WFM Real - Time Analyst

1 - 4 years

3 - 6 Lacs

Posted:1 week ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Would be responsible for Real time queue monitoring (RTQM)
  • Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity, Reports)
  • Will have to manage client Interaction
  • Would constantly monitor, track, document and communicate real time floor activities in terms
  • of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS
  • Would ensure availability of analysts on phones/chats as per the business model requirement.

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