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Service Manager - RAN

Service Manager - RAN

Nokia

14 - 19 years

9 - 13 Lacs

Chennai

Posted:7 hours ago| Platform:

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Skills Required

project management service management 5g 4g 3g customer relationship team management forecasting customer complaints customer service workforce management customer support real time analysis technical support incident management 2g lte rta wfm itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Managed Services Delivery Manager, you will be responsible for ensuring the efficient and effective delivery of managed services, aligning with agreed service levels to meet customer expectations. In this role, you will focus on continuously enhancing process performance and optimizing delivery resources to drive operational excellence. You have:

14+yrs of experience on Telcom Network 3G/4G/5G

Handson experience on Radio Network Elements

Ensure RAN performance degradations detection, proper INC handling, resolution on time, on time resolution of customer complaints and exceeding customer's expectations.

Show casing strength and positive mindset in turbulent times. Managing SLA based deliverables of PM and CPD.

It would be nice if you also had:

RAN performance degradations detection knowledge, proper INC handling, on time resolution of customer complaints

Forecast of scope, Business case, Resource dimensioning and solution and total project management

Customer and Cross functional Stakeholders Management Skills,

Analytical skills, forecasting and planning

Project Management, People management,Competency development, recruitment, and retention strategies.

Operational Escalation Management and New Business additions and controlling scope creep.

Interface towards Customer and to maintain Seamless delivery

Ensuring automated delivery as much as possible.

NPO projects deliverables.

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Nokia

Telecommunications

Espoo

90,000 Employees

673 Jobs

Key People

Pekka Lundmark

President & CEO
Katarina Lappalainen

Chief Financial Officer
Raghav Sahgal

President, Cloud and Network Services
Tommi Uitto

President of Mobile Networks
Marco Herkert

Chief Digital Officer

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Service Manager - RAN