Intraday Reporting Jobs – Apply to Latest Intraday Reporting Job Vacancies

Real Time Analyst, Workforce Management Teleperformance (TP)

2 - 6 years

2 - 3 Lacs

Hyderabad

Work from Office

Role & responsibilities Real Time Analyst Would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical glitches, unscheduled absence OR any other • Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ACW/BREAKS & SHIFTS. • Would ensure availability of analysts on phones as per the business model requirement. Real time queue monitoring (RTQM) • Intraday reporting (Hourly Interval Reports, Productivity Reports) Client Interaction • Would perform other related duties & assignments as required by the Manager. Strong communication skills in English with Good Analytical skills Ability to work well in and promote a team environment, excellent understanding Computer knowledge - Knowledge of MS Office (Word, Excel, Power Point) Proficient in using email (Email Etiquettes) Strong communication skills in English with Good Analytical skills Ability to work well in and promote a team environment, excellent understanding Computer knowledge - Knowledge of MS Office (Word, Excel, Power Point) Proficient in using email (Email Etiquettes) Preferred candidate profile Perks and benefits

Posted 2 months ago

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WFM Real - Time Analyst Taskus

1 - 4 years

3 - 6 Lacs

Navi Mumbai, Indore, Gurgaon

Work from Office

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Posted 2 months ago

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