2550 Workforce Management Jobs - Page 5

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Cash Applications, The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard cash application transactions and customer account clearing activities in accordance with cash a...

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients About The Role - Grade Specific Entry and mid-Junior le...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Key Responsibilities: Lead and manage non-customer service healthcare operations including medical coding, claims processing, billing, data management, and healthcare analytics. Oversee day-to-day team activities ensuring adherence to service levels, quality standards, and compliance requirements. Implement process improvements and optimize workflows to increase efficiency and reduce errors. Monitor key performance indicators (KPIs) and generate reports to track operational performance. Ensure compliance with healthcare regulations such as HIPAA, ICD coding standards, and payer-specific guidelines. Collaborate with internal teams, clients, and external vendors to resolve issues and improve p...

Location: Gandhinagar Strong analytical and problem solving skills , leadership and decision making Experience: 1 to 3 years in WFM planning/ capacity planning (BPO preferred) Should be proficiency in Google Sheets and Microsoft Excel

SUMMARY Essential Requirements Bachelor’s degree or relevant professional engineering qualification with major in information technology computer science, information science, computer systems analysis, or a related field. 3 years of professional experience with minimum 1 years of experience in contact centre tech support or telephony technology. Willing to work in 24/7 rotational shift Knowledge and experience in effectively working with the ITIL framework Ability to effectively articulate technical challenges and solutions Experience in supporting customers around the globe and willing to work in shift hours Personal profile: analytical, inquisitive, service and team-oriented, friendly dem...

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all cust...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Responsibilities: Manage end-to-end recruitment process for factory staff and designers Ensure ESI/PF and labour laws compliance Manage attendance & payroll Handle employee relations & grievances Coordinate with manpower agencies Maintain HR records Provident fund

Job Title: HR Executive ( Male candidates only) Experience: 3-4 Years Location: Gurugram Job Description: We are looking for a dedicated HR Executive with 3-4 years of experience to effectively manage Workforce Management activities. The ideal candidate should have excellent verbal and written communication skills and be proficient in MS Officeespecially MS Word, MS Excel and PowerPoint. Key Responsibilities: Monitor and manage workforce planning and scheduling to ensure optimal resource utilization. Prepare daily, weekly, and monthly workforce reports and dashboards. Analyse workforce data and provide insights to improve productivity. Work closely with project managers, team leads, and HR t...

Walk-in Drive for Specialist RTA Company: Sagility India Healthcare Location: Sagility, Surya tech Park, 100 Outer ring Road, Electronics City Phase 1, Electronic City, Bengaluru, Karnataka 560100 Date: 18th September 2025 Time: 12:00 PM to 4:00 PM Job Description Education: Any Bachelor's Degree. Experience: Minimum 3 years of relevant experience as a RTA is Must. Role & responsibilities Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time perf...

• Possesses thorough understanding of Kronos Workforce Central systems with a minimum 3 to 4 years of experience in working with Kronos Configuration. • Should have hands on experience in technical implementation and on-going support of the Kronos based Timekeeping systems • Serves as a technical point-of-contact for the HR/Payroll Team and is the functional subject matter expert for HR and payroll systems while ensuring data integrity • Has strong understanding of Kronos database , SQL , Windows Server hardware and software platforms • Demonstrated experience in administration and configuration of Timekeeping systems' Pay Policies , Accrual Policies and Kronos Devices. • Has experience with...

We are looking for full-time Workforce Management Real-Time Analysts (WFM RTA) who will be responsible for managing and monitoring the contact centers real-time operational performance. This role involves analyzing call center metrics, making real-time adjustments to staffing, and ensuring optimal service levels and efficient operations. The RTA will work closely with CS Managers, Supervisors, and contact center agents to balance workloads and maintain service standards. Additionally, the RTA will support our ongoing configuration and maintenance of call center systems within the client services group as may be required. Key Responsibilities Monitor real-time performance metrics, including c...

We are looking for full-time Workforce Management Real-Time Analysts (WFM RTA) who will be responsible for managing and monitoring the contact centers real-time operational performance. This role involves analyzing call center metrics, making real-time adjustments to staffing, and ensuring optimal service levels and efficient operations. The RTA will work closely with CS Managers, Supervisors, and contact center agents to balance workloads and maintain service standards. Additionally, the RTA will support our ongoing configuration and maintenance of call center systems within the client services group as may be required. Key Responsibilities Monitor real-time performance metrics, including c...

We are looking for full-time Workforce Management Real-Time Analysts (WFM RTA) who will be responsible for managing and monitoring the contact centers real-time operational performance. This role involves analyzing call center metrics, making real-time adjustments to staffing, and ensuring optimal service levels and efficient operations. The RTA will work closely with CS Managers, Supervisors, and contact center agents to balance workloads and maintain service standards. Additionally, the RTA will support our ongoing configuration and maintenance of call center systems within the client services group as may be required. Key Responsibilities Monitor real-time performance metrics, including c...

Email your resume to Meghana@wissenpro.com or call/WhatsApp us at 79957 24777. Requirements: Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with rotational Shifts Reach out now to apply or refer!

Role Overview: As a member of the HR Strategy & Transformation team, your role will involve specializing in select areas within HR to help clients target and deliver values for their HR and Talent investments using a distributed delivery model that can be deployed globally. You will work onsite, near shore, and offshore to ensure effective HR strategies and transformations for our clients. Key Responsibilities: - Designing HR Operating Models including Organization Design and Capability Enhancement - Developing Competency Based Talent Management strategies including Competency Modelling, Design, Assessment, and Integration with HR & Talent processes - Analyzing and optimizing Workforce Manag...

Assist in sourcing suppliers and obtaining quotations for goods and services. Prepare and process purchase orders, ensuring accuracy and compliance with procurement guidelines. Maintain and update vendor databases, contracts, and procurement records. Coordinate with vendors for timely delivery and resolve any discrepancies in orders or invoices. Track and monitor inventory levels; alert the team for replenishment as required. Support administrative tasks such as filing, record-keeping, and preparing procurement reports. Liaise with internal teams to understand procurement needs and ensure timely fulfillment. Assist in budget tracking and expense documentation related to procurement. Ensure a...

Role ResponsibilitiesThis role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk ( L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD operations/delivery, Account Management, Cross functional teams like Field services/ DEX, Automation/transformation teams and Client. Key Responsibilities, knowledge, skills & qualifications Strong knowledge and experience of Service Desk function with thorough understanding of standard Service Desk SLAs and KPIs including their calculations and data sources, reports etc including T...

Position Overview: The Supervisor will be assisting in the day-to-day operations of the department contributing to the successful achievement of the teams goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. Position: Supervisor - Joint Recovery Processing (JRP) Position Status: Full Time Work from Office Hours of Work: Busi...