2550 Workforce Management Jobs - Page 2

As a Resource Planner at IntouchCX, you will play a crucial role in revolutionizing customer service by supporting resource planning initiatives from a staffing perspective. Your responsibilities will include scheduling, tracking, and assisting in the execution of intraday staffing management to ensure alignment of staffing levels with performance objectives. In this role, you will have the opportunity to: - Manage all day-to-day activities in Workforce Management - Oversee schedules, exceptions, data tracking, and Service Levels - Monitor Key Performance Indicators daily to identify trends and adjust staffing as needed - Maintain accuracy of employee information and records - Develop and im...

Role Overview: As a Visual Management Coordinator at our company, your primary responsibility will be to manage and update visual management in support of the company's well-managed imperative. This includes preparing flow charts and processes, as well as creating training documents and facilitating training sessions. You will also serve as the main contact person for maintaining and supporting internal databases, as well as handling all activities related to Workforce Management resource and schedule recommendations. Key Responsibilities: - Manage and update visual management tools to support company's well-managed imperative - Prepare flow charts, processes, training documents, and facilit...

Role Overview: As a Deployment Senior Associate at PwC, your primary responsibility will be to manage and optimize the deployment of employees within the organization. Your goal is to ensure that the right talent is in the right place at the right time. You will collaborate closely with the business to predict future demand projections and optimize resource availability for project staffing. The ideal candidate for this role will possess a strong understanding of workforce management concepts and hands-on experience in capacity planning, resource scheduling, skills management, and real-time adherence. Key Responsibilities: - Review the demand pipeline and generate capacity for effective proj...

Must have Min 8yrs exp in WFM. Min 1+yrs as a Manager WFM. Strong WFM Team Handling exp required US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities 6+ years of experience as an Infor/Workbrain Developer / Techno Functional consultant. Lead/Worked on the implementation and configuration of INFOR WFM (WorkBrain) 2022/230424 versions to meet client specific requirements. Understanding of core WorkBrain modules - Time and Attendance, Labor Forecast and Schedule Optimization, Schedule Fairness, Fixed Shifts, Schedule an Event, Time off Request, Shift Trade, Employee Borrow, Employee Availability and Labor Budgeting. Collaborate with stakeholders to gather business requirements and translate them into effective system configurations. Develop custom reports , interfaces and integrations with other enterprise systems as ...

Working knowledge of Workforce Management principals, including workload planning, forecasting, vendor integration, shift bids, vacation bids, scheduling efficiency, and agent efficiency 3-4 years of experience in Workforce Management, including capacity planning, scheduling and forecasting experience with a software package such as Aspect eWFM and Genesis. Experience in a large (500 agents minimum), multi-site call center operation with outsourced sites, and multiple lines-of-business Experience with skills-based routing preferred, outbound experience will be added advantage. Experience with a call center operation using multiple outsourced business partners preferred Prioritize and assign ...

Responsible to operate a MIS and Reporting team that will support the data and information requirements of Operations across multiple sites and geographies. You need to manage reporting/ MIS resources that will be located out of multiple locations. You will be expected to constantly challenge the current level of reports delivery and bring in innovations in reporting to generate insights using the latest tools and technologies available. Provide leadership and guidance to your team members and continue to identify and recruit talent to build a robust team. Lead transformation initiatives in the Reporting and MIS domain. Present point of view on operational metrics (performance and productivi...

Key Responsibilities: The Senior Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multi-department contact center operations. The ability to create forecasting and scheduling to that forecast is crucial. This position requires some evening and weekend availability ...

Your future role Take on a new challenge and apply your expertise in costing tools and strategy within a cutting-edge field. Youll work alongside collaborative, innovative, and dynamic teammates. You'll play a pivotal role in shaping the future of costing processes and tools at Alstom, ensuring their efficiency and alignment with business needs. Day-to-day, youll work closely with teams across the business, such as Product Lines, Regional Project Offices, and the IS&T team, lead the transformation of our costing tools, and much more. Youll specifically take care of building and animating a strong network of key users for Mercury (our current costing consolidation tool), but also lead its tra...

Responsible to operate a MIS and Reporting team that will support the data and information requirements of Operations across multiple sites and geographies. You need to manage reporting/ MIS resources that will be located out of multiple locations. You will be expected to constantly challenge the current level of reports delivery and bring in innovations in reporting to generate insights using the latest tools and technologies available. Provide leadership and guidance to your team members and continue to identify and recruit talent to build a robust team. Lead transformation initiatives in the Reporting and MIS domain. Present point of view on operational metrics (performance and productivi...

Overview Responsible for invoice processing daily on Nexus tool in Simple Bills to meet the business deliverables/service levels. Responsibilities Key invoices into invoice processing application daily Review data input for accuracy/completeness Meet the production & quality deliverables in line with departmental goals Able to learn new processes and tools in a fast-paced environment Communicate and document any abnormal issues to supervisors Other responsibilities may be assigned as needed basis by business Qualifications Graduate degree or equivalent; some college level accounting preferred Minimum 1-2 years of experience in the Invoice Processing Department Minimum 1 years' experience in ...

About the Role We are looking for a detail-oriented and analytical professional with strong knowledge of Real Time Analysis (RTA) along with Workforce Management (WFM). The candidate will be responsible for monitoring, analyzing, and managing real-time activities to ensure optimum utilization of resources and achievement of business SLAs. Key Responsibilities Real-time monitoring of call queues, agent performance, and overall service levels. Ensure adherence to schedules and take corrective actions in case of deviations. Collaborate with WFM team for forecasting, scheduling, and capacity planning. Track and report intraday performance metrics (AHT, shrinkage, occupancy, etc.). Provide insigh...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Cash Applications, The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard cash application transactions and customer account clearing activities in accordance with cash a...

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Credit Management, The Credit Management Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard credit management transactions including customer order hold and order release About The Role - ...

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to...

Role: WFM, Reporting Analyst DESIGNATION: WFM, Reporting Analyst LOCATION: Bangalore YEARS OF EXPERIENCE: 4+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: Responsible for preparing daily, weekly, and monthly customer and internal reports. Preparation of weekly performance / KPI reports and maintaining performance dashboards. Preparing ad-hoc analysis for management reporting and needs. Assisting in automating...

Responsibilities: Responsible for the analysis, adjustment and restructuring of different aspects of a business. Responsibility to ensure that a businesss structure is meeting top output efficiency. Work closely with individuals at all levels of employment to see what is and isn&apost working in the most efficient manner possible. Responsible for interacting with and addressing employees at all levels in a professional manner while providing constructive criticism that is conducive to the restructuring of current systems. Responsible for identifying and addressing current and future business needs within the realms of currently accessible resources. Responsible for advising on the allocation...

Hiring for a Top BPM 9+ Yrs total with 5+ Yrs exp in Genesys/Amazon connect/NICE/Avaya & CAI Sol like Kore.ai, Google CCAI 2+ yrs of extensive exp in WFM Knowledge of Jira and Scrum Share resume on shikha@imaginators.co or whatsapp on 9599868088

Role Overview: As a Sr. Solution Consultant at UKG, you will play a pivotal role in delivering superior workforce management solutions to clients. Your responsibility includes conducting workshops with senior members of customer organizations to drive requirement assessments, architecting comprehensive solutions integrating UKG Pro WFM with third-party products, designing and implementing customizations and integrations to meet specific client needs, collecting, analyzing, and documenting business requirements, overseeing the system build and configuration, providing guidance and support during testing phases, advocating for and implementing industry best practices, effectively communicating...

As the HR Leader for the organization in the real estate sector, your role involves: - Leading the HR function across all business units and projects, aligning HR strategies with business goals. - Overseeing Talent Acquisition for project, corporate, sales, and site-level hiring. - Driving Employee Engagement, Performance Management, and Retention initiatives. - Handling statutory compliance, labor laws, and contractor workforce management. - Implementing Learning & Development programs for technical, sales, and managerial staff. - Partnering with leadership for succession planning and workforce planning for projects. - Establishing strong HR policies, procedures, and systems for smooth oper...

Role: Associate / Senior Associate - HR Operations Location: Calicut Work module: 5 days work from office Key Responsibilities: Send email to all Business units and collect duty roster from the Unit in-charge for all the employees and schedule the duty in the WFS application. Monitoring daily attendance of units and updating the duty changes of scheduled duty to the WFS application. Doing follow up and co-ordination with different branches and operations manager to ensure to have effective attendance management system Downloading different reports from WFS and doing analysis with MIS reports Doing reconciliation with attendance report and verifying the scheduled hours and actual hours presen...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Critical ThinkingProblem-solving skillsAdaptable and flexibleDetail orientationAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this role...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Critical ThinkingProblem-solving skillsAdaptable and flexibleDetail orientationAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this ...