757 Workforce Management Jobs - Page 31

Job Description: As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bps customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, using technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC! Role Overview : The Senior SME Workforce Productivity is responsible for monitor and analyse workforce productivity performance metrics and work closely with Retail Workforce Productivity Advisor and retail operations teams to continuously drive the labour model efficiencies. You are responsible for maintaining the retail labour model and carrying out administration tasks on our retail labour management platform (Reflexis)! Shift Timing: 5 AM to 2 PM IST Responsibilities: Track and analyze workforce performance metrics to identify trends and opportunities for labour cost optimization Provide regular reports on productivity metrics and workforce trends Help developing labour hour/cost plans to ensure optimal workforce levels aligned with business needs Apply data analytics to inform labour optimization project decision-making and drive productivity initiatives Ensure labour optimization initiatives execution is consistent with project plans and cost savings are captured accordingly Job requirements & qualifications: Be comfortable with repetitive work and timebound actions High attention to detail Prior experience within a workforce planning role ideally with Reflexis or a similar platform Confident using systems and s strong commercial skill Proficient using workforce management systems such as Reflexis or similar platforms i.e. Kronos Please apply on the below link : https://bpinternational.wd3.myworkdayjobs.com/bpCareers/job/India---Pune/Senior-SME---Workforce-Productivity_RQ092575

Responsible for all HR activities in the Manufacturing Plant - manpower planning/budgeting/PMS/L&D/statutory compliances/ payroll/productivity/shifts/MIS/welfare activities/grievances redressal/disciplinary actions/HR audit etc. Required Candidate profile Law graduates, natives of Karnataka with min 10 yr working exp in Factory HR supervisory role of manufacturing companies, preferable in food processing / FMCG sector Job location Hubli

Job Opportunity: Manager - Operations Location: Global On-site Options Available)IGT Solutions is seeking a highly skilled and experienced Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the Senior Manager Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 10-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on swapnil.gupta@igtsolutions.com- 7042379178 At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

Location : Siruseri, SIPCOT IT Park, Chennai (Work from office only) Shift Timings : 7:30 PM - 4:30 AM IST LinkedIn : https://in.linkedin.com/company/w3global Experience required : Minimum 5 years in HR Operations Role Overview: As an HR Manager, you will be responsible for managing the employee life cycle, ensuring smooth HR operations, and fostering a positive work environment. This role requires a strong understanding of US staffing HR practices and the ability to handle a dynamic workforce. Key Responsibilities: - Employee Life Cycle Management: Oversee onboarding, induction, performance reviews, and exit formalities. - Payroll & Compliance: Ensure accurate payroll processing and adherence to labor laws. - Proactively drive recruitment efforts: Sourcing, screening, and hiring top talent to meet the workforce needs of various business units - Employee Engagement: Plan and execute engagement activities to boost morale and productivity. - Grievance Handling & Compliance: Address employee concerns and ensure compliance with policies. - HR Policy Development: Draft, implement, and improve HR policies in alignment with business goals. - Training & Development: Conduct induction, orientation, and skill-building programs. - Background Verification (BGV) & Documentation: Manage offer letters, background checks, and employee records. - HR Operations: Support strategic process improvement and organizational development. Required Experience & Skills: - 5+ years of HR experience who has experience working in a rotational/ night shift. - Must have strong experience in people management of least 100+ employees. - Strong knowledge of HR policies, Labor laws, payroll processing, and compliance. - Excellent communication and interpersonal skills. - Ability to work in night shifts and manage multiple HR functions efficiently. Perks & Benefits: - Cab pick and drop facility for women employees (Up to 15 km radius). - Comprehensive Health + Accidental + Life insurance. - Learning & Development programs Why Join Us? - Work with an industry leader in US staffing. - Collaborative & growth-driven environment. - Competitive salary & benefits package.

Job Description: Candidate has minimum of 1 year experience in Workforce Management (WFM) or Resource Management (RM). The primary responsibility is to manage the RM tools and reporting. Candidate needs to act as primary liaison to the recruiting group on behalf of Resource Management. Perform Ad-hoc reporting request. Act as a change agent to stakeholders as the Resource Management group implements new processes and tools. Specifically, will focus on the tactical/transactional areas of our business. Critical skills required: Workable knowledge on MS Office tools. Able to share clear view on written and verbal communication. Good Analytical Skills & problem-solving skills. Pro-active & Positive Attitude. Ability to Work efficiently and effectively in a team. Have the ability to escalate issues with a view to bringing about a win-win resolution. Basic phone & email etiquette are desirable as candidate would need to interact with onshore clients/external entities on a regular basis.

Role & responsibilities Collect, analyse, and interpret data to create performance dashboards & reports. Develop and maintain MIS report such as daily, weekly, and monthly reports. • Real -Time Monitoring: Track live operational metrics, including queue times, agent availability, and service levels. • Data Analysis & Reporting: Utilize Google Sheets for data manipulation, pivot tables, and automation using formulas and scripts. • Looker Studio Dashboards: Design and maintain interactive dashboards to visualize trends, KPIs, and workforce performance. • Forecasting & Trend Analysis: Identify patterns in historical data to optimize staffing and resource allocation. • Performance Optimization: Provide actionable insights to improve efficiency and reduce downtime. • Stakeholder Communication: Collaborate with managers and teams to ensure smooth operations and quick decision-making. • Automation & Scripting: Implement Google Apps Script to automate reporting and data updates. Preferred candidate profile Bachelors degree. Relevant industry experience. Proficiency in Microsoft excel (Advanced level- VBA). • Advanced Google Sheets proficiency (pivot tables, formulas, automation). • Looker Studio expertise (dashboard creation, data visualization). • Strong analytical skills for real-time decision-making. • Experience in workforce management tools (e.g., IEX, CMS, Avaya). • Ability to work under pressure and manage fluctuating workloads. • Excellent communication skills for reporting insights to stakeholders. Flexible to work in night shifts.

Job Title : Resource Analyst Location State : Karnataka Location City : Bangalore Experience Required : 4 to 5 Year(s) Shift: Rotational Work Mode: Onsite Position Type: Contract Openings: 4 Looking for Immediate joiners only Company Name: VARITE INDIA PRIVATE LIMITED Interested candidate share there updated resume sangeeta.t@varite.com For more information contact sangeeta @ 8929376486 About The Client: An American multinational computer technology company headquartered in Austin, Texas, United States. A global technology provider offers a comprehensive suite of software solutions, encompassing a flagship relational database management system, enterprise resource planning, customer relationship management, and cloud services. Additionally, the company delivers middleware products, business intelligence tools, and industry-specific applications, addressing diverse business needs worldwide. As a key player in application development, it stewards a widely utilized programming language. These software solutions cater to businesses across various industries and are widely adopted for scalability, security, and innovation. About The Job: Ability to establish strong internal / external customer relationships • Strong analytical skills with good communication & presentation skills • Collaborate with project managers and delivery teams to gather information on upcoming project resource needs. • Develop and maintain short- and long-term resource forecasts based on project demand and workforce availability • Participate in weekly or monthly resource management meetings to address any staffing concerns or gaps • Provide available internal and/or external resources (offshore, nearshore, and contractors) to fit project demand and budget. • Allocate available resources efficiently across projects while maintaining balance and ensuring optimal utilization • Have detailed knowledge of assigned consultants skill levels, experience, and staffing preferences. • Actively monitor the selection/acceptance process for assigned resources. • Offer creative solutions when no resources with necessary skill sets are available. • Identify hiring needs based on resource shortages. Assist in securing approvals for new hires and contractors based on resource demand projections. • Track and analyze resource utilization metrics to identify under- or over-utilized resources • Ensure complete and accurate time entry set up in project accounting system consistent with the resource assignment. Drive timely entry of billable time across the team. • Updating the relevant systems on time & maintaining data integrity. • Monitor, consolidate and provide overall practice reports and support ad hoc resourcing reporting. Qualifications: B.TEC/ B.COM/BBA/ MBA How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.