3598 Workforce Management Jobs - Page 13

Job Summary A Perform CoE Coach will be a part of a central capability of coaches and productivity leads in Standard Chartered GBS. The individual will be responsible to drive strategic programs on productivity within Business Units and implement the productivity frameworks, and effectively collaborate across businesses to meet program objectives. Key Responsibilities Form close working partnerships with team leads / supervisors across the in-scope population for the initiatives Train and coach assigned team managers on the strategic programs learning content, including in weekly classroom based training sessions Analyse, explain and maintain the accuracy of performance data for assigned tea...

Source, screen, and interview candidates to fill organizational roles. Manage job postings, coordinate hiring processes, and collaborate with managers to ensure timely, quality recruitment aligned with company goals.

Roles and Responsibilities People Manager Capacity Management/Scheduling/RTA ( Team Manager) Forecasting and Capacity Planning Long-Term Forecasting : Develop long-term forecasts for call volume, handle time, and other key metrics to determine future staffing needs. Short-Term Forecasting: Create short-term forecasts (daily, weekly) to adjust staffing based on recent trends and events. Capacity Planning: Analyze staffing requirements against existing resources and attrition rates to identify hiring needs and potential overstaffing. Collaborate with recruitment and operations to ensure a healthy hiring pipeline Scheduling and Staffing Schedule Generation : Design and generate agent schedules ...

Roles and Responsibilities Manage & own service level delivery as per SOW of the process. Maintain RTA staffing as per business requirements. Create and share reports as per business requirements with ZERO” errors. Ensure RCA (root cause analysis) for SLA deviations (Intraday and EOD) is shared with (Ops/WFM) leadership for review in a timely manner. Ensure all activities/KRAs are performed by the team with 100% accuracy & without any delays. Support ADHOC requests per business requirements. Challenge the status quo and think out of the box to innovate & drive process improvement ideas/projects. Delivery & Completion of minimum One Project idea (New idea or improvisation in BAU activities) p...

Job Title: Technical Operations Associate Job Description: The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background, excellent problem-solving skills, and the ability to work collaboratively in a dynamic environment. Key Responsibilities: Work in a great culture that continuously empowers you to grow in your career. Enjoy the freedom to experiment & learn from mistakes. (Fail Fast, Learn Faster) Prepare and man...

Experience in UltiPro / UKGPro (People, Benefits, Payroll) including security roles, system configuration, platform configuration, data updates, mass imports, system enhancements, end-user support, and troubleshooting Configure UltiPro / UKGPro to meet business needs through new workflows, integrations, modules, and business rules (i.e., configuration of HR policies, Recruitment & Onboarding, Org setup for Jobs, Positions & Locations, Performance, Compensation, Policies for Entitlements, Time-Off and Punch, Open Enrollment, Plans and Options, Payroll Earnings & Deductions, Payroll processing etc) Document, communicate and train end users on system changes, new processes/workflows Provide pay...

Job Title: Lead Workforce Management (WFM) Company: Globiva Location: Gurgaon (Sector 18) Work Mode: Work From Office (WFO) Working Days: 6 Days (Fixed/Rotational Off as per policy) About the Role We are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure process efficiency and business targets are met. Key Responsibilities Lead and manage a team of WFM executives, ensuring smooth workforce operations. Forecast call volumes, plan capacity, and build schedules for optimum resource utilization. Manage real-time monitoring, shrinkage control, and adherence tracking. Handle dialer manageme...

Summary: We are seeking a detail-oriented and analytical Assistant Manager Workforce Management (WFM) to join our team. The role is responsible for leveraging HR data to generate actionable insights that inform strategic decision-making and enhance organizational effectiveness. The ideal candidate will manage workforce data, analyze trends, design and maintain reports and dashboards, and collaborate closely with HR and business leaders to optimize processes . Location: Bangalore Your Future Employer: A global leader in risk management and insurance solutions offering world-class captive insurance services to its international clientele. Responsibilities: Collect, clean, and maintain HR data ...

The role is responsible for managing and growing client relationships within the MSP ecosystem. This role will be acting as the primary point of contact for assigned accounts. The ideal candidate will have a excellent communication skills.

Position Overview This role will play an integral part in maintaining up to date and accurate workforce data that will help leadership make key decisions to meet staffing needs. The database will need to house critical information including but not limited to the work demographics for each resource and track changes in the work profile or allocation of employees as resources are being aligned to meet specific business needs. The Workforce Data Manager will be instrumental in providing resource inputs to the finance team to ensure accurate cross charging is done at the end of each month. Responsibilities • Maintain an up-to-date workforce database for all specializations/craft teams • Collabo...

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process re...

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They w...

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countri...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Roles and Responsibilities Manage workforce management (WFM) operations, including forecasting, capacity planning, rostering, real-time analysis, and reporting. Develop and maintain accurate demand plans to ensure optimal resource allocation. Collaborate with stakeholders to identify process improvements and implement changes that drive efficiency gains. Analyze data to identify trends and areas for improvement in WFM processes. Ensure compliance with company policies and procedures related to labor laws. Desired Candidate Profile 8 overall years of experience 2 Year as WFM Manager Strong understanding of Capacity Planning, Forecasting, Real Time Analysis (RTA), Rostering, and Workforce Plan...

Job Title: HR Executive ( Male candidates only) Experience: 2-4 Years Location: Gurugram Job Description: We are looking for a dedicated HR Executive with 2-4 years of experience to effectively manage Workforce Management activities. The ideal candidate should have excellent verbal and written communication skills and be proficient in MS Officeespecially MS Word, MS Excel and PowerPoint. Key Responsibilities: Monitor and manage workforce planning and scheduling to ensure optimal resource utilization. Prepare daily, weekly, and monthly workforce reports and dashboards. Analyse workforce data and provide insights to improve productivity. Work closely with project managers, team leads, and HR t...

Beezaasan Explotech Ltd. is seeking a dynamic and experienced Plant HR Professional to manage HR operations at its Sundarpur manufacturing facility. The candidate will be responsible for statutory compliance, employee relations, payroll coordination, recruitment, and workforce management. The role requires strong interpersonal skills to maintain transparency, build trust with employees, and ensure smooth HR operations in an industrial setup. Job Skills Required Labour Laws & Statutory Compliance (PF, ESIC, Bonus, Gratuity, Factory Act, etc.) Attendance, Payroll & Time Office Management Employee Relations & Grievance Handling Contractor & Manpower Agency Management Recruitment & Plant-Level H...

Senior Manager : Global Workforce Management The Role The central Marketplace Support management team is expanding rapidly and the Global Workforce Management & Planning team needs to mirror this growth in order to provide outstanding support to our Customer Care, Partner Operations and Rider Operations teams. We currently cover nine markets across Europe, the Middle East, South East Asia. Key to this expansion is an immediate need for a Senior Workforce Planning Manager to support the team with the production of short, medium, and long term contact and staffing forecasts within all markets. Reporting to the Global Head of WFM, Performance, Change & Vendor Management the Senior Global Workfo...

About the Job Were looking for a Senior Real Time Analyst will be responsible for real time management in support of operations monitoring, analyzing, call routing, operational reporting, minimizing impacting issues, communicating, and making changes that positively affect the real-time and command center performance.The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As Senior Real Time Analyst, You Will Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Intraday Management Facilitate daily syncs with clients/vendors to ...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Cash Applications, The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard cash application transactions and customer account clearing activities in accordance with cash a...

Role & responsibilities Creating new and innovative forecast and capacity models to plan for future demand, growth and channel shifts. Identification and implementation of new technology for planning, including the use, development or procurement of effective workforce management software (WFM) and or other in-house systems/Excel. Forecasting volumes calls/inventories and capacity planning to support the scheduling and optimizing of customer service representatives for a major call center with 100+ agents that handles 50000 calls per month. Analyzing historical performance data to identify trends (associate behavior, call volume, activities, etc.) Producing dashboards and presentations for s...

Job Title: Resource Manager Time-2 PM onwards Hybrid Mode Location: Delhi NCR(Noida will be base) Role Summary: As a Resource Manager within Insights Digital Engagement Team, you will be responsible for the effective allocation and utilization of professional services resources across EMEA. This role ensures optimal deployment of internal and third-party resources to meet project demands, maximize ROI, and support high-quality service delivery. Key Responsibilities: 6+ years of exp in Resource Management . Manage centralized resource scheduling and allocation across multiple projects Collaborate with project managers and team leads to align resource needs with availability Monitor and report...

Role Purpose Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Do 1. BAU reports Release all daily BAU reports after thorough review. Make sure that all daily reports are Reports are released on time and with accuracy by maintaining tracker. Managing a team who generates and distribute management reports in accurate and timely manner. Generate both periodic and ad hoc reports as needed. Understand customer problems and Provide appropriate technical so...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessf...