HR Service Delivery New Associate

Job Description

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Key Responsibilities Read, understand and analyze client process as per the business rules. Execute the process accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Always demonstrate the highest level of customer service. Complete onboarding formalities Execute process steps related to people movement and benefits administration Ensure and maintain the security and confidentiality of client data. Update client applications accurately and quickly in accordance with the appropriate User Guides. Understand and adhere to Accenture's processes and working methods Understand relevant HR and Safety legislation as appropriate and manage cases and inform clients Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration. Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participate in Team building activities.Will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client. What are we looking for? Experience BPO experience would be a plus Knowledge of MS Office and Excel skills would be a plusKnowledge/Skills Requirements: Good organizational & prioritisation skills. Analytical and problem-solving skills. Multi-cultural awareness. Passion for customer service. Team player. Results & detail-oriented Focus on high data accuracy. Quality driven – in communications and all system transactions. Good written and verbal skills. Strong English language communication skillsCore Competencies – Professional Qualities Good oral and written communication skills Ability to identify and effectively use resources Excellent customer service skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation