1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

Job Description: TekWissen is a global workforce management provider offering strategic talent solutions to clients worldwide. Our client operates a marketplace for consumers, sellers, and content creators, providing merchandise and content from vendors and third-party sellers. We are currently seeking an HR Assistant II for an 8-month contract position in Hyderabad. Key Responsibilities: - Proficient in real-time monitoring in a call center environment, including SL, volume offered/incoming/handled vs. STF/Commit, outsourcing percentage, email backlogs, missed contacts, calls in queue, and wait time utilizing Excel templates. - Capable of writing root cause analysis for service failures. - Intraday reporting, including call-outs. - Managing AUX states/non-adherence and escalating issues to Planning & Vendor teams. Mandatory Requirements: - Minimum of 1 year of customer service experience. - Minimum of 1 year of experience with Microsoft Office products and applications. Preferred Skills: - Familiarity with the client's Connect system. - Minimum of 1 year of customer service experience. - Minimum of 1 year of Workforce Management (Real-Time Monitoring) experience in a call center environment. - Minimum of 1 year of experience with Microsoft Office products and applications. Education Or Certification: - Bachelor's degree with a good academic record. TekWissen Group is an equal opportunity employer that supports workforce diversity.,

Posted 3 days ago

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WFM Real - Time Analyst Taskus

1.0 - 4.0 years

3 - 6 Lacs

Gurugram

Work from Office

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Posted 1 month ago

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WFM Real - Time Analyst Taskus

1.0 - 4.0 years

3 - 6 Lacs

Navi Mumbai

Work from Office

Posted 1 month ago

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