Change Communication & Learning Consultant

Role & responsibilities

Develop and implement comprehensive change management strategies that are in alignment with supply chain, manufacturing, and commercial transformation initiatives. Integrate change milestones into the project implementation phases for production facilities, distribution centers, and sales organizations. Construct communication frameworks tailored to diverse audiences, including plant operators, procurement teams, and executive leadership. Produce clear and accessible educational materials, including Standard Operating Procedure (SOP) conversions, micro-learning videos, quick reference guides, and role-specific enablement packages. Conduct both virtual and in-person training sessions across manufacturing sites, shared service centers, and headquarters functions. Collaborate with Human Resources, Operations, and Information Technology departments to ensure consistency in role impact assessments and behavior change expectations. Monitor and report on adoption metrics across manufacturing plants and commercial units, providing readiness and resistance analysis to steering committees. Facilitate feedback mechanisms from the shop floor to executive levels to ensure the continuous improvement of communication and learning strategies.

Required Experience and Skills

A minimum of 7 years of experience in change management, internal communication, or Learning and Development (L&D) within fast-moving consumer goods (FMCG), manufacturing, or supply chain-oriented organizations. Demonstrated experience in the rollout of SAP S4 and/or Ariba systems across production, sourcing, or finance functions. Practical knowledge of change management methodologies such as ADKAR, PROSCI, Kotter, or Lean Change. Expertise in translating complex system or process changes into operational language suitable for plant or field-based roles. Proficiency in utilizing learning tools such as SAP Enable Now, SuccessFactors Learning, Cornerstone, or similar platforms. Strong skills in stakeholder mapping, impact analysis, and management of communication calendars. Ability to effectively conduct factory floor briefings, town hall meetings, leadership updates, and virtual enablement sessions. Competence in preparing executive-level reports on key performance indicators related to adoption, training completion rates, and readiness assessments.