Change Management Professional

2 - 6 years

4 - 8 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • The Change Manager is responsible for planning, controlling, and managing the lifecycle of all changes within the IT infrastructure, minimizing disruption and ensuring smooth implementation
  • This role is critical for maintaining service stability, availability, and performance while enabling necessary updates and improvements
  • The Change Manager will adhere to ITIL best practices, and the organizations change management policies
  • Key Responsibilities Change Management Process Ownership Maintain and improve the organizations changing management process based on ITIL best practices
  • This includes defining, documenting, and communicating the process
  • Change Planning Scheduling Collaborate with requestors to plan and schedule changes, considering impact, risk, and resource availability
  • Prioritize changes based on business needs and urgency
  • Change Assessment Risk Management Evaluate proposed changes for potential risks and impacts to services
  • Conduct risk assessments and develop mitigation strategies
  • Ensure changes are properly authorized before implementation
  • Change Implementation Control Oversee the implementation of approved changes, ensuring adherence to the change schedule and procedures
  • Coordinate with technical teams and other stakeholders
  • Change Communication Communicate change details to relevant stakeholders, including users, technical teams, and management
  • Provide timely updates on change, progress and any potential disruptions
  • Change Evaluation Closure Review implemented changes to ensure they met objectives and identify any lessons learned
  • Document the results of the change implementation and formally close the change record
  • Change Record Management Maintain accurate and up-to-date records of all changes in the change management system
  • Ensure data integrity and completeness
  • CAB (Change Advisory Board) Management Facilitate CAB meetings, ensuring appropriate representation and effective decision-making regarding change approvals
  • Prepare and distribute CAB meeting agendas and minutes
  • Reporting Metrics Generate reports on change activity, including the number of changes, success rates, and any incidents related to changes
  • Analyze data to identify trends and areas for improvement
  • Continuous Improvement Identify opportunities to improve the change management process and implement changes to enhance efficiency and effectiveness
  • Stay current with ITIL best practices and industry trends
  • Training Awareness Provide training and awareness to IT staff and other stakeholders on the change management process and its importance

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