3586 Workforce Management Jobs - Page 5

The Workforce Planner will be responsible to assist in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. She/he will participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling and emerging technologies. In addition, she/he will have accountability for ...

Primary Responsibilities: Scope of Support: Supports the enterprise LOB (Domestic, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role Advanced Real-Time Monitoring: Oversee real-time tracking of call volumes, agent availability, and service levels. Implement immediate adjustments to schedules and staffing to maintain SLAs. Identify and resolve complex issues affecting performance, such as system outages or unexpected call spikes. Oversee execution of Playbook Tactics, Standard Operating Procedures and Business Continuity Plans Strategic Scheduling: Develop and refine staffing schedules based on detailed forecas...

About the role: Context / Scope: Global Diageo Business Services (GDBS) is a global multi functional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash, Source to Pay, Record to Report. Diageo also has selected BPO partners that support service provision in Global offshore centres. DBS is a multicultural, multi-language and matrixed environment. A programme is underway to establish a Regional hybrid (Diageo and BPO partner) Service Centre in Nairobi to service Africa Region. The Customer Service Stream of the GDBS Cash Cycle Process entails Customer Service and depending on market even logistics advisor activities...

This position is part of the Client's Workforce Management Team within the Customer Experience Group where we strive "to improve the customer experience and reduce expenses, by applying WFM concepts and best practices that optimize forecasting, scheduling and resource utilization at a holistic level." This role will assist in scheduling Customer Care agents to the arrival pattern of calls. Additionally, there is real time monitoring of Service Levels, schedule efficiency and other Phone and Messaging KPIs, generating insights, reports, identify root cause for performance gaps and propose solutions for in house and partner operations. What you will do Monitor real time data and make recommend...

Role Overview: As a Sr. Solution Consultant you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities: Requirement Assessment: Conduct workshops with senior members of customer organizations to drive requirement assessments. Solution Design: Architect comprehensive solutions ...

About this Team: This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients. What they will be doing: Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset. Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s) Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. Ensure that Problems records are classified, prioritized and assigned correctly and details of the inciden...

Role Overview: The member joining this position will work at an experienced level and be part of a team. The role requires an engineer with strong knowledge in steam engineering products and instrumentation systems to handle on-site activities. Purpose of the Role: This role is to ensure efficient commissioning, troubleshooting, and maintenance of Forbes Marshall's range of products, including steam engineering and control instrumentation solutions. By providing on-site technical expertise, the role focuses on enhancing customer satisfaction, fostering strong relationships, and generating after-market business such as Annual Maintenance Contracts (AMCs) and spare part sales. This role suppor...

Our Story: Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*. Zepto Caf extends our commitment to convenience, featuring a curated menu of over 200 fresh items. Role: Director - Off-Role Talent Sourcing/Hiring Stakeholder Management/ Problem Solving/Key Understanding of Manpower Dynamics Location: B...

Responsibilities: * Develop HR strategies, implement policies & programs. * Manage workforce planning, compensation & retention. * Lead employee engagement, grievance handling & induction processes.

As an HR Manager at our company, your role will be crucial in overseeing all aspects of human resources practices and processes to support business needs and ensure the proper implementation of company strategy and objectives. You will be responsible for developing HR strategies, providing advice to senior management, managing employee relations, recruitment, performance appraisal, training programs, and more. Key Responsibilities: - Develop and implement HR strategies aligned with the overall business strategy. - Bridge management and employee relations by addressing demands and grievances. - Manage the recruitment and selection process, including sourcing, interviewing, and selecting candi...

Role Overview: As an Assurance Staff Experience Management at EY, you will be responsible for ensuring effective resource scheduling on scheduling tools, considering resource management guidelines, processes, and protocols within EY GDS Assurance. Your role will involve timely updating of resource schedules, resolving scheduling conflicts, reviewing resource availability and requirements, mailbox management, optimization of resource utilization, basic reporting, and analysis. Key Responsibilities: - Timely updation of resource schedules on scheduling tools (ARMS/Retain) - Timely review and resolution of scheduling conflicts - Proactive review of resource availability/resource requirements - ...

You are being offered an opportunity to join as an HR Executive at N M Rood Designers (On behalf of JSW Project) for their JSW site located in Nagaur, Rajasthan. Your primary responsibility will be to efficiently manage various human resource activities on-site, ensuring smooth coordination between the site and the head office. Key Responsibilities: - Maintain attendance and manpower records - Handle onboarding, documentation, and joining formalities - Manage site-level employee grievances and worker coordination - Liaise with labour contractors - Ensure statutory compliance (PF, ESIC, Labour Laws, etc.) - Assist in audits and client documentation - Provide daily HR reporting to Head Office ...

Job Description As a Senior Corporate Sales Manager at our company located in Bengaluru, your primary responsibility will be to handle account management, generate leads, close sales, provide excellent customer service, and oversee sales operations. You will need to develop and nurture relationships with corporate clients and drive the sales process from initiation through to completion. Key Responsibilities - Manage account relationships effectively - Generate leads and follow up on sales opportunities - Close sales and achieve revenue targets - Provide exceptional customer service to clients - Oversee sales operations to ensure efficiency and effectiveness Qualifications Required - Experie...

Role Overview: As a Forecasting and Capacity Planning Specialist, you will be responsible for creating new and innovative forecast and capacity models to plan for future demand, growth, and channel shifts. You will identify and implement new technology for planning, including the use, development, or procurement of effective workforce management software (WFM) and other in-house systems/Excel. Your role will involve forecasting call volumes/inventories and capacity planning to support the scheduling and optimizing of customer service representatives for a major call center with 100+ agents that handles 50,000 calls per month. Additionally, you will analyze historical performance data to iden...

Role Overview: You will be part of the Workforce Management team in YouTube Global Vendor Operations, focusing on driving labor and cost management activities to enhance operational efficiency. Your problem-solving skills and expertise in workforce management will be crucial in supporting the team to optimize the Global Command Center engagement and improve operational efficiencies. Key Responsibilities: - Serve as the primary point of contact for all Global Command Center related issues, ensuring documentation of processes, their relevance, and accessibility. - Manage the overall performance of Global Command Center operations, including quality, resource allocation, and service delivery. C...

In this role, you will be responsible for creating new and innovative forecast and capacity models to plan for future demand, growth, and channel shifts. You will identify and implement new technology for planning, including workforce management software (WFM) and other in-house systems/Excel. Your tasks will include forecasting call volumes/inventories, capacity planning, analyzing historical performance data, producing dashboards and presentations for senior leadership, real-time monitoring of call representatives, and assisting with floorplan creation and desk moves. Key Responsibilities: - Creating forecast and capacity models for future demand and growth - Identifying and implementing n...

As a Production In charge at Dankuni site, your role will involve the following key responsibilities: - Production Planning and Scheduling - Quality Control - Managing raw materials, equipment, and workforce to optimize production efficiency and minimize waste - Safety and Compliance - Team Leadership - Communicating with cross-functional teams, suppliers, and management to ensure smooth production flow - Cost Management - Reporting and Analysis To be considered for this role, you should have 4 to 7 years of experience in the Manufacturing Industry. Please share your CV to paras.mehta6666@gmail.com if you meet the experience requirements. Benefits include health insurance and Provident Fund....

Exp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview: We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the a...

Greetings!!! We have an urgent opening Sr. Dayforce Functional Consultant - Remote. Role:-Sr. Dayforce Functional Consultant Location- Remote Duration: Long term Contractual Budget: 18 LPA Shift: EST time Immediate to 15 days Joiner JD: Key skills - Candidate should be very good in Dayforce HCM Platform experience with HR functions and Workforce Management. If you're interested, please send your resume to suhas@iitjobs.com.

**Job Title:** Production Executive **Experience Required:** 13 years **Job Responsibilities:** * Supervise day-to-day production activities to ensure targets are met. * Monitor production processes, quality standards, and efficiency. * Coordinate with team members to maintain workflow and resolve issues. * Maintain records of production output and report deviations. * Ensure compliance with safety and company policies on the shop floor. **Key Skills:** * Knowledge of production processes and quality checks. * Strong organizational and problem-solving skills. * Ability to handle shop-floor operations and workforce management.

As an Electrical Project Manager at our company, your role will involve supervising and managing the execution of electrical projects across various industrial sites in Kerala. You will be responsible for interpreting and executing work based on electrical drawings, layouts, and technical datasheets. Daily site operations, workforce management, and coordination with subcontractors and clients will be under your purview to ensure timely completion of works while maintaining safety and quality standards. Providing technical guidance to site teams and independently resolving site-related challenges will also be a key part of your responsibilities. Regular travel to project sites across Kerala w...

As an Oracle HCM Functional Consultant at our global MNC, you will be responsible for implementing and supporting Oracle Human Capital Management (HCM) modules. Your focus will be on HR processes, talent management, and workforce management to ensure effective utilization of Oracle HCM solutions. Key Responsibilities: - Implement and configure Oracle HCM modules aligning with business needs - Analyze HR processes and recommend improvements using Oracle HCM solutions - Gather and document business requirements, creating functional specifications - Conduct functional testing and support user acceptance testing - Provide end-user training and support for effective adoption of the HCM system - C...

Role Overview: You are an experienced Oracle HCM Functional Consultant with a strong background in implementing and supporting Time and Labor (T&L) and Absence Management modules. Your role involves hands-on experience with Oracle HCM Cloud, working on full-cycle implementations, business process analysis, configuration, testing, and user support. Key Responsibilities: - Lead the implementation of Oracle HCM Time and Labor (T&L) and Absence Management modules for clients. - Work closely with business stakeholders to understand requirements and configure solutions meeting the client's needs. - Conduct workshops and training sessions to gather functional requirements and document business proc...

Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appointments based on market analysis. Market Intelligence Provide regular updates on competitor activities and market trends. Share insights with internal teams for strategic planning. Suggest changes to sales approach based on competitor analysis. Key Account Management Work closely w...

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...