765 Workforce Management Jobs - Page 11

Responsible for making IR strategies and to avoid conflict or strike & develop harmonious relations within the project site. Responsible for maintaining harmony at project site and handling local issues/ grievances which do not disturb the progress of the site productivity. Ensure harmonious relations between management & workers across locations. Supervising / monitoring and attending, whenever and wherever necessary, all related Statutory compliances cases at Project locations. Liaison with various stakeholders including Government authorities. Responsible for obtaining License under Contract Labor Act, Interstate Migrant Workers act registration of B&OCW (Building & Other Construction Work). To maintain relevant statutory records & registers applicable as per labor laws. To develop sound and result oriented relation with sub-contractors, workers, localities, Government Officials & Police. To monitor and ensure governance issues like Indiscipline, late comings, absenteeism, frauds, theft, manhandling etc. Handling statutory compliances and ensure 100% statutory compliances at all construction project sites. Grievance handling including settling any difference or disputes. Providing of Workers ID card or gate pass by following the company policy (Ensuring Aadhar Card, Voter ID Card & Saving Bank A/c No) during mobilization of workers. Collection of attendance details from Bio-metric system on daily basis for accurate calculation of man days and man hour consumption & also preparing cost analysis report at unit. Maintaining MIS (Managerial Information System) updated on Daily basis like manpower deployment. Supervising security arrangements, verification of record for monthly bills. House Keeping Management. Administering C S R Activities to maintain a cordial relation and get support from nearby localities. As per event calendar organize different activities like Annual Sports, employee get together, cultural events etc. Ensure daily updating of Digital Attendance of workforce in EIP through biometric/face reader device. Prepare Digital wage sheet through EIP monthly wise. Ensure workmen management systems / digitalization pertaining to workforce data & records. To be taken care of workforce Habitat, workforce welfare, their colonies, providing a hygienic environment for them to work as well as to live. Responsible for Workforce Management Center for proper conducting of workforce screening (Documentation, Medical, Trial and Safety Induction) procedure. Skills: Managing Conflicts Problem Solving Compliance Legal and Regulatory Understanding Legal Administration

Key Responsibility Areas: Workforce Management: Develop and maintain accurate workforce schedules to ensure optimal resource allocation. Monitor and analyze workforce performance metrics to identify trends and areas for improvement. Collaborate with department heads to forecast workforce requirements and adjust schedules accordingly. Manage real-time adherence and address any discrepancies in workforce scheduling. Assist in workforce planning and forecasting to align with business objectives.

Job Title: ADP eTime DT - Technical Analyst Level: Consultant Work Location: Hyderabad, Bangalore, Chennai, Mumbai, Pune, Kolkata, Gurgaon Years of Experience: Minimum 5 years of relevant experience Shift Timings: 2 PM - 11 PM IST Work Mode: Hybrid Job Summary: We are seeking a Technical Analyst (ADP eTime / Workforce Manager) to join our Global Time & Labour (GT&L) organization. This role focuses on supporting key production systems, participating in critical deployments, upgrades, and migrations, and collaborating with global partners to ensure efficient time & labor management solutions. Key Responsibilities: Provide technical support for production time systems , including ADP Enterprise eTime and ADP Workforce Manager Support and maintain Global Secure File Movement (MFT) processes Oversee components of the application architecture , including user interfaces, security, middleware, and connectivity to payroll and HR systems Participate in all phases of system lifecycle: design, upgrades (e.g., eTime migration to Workforce Manager), testing, deployment, maintenance, and support Collaborate in solution architecture reviews , ensuring adherence to enterprise-wide design standards Provide technical specifications and document solutions clearly Support global project deployments and assist Business Unit customers during implementation Perform data analytics, reporting, and customizations as required Collaborate with vendors, business partners, and internal teams to troubleshoot and resolve performance issues Must-Have Skills: 5+ years of experience with ADP Enterprise eTime and related toolsets Hands-on experience in system architecture, upgrades, patches , and deployments Abilityto write technical specifications and deliver accurate documentation Strong understanding of time systems integration with payroll and HR Strong time management, problem-solving, and collaboration skills Experience working in structured, project-managed environments Good to Have: Experience with ADP GlobalView , ADP Celergo Knowledge of Workday HR integration Background in Payroll software implementations Preferred Education: Bachelors degree in a technical field (e.g., Computer Science, Information Systems, or related discipline) Additional Highlights: Opportunity to work on large-scale, global projects Exposure to enterprise architecture, global deployments, and best practices Collaborative environment with world-class partners and clients

Prepare and Review Energy yield assessment & EYA reports, Pre-feasibility studies and site assessments to identify met-mast locations for wind energy projects, Design and develop wind farm layouts, considering factors such as wind patterns, terrain, and environmental impact, Analyse raw wind data, including wind speed and direction, to evaluate the potential power generation of wind energy systems, Support new units and services proposals by performing Wind Resource, Annual Energy Production and noise propagation assessments, and developing options to increase, Contribute to enhancing WRA methods for speed, productivity and accuracy, Collect and analyze wind data from various sources such as meteorological towers, remote sensing devices, and historical weather data Ensure the accuracy and quality of wind data, including data cleansing and validation Develop site-specific wind turbine layouts and configurations Conduct complex engineering analyses to assess wind resources at potential project sites Deliver comprehensive reports and presentations to support decision-making and project development Prepare SOPs, technical documentation, including reports and manuals, Business Unit: GBU Renewables Division: REN AMEA India Legal Entity: ENGIE Energy India Private Limited Professional Experience: Skilled ( >3 experience <15 years) Education Level: Technical Qualification

Since 1994, Arise Virtual Solutions Inc has created a disruptive technology platform that connects the worlds biggest brands with the largest network of gig-economy Service Partners in the BPO industry Owned by Warburg Pincus, one of the worlds largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer We are changing the way the world WORKS with every major brand that we support Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions! Our Core Values: Relentlessly Pursue Excellence Empower People & Partners Make a Difference No Boundaries Embrace Possibilities The Real Time Analyst is responsible for monitoring and reporting schedule adherence in real-time They work closely with Operations and Workforce Management team (WFM), calling out non-adherent events to ensure contractual standards are met Real Time Analysts may also be required to change agent skill associations / or provide historical reporting as needed, Essential Functions: Provide real-time scheduling and call flow support in a multi-client/multi-line of business environment, Monitor real-time call volume for multiple queues and respond to spikes in high call volumes in relation to low staffing, average customer wait time, and call abandon percentages, Respond to periods of low call volume in relation to high agent staffing using agreed upon measures such as interval exceptions or offline work Provide bi-hourly, daily, weekly, and monthly reporting to ensure that Operations Management has the information necessary to make the appropriate business decisions regarding staffing, training, etc Act as liaison between Call Center Operations and IT/Telecom relative to call flow issues, call routing issues, CMS reporting issues, and system issues in general according to the established escalation process, Monitor and maintain real-time adherence to ensure compliance with staffing capacities Coordinate with WFM team and other Real Time Analysts to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day, Liase with client Command Centers or Workforce resources regarding intraday performance, system issues, outlier agent performance, and other items as required by client, Work closely with Operations to assist them in enforcing schedule adherence and call time threshold guidelines Inform Operations of same day volume needs with up-to-the-minute daily statistics, Identify call routing anomalies using real-time monitoring software Produce on-demand reports as needed Other duties as assigned Qualifications: High School Diploma/GED At least 1 years of work experience in contact center workforce management required Strong knowledge of workforce management tools (Avaya CMS, IEX, eWFM, Genesis, Blue Pumpkin (Minimum 1 year work experience) Intermediate level of experience with Google Sheets and MS Excel (i-e creating spreadsheets, v-lookups, pivot tables, etc ) Proven analytical and problem-solving skills Keen attention to detail and accuracy, Excellent organizational and time-management skills to handle multiple tasks and priorities, Ability to work with little supervision, Excellent computer skills and the ability to navigate through multiple systems without assistance Excellent written and verbal communication skills to effectively interact with colleagues, Strong commitment to providing an exceptional customer experience, with a high level of dedication, enthusiasm, accountability, and self-motivation, Must be able to work independently as well as thrive in a fast-paced, dynamic, team environment, Process minded; continually focused on ways to improve workforce management processes and effectiveness, Ability to work a flexible schedule, including nights & weekends When smart, creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise,

Apply Now Job Title Analyst, Planning & Scheduling Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And Key Responsibilities Planning & Scheduling Managing WFM Personnel Manpower Planning, Scheduling, Transitioning new logos, Updating & maintaining master trackers Preparing and publishing periodic reviews for management Preparing PowerPoint and other presentations Forecasting knowledge and able to forecast basis different methodologies, Running scenarios and simulations basis requirement Data reporting to other departments like Finance, IT Operations etc Creating Interactive Dashboards for Client and Delivery Recognize and recommend operational and support improvements for the enterprise, Creating Schedules and lead the weekly scheduling performance review and provide recommendations, Administration of communication to and from Operations and other support departments, Collect, analyze and report historical center performance statistics, Understanding of Workload and HC calculations Perform financial evaluation using actual performance that involve relevant WFM metrics and contractual targets, Provide end to end analysis of financial assessment on weekly basis rolling up to the month, Create accruals for revenues that may have been possibly earned but are not yet recorded in the account, Perform trend analysis considering all relevant WFM metrics impacting the revenue on a weekly and monthly basis, Perform impact analysis of various operational metrics performances to understand the gap between actual / planned revenues at different stages of revenue life cycle, Calculate the positive and negative impact of compensated and non-compensated performance metrics on overall revenue, Perform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision making Data collection from various data sources to be utilized in performing all key responsibilities and ad-hoc requests from the business, Key Skills & Knowledge Team handling and Contact Centre Workforce Management experience Extensive experience with WFM software Comfortable in fast-paced environment Ability to simplify complex operations into repeatable processes Ability to make decision in time sensitive ambiguous situations Knowledge of Contact Centre methodologies and operational principles Knowledge of IEX is essential Excellent communication skills Analytical Able to analyze data and draw insights High level of accuracy and attention to detail Innovative and able to influence Must have experience to handle Capacity Planner and Scheduling teams Education Qualification:Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location: IND Hyderabad Unit No 601 6th Flr Maximus Building 2A Mindspace Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Responsibilities: Providing day-to-day leadership to Brandmuscle (An ansira company) local marketing support team, helping to ensure that all support service level metrics are being achieved Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle (An ansira company).clients Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscles local marketing services Working with cross-functional team members to drive business targets and deliver on shared team goals Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement) Presenting a training program and defined career path Respond to customer inquiries, resolve problems, and provide a positive customer experience Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives Team management: Hire, train, and supervise customer service representatives Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management Quality assurance: Develop quality control processes, monitor interactions, and provide feedback to improve service delivery Training: Provide training and upskilling opportunities for team members Requirements Bachelors degree required Familiarity with a variety of approaches to provided customer service through email, chat, and inbound/outbound calls Superior communication skills, both verbal and written Detail- and client service-oriented Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook) Excellent organizational skills Ability to manage escalation path

Candidate should have minimum 2yrs of experience working as Real time analyst in a BPO Qualification - Graduate Shift - Rotational shifts Work Location - Bangalore / Hyderabad Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Kenedy @ 9620999035 for more details.

Job Summary: We are seeking a highly analytical and organized WFM Forecasting & Scheduling Manager to join Workforce Management Analytics team. This role is responsible for developing accurate short-term and long-term forecasts, building optimized agent schedules, and partnering with operations to ensure staffing aligns with service level goals and business needs. The ideal candidate will have experience in workforce planning, a solid understanding of WFM metrics, and hands-on experience using workforce management tools, particularly Genesys WFM . Roles and Responsibilities: Analyse historical data and business trends to develop accurate volume forecasts across all supported channels (voice, chat, email, etc.). Create short-term and long-term forecasts for workload, headcount, and staffing requirements. Build and maintain optimal agent schedules to meet forecasted demand and service level targets. Conduct "what-if" analysis to assess the impact of shrinkage, absenteeism, shift changes, and other factors on staffing and coverage. Partner with operations teams to gather input on business assumptions, upcoming events, and staffing changes. Monitor forecast accuracy and recommend adjustments as needed to optimize resource utilization. Provide daily, weekly, and monthly reporting on forecast vs. actual performance, schedule efficiency, and adherence to staffing plans. Use the WFM tool (e.g., Genesys WFM mandatory) to develop, publish, and manage schedules. Support new hire onboarding plans and manage capacity planning inputs for business growth or change initiatives. Mandatory Skills: Hands-on experience with Genesys WFM or other workforce management tools (e.g., NICE IEX, Verint). Strong analytical and quantitative skills with the ability to interpret complex data and trends. Advanced proficiency in Microsoft Excel (pivot tables, formulas, charts). Solid understanding of WFM concepts such as forecast accuracy, occupancy, shrinkage, schedule efficiency, and interval planning. Excellent communication and collaboration skills to interact with stakeholders across functions. Desired Skills : Familiarity with multi-channel environments (voice, chat, email). Experience in a 24/7 operational setup or global workforce support model. Experience supporting multi-channel and multi-site/global operations. Familiarity with workforce planning models, Erlang C, or other forecasting methodologies. Exposure to BI and reporting tools such as Power BI, Tableau, or SQL. Qualification: Any Graduate Total industry Experience - 6 plus years of experience in WFM and 4+ years as role of WFM Forecasting and Scheduling Please share your cv at surbhi.malhotra@nlbtech.com

Job Description :The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance operational efficiency. Key Responsibilities:1. Real-Time Monitoring:• Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs).• Identify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuations.2. Schedule Adherence:• Track and report on agent schedule adherence, ensuring that employees adhere to their assigned work schedules.• Notify supervisors and team leads of any adherence issues and work with them to implement corrective actions.3. Intraday Adjustments:• Propose and implement real-time adjustments to staffing, such as breaks, lunches, and shifts, to align with changing call volumes.• Assist in reassigning agents or reallocating resources to address emerging needs.4. Communication:• Maintain effective communication with team leads, supervisors, and the WFM team to ensure everyone is informed of real-time performance and adjustments.• Proactively inform the management team of any challenges or opportunities for improvement.5. Reporting:• Generate and distribute real-time reports on service level performance, adherence, and other relevant metrics.• Analyze data to identify trends and areas for improvement.6. Tools and Technology:• Familiarize yourself with WFM software and tools to make real-time adjustments efficiently.• Work with IT to ensure that software and tools are up-to-date and aligned with business needs.• Proficiency in Excel reporting Qualifications:• Bachelor's degree in a relevant field (e.g., Business, Operations Management, or similar) is preferred.• Prior experience as a Real-Time Analyst in a contact center or customer service environment is a strong asset.• Proficiency in using WFM software and real-time monitoring tools.• Strong analytical and problem-solving skills.• Excellent communication and interpersonal skills.• Ability to handle high-pressure situations and make quick, informed decisions.• Detail-oriented with a commitment to data accuracy.

We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now, we need your full concentration because its time to imagine what it’s like being a WFM RTA. So what does a RTA really do? Think of yourself as someone who will help the program and operating leaders to ensure that account health is maintained consistently both from hygiene and SLA standpoint. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now, we need your full concentration because it’s time to imagine what it’s like being a RTA , at TaskUs an WFM RTA: Would act as the first point of contact for all service related escalations occurring on account of issues such as call routing, technical outage,unscheduled absences , unscheduled breaks etc. Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS. Would ensure availability of analysts on phones/chats as per the business model requirement. Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction. Provide perspective (knowledge of trends and total demand) to WFM leadership, Client, and Ops Leadership Assist in detailing and documenting performance impacts to WFM leadership Providing accurate and timely information and consultation to Team in support of WFM as required Understanding the baseline forecast Understanding the dynamic trend data and its application to forecasts Understanding the application of business and functional initiatives and its application to forecasts Understanding the supply and demand alignment. Understanding the break-shift adherence Someone who is aware about line adherence and dynamics of line adherence. Imagine yourself going to work with one thing on your mind: that you will help the program management with meeting SLA’s and program health at all times. As you tackle your new tasks for the day, you know that it will lead to one thing: acting quickly in raising issues and making sure there is a quick mitigation plan in place to meet day end / interval level SLA. As a RTA, you will provide inputs to capacity planning and scheduling teams based on your analysis to make sure that we optimize schedules and review planning assumptions based on your feedback. So, do you have what it takes to become a WFM RTA ? Requirements: What exactly are we looking for? Well, we prefer someone with a minimum of 24 months experience in WFM RTA domain. Someone who should be willing to work in any shift + on weekends from our site. What else? You must have very good proficiency in MS excel and Google sheets. Handson experience in IEX tool. Any prior Workforce Management experience in Scheduling or Reporting will be an added advantage. Interested candidate can share their resume at "rajal,garg@taskus.com" or call on 8141444230 Thanks & Regards, Rajal 8141444230

3+ years of WFM experience Create and manage schedule, exception management, staffing augmentation, knowledge of IEX, daily weekly rule Location : - Navi Mumbai,Gurugram,Indore,Mohali

3+ years of WFM experience Create and manage schedule, exception management, staffing augmentation, knowledge of IEX, daily weekly rule Location : - Navi Mumbai,Gurugram,Indore,Mohali

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Five (5) years related call center workforce management experience with at least 2 years of supervisory experience of leading a team of Real Time Analysts in a fast paced environment. Experience in Planning and Scheduling will be an added advantage. Preferred Special Skills, Knowledge or Qualifications Overall 5+ years of experience in WFM 2 years of experience leading Real Time Management teams Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

Five (5) years related call center workforce management experience with at least 2 years of supervisory experience of leading a team of Real Time Analysts in a fast paced environment. Experience in Planning and Scheduling will be an added advantage. Preferred Special Skills, Knowledge or Qualifications Overall 5+ years of experience in WFM 2 years of experience leading Real Time Management teams Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

As a Sr. WFM Manager you will be accountable for Capacity Planning, staff Planning , Scheduling, RTM, Financial Planning, Client Engagement and Stakeholder management You will ensure the accuracy of billing processes and procedures for all clients within the site. You will also identify and report on account profitability opportunities and recommend strategies to improve campaign processes. You will also be held accountable for schedule adherence, service level, absenteeism, and other key service and efficiency metrics. Moreover, you will forecast and prepare for voice and non-voice volume and monitor seat occupancy, average handle time and other factors to measure campaign performance. You will also work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns. You will also manage the campaign in accordance with company policies, procedures, and client service level metrics and expectations. Moreover, you are expected to achieve 100% accuracy and speed of delivery requirements. You shall implement scheduling strategies and initiatives to enable the business to achieve its objectives. Location : - Navi Mumbai,Gurugram,Indore,Mohali

As a Sr. WFM Manager you will be accountable for Capacity Planning, staff Planning , Scheduling, RTM, Financial Planning, Client Engagement and Stakeholder management You will ensure the accuracy of billing processes and procedures for all clients within the site. You will also identify and report on account profitability opportunities and recommend strategies to improve campaign processes. You will also be held accountable for schedule adherence, service level, absenteeism, and other key service and efficiency metrics. Moreover, you will forecast and prepare for voice and non-voice volume and monitor seat occupancy, average handle time and other factors to measure campaign performance. You will also work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns. You will also manage the campaign in accordance with company policies, procedures, and client service level metrics and expectations. Moreover, you are expected to achieve 100% accuracy and speed of delivery requirements. You shall implement scheduling strategies and initiatives to enable the business to achieve its objectives. Location : - Navi Mumbai,Gurugram,Indore,Mohali

8+ years of WFM experience Will lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions. Will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels. As a Workforce Manager, you will coordinate with key stakeholders to provide relevant data to be used in business cases. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details that includes availability, preferences and skills. Location : - Navi Mumbai,Gurugram,Indore,Mohali

8+ years of WFM experience Will lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions. Will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels. As a Workforce Manager, you will coordinate with key stakeholders to provide relevant data to be used in business cases. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details that includes availability, preferences and skills. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Will mainly work on developing dashboards and reports for the Workforce Management Will work closely with internal and external stakeholders (Operations, Support groups,Clients Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times. Ability to work with large amounts of information and see the bigger picture Excellent analytical and problem solving skills Strong attention to detail Critical thinking Experience in Power BI , Amazon Connect, Kibana, Teleopti (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI Experience using Google Sheets Location : - Navi Mumbai,Gurugram,Indore,Mohali

Will mainly work on developing dashboards and reports for the Workforce Management Will work closely with internal and external stakeholders (Operations, Support groups,Clients Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times. Ability to work with large amounts of information and see the bigger picture Excellent analytical and problem solving skills Strong attention to detail Critical thinking Experience in Power BI , Amazon Connect, Kibana, Teleopti (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI Experience using Google Sheets Location : - Navi Mumbai,Gurugram,Indore,Mohali

Overall 5+ years of experience in WFM 2 years of experience of leading Reporting team Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros) Excellent quantitative, Problem solving & analytical skills Strong attention to detail Critical thinking Experience in Power BI , Amazon Connect, Kibana, Teleopti (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI Experience using Google Sheets Location : - Navi Mumbai,Gurugram,Indore,Mohali

Overall 5+ years of experience in WFM 2 years of experience of leading Reporting team Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros) Excellent quantitative, Problem solving & analytical skills Strong attention to detail Critical thinking Experience in Power BI , Amazon Connect, Kibana, Teleopti (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI Experience using Google Sheets Location : - Navi Mumbai,Gurugram,Indore,Mohali