2567 Workforce Management Jobs - Page 28

Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project. The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel. The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction. Responsibilities: Oversee overall service delivery management. Ensure adherence to Service Levels. Collaborate with client Service Delivery management personnel. Manage the compilation of metrics around open tickets, backlog, aging...

Key Responsibilities: 1. Supervision of Site Activities: o Overseeing the daily operations of construction activities, ensuring that all work is being carried out according to design specifications and safety standards. o Coordinating and managing labor forces, subcontractors, and material suppliers on-site. 2. Quality Control: o Ensuring that the construction work meets the required quality standards and compliance with local building codes and regulations. o Conducting inspections of the work to identify issues and ensuring corrective measures are taken. 3. Safety Management: o Promoting and enforcing safety protocols on-site, conducting safety inspections, and ensuring the team follows sa...

Role & responsibilities 6 days working 1 day off Experience in RTA (Real Time Analysys) in BPO domain is preferred. Must have Excel knowledge Budget upto 25K Location Sec 63 Noida near by sec62 metro station NO Cab and No Food Preferred candidate profile Note: Male candidate with near by office location is preferred. Exp required in BPO Industries and logistic industries more effective

Tools: Advance Excel, Basic Knowledge RTA, WFM Shift: Rotational Job Title: Real Time Analyst Job Summary: Role: Real Time Analyst (RTA)/WFM Grade: II Experience: 3 yrs in WFM, with at least 1 yr in RTM team. ACD Tool exposure: InContact preferred, but any other ACD exposure would also do. WFM tool Exposure: Calabrio preferred, but other WFM tool exposure would also be ok. Other Exposure: Required understanding & exposure to making real time skill change in a multi-skill US based contact center business Excel exposure: Intermediate level, with exposure to managing & enabling reports automation. Communication: Strong English comprehension, writing, & speaking skills, as this role requires fre...

Real-Time Queue Monitoring: Monitor intraday call volumes, queue performance, and agent availability across voice, chat, email and other channels to ensure service levels are met.

MNC in Bangalore Hiring for WFM RTA Real Time Analyst CTC UPTO 6LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities • Analyze staffing/volume trends and operational performance dashboards. • Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. • Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. • Prepare financial forecasts based on inputs from various sources and historical trends. • Create and maintain financial reports for business stakeholders. • Review th...

DESCRIPTION Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better ser...

DESCRIPTION Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better ser...

Seeking an Operations Manager with 1–3 years experience in BPO operations, skilled in Excel, team coordination, quality monitoring, SLA tracking, and performance reporting. Must ensure smooth execution, process compliance, and operational efficiency.

Role : Solution Consultant Skill : Kronos consultant Exp : 6 to 11 years JD as below : Role Overview: As a Sr. Solution Consultant , you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities: Requirement Assessment: Conduct workshops with senior members of customer organizati...

EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling reques...

About the Job Were looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement. As Scheduling Specialist, You Will Assist with schedule and tracker management to ensure that all schedules are generated properly Identify customer contact trends to ensure appropriate resources are utilized Manage schedule information for new and existing employees in multiple locations using a workforce software program Ensure employee information is accuratel...

Software Engineer Intern at Skuad Remote Job | AllRemote Software Engineer Intern Skill Set Analytical Skills Debugging Role Intern - Tech 1 Click Apply Why you should join Skuad NASDAQ Listed-backed hyper-growth company Rapid career advancement with opportunities to learn Competitive salary and Performance bonus Paid time off, Flexi-hour policy & Wellness benefits Truly Global & Diverse Team About the role Collaborate with the team to translate requirements into high-quality product features Deliver clean, efficient, and reusable code for interactive web and mobile applications Contribute to the continuous improvement of products through innovative ideas and learning Assist in benchmarking,...

Position/Job Title: Sr. Manager/DGM WFM Key Requirements: 10+ years of Workforce Management experience with 8 10 years in senior leadership roles, leading multi-site WFM teams (50+ resources) Deep functional knowledge of multiple WFM platforms (IEX NICE, Verint, Aspect, InContact, CXOne, etc.) and strong grasp of WFM processes across forecasting, planning, scheduling and real-time Responsible for managing and mentoring WFM managers, driving operational KPIs (SL, AHT, ASA, Abandon), leading global best-practice initiatives and handling escalations Partner with Sales / Presales to build proposals, present to clients, and support new business wins as a WFM SME Strong stakeholder management and ...

Identify the work requirements (breaking down traditional role focus into tasks and skills). Understanding the full Workforce Ecosystem (internal and external workforce solutions). Ability to apply build, buy, borrow, bot and base framework to determine a fit for purpose and compliant workforce strategy. Analyze and understand workforce data internally and external market data to identify trends, gaps and opportunities for workforce/ talent optimization. Provide regular reports/ updates on trends and insights to relevant stakeholders. Apply available data and insights to support and underpin workforce strategy advise. Determine the final work type classification, as per the Novartis External...

- Manage workforce management (WFM) processes - Ensure efficient scheduling, forecasting, and real-time analysis - Maintaining Service Levels & Associated Metrics - 5 days working and Rotational Shifts. Required Candidate profile - Should have atleast 1 year experience as RTA in BPO Organisation. - Should have excellent communication skills. - Strong understanding of WFM tools. Call or Whatsapp @ 8723051470 / 6002281943

Project description The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Responsibilities Compliance with both Optum and client business unit requirements Kronos Workforce Central and Kronos Workforce Management (aka Dimensions) build and support Pay Practice Builds (Pay rules, Accruals, Work rules, Adjustment rules) Advanced schedul...

Require 1 Years of exp in WFM/RTA/MIS Real time analysis/Dashboards/Rostering/WFM Reporting/Forecasting/SLA/Adherence tracking/Advance Excel/Verint/IEX Location- Pune CTC- 5.75 US Shifts Contact: 96364 87945 ( Poshika ) Perks and benefits PICK AND DROP CAB VARIABLES ALLOWNCES

Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project. The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel. The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction. Responsibilities: Oversee overall service delivery management. Ensure adherence to Service Levels. Collaborate with client Service Delivery management personnel. Manage the compilation of metrics around open tickets, backlog, aging...

Position Overview: HR Lead Product We are seeking a strategic and visionary HR Lead to architect the future of our core product teams and drive the evolution of a world-class product organization. This role goes beyond traditional HR, it demands a powerful blend of strategic foresight, hands-on execution, and strong business acumen tailored to the pace of product-driven technology companies. As a key partner to business leaders, Product & Engineering Heads, and CXOs, you will be instrumental in scaling the organization, fueling innovation, and nurturing a culture of excellence in a rapidly growing environment. Key Duties and Responsibilities: Strategic Partnership: Serve as a trusted advisor...

Job description We have a vacancy with below details, Role : WFM RTA Experience -2-4 Notice Period : Immediate Joiners Interview Mode : virtual Work Mode :WF0 shift time :5.30 pm to 2.30 am Role & responsibilities 2+ years of RTA Experience with hands-on experience of IEX and CXOne. • Oversee all real-time WFM activities to ensure operational and client goals are met • Implement analysis and reporting via WFM tools available • Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team. • Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met. • Reporting of information such as call volumes, SL an...

Lead the endtoend implementation of Workforce ManagerKronos Dimensions including project planning system configuration testing training and postimplementation support Collaborate with key stakeholders to gather requirements identify process improvement opportunities and develop effective solutions aligned with organizational goals Conduct thorough analysis of existing workforce management processes and workflows to identify areas for optimization and automation Configure and customize Workforce ManagerKronos Dimensions modules and functionality based on business requirements ensuring accurate and efficient time and attendance tracking scheduling labor management and reporting Collaborate wit...

Skill required: Workforce Management (WFM) Designation: Management Level - Manager Job Location: Hyderabad Qualifications: Any Graduation Years of Experience: 13 to 18 years Work Mode: Work from Office Job Description: Experience in implementing WMG (workforce management) policy and Process across Organization. Experience in Capacity Planning Experience in Scheduling Strong analytics experience(Power BI/SQL/MS Access) Domain/ Industry knowledge, Awareness of global trends in the Service Industry. Weekly Review presentations including Fulfilment trend, Demand trend, and Bench status Lead the gathering of project requirements in a holistic manner across multiple businessfunctions and optimize ...

This role will be an essential part of the WFM Program in the Customer Operations Vertical. He/she should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable setup is necessary. They must possess the ability to analyse information and evaluate results to choose the best solution and solve problems. He/she needs to have the ability to adapt to perpetual changes as per business needs and reliability in terms of attendance and timing is necessary. The ideal candidate must possess strong communicati...

Shift- US shift- 6 pm to 3 am (night shift) Department Workforce Management Reports to Head of Department WFM Job Purpose To manage all planning, scheduling & real-time, dialler & access management, along with invoicing processes in support of operations to achieve the business objective (primarily achieving business service level & account profitability) and maximizing efficiency and occupancy. To ensure strategic goals are met through, collaborative planning, effective communication, while ensuring forecast alignment with strategic goals. Primary Responsibilities Manage end to end planning & scenario building for managing account profitability Manage operations from scheduling & real time ...