3598 Workforce Management Jobs - Page 31

Role Overview: You will be responsible for providing data and analysis of Customer Support activities, performance, and issues to Customer Support Supervisors and Managers. As a member of the Contact Center team, you will play a crucial role in monitoring the Automatic Call Distribution System, developing reports and analysis, and actively participating in continuous improvement activities. Key Responsibilities: - Provide data and analysis of activities, performance, and issues for Supervisor and Manager review - Monitor Automatic Call Distribution System and develop reports and analysis - Participate in continuous improvement activities and support process changes in line with customer expe...

You will be responsible for supervising day-to-day production activities to ensure targets are met, monitoring production processes, quality standards, and efficiency, coordinating with team members to maintain workflow and resolve issues, maintaining records of production output, and reporting deviations. Additionally, you will ensure compliance with safety and company policies on the shop floor. Key Responsibilities: - Supervise day-to-day production activities to ensure targets are met. - Monitor production processes, quality standards, and efficiency. - Coordinate with team members to maintain workflow and resolve issues. - Maintain records of production output and report deviations. - E...

Site Name: Poznan Pastelowa, Bengaluru Luxor North Tower, Warsaw Posted Date: Oct 2 2025 At GSK, we are committed to simplifying workplace systems and processes to enhance employee experience. The Global Process Owner (GPO) responsible for Absence & Time Management will own end-to-end responsibility for designing, implementing, and managing global Absence and Time Management processes and systems. This dynamic role aims to harmonize processes for optimal efficiency while ensuring compliance with GSK's global and local policies. Global Process Owner - Absence & Time Management Key Responsibilities Strategic Implementation & Improvement As an Absence and Time Management expert - partner with E...

You will work closely with clients as a consulting professional to design, build, and implement initiatives that enhance business performance specifically in the UKG Business Analyst/Functional Consultant area. Your key responsibilities will include: - Assisting in UKG solution delivery and configuration for workforce management solutions (UKG Pro, UKG Dimensions, etc.). - Supporting detailed UKG configuration by learning and applying customization techniques within the UKG architecture & landscape. - Collaborating with senior team members and clients by participating in design sessions, requirement gathering, and solution implementation activities. - Contributing to project delivery workstr...

Role Overview This is an evolved MIS + Business Systems role where you will not only ensure robust reporting and dashboards but also act as the bridge between business and technology teams. You will play a critical role in process improvement, CRM implementation, and supporting the development of in-house software tools that will power Sellabilitys next phase of growth. Key Responsibilities MIS & Analytics Own all dashboards, reports, and analytics across sales, marketing, pre-sales, and HR. Develop advanced dashboards using Power BI / Tableau / Zoho Analytics / Google Data Studio. Provide timely and accurate insights to leadership for business decisions. Process Adherence & Operations Stand...

Experienced in XML, XSLT Data Integration to join our team supporting UKG Ready / Kronos projects. Experience in flat file/CSV formats, and designing solutions involving REST API and SOAP API. Work in the Human Capital Management (HCM) domain.

Vendor Onboarding: Deliver & Closure on VOB Timelines Prioritize negotiations of HIHR/MIMR/LILR parts Drive Supplier Panel Onboarding Debottleneck Negotiation issues on long lead items Convene Accessories & Spares negotiation forum & integrate with VOB Initiate crunching VOB timelines based on project deliverables & milestones Forum Approval if within SBC & against settled amount Supplier Management: Tapping Supplier network to Drive Technology solutions roadmap with CoEs during conceptualization phase Drive Capacity Planning at supplier end through Commodity Buyers Budgeting for Capex & Revenue (tooling) Spare Part Pricing & Availability YOY reduction monitoring Support & Drive cost reducti...

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/universit...

Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives.Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a p...

About The Job Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the ...

About The Job Role Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients About The Job Role - Grade Specific Operating in at...

About The Job Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the ...

About The Job Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the ...

About The Job Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run accordin...

About The Job Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the ...

About The Job Role Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients About The Job Role - Grade Specific Operating in at...

About The Job Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run accordin...

About The Job Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the ...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degr...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines Will most often be a driving force behind the development of new solutions for programs, complex ...

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/universi...

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/universi...

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/universit...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degr...

Location: Gandhinagar Strong analytical and problem solving skills , leadership and decision making Experience: 1 to 3 years in WFM planning/ capacity planning (BPO preferred) Should be proficiency in Google Sheets and Microsoft Excel