Transport Executive

Job Description

Transport Executive Work Dynamics What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order? If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Duties & Responsibilities Manages multiple feedback mechanisms to monitor both customer satisfaction as well as supplier performance. Regular updates to senior business leaders & GRE leadership on operation performance. Management of 3rd Party Vendors Responsible for the on-going partnerships, along with rigorous management of vendor performance to deliver high quality of transport services to the employee population. Additionally, monitoring and negotiating spend, service level adherence etc. Manages multiple feedback mechanisms to monitor both customer satisfaction as well as supplier performance. Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms and expected quality / safety standards Responsible for providing a continuous improvement review and development of initiatives to improve service Analysis of customer feedback relating to services and take action to improve experience Undertake regular performance review meetings with the Supplier Participate in vendor selection, contract monitoring and vendor management Formulating guidelines, operating procedures and strengthen control on operation Ensuring backup / contingency plans for key services / resources Coordinate with business partners including Procurement Services, HR, General Counsel (legal), Finance and Security Leading a team and developing people to exceed expectations Identifying areas for continuous improvement, developing, aligning, and implementing such strategies Benchmarking the services with industry Ensuring Statutory Compliance with zero tolerance Ability to improve safety of employees during travel Take initiative to improve employees experience Good knowledge about e-TMS system and Transport Apps, implementation of new technology tool to improve efficiency and service delivery Stepping up for leader in his absence Control on costs and ability to make the transport function efficient and effective as per industry benchmark. Work closely with all Site Transport Managers on opportunities for optimisation and Cost save Managing a broad range of stakeholders across different business verticals. Present MI on operational summary and costs to Senior Management team as per the time frame. Sharing measurable metrics along with action plan with GRE leadership Supports budget planning, financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels.