Head the Production Support division , ensuring uninterrupted operations of critical banking systems including Oracle FLEXCUBE , OFSAA , Oracle Financials , and regulatory platforms . Lead and manage a team of 30+ professionals , across L1 to L3 support tiers, overseeing incident management, root cause analysis, and service improvement initiatives. Ensure high system availability and strict adherence to SLAs in coordination with business, compliance, and infrastructure teams. Manage cross-departmental support including Corporate Banking, Finance, Risk, and Compliance. Handle incident escalations , prioritize issues based on business impact, and oversee timely resolution. Coordinate release and change management activities to minimize disruption to business operations. Regularly engage with business heads to align system capabilities with operational requirements. Define and enforce robust monitoring, alerting, and reporting frameworks for production systems. Champion automation and optimization initiatives to reduce manual dependencies and improve turnaround times. Corporate Banking: Managed and supported applications for Corporate Lending , Trade Finance (LC, BC, Bank Guarantees). Finance Department: Supported Oracle Financials (GL, AP, AR) including GL consolidation and monthly GST filings . Compliance Systems: Oversaw OFSAA AML/KYC , enabling AML alert generation and KYC scoring with reverse feeds to CBS. Risk Systems: Seamless operation for LOS,LMS,MF and oracle Regulatory Reporting: Managed ADF for centralized regulatory report generation and NACH for mandate registration and processing. Key Skills and Technical Expertise: Platforms: Oracle FLEXCUBE, OFSAA (AML/KYC, BASEL, ALM, LRM), Oracle Financials (GL/AP/AR), ADF, NACH Databases: Oracle 10g/9i/8i Tools: PL/SQL Developer, SQL Navigator, Toad, OBIEE Operating Systems: Windows, HP-UX, IBM AIX Methodologies: Agile, Waterfall, ITIL (preferred) Preferred Qualifications: Bachelor’s Degree in Engineering (Electronics/Computer Science preferred) Scrum Master Certification or equivalent Agile training Strong understanding of regulatory frameworks and compliance obligations in banking Leadership & Soft Skills: Proven ability to lead large, diverse teams (30+ members) Exceptional communication and stakeholder management Strong problem-solving and critical thinking skills High accountability, operational discipline, and performance focus Comfortable working in high-pressure, production environments Show more Show less