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WFM Real - Time Analyst

1 - 4 years

3 - 6 Lacs

Posted:5 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

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Taskus
Taskus

Outsourcing and Offshoring Consulting

New Braunfels Texas

10001 Employees

259 Jobs

    Key People

  • Bryce Maddock

    CEO and Co-Founder
  • Jaspar Weir

    President and Co-Founder

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