd, a US based MNC IT Co at Kochi Infopark are urgently looking for a Staff Augmentation Consultant for our operations in Kochi. The incumbent must be well experienced in handling and managing the sales responsibilities in B2B customer segments and growth of sales in staff augmentation model. JTSi Technologies India Private Limited is a US based IT Co, with 20+ years into business. Our global offices are in Washington DC & New Jersey USA, and our Indian HQ is in Bangalore. Designation : Staff Augmentation Consultant Qualification : Graduation Preferably MBA Skillsets : Sales and BD, Staff Augmentation, Good communication, Client Management . Experience : Minimum 3 to 5 Years Place of Posting : Remote. Shift Time : Freelancer Roles and Responsibilities. 1. Accelerate JTSi India growth of sales in Staff augmentation Model for placing JTSi India resources to potential clients. 2. IT consulting with companies with software development, Project roll-out, sustainment, cloud migration experience. 3. In depth knowledge in resource augmentation services and talent pool management of US based companies in India. 4. Lead generation through various channels for new accounts and penetrate existing account. 5. Identify prospective clients and create proposals for providing IT staffing services to prospective clients- needs. 6. Comfortable with performing Outbound and Inbound calls and delivering professional, formal presentations to all levels of stakeholders in potential companies. 7. Manage and implement the sales forecasting, planning, identify potential business opportunities where we can place JTSi resources. 8. Ability to communicate, present and influence all levels of the organization, including executive and C-level. 9. Coordinate with Recruiting Fulfilment Team to set up customized services according to clients- specifications. 10. Analyse pipeline and lead data to deliver the reports relates to Demand Generation, Pipeline Forecast and Sales target achievement, Conversion Rates, Target Account, Market Segmentation, Win/Loss. Thanks and Regards, Recruitment Team JTSi Technologies India Private Limited, Third Floor, Thapasya Building, Kochi Infopark. Contact : +91 484 4070368 | E Mail : careers@jtsiindia.com | Web : www.jtsiindia.com

Experience Management Experience:1 - 4 Years Location: Bangalore (Onsite) EY- Assurance Staff Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity Were looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of relevant resource management/workforce management / exposure in General Operations with strong acumen in resource management preferred. Ideally, youll also have Basis knowledge on MS Excel Ms - Office Interest in business and commerciality. What we look for A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries

Immediate Joiners : Kronos L2 Support, functional administrator, troubleshoot the interfaces, configure time clock, functional administration, Work Force Dimension, reporting, scheduling, accruals, Very good client facing skills (Communication) Assistive technologies Food allowance Provident fund Health insurance

HIRING FOR WORKFORCE MANAGEMENT Role & Responsibilities: Efficiently manage intra-day staffing and service level Provide timely, accurate reports on intra-day performance Monitor and drive schedule adherence Communicate effectively with internal and external customers Perform other duties and assignments as directed General Skills: Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. Solid critical thinking, problem solving, and interpersonal skills. Demonstrates ability to give and receive feedback with peers and business partners. Must demonstrate sound arithmetic, analytical and problem solving ability. Excellent verbal, written and comprehension skills. Technical Skills: Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc. How to apply :- Interested candidates please share your resume on sakina.khandwala@exlservice.com

Skill required: Workforce Management (WFM) Designation: Management Level - Manager Job Location: Hyderabad Qualifications: Any Graduation Years of Experience: 13 to 18 years Work Mode: Work from Office Job Description: Experience in implementing WMG(workforce management) policy and Process across Organization. Experience in Capacity Planning Experience in Scheduling Strong analytics experience(Power BI/SQL/MS Access) Domain/ Industry knowledge, Awareness of global trends in the Service Industry. Weekly Review presentations including Fulfilment trend, Demand trend, and Bench status Lead the gathering of project requirements in a holistic manner across multiple business functions and optimize per schedule and budget constraints. Identify and establish partnerships with stakeholders to build support, secure sponsorship, and ensure alignment for program outcomes Responsible for reviewing, monitoring, controlling projects with the objective of delivering them as per agreed timelines, cost and quality parameters. Provide guidance and mentorship to team. Drive knowledge management and continuous up skilling of the team. Conduct performance appraisals for team members. Manage attrition through skip level meetings, planning interventions, engagement calendars. Identify training needs for direct reports and ensure domain/developmental trainings needs are met

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : BE Key Responsibilities - -Serves as a liaison between the IT & Business Consumers and Customers. As part of the IT Product Team, brings deep understanding to the opportunities and issues faced in business function and advises on the best solutions. -Translates business strategies, opportunities, threats and needs into IT product requirements, then plays a key role within the product team to specify, test and deploy those as IT solutions. -Contributes to IT Strategy. Technical Experience - -Analyses, documents and tests program development, logic, process flows and specifications. -Document training materials for the product areas. -Delivers training to the end users, using a train-the-trainer approach as required, deployment and support teams. -Supports the analysis and resolution of solution issues as part of sustain support model. -Design business scenarios and use cases for the product mix, including product introduction, specification and the change management required to maximize its adoption/value. -Works with IT Product Managers to define the minimum viable product (MVP) that satisfies the business need. -Secures by early business feedback that the MVPs defined and provide the desired value (MVP taste-testing). -Identifies gaps in existing functionalities, options for improvement and opportunities for process automation. -Problem analysis and resolution at second or third level, drive root cause finding and continuous improvements, both corrective and preventive. -Prototype, configure, test, document and implement Kronos Time solutions. -Provide consultancy and drive project/solution implementation. -Work as an integral part of the Product Team including near shore and offshore resources. -Collaborate with Functions and Stakeholders as necessary to deliver Business needs via Technology. -Work with business partners to conduct/support paper-based design, POCs, solutioning sessions, and MVP testing all along the life cycle from business demand to value delivery. -Provide technical guidance and support to Offshore and Market teams. -Engage with BAs, Product Managers and Solution Architects within (and across) the product to ensure alignment with the overall enterprise solution. -Responsible for identifying security & compliance requirements, including roles, associated with the business process and ensures they are considered in the solution design. -8 -10 years of experience in Kronos Applications Specialist / Kronos Functional Consulting in Time Management, Multi Country Time Solutions, with full-cycle. -Kronos Project Implementation experience for 2 or more countries. -Minimum 2 years of experience on UKG Pro (Cloud Solution). -SAP Payroll functional experience is advantage. -Project management experience. -Business experience in Time Management is beneficial. -Experienced in working in an Agile/DevOps environment using design thinking methodology. Professional Attributes - -Effective communicator across different organizational levels in the organization. -Experienced in working in a global environment and with virtual teams within a Product Management organization and multicultural stakeholders. Additional Information -Bachelor's degree in business, information systems or related discipline, or equivalent; M.B.A. preferred. BE

Skill required: Cross support - Workforce Management (WFM) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCross support -Help desk role - ticket resolution/Chat supportAn institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the clientEnsure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)Initiate, design and implement business process excellence improvementsDemonstrate, and seeks to deepen, an awareness of business / industry issues and driversMake decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.Provide solutions to complex business problems within the service line.Establish and maintain key relationships with the client, team leads and client management.Can act as a subject matter expert Understand and adhere to Data Protection CriteriaDemonstrates excellent client care skills.Recognized as having expert knowledge and vision for the assigned service line (Workforce Administration). Produces solutions to complex business problems.Develops new concepts and opportunities within their Service Line.Contributes to policy and direction setting.Complies with all Client and Accenture Data Security and Quality requirements.Role Accountability:Is accountable for the results of the Service Line activities to both Accenture and Clients.Accountable for ongoing management of effective client service relationship within the service line. Develops new approaches and processes.Interfaces with other team leads, management and client staff and ensures good working relationships.Ensures the service line operations are efficient and effective and that SLA s are met.Ensure the first class delivery of service to clients.Participate in and/or support during Client visits Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About the Opportunity Job TypeFixed Term ContractorContract duration 8 months.Application 13 June 2025 Title FTC Senior Associate/Process Specialist - RE REG & TRANSFERS - GPS DELIVERY Department RE REG & TRANSFERS - GPS DELIVERY Location Gurgaon, India Reports To Assistant Manager/Manager Level Garde 2/3 Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved thisBy working together - and supporting each other - all over the world. So, join our Rereg & Transfers team and feel like youre part of something bigger. About your team The India Retail Operations team is responsible for tending to all investment matters relating to UK & Continental Europe clients. Their roles include carrying out all instructions to invest, switch and redeem money accurately, swiftly and in full accordance with Fidelitys stringent regulatory requirements; and always working hard to provide excellent and efficient customer service to improve the Fidelity name. The function also caters to Reregistration and Transfers of units and cash. The team must ensure that the daily SLAs are met which may otherwise result into P&L and reputational impact for Fidelity. The team works on AAA related activities placing deals for the clients investing in the onshore product range. About your role Monitor and achieve service levels and ensure team completes operational tasks in accordance with defined procedures. Monitor teams performance viz. quality metrics, productivity, utilisation etc. Report on them along with performing periodic analysis. Drive first time right culture within the team and work closely with other teams to understand gaps and take timely actions. Identify and explain the dependencies between various teams and understand both downstream & upstream impact of the process! Processing the instructions e2e & helping the client with their journey Understands and proactively mitigates the impact of risk. Drive & deliver process improvements in response to customer feedback trends, process gaps / issues. Should be able to manage process escalations on their own Ability to process large volatile volumes to deadlines, whilst maintaining high standards of accuracy Strong attention to detail and excellent communication skills Self motivated and flexible with the ability to work in offshore shifts Work towards achieving the relevant competency model for the role Flexible to handle any ad-hoc business requirements. Proactive approach to problem solving and service improvement About you Should possess good understanding on Fidelitys services and products or should have Industry and competitor knowledge and how the same impacts the customer. A team player at both Management & Team levels with a positive approach to change management Should be competent to process seamless client e2e journey & raise any challenges. Strong communicator , able to represent the team effectively at all levels. Have the ability to analyse data confidently, identify trends and potential areas of concern. Possess sound understanding of Risks, control, and regulatory aspect of the process. Feel rewarded For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.