WFM RTA Specialists Everise Bpo Services

1.0 - 3.0 years

2 - 5 Lacs

mohali, punjab, india

On-site

Roles and Responsibilities Would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical outage, unscheduled absences, unscheduled breaks, forecast deviations etc Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to plan and process defined Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client & stakeholder requirements Knowledge of trends and total demand and providing relevant inputs to WFM leadership, Client, and Ops Leadership Assist in detailing and documenting performance impacts to...

Posted 3 weeks ago

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Senior Executive WNS

0.0 years

0 Lacs

gurugram, haryana, india

On-site

1 Accurate Attendance/Absence updating on eWFM & any absence reporting. 2. Development of reporting formats based on Business needs 3. Data management of Power BI Dashboard 4. Monitor contact center to ensure optimal staffing levels 5. Intraday reporting and Flagging all/any deviations to schedules 7. Facilitate real time discussion with relevant stakeholders. 8. Complete route cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness. 9. Ensures that all reports originating from the department are accurate, relevant and reliable. 10. On the day schedule optimization in order to meet desired service levels, an...

Posted 4 weeks ago

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HR Assistant II TekWissen India

1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

Job Description: TekWissen is a global workforce management provider offering strategic talent solutions to clients worldwide. Our client operates a marketplace for consumers, sellers, and content creators, providing merchandise and content from vendors and third-party sellers. We are currently seeking an HR Assistant II for an 8-month contract position in Hyderabad. Key Responsibilities: - Proficient in real-time monitoring in a call center environment, including SL, volume offered/incoming/handled vs. STF/Commit, outsourcing percentage, email backlogs, missed contacts, calls in queue, and wait time utilizing Excel templates. - Capable of writing root cause analysis for service failures. - ...

Posted 3 months ago

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WFM Real - Time Analyst Taskus

1.0 - 4.0 years

3 - 6 Lacs

Gurugram

Work from Office

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Posted 4 months ago

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WFM Real - Time Analyst Taskus

1.0 - 4.0 years

3 - 6 Lacs

Navi Mumbai

Work from Office

Posted 4 months ago

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