VP/Head of Operations - Digital Marketing

Reports To: CEO

Department: Operations & Delivery for Digital Marketing

Location: Nashik

Company: Nethority Technologies Pvt. Ltd.

Verticals Managed: Digital Marketing, Web & App, Support, and Ecommerce Brand Delivery

Experience we are looking for: 8+ years

ROLE OBJECTIVE

To build, manage, and optimize the entire delivery and operations structure across Nethority’s digital ecosystem — ensuring every client project and internal brand achieves timelines, profitability, and measurable growth results.

The VP/Head of Digital Operations is the bridge between strategy (CXO layer) and execution (department heads and project teams).

KEY RESPONSIBILITIES

1. Delivery & Process Management

• Oversee delivery of all active client and in-house eCommerce projects (Web, Digital, SaaS, Support).
• Create and standardize SOPs, timelines, and checklists across verticals.
• Ensure projects are delivered on time, within scope, and within budget.
• Manage cross-department collaboration between Tech, Marketing, Support, and Brand Growth teams.
• Implement daily huddles, weekly sprints, and monthly reviews with team leads.

2. Performance & Profitability

• Drive monthly delivery targets and gross margin optimization for each vertical.
• Track utilization, project costs, and productivity metrics for all delivery teams.
• Maintain dashboards with key metrics:
• Project health index
• On-time delivery %
• Profit per project
• Team utilization %
• Client retention / NPS

3. People & Team Leadership

• Directly manage 4–5 Department Heads (Digital Marketing, Web Dev, Support, QA).
• Mentor Project Managers, Delivery Managers, and Analysts.
• Work with HR to ensure hiring, training, and career growth of all operational roles.
• Build a culture of accountability, transparency, and structured communication.

4. Client Experience & Retention

• Collaborate with Sales & Account teams to ensure seamless onboarding → delivery → success handover.
• Lead client reviews, feedback cycles, and SLA adherence.
• Handle escalations calmly and strategically, ensuring client confidence and long-term retention.

5. Systems & Tools Implementation

• Champion implementation of:
• Project Management Tools: ClickUp / Monday / Asana
• Delivery Dashboards: Google Data Studio / PowerBI
• Communication Systems: Slack / Notion / Internal wiki
• Drive automation and analytics for internal visibility.

6. Strategic & Cross-Functional Contribution

• Support CEO in quarterly goal planning and P&L improvement.
• Coordinate with CTO for tech efficiency and scalability initiatives.
• Work with CGO/CMO to align marketing deliverables with brand objectives.
• Contribute to leadership meetings with data-driven insights and problem-solving mindset.

IDEAL CANDIDATE PROFILE

• Experience: 8–15 years in digital agency / eCommerce / SaaS delivery operations.
• Background: Strong understanding of web development, digital marketing, and eCommerce ecosystems.
• Mindset: Process-driven, people-oriented, analytical, and growth-focused.
• Personality Traits:
• Calm under pressure, decisive under ambiguity.
• Excellent communicator across tech and creative teams.
• Strategic thinker with strong operational discipline.
• Preferred Tools Exposure: ClickUp, Hubstaff, Slack, Google Sheets Dashboards, PowerBI.

COMPENSATION RANGE

• CTC Range: ₹12 – ₹18 LPA (depending on experience & performance history).
• Perks
• Quarterly performance bonus
• Fast-track leadership path to COO (Digital Division) within 18–24 months.
• Access to founder mentorship and strategic decision-making forums